E-government Transformation Research Articles

Examining the interdependencies of e-government challenges using PESTELMO, DEMATEL and ANP: A case study of Tanzania

E-government transformation requires a deeper understanding of contextual factors, including prevailing challenges. Significantly, few studies have raised that e-government challenges are not independent and that their interdependencies warrant further investigations. This study aims to analyse the interdependencies of e-government challenges using qualitative and quantitative methods – PESTELMO (Political, Economic, Socio-cultural, Technological, Environmental, Legal, Managerial and Organisational) analysis method and DEMATEL (Decision-Making Trial and Evaluation Laboratory) and ANP (Analytic Network Process) respectively. PESTELMO analysis method categorised 27 e-government challenges in Tanzania, which were then subjected to DEMATEL. DEMATEL results show that net causes are political, economic and legal challenges, while net receivers are sociocultural, technological, environmental, managerial and organisational challenges. The ANP results reveal that economic challenges are the most significant among the net causes. Hence, e-government policy and strategy makers may want to prioritise economic challenges to propagate beneficial results. This is the first study that analyses, visualises and attempts to measure the interdependencies among e-government challenges in Tanzania. The contributions of this paper lie in the empirical analysis of e-government challenges. The results provide insights to practitioners and researchers of e-government in Tanzania on the most critical challenges/hurdles to focus on for successful e-government transformation.

The dynamic nexus of E-Government, and sustainable development: Moderating role of multi-dimensional regional integration index in Belt and Road partner countries

This research primarily aims to determine how e-government resource utilization influences sustainable development (SD) while considering the multi-dimensional regional integration index (MRII). The sample consists of year 2003–2018 for 64 Belt and Road countries. The study uses the untapped potential of MRII moderating role between the e-government, and the genuine savings index (GSI) for sustainable development. Further, governance composite (WGI), institutional quality (ICRG), government consumptions, macroeconomics conditions, information and communications technology (ICT) exports, population size and internet users are the other important factors that drive sustainable development. The study's findings are estimated through a two-step system Generalized Method of Moments (GMM) which validated through re-estimating alternate variables and D-K regression. Direct channel results of e-government level indicate a significant but negative impact on sustainable development as most countries in BRI are developing or under developing. While, with multi-dimensional regional integration, indirect channel e-government resources play a significant positive role in sustainable development path. Also, it is evident that in Covid-19 pandemic period, a better technological system and innovation at the institutional level of countries like China may combat Covid-19 effectively in a more robust manner. At the same time, regional integration at a multi-dimensional level further enhances sustainable development path for neighboring and regionally interconnected countries. Therefore, regional integration can help to an extent in combating post-Covid-19 pandemic effects with the help of robust e-government system implementation and to promote sustainable development. This study contributes to the e-government transformation in the multi-dimensional regional integration of BRI contexts, which boosts balanced environmental-friendly socio-economic growth.

Global E-government Trends, Challenges and Opportunities

E-government is crucial in this era for all countries, either developed or developing. Although it has provided numerous advantages and opportunities, the E-government transformation is still considered a complex process. Considering the available research work and data on e-government surveys by the United Nations, this research has primarily focused on the global complexities of applying E-government along with regional and global E-government leaders. This research has been conducted using a systematic review methodology. According to 2020 surveys, the results are promising to show significant advancement in digital services in various geographic regions, cities, and countries. However, the results showed also that the most common challenges facing governments worldwide are the absence of digital infrastructures, limited resources for adopting the digital government policies, and lack of trust. Hence, governments must build trust with their citizens so that they can participate and avoid any resistance.

E-government and digital transformation in Libyan local authorities

E-government and digital transformation in Libyan local authorities

Framework of Public Agency Website Quality Evaluation in the UAE

Website quality is among the key drivers of the success of e-government transformation as citizens are more likely to participate when they found a satisfying engagement with a website. This paper proposed a framework of public agency website quality evaluation for the National Media Council, UAE. The study used a quantitative approach where a survey strategy was used to administer questionnaires to users of an agency’s website. A total of 185 questionnaires were analysed using Partial Least Squares Structural Equation Modelling software (SmartPLS version 3.2.6). The result revealed that website quality had a statistically significant effect on user satisfaction. Similarly, it was further found that website quality had a statistically significant effect on perceived service quality. The result implies that users of NMC website interpret the quality of the agency’s website from the purview of the satisfaction they derive from visiting the website and the perceived quality of the service offered through browsing the website.

Reappraising maturity models in e-Government research: The trajectory-turning point theory

Drawing on the notion of alignment, this paper endeavors to reappraise e-Government maturity models in the English system of criminal justice. It argues that e-Government maturity models are characterized by relatively-stable trajectories which are punctuated by radical shifts toward full-blown e-Government transformation. Far from being a prescriptive and linear process, e-Government maturity is an unpredictable process where turning points (or radical shifts) play a crucial role in the e-Government strategizing process. Theoretical and practical implications are discussed by developing a new theory of e-Government maturity that explains the twists and turns of e-Government strategizing.

Institutional change, corruption and e-government transformation in the Philippines: The Benigno Simeon Aquino III administration

Institutions direct the enduring features of political and social life and of all human behavior. While standard institutionalisms explain why these institutions continue to exist, they fall short in providing a coherent explanation for why they change. Similarly, the focus of mainstream theories of institutional change on crises as structures, disregarding agential properties, challenges their explanatory ability. Anchored on the theory of institutional change and through the utilization of archival research and documentary analysis, this paper addresses the transformation of domestic political institutions by determining the nature and direction of institutional change in the Benigno Simeon Aquino III (PNoy) administration's (2010–2016) e-governance agenda. His and the country's resolve to follow daang matuwid (straight and righteous path) saw the transformation of damaged public institutions into more transparent and responsive ones. This would not have been possible, even with the presence of both domestic and international triggers, had the President not used his institutional preferences and capacity to effectuate the change needed. Arguably, while the institutional context creates both opportunities and constraints for policy makers, the purposive actors decide whether to seek change in their structural environments.

Are government employees adopting local e-government transformation?

PurposeThis study aims to examine the association of technology acceptance variables with the intention of adopting e-government transformation, as defined by four dimensions, namely, using new technology systems, redesigning of governmental processes, restructuring of governmental organization and changing the organizational culture and behavior, from the perspective of city government employees in Indonesia and the Philippines.Design/methodology/approachQuantitative approach was used in the conduct of this research. Variables were operationalized into indicators, which were transmuted into a self-reported survey questionnaire. Survey data obtained from purposively sampled city government employees were analyzed using structural equation modeling.FindingsFindings suggest that attitude is a pivotal predictor of intention to adopt e-government transformation across all four dimensions, while performance expectancy, social influence and facilitating conditions also positively influence the intention to adopt process redesign, organizational structuring and cultural and behavioral change in the city government. Respondents’ length of work experience appears as a significant moderating variable.Research limitations/implicationsThis study reports only on the findings from two cities in two countries, Surabaya in Indonesia and Davao in the Philippines. The determination of the sample size was done through purposive sampling, so the application of results should be done with prudence. The constructs used for the research model were chosen because of their prominence in the literature. This study made use of a simple linear regression model in hypothesizing the relationships of the constructs.Practical implicationsFor e-government transformation to be adoptable and efficacious, supporting and facilitating conditions are necessary. Structural, technical and financial support, as well as legal framework, for local e-government transformation should be in place. Maintaining and sustaining the positive attitude toward it should be done.Originality/valueAlthough many studies have been conducted on adoption of ICT-enabled government services from the citizens’ viewpoint, little has been done from the local government employees’ perspective, and no prior cross-country study has been made. This study fills those gaps in the e-government adoption literature. Further, this study has shown that technology acceptance variables’ roles as predictors of behavioral intention can be extended to other dimensions of e-government.

Understanding Factors Influencing E-Government Implementation in Saudi Arabia from an Organizational Perspective

The purpose of this paper is to explore the organizational factors influencing the implementation of the egovernment project within the public sector in Saudi Arabia. This project (also known as the Yesser programme) was established in Saudi Arabia in 2005 to control the e-government transformation process. The aims of the project are to provide a collaborative environment for government organizations to implement egovernment and increase effectiveness and efficiency within the public sector. This paper sheds light on the organizational factors that have delayed implementation and achievement of the government’s vision and plans for Yesser. A qualitative approach was employed to understand those factors, by conducting a series of interviews with government officials for the data collection required. The analysis of the data uncovered seven organizational factors that are needed to advance implementation of the e-government project in Saudi Arabia and other similar states.

Digital India: the move towards E-Government Transformation

Digital India: the move towards E-Government Transformation

E-Government Analysis: Sultanate of Oman Case

In the current century, e-government transformation is considered as one of the biggest challenges among and within the IT-related sector from the scale and complexity perspective. Having the main objective as of adapting an existing e-government system and methodology in order to obtain new computing requirements based on the concept of citizens’ new service. Thus, increase the features of service level, quality and maintaining a high policies and rules consistency. Moreover, mission criticality and time of services, information sharing and interoperability, efficiency and productivity along with the reduction of operation expenses are all considered as priorities in this transformation project (Raymond, 2007) [1]. Such a transformation is considered crucial for the service concept as it is changing rapidly; the roadmap coherence in e-government transformation is critical (Raymond, 2007) [1]. However, there is a big aspect regarding the e-Government progress by citizens due to many aspects like: Citizens-Centricity, Facilitating Condition, Effort expectancy and Performance Expectancy. Hence, there is a need to further study in order to be able to obtain better understanding of the complete picture and to have a balanced view and concepts all under one e-Government umbrella. This paper will review and analyze through a quantitative approach in Sultanate of Oman case study. This study targeted citizens in the country to check their intention to use e-Government in Oman (e-Oman). After reviewing and discussing questionnaire outputs using SPSS program, the writer listed some recommendations and conclusion of the study and the nature of them they will be categorized upon to their point of view.

Accounting for the contexts of government service transformation

Purpose – The purpose of this paper is to extend the perspective provided by stage models and examine the wider contexts in which government service transformation occurs. Traditional stage models of e-government have been criticised as being too narrowly focussed suggesting that government services are transformed by information and communications technology (ICT) in a linear manner. Design/methodology/approach – Government service transformation involves the interplay of a multitude of social and technical factors over time. We propose that an appreciation of the wider institutional, political and economic contexts is necessary and develop a framework of government service transformation in terms of the locus of context and focus of the change initiative. This framework is illustrated with reference to a case study of the transformation of the building approvals process in Singapore over two decades. Findings – Application of the framework to the case study illustrates that government service transformation is not a linear progression and is influenced by decisions and factors related to both inner and outer contexts. Research limitations/implications – While bringing institutional theory to extend analyses of service transformation, the reconstruction of events in the case study presented does not provide a rich enough data set for a full analysis of the institutional forces at play. Practical implications – Managers of e-government initiatives can use the dimensions of the framework to assess their progress, as new technologies emerge and policy priorities change. Originality/value – The framework presented in the paper provides a complement to existing models for examining e-government transformation and brings a theoretically based perspective to government service transformation which is lacking in existing stage models.

E-Government Transformation in Tanzania: Status, Opportunities, and Challenges

This study examined the status, challenges, and opportunities for egovernment transformation in Tanzania. The study begins by examining the status, challenges, and opportunities of e-government as a potential driver of government transformation. Expert survey results and a SWOT analysis were applied to analyzing the current challenges critical to the initiation, development, and implementation of e-government in Tanzania. Data were collected from Tanzania from May to June 2014 using a focus group discussion and field observations as well as a documentary review. The three factors of technology, social e-transformation, and institutional docility were discussed to see whether they positively or negatively affect e-government transformation. The study found that (1) a reluctance towards transparency and accountability, (2) an avalanche of technology, and (3) an illusion of innovation and technological misfortune led to a stagnant e-government process, yielding more corruption and conflict of competing interests in the whole transformation process. These problems substantially affect technology and social e-transformation whereas institutions become more docile. From the e-government Master Plan to technology policy instruments, including IT/ICT infrastructure policy, information and data privacy and confidentiality, and cybercrimes policy were amongst the most critical challenges. An implication for the successful institutionalization of e-government transformation is that leadership should strategically embrace developing sustainability, planning, coordination, optimization, and integration of IT/ICT infrastructure projects for the betterment of e-government transformation.

Analysis of success factors in e-government transformation in Turkey: are these factors really the causes of success?

This study analyses the relationship between the e-government transformation success in Turkey and the 18 success factors commonly assumed to be the causes of transformation success in the literature. The study uses a quantitative methodology previously developed by the same researchers, which considers transformation success as the dependent variable and the 18 success factors as the independent variables in a relational model and applies correlation, regression and factor analyses to the collected data to search for the probable relationships between these variables. The results of these analyses show that there are significant and positive correlations between the success factors and transformation success, but none of these correlations could be attributed to a cause and effect relationship, as assumed in similar studies. The results also show that classifying similar success factors under common headings to analyze transformation success is not statistically meaningful.

AN INNOVATIVE APPROACH FOR E-GOVERNMENT TRANSFORMATION

Despite the immeasurable investment in e-government initiatives throughout the world, such initiatives have yet to succeed in fully meeting expectations and desired outcomes. A key objective of this research article is to support the government of the UAE in realizing its vision of e-government transformation. It presents an innovative framework to support e-government implementation, which was developed from a practitioner's perspective and based on learnings from numerous e-government practices around the globe. The framework presents an approach to guide governments worldwide, and UAE in particular, to develop a top down strategy and leverage technology in order realize its long term goal of e-government transformation. The study also outlines the potential role of modern national identity schemes in enabling the transformation of traditional identities into digital identities. The work presented in this study is envisaged to help bridge the gap between policy makers and implementers, by providing greater clarity and reducing misalignment on key elements of e-government transformation. In the hands of leaders that have a strong will to invest in e-government transformation, the work presented in this study is envisaged to become a powerful tool to communicate and coordinate initiatives, and provide a clear visualization of an integrated approach to e-government transformation.

An Innovative Approach for E-Government Transformation

Despite the immeasurable investment in e-government initiatives throughout the world, such initiatives have yet to succeed in fully meeting expectations and desired outcomes. A key objective of this research article is to support the government of the UAE in realizing its vision of e-government transformation. It presents an innovative framework to support e-government implementation, which was developed from a practitioner's perspective and based on learnings from numerous e-government practices around the globe. The framework presents an approach to guide governments worldwide, and UAE in particular, to develop a top down strategy and leverage technology in order realize its long term goal of e-government transformation. The study also outlines the potential role of modern national identity schemes in enabling the transformation of traditional identities into digital identities. The work presented in this study is envisaged to help bridge the gap between policy makers and implementers, by providing greater clarity and reducing misalignment on key elements of e-government transformation. In the hands of leaders that have a strong will to invest in e-government transformation, the work presented in this study is envisaged to become a powerful tool to communicate and coordinate initiatives, and provide a clear visualization of an integrated approach to e-government transformation.

Enterprise integration in e-government

This paper investigates the e-government architecture issue as a means of addressing the interoperability gap. It will incorporate the new knowledge acquired in the e-government integration methodology of the interconnectivity of cross-layers. These layers include the vertical direction of strategy, business, process, service and information. Enterprise architecture mainly mediates between business and IT to minimise the gap by improving governance, agility and business integrity. All of these disciplines and principles should be applied to attain e-government transformation.

Public Policy and the Development of a UK National Geographic Information Strategy

In March 2005 the Government published a report assessing the progress that had been made since 1999 in embracing digital technology in the UK. It declared that there had been a transformation in its use within the UK economy and civil society and that Britain had moved dramatically up international league tables in the take-up of IT and in its engagement in the e-economy. Since the Millennium, the Government has been busy re-organising its procurement and service arrangements and information channels. It has encouraged departments and agencies to embrace digital technology and to capture the efficiency gains that this can offer. New offices have been established within the reporting structures of the Cabinet Office and HM Treasury to drive these initiatives forward. They are the e-Government Unit, the Office of Government Commerce and the Office of Public Sector Information. The Office of the Deputy Prime Minister is also active in the management of geographic information. A key driver for these Offices is engaging with digital technology in a form that will both advance the UK economy and improve business and consumer access to information and services. This paper explores these issues in the context of one specific area of policy viz., the creation, development and exploitation of geographic information within a spatial data infrastructure. The latter raises, in microcosm, many of the issues that the Government must tackle as it develops its digital and eGovernment transformation agendas. This paper will assess to what extent the Government can be said to have clear objectives as to how it plans to develop a geographic information strategy for the UK. It also considers what needs to be done to enable the diverse range of organisations, both within the public and private sectors, to move forward in the promotion of geographic information services as a supporting mechanism to the delivery of eGovernment policies.

Building Blocks of an E-Government

The movement toward electronic government (e-government) is rapidly advancing as nations exploit new electronic means of communication such as the Internet. The e-government transformation process can be and often is seriously hindered when initiatives are disjointed and uncoordinated by an overall strategy. Although many countries are creating e-government services, there is no documentation of an e-government framework to guide the process. Guidelines for implementation of e-government are also missing from the literature. The purpose of this paper is to conceptualize a framework that could guide the transformation process toward an e-government model. The paper also suggests various actions needed for e-government implementation.