E-supply Chain Management Research Articles

PENINGKATAN PELAYANAN BISNIS PADA IKM KOMPONEN OTOMOTIF DI CIKARANG KABUPATEN BEKASI

PT Nikko Teknik Indonesia is a tier-3 Small and Medium Industry company which operates in the field of manufacturing automotive components in the city of Bekasi. Tier-3 companies are automotive component manufacturing companies at the lowest level, such as PT Nikko Teknik Indonesia which focuses on making jigs, dies and welding from automotive components. The urgency of this research, there are many obstacles faced by tier-3 companies such as lack of use of technology information to support business, marketing aspects. It often managed conventionally (so it difficult to get new buyers/vendors) and also problems with automation of tracking components which deliver to customer. So, implementing comprehensive supply chain management e-dashboard is very helpful for tier-3 automotive component SME’s businesses. The research methods used are Data Envelopment Analysis (DEA) and Rapid Development Application (RAD) methods in automotive component production companies. The results of this research are that it has succeeded in building an e-Dashboard system for Supply Chain Management recording information, which provides facilities: statistics and indicators starting from raw materials, work-in-process and finished goods that are ready to be sent to buyers. .
 
 Keywords: Automotive Components SMEs, Business Services, E-Supply Chain Management

Examining the Direct and Indirect Impacts of E-Supply Chain Implementation on Performance: A Collaborative Approach

The paper examines both the direct and indirect impact of implementing E-Supply Chain Management (E-SC) practices on performance of Omani manufacturing firms. A Structural Equation Modelling analysis was conducted based on a large scale survey applied to 108 manufacturing firms. Results of the research revealed that E-SC practices had a direct positive effect on both business and operational performance, where their direct effects on operational performance was stronger than their effect on business performance. The results also showed that while the indirect effect of E-SC on operational performance was partially supported, a full indirect effect between E-SC and business performance was found. Our findings imply that although a substitutive implementation of various types of E-SC can lead to marginal positive performance outcomes, achieving substantial performance outcomes might require more collaborative and highly coordinated approach of implementing these practices. Several other theoretical and practical insights are provided by the findings of this paper on understanding the potential benefits of the direct and indirect implementation of E-SC practices.

Impact of E–Supply Chain Management on Customer Satisfaction Through Service Quality in Agricultural E-Commerce

The research aimed to assess the impact of applying e-supply chain management (E-SCM) on service quality (SQ) and customer satisfaction (CS) in agricultural e-commerce. It was motivated by challenges in Indonesia that led to foodwaste due to lengthy supply chain, particularly evident in the horticulture category, such as vegetables. The inefficiencies along the chain resulted in substantial annual losses, ranging from IDR 213 to 551 trillion, equivalent to 4% - 5% of Indonesian GDP. Using associative investigation with three variables and 446 samples selected through simple random sampling, the research aimed to evaluate and enhance E-SCM performance in supply chain. The effective applicationof E-SCM offered benefits, including time and cost efficiency, work flexibility, and other conveniences. Not only this did benefit the company but also enhanced service quality and customer satisfaction. SEM-PLS was used with a reflective method, and data processing was facilitated by SMART-PLS 4 software. The results show a significant influence ofE-SCM application on service quality and customer satisfaction. Furthermore, service quality has a significant and direct impact on customer satisfaction. E-SCM influences customer satisfaction through both direct and indirect pathways, which are mediated by service quality variables.

Analysis of Lean Manufacturing Implementation on E-Supply Chain Management Performance in Manufacturing Companies

This study aims to determine the effect of the implementation of the lean manufacturing system on the performance of E-supply chain management. The sample for this study is a company that uses a lean manufacturing system in Cikarang, Bekasi. This research method involves using direct observation in companies regarding the use of lean manufacturing systems from the processes of receiving customer orders, calculating raw material requirements, ordering raw material requirements, production processes, and delivery processes, so that concrete data can be obtained. With this research, it will be determined whether the use of a lean manufacturing system will affect production lead time, reduce the amount of inventory, reduce inventory area, and improve delivery performance. So that from the implementation of lean manufacturing, is there any influence on the performance of E-Supply Chain Management. With E-Supply Chain Management, control and monitoring of Supply Chain Management performance can be done in real time, wherever we are as long as there is an internet network, we can control.

Antecedents of acceptance model for e-procurement in Jordanian public shareholding firms

PurposeThe commonly used e-procurement systems still show unsatisfactory implementation outcomes because many organisations are still unable to effectively interpret the initial adoption decision. The e-procurement systems are generally developed at organisational level, but their usage is at individual level, by the employees particularly. This paper examined technology acceptance model’s (TAM) key antecedents, involving e-procurement systems usage by employees in their daily activities. This study aims to examine the impact of factors affecting e-procurement acceptance among users through the mediating role of users’ attitude. The commonly used e-procurement systems still show.Design/methodology/approachTAM was applied and expanded in this study, in exploring the factors impacting the employees’ e-procurement acceptance. This study used quantitative method, and questionnaires were distributed to 200 users in Jordanian public shareholding firms. The collected data were quantitatively analysed using PLS modelling.FindingsSignificant TAM relationships involving e-procurement were affirmed. The expanded TAM in the scrutiny of antecedents showed that content, processing and usability affected perceived usefulness, while perceived convenience did not affect the usefulness factor. Furthermore, it was noticed that perceived ease of use was affected by usability and training, while perceived connectedness was not affected by usability and training.Practical implicationsThe results demonstrated the necessity of e-procurement training. Furthermore, at the start of the implementation stage, effective design on system navigation and system usability, and consistent support, could increase use effectiveness and acceptance. Also, expedient information and buyer–supplier product flows should be made available.Originality/valueMost organizations invest a lot of time and money in installing e-procurement systems to deliver their goods at the right time and at the right price. However, many of these e-procurement systems have failed due to low acceptance among users. Thus, to the best of the authors’ knowledge, this is the first study that used TAM and theory of planned behaviour in examining the effects of perceived convenience, perceived connectedness, content, training, processing and usability factors, in Jordanian firms. Lastly, the focus of this study was on the individual employee’s acceptance, rather than on the organisational-level adoption, as the unit of analysis, to provide insight on how organisations can achieve maximally from e-procurement investments and from other comparable technologies of e-supply chain management.

The impact of knowledge sharing quality on e-supply chain management: The mediating role of e-trust

This study has tried to investigate the impact of knowledge sharing quality on E-supply chain management, with the mediating effect of E-trust. To attain the research purposes, a quantitative approach of research was applied. The needed data was collected from a sample consisting of 281 managers of Fast-Moving Consumer Goods (FMCG) companies in Jordan. A questionnaire was utilized to collect the data. Appropriate statistical analyses were conducted such as scale reliability and validity by using IBM SPSS 21 software. Structural model and hypothesis testing using AMOS software were then utilized. The results have shown that knowledge sharing quality with its main dimensions (usefulness, timeliness, accuracy, and relevance) has positive significant impacts on E-supply chain management. Besides that, E-trust has revealed a significant mediating impact between the studied independent and dependent factors. Other complementary future studies related to the practices of E-supply chain management practices, quality of knowledge sharing, and E-trust in other Jordanian organizations were also proposed.

Factors affecting e-supply chain management systems adoption in Jordan: An empirical study

Recently, there have been a growing number of articles focusing on the benefits of adopting e-SCM systems and the value of such systems in supply chain performance. However, less academic research was devoted to understanding factors affecting the adoption intention of such systems. This study uses the technology, organization, and environment (TOE) framework to examine factors that affect the adoption of e-SCM systems in Jordan, where limited research has been conducted in this country. Through an online survey filled by 251 participants via the LinkedIn website, the study shows that perceived relative advantage, financial resources, employee competency, top management support, competitive pressures, and customer pressure positively impact the adoption intention of e-SCM systems. The findings confirm the association between variables embedded in the TOE framework and the adoption intention of innovative supply chain systems and solutions and support earlier findings. According to the study findings, e-SCM systems providers should focus on the relative advantage these systems offer to increase the likelihood of their adoption.

APLIKASI PENJUALAN DAN PEMBELIAN BARANG DENGAN MENGUNAKAN JAVA 2 STANDARD EDITION (J2SE) SEBAGAI COLLABORATIVE FULFILLMENT PADA SUPPLYCHAIN MANAGEMENT

Technological growth is increasing from year to year, this is indicated by the use of computers in all aspects, be it service companies, trade, or industry, ranging from small, large, to multi-national companies. KAMDATU is the procurement of office furniture. The supply chain process at CV. Kamdatu involves several external parties, namely suppliers, customers, shipping, and management. The problems faced by CV. Kamdatu is located in a sales and purchase processing system that is still manual (not yet computerized) so that it is prone to calculation errors, searching for item data, and delays in stock information, in addition to recapitulating reports takes a long time because employees have to recap data first this is because the absence of management in the purchase of goods and production The E-Supply Chain Management system that will be applied to CV Kamdatu focuses on the automation of information between companies, suppliers, consumers and delivery of goods. Inventory and fulfillment of customer orders are more controlled. Based on these problems the researcher uses a methodological method, namely the Unified Approach (UA) UA, which is an object-oriented development methodology that combines existing processes and methodologies with uses the Unified Modeling Language (UML) as the modeling standard. The result of this research is to produce an application that has features that support the processing of buying and selling transactions
 

The mediating role of customer relationship management between e-supply chain management and competitive advantage

The purpose of this study is to explore the role of implementing e-supply chain management (E-SCM) on the competitive position of companies and whether implementing customer relationship management (CRM) can affect the relationship between E-SCM and competitive advantage. To achieve this objective, a quantitative approach was utilized. A total of 300 questionnaires were distributed where 243 questionnaires were returned, with 17 incomplete questionnaires being excluded, leaving 226 usable questionnaires. PLS-SEM software was used to analyze the data. The results of this study demonstrate the imperative role of implementing E-SCM and CRM on creating a competitive advantage for firms. It also shows that CRM mediates the relationship between E-SCM and competitive advantage, suggesting that utilizing different technologies can help firms better communicate with their customers and thus better serve them which in turn will enhance customers’ satisfaction and thus boost the competitive position of the firm.

Interplay among blockchain technology adoption strategy, e-supply chain management diffusion, entrepreneurial orientation and human resources information system in banking

PurposeTo empirically study the direct and mediating relationships between blockchain technology adoption strategy (BCTAS), electronic supply chain management diffusion (eSCMD), entrepreneurial orientation (EO) and human resources information system (HRIS) in Egyptian banks. This paper aims to connect the dots and show the relationships linking these related constructs after the emergence of this breakthrough blockchain technology.Design/methodology/approachThe authors have undertaken a thematic review of relevant multidisciplinary business management literature and then developed a conceptual model. This model was examined through adopting a mixed-methods approach, through which 300 quantitative questionnaires were filled by information technology (IT) staff at 12 banks in Egypt utilising a snowball sample. Besides, 20 qualitative interviews were carried out with international and Egyptian blockchain experts for exploratory and explanatory purposes. The suggested hypotheses were tested using structural equation modelling.FindingsThe results revealed that EO affects positively and significantly BCTAS and HRIS. BCTAS affects positively and significantly both HRIS and eSCMD. Concerning the linkage between external/supply chain and internal/organisational information diffusion, HRIS has a positive and significant effect on eSCMD. The direct EO–eSCMD relationship is not supported. Yet, indirectly, BCTAS mediates significantly EO–eSCMD and EO–HRIS relationships. Further, HRIS mediates significantly the indirect BCTAS–eSCMD relationship.Practical implicationsThe findings of this research shed light on the benefits and challenges of adopting BCTAS within emerging markets in general and Egyptian banking in specific, which can support an effective and efficient decision-making process undertaken by strategic and functional banking managers with EO in similar emerging economies.Originality/valueConceptually and empirically, it is the first article that investigated direct and mediating EO–BCTAS–HRIS–eSCMD relationships in a promising banking industry of an emerging market. It solved an interdisciplinary research puzzle by piecing together the relevant contemporary literature on production, operations and SC management, entrepreneurship, HR management and strategic technology adoption.

Supply Chain Management Supported by E-Invoicing

E-invoice refers to the usage of the internet system to provide different payment processes. The advantages of e-invoicing have been recognized by many organizations. Therefore, enterprises are trying to replace paper invoices with electronic documents. Automated business processes are the future of the modern economy, and implementation of e-invoicing into a supply chain management leads to broader automation projects (e.g., evaluated receipts, supply chain finance). In this paper, the authors explore differences between enterprises in European countries according to the usage of e-invoicing by the enterprises different by size (small, medium, and large). Data were collected from the Eurostat database regarding usage of e-invoicing by enterprises for the year 2018. Variables used in the analysis are (1) enterprises sending e-invoices suitable for automated processing, (2) enterprises sending e-invoices not suitable for automated processing, (3) enterprises sending paper invoices. First, collected data were analyzed using descriptive statistics. Second, cluster analysis was conducted to compare small, medium, and large enterprises regarding their behavior related to e-supply chain management using e-invoices.

BUSINESS MODELS: A STRATEGIC LINK TO E-SUPPLY CHAIN MANAGEMENT

Companies adopt strategies to assert their competitive advantage and meet the demands and expectations of their various stakeholders. It is recognized that Supply Chain Management plays an essential role in establishing this competitiveness and more particularly when information and communication technologies are implemented. We aim to explore how a business model reflects the contribution of this eSupply Chain Management to the strategic objectives of companies. Based on a literature review, we propose a conceptual framework highlighting the relationships between these three constructs.

Supply Chain Performance in the era of Digitisation: The role of Electronic Supply Chain Management

The advancements in information technology have enabled the supply chain members to share real-time information, which further facilitates the integration of supply chain members. Since supply chain integration is a prerequisite in achieving superior supply chain performance, the objective of the current study is to determine the relationship between IT-enabled supply chain management (e-supply chain management), supply chain integration, information sharing and the performance of supply chain as a whole. Also, many authors are of the view that e-SCM and information sharing can positively enhance the integration among supply chain members, thus, another objective is to determine whether supply chain integration mediates the relationship between e-SCM and supply chain performance or not. Similar relationship is tested with information sharing as a mediator. For this, samples of 293 respondents are taken from the pharmaceutical manufacturing units and pharmacies in India. Structural equation modelling is applied to test these relationships.

The Impact of e-Supply Chain Management Systems on Procurement Operations and Cost Reduction in the Electronics Manufacturing Services Industry

The article examines the effect of e-supply chain management systems in the operations and business models in the North American electronics manufacturing services (EMS) industry. A causal and descriptive research study was conducted based on a survey applied to thirty-six individuals in EMS firms in order to determine the impact of e-SCM on their key supply chain operations and business models. Results of the research revealed that e-SCM had a positive effect in the operations and business models of the EMS industry as these showed that the profits of the firm increased and internal communications was improved due to the implementation of e-SCM. The research also showed that e-SCMs have many technical issues such as problems with process automation and transmission of supply chain data, e-procurement effectiveness, integration with existing systems and the monitoring of inventory systems and the purchasing process. The research also shows how social media and the internet has affected the business models of the EMS by improving communications and operations in the overall supply chain.

E-Supply Chain Management Model for Garment & Textile Industry with Limitation of Technological Capabilities

Electronic Supply Chain Management (E-SCM) can be implemented by collaborating several electronic concepts for business process such as E-Transportation, E-Distribution, E-Fulfilment, Enterprise Resource Planning (ERP) and Warehouse Management System (WMS). These concepts require high technology, expensive implementation, high skill and cost in development. Garment and textile are the most numerous industries in Indonesia, especially in West Java, E-SCM can increased efficiency and effectively for textile or garment companies, but E-SCM development requires high costs and high technology. These are problems when many garment and textile companies in Indonesia have limited capabilities of technology. In this research we design new E-SCM model with Value Chain Analysis approach and used Software Architectural Design to make the model. We divided E-SCM system for garment and textile industry in multiple layers and then we collaborate with two existing E-SCM frameworks, namely E-Supply Chain Management Process and Technology Integration Framework and E-SCM Multi-Agent System Framework. We combine layers components with the relevant layers of the existing E-SCM frameworks. The result is a new E-SCM model for garment and textile industry that can accommodate limitations of technological capabilities.

A Fuzzy Analytic Hierarchy Process Approach for Determining the Criteria Success Factors of MRT Parts’ e-Procurement: the Case of Jakarta MRT Project

The Mass Rapid Transit (MRT) project is conducted by the central government in cooperation with the provincial government of DKI Jakarta and supported by the Japanese government through Japan International Cooperation Agency (JICA). The government goal is to create good e-Governance for the MRT project, and together initiate the use of e-Supply Chain Management (e-SCM), especially the e-Procurement, for the entire project. Technological innovation which is collaborated within the e-SCM becomes a very important aspect to support the e-Governance. This paper aims to determine the criteria and sub-criteria of success of the implementation of MRT parts’ e-Procurement, and to determine the priorities of the MRT parts’ e-Procurement process for the provincial government of DKI Jakarta. Fuzzy Analytic Hierarchy Process was employed to explore and simulate the level of importance of criteria and sub-criteria, in relations with the successful implementation of e-Procurement in MRT project. Top management commitment was found to be the most influential criteria by 0.334, followed by government policy and regulation (0.305), technology infrastructure (0.176), value acquisition (0.103), and suppliers’ relations (0.082).

Examining the antecedents of the technology acceptance model within e-procurement

PurposeDespite the widespread organisational adoption of e-procurement systems, we continue to witness disappointing performance outcomes from their implementation. This can be explained largely by the failure of many organisations to translate the initial adoption decision, made at an organisational level, into individual-level acceptance of e-procurement by an organisation’s employees. The purpose of this paper is to examine the key antecedents of the technology acceptance model (TAM) for employees expected to use e-procurement systems in their day-to-day activities.Design/methodology/approachIn this study, the authors apply and extend the TAM to examine the factors that influence the acceptance of e-procurement by individual employees. The authors’ focus is on the potential role of user-perceived e-procurement quality dimensions as the antecedents to the TAM’s cognitive mechanisms of perceived usefulness and perceived ease of use. The structural equation model uses the survey data collected from 139 e-procurement users at a university in the Netherlands.FindingsThe results confirm the core TAM relationships within an e-procurement context. Extending the TAM model to explore the antecedents, the authors find that the e-procurement quality dimensions of processing, usability, and professionalism impact the levels of individual employee e-procurement acceptance. Interestingly, the system-level dimensions (processing and usability) appear to play a greater role than the support dimensions (professionalism) in these cognitive mechanisms.Practical implicationsThe findings indicate that the need for e-procurement training and on-going support may be lessened by initial effective design covering system navigation and system usability and by ensuring that an e-procurement system has expedient information and product flows between the buyer and supplier.Originality/valueTo the authors’ knowledge, this is the first study to explore the TAM and, more critically, its antecedents within an e-procurement context. It is also the first to empirically validate this extended model. Finally, by shifting the focus from the more typical organisational-level adoption to an individual employee acceptance unit of analysis, the authors provide a better understanding of how organisations can gain the most from investments in e-procurement and other similar e-supply chain management technologies.

E-Supply chain management para una empresa de tecnología

The purpose of this paper is to analyze the paradigm shift developed with the technological revolution and the internet, and what drives business actors to rethink their strategies and be in constant technological upgrading that allows them to penetrate and evolve constantly in this new environment, and become more competitive, and on the other hand, to review the opportunity of integrating SCM environments to internet and cloud computing to achieve the definition of these new business strategies, based on more efficient and cost economic technology. It was particularly reviewed within a telecommunications and technology multinational that has resources, infrastructure of their own, and knowledge, and the opportunity to use those tools. An E-SCM was proposed for it, supported on exploration researches and E-SCM studies performed by several authors. The present paper briefly discusses the design of an E-SCM proposal in a telecommunications and technology company for its three main processes by using their existing resources.

A QoS-aware optimal selection scheme for web services with a trusted environment

Optimal web service selection among number of services for diversified user’s functional requirements brings a challenging issue. Currently available service selection schemes consider the quality of service (QoS) parameters of web services. These schemes produce less significant results when there are multiple service providers with their multiple functionally identical services. Present paper describes a QoS-aware optimal selection scheme. The paper considers an additional QoS parameter called trust rate for each service provider. A trust rate depends on the reliability of the service provider. The paper describes a binary search algorithm, which selects the trustworthy services. This study discusses results of computational time complexity for searching optimal services. The QoS-aware selection is optimized based on trust rates. Advanced Java development environment Eclipse is used for the implementation. Axis2 server is used to create the web services. A comparative study of results with the complexity computed for the earlier adopted schemes shows that complexity decreases exponentially. The proposed scheme is experimented on e-supply chain management system. Along with trust rate, some extended parameters can be evaluated to achieve optimization.

The Effect of E-Supply Chain Management Systems in the North American Electronic Manufacturing Services Industry

The paper examines the effect of E-Supply Chain Management Systems in the North American electronics manufacturing services industry. A causal and descriptive research study was conducted based on a survey applied to thirty six individuals in electronic manufacturing services firms in order to determine the impact of e-supply chain management on their key supply chain operations. Results of the research revealed that e-supply chain management had a positive effect in the electronic manufacturing services industry as these showed that the profits of the firm increased and internal communications were improved due to the implementation of e-supply chain management. The research also showed that e-supply chain management systems have many technical issues such as problems with process automation and transmission of supply chain data, e-procurement effectiveness, integration with existing systems and the monitoring of inventory systems and purchasing process. Several recommendations are made to overcome these challenges including employee training and re-engineering of business processes for better system integration.