E-services Research Articles

Connective intelligence to stay safe while shopping online for e-products and e-services on business-2-business and business-2-consumer websites

Connective intelligence to stay safe while shopping online for e-products and e-services on business-2-business and business-2-consumer websites

E-Services vs Concern for the Image of ZUS

E-Services vs Concern for the Image of ZUS

E-Service Quality And Attracting Staff Behavior Towards Optimal Utilization:, A Case Study Of Al-Aqsa University – Gaza

E-Service Quality And Attracting Staff Behavior Towards Optimal Utilization:, A Case Study Of Al-Aqsa University – Gaza

E-services in banks- A new road for banks

E-services in banks- A new road for banks

Ensuring Security and Privacy for Cloud-based E-Services

Ensuring Security and Privacy for Cloud-based E-Services

Determinants of Satisfaction with E-Retailing: The Role of Usability Factors

4 Abstract: This study examines the scope to which different factors influence customer's satisfaction with e-retailer's Website in the context of online buying using Technological acceptance model (TAM). The main goal of this paper is not only to investigate the efficacy of e-Services provided by the online retailers but also considers how customers can benefit from those services in Pakistan. To analyze the data of a conceptual model authors used Structural equation modeling (SEM) techniques. Result of 205 respondents' reveals that, Site ease of use, Site Informativeness and Site trust positively influence customer satisfaction. Future research and recommendations for practitioners and marketing managers are discussed in the end.

Optimized Roles and Data Mining Methods in Electronic Commerce and E-government for Increasing the Efficiency

The use of information technology in various fields of business is one of the necessary tools to increase business efficiency. Startup e-commerce in terms of competition market and improving quality and Accelerating the exchange and strengthen the competitive position of countries in the world and take advantage of fleeting opportunities in export and even time purchase of goods from other countries is with numerous benefits in terms of reduced costs and increased productivity, inflation. E-commerce includes suit of services in many parts that only way is to gain advantage of competitive and become first in market, presenting e-service with high quality, Most successful companies experience that use the web experience shows that the important factor of their success or failure or network only because of lower prices, but also due to deliver high quality electronic services is Not only because of the network or lower prices, but also due to deliver high quality electronic services. In this paper, the necessity, benefits, goals, and strategies of e-commerce to increase the efficiency are discussed.

A Software Development Methodology to Extend E-Services to M-Services (eM2ethodology)

Nowadays smart phones play an important roll between business and users. Therefore, businesses decided to go mobile. Municipalities and organizations that provide services to the public through E-Services will benefit from utilizing mobile features along with choosing the appropriate development approach. Services will be more users friendly and will reach more citizens. Developing in house M-Services that mirror E-Services need to be handled systematically through a software development methodology. As a step forward in this direction, we propose eM2ethodology (Electronic to Mobile methodology) to extend E-Services to M-Services. The methodology is based on existing methodologies in two fields' web development and mobile development. The reason behind choosing these fields is that the methodology should be able to transfer and extend the E-Services of an application to M-Services. The methodology concentrates on minimizing the risk of failure and delivering the project in an efficient time. We validated the methodology by transforming E-Services of Omani public authority of consumer protection website into M-Services as a mobile web application. Validation is on progress as this is ongoing research. Moreover in the future we are going to validate the methodology against other development approaches.

(Proposals for the Development of Systems to Provide and Ensure the Quality of Public E-Services)

Russian Abstract: Целью настоящей работы является оценка текущей ситуации предоставлениягосударственных услуг в электронном виде. Проанализирована ситуация с правовымрегулированием в области оценки качества государственных услуг, дано определение понятиякачества государственной услуги, приведены показатели, используемые для оценки качествагосударственных услуг, а также приведены и проанализированы результаты проводимыхмониторингов качества предоставления услуг в электронном виде.Данная работа является промежуточным шагом по формированию единых требований дляперевода государственных услуг в электронный вид и оценки их качества, а также единыхметодологических принципов перевода услуг в электронный вид в целях повышения качествапредоставления государственных услуг в электронном виде.English Abstract: The purpose of this paper is to assess the current situation of public services in electronic form. To analysis of legal regulation in the area of ​​assessing the quality of public services, given the definition of the quality of public services, are the indicators used to assess the quality of public services, and are analyzed and the results of ongoing monitoring of the quality of service in electronic form.This work is an intermediate step in the formation of uniform requirements for the transfer of public services in electronic form and to assess their quality, and common methodological principles of translation services in electronic form in order to improve the quality of public services in electronic form.

My care pathways - creating open innovation in healthcare.

In this paper we describe initial results from the Swedish innovation project "My Care Pathways" which envisions enabling citizens to track their own health by providing them with online access to their historical, current and prospective future events. We describe an information infrastructure and its base services as well as the use of this solution as an open source platform for open innovation in healthcare. This will facilitate the development of end-user e-services for citizens. We have technically enabled the information infrastructure in close collaboration with decision makers in three Swedish health care regions, and system vendors as well as with National eHealth projects. Close collaboration between heterogeneous actors made implementation in real practice possible. However, a number of challenges, mainly related to legal and business issues, persist when implementing our results. Future work should therefore target the development of business models for sustainable provision of end-user e-services in a public health care system such as the Swedish one. Also, a legal analysis of the development of third party provider (nonhealthcare based) personal health data e-services should be done.

Malaysian based analysis on e-service

Malaysian based analysis on e-service

Managing E-resources in Postgraduate Institute of Medical Education & Research (PGIMER) Library, Chandigarh: a Study

Background: The rapid advances in Information Technology have great impact on all sections of library including its operations as well as services. It has revolutionized the modes of accessing and disseminating information through Internet and World Wide Web. The PGIMER library is also not remaining untouched of its impact. It has transformed the library to modern Hi-Tech library with all its automated operations, e-services and online collections of e-resources. E-resources are very beneficial because of easy and quick access. Moreover, it can be accessed without any restriction to place and time. E-resources are very common in all research libraries but their maximum use and management is a matter of concern today. Objective: To study how e-resources are being managed in PGIMER library and what are the problems being faced for managing these resources? Methods: A descriptive method has been used to study the steps involved and challenges faced by the library staff in managing the e-resources at PGIMER library. Conclusion: The study shows that majority of faculty, residents and research scholars of PGIMER library are dependent on e-resources as primary sources of information retrieval. The PGIMER library is trying every possible method to fulfill the need of its end-users by acquiring various methods to shoot out the problems faced during management of e-resources like finance, time coverage, infrastructure etc.

Consumer adoption of e-service: Integrating technology readiness with the theory of planned behavior

Increases in labour costs and innovations in technology have contributed to the growth of Internet-based e-service. Customers use the new technologies to produce and consume services without direct personal contact with companies. The trends of e-service technologies will continue as e-service are increasingly implemented in customer-firm interactions. This study devoted effort for developing an integrated model designed to predict and explain an individual’s continuous use of e-service based on the concepts of Technology Readiness (TR) and Theory of Planned Behavior (TPB). The participants were from undergraduate student, selected 405 responses as the sample finally. We applied Structural Equation Model (SEM) to demonstrate the stability of the proposed model and the results of hypotheses testing. Overall, the research findings showed that the effect of attitude and perceived behavioral control are very important but that subjective norm does not influence an individual’s continued usage intention of e-service. Besides, technology readiness has significantly influence on attitude, subjective norm and perceived behavioral control. This research represented the initial study to empirically examine and discuss the relationships among TR and TPB. The integrated model can fully reflect the spirit of TPB and take advantage of technology readiness. Implications of the empirical findings and future research are also discussed. Key words: E-service, theory of planned behavior (TPB), technology readiness (TR), structural equation modeling (SEM).

The Effects of TAM, SERVQUAL, E-service Quality on Satisfaction, Trust, and Reuse Intention in e-banking service

The Effects of TAM, SERVQUAL, E-service Quality on Satisfaction, Trust, and Reuse Intention in e-banking service

Testing of E-services for Seniors and People with Disabilities within E-inclusion Project MonAMI

Testing of E-services for Seniors and People with Disabilities within E-inclusion Project MonAMI

Enhancing Circulation Services Using E-mail for Alerts and Reminders

The success of information service is more likely to be achieved by adjusting the services to meet specific needs of an individual rather than trying to adapt the individual user to match the output of the information system. This paper provides an insight into the e-services implemented by the Information Centre and Library (IC&L) at Defence Institute of Advanced Technology DIAT (DU), Pune, keeping in view the users’ requirements and their valuable suggestions. Paper also discusses the techniques and tools applied in further simplifying the functioning of the circulation module and ensuring smooth communication between the staff and the users in an otherwise automated library system. http://dx.doi.org/10.14429/djlit.29.258

Information provision to knowledge creation: Danish digital libraries strategy

This paper describes Danish digital libraries strategy in knowledge creation. While doing so, authors describe the role and issues for digital libraries. They have analysed the Danish deliberations regarding the development of digital library services in order to provide inspiration outside Denmark. They have described in detail history and strategies for development of e-services in public libraries in Denmark. They have also descried how and why Denmark's Electronic Research Library was established, via a network of cooperating electronic research libraries and how they developed digital library services in the library's environment. They also describe changes in education and learning, consequences for library development, developing a new role for the library, digital library services, concrete activities, and service development, institutional repositories and open access and organizational aspects – institutional partnerships in developing digital library in Danish point of view.

Ontology-based methodology for e-service discovery

Service discovery is a critical aspect in the Service Oriented Computing approach. A model, a methodology and a tool environment based on ontologies are proposed in this paper. The requester and pr...

Analysis of e-Service Quality Based on Gray Correlation Method

Analysis of e-Service Quality Based on Gray Correlation Method

Models and languages for describing and discovering E-services

Models and languages for describing and discovering E-services