E-government Framework Research Articles

Implementation of the Plavon Program in Population Administration Services

Background: The increasing reliance on technology in public service delivery has led local governments to adopt e-government systems. Specific Background: This study explores the implementation of the PLAVON e-government program in a rural context, addressing the operationalization of such systems in local governance. Knowledge Gap: Existing research highlights e-government frameworks, yet the challenges and successes of community-level implementation remain underexplored. Aims: This research aims to analyze PLAVON's implementation, focusing on standard operating procedures (SOPs) and community engagement. Results: Findings reveal that structured SOPs enhance efficiency and transparency in public services, enabling self-service for citizens. Novelty: This study offers insights into the challenges and strategies of rural e-government implementation. Implications: Results underscore the importance of tailored bureaucratic practices and community involvement, providing valuable lessons for similar programs in rural areas. Highlights : Efficiency: Structured SOPs enhance the efficiency of public service delivery. Transparency: Clear procedures foster transparency in administrative processes. Community Involvement: Active participation of local citizens is crucial for successful implementation. Keywords: E-Government, PLAVON, SOP, Community Engagement, Rural Implementation

Expanding Practices of E-Governance System in the Contemporary World

E-governance marks a significant transformation in public administration by incorporating Information and Communication Technology (ICT) to improve government operations and enhance citizen interaction. This paper offers an extensive review and synthesis of empirical issues and practices related to e-governance worldwide, with a particular emphasis on Nepal. Through a systematic literature review, the study explores academic articles, books, and reports to uncover critical themes in e-governance frameworks, challenges in implementation, and overall effectiveness. Key findings reveal ICT's pivotal role in modernizing governance, the varying success of e-governance policies across nations, and specific challenges encountered in Nepal, including insufficient infrastructure, low levels of ICT literacy, and political instability. The paper identifies several research gaps, such as the need for detailed data from rural areas, the creation of a tailored digitalization strategy for Nepal, and a comprehensive examination of both the benefits and drawbacks of ICT in governance. It also proposes future research directions, highlighting the necessity of contextual adaptation and longitudinal studies to more effectively address local needs.

Efficient Governance for Indian States using Big Data

Big data integration with e-governance offers revolutionary potential to improve the effectiveness and responsiveness of state government operations in India. In addition to highlighting important research gaps and outlining complete solutions, this article investigates the role of big data technologies in modernizing e-governance frameworks. Our approach includes a comprehensive assessment of the literature as well as the creation of theoretical frameworks for sentiment analysis, data integration, predictive analytics, and real-time data processing. We suggest cutting-edge uses for these frameworks in disaster management, law enforcement, traffic management, healthcare, and environmental monitoring. The findings of this study have implications for better governance, better decision-making, and better public services. The application of these frameworks in pilot projects in different states, comparative analyses to find best practices, and ongoing technological adaptation to changing governance requirements are some of the future paths that these projects will pursue. The research highlights the importance of implementing big data to achieve an efficient, transparent, and flexible government in India.

Towards a Secure Blockchain-based E-Government Framework in Egypt: A Case Study

Towards a Secure Blockchain-based E-Government Framework in Egypt: A Case Study

Blockchain Aided Land Registry: A Secured Egovernance Framework for Landowners

Blockchain Aided Land Registry: A Secured Egovernance Framework for Landowners

Application of big Data in e-Governance

Nepal is moving towards digitization. In Nepal federal, province and Local government are steadily moving towards digitizing all the government departments, scheme and services. e-Government is defined as an effort created, managed and implemented by public entities to use information and communication technologies (ICTs) to improve delivery of public services and increase public and democratic participation. Three tier government of Nepal is moving towards achieving good governance through e-governance and utilization of big data for decision making and predication. The spread of e governance initiatives has had a positive impact on the quality of governance. Geographical, social, & economic disparities are the biggest barriers for full-fledged e-governance. Illiteracy and IT Illiteracy, lack of ICT infrastructure, security and privacy of personal and financial data are other constraints. The aim of this paper is to identify the application and utilization of big Data to Transform Government to e-Government, the issues, challenges and obstacles ahead. The study provides a framework for e-governance in Nepal by analyzing the its essential application and role in achieving good governance using big data.

Using a Public Value Management theory to identify features of citizen-centric e-governance in Namibia

Background: The utilisation of e-government by citizens in Africa remains limited due to resource constraints and various socioeconomic challenges. Nevertheless, Namibia, for example, has shown a strong interest in adopting and implementing e-government, as evidenced by the periodic release of policy frameworks encouraging this use.Objectives: The aim of this research was to comprehend the expectations of Namibian citizens regarding e-government. Specifically, the study focused on identifying the key components of a citizen-centric e-government framework. A citizen-centered e-government can generate value for citizens according to Public Value Management.Method: A mixed methodology (qualitative and quantitative) was used to gather data. Namibian government officials were engaged through interviews while a questionnaire survey was used to collect data from citizens. Exactly 196 respondents took part in the study.Results: The findings show that citizen-centric e-government could be attained by using information and communication technologies (ICTs) in meeting socially desirable outcomes, enhancing the efficiency of public organisations and the delivery of public services.Conclusion: Governments need to embrace citizen-centric e-government and avail a supportive infrastructure to improve adoption. Citizens need to see the opportunity of deriving value from e-government use for early adoption.Contribution: This study extends the public value theory to e-government. The study found minor differences or additions in terms of what participants value in this context. For instance, participants in this study value a complete e-service for e-government, efficiency that saves time and money, openness that promotes data government, and a need for funding for such projects.

The Proposed Implementation of Enterprise Architecture in E-Government Development and Services

The advancement of information technology has emerged as a significant driver in the paradigm shift of contemporary governance, wherein E-Government has emerged as a primary mechanism for delivering public services to the public in a more streamlined and adaptable fashion. To attain this objective, adopting Enterprise Architecture has surfaced as a foundational strategic methodology. Enterprise Architecture facilitates the planning, design, and development of integrated E-Government systems for governments, thereby ensuring the efficient and effective collaboration of diverse government entities. This study investigates the feasibility of incorporating Enterprise Architecture into the framework of E-Government advancement through an assessment of its advantages. Enterprise Architecture facilitates the integration of pre-existing government systems, the elimination of redundant resource allocations, and enhancing citizen services. Furthermore, by establishing a measurable and manageable framework for E-Government projects, Enterprise Architecture facilitates the implementation of the government's long-term objectives. Moreover, Enterprise Architecture is instrumental in safeguarding sensitive data and information, a critical function within the e-governance framework. This study incorporates successful case studies and best practices from numerous nations that have effectively integrated Enterprise Architecture into the development of electronic governments. The findings emphasize the critical function of Enterprise Architecture in expediting the process of E-Government conversion and providing advantages to various parties involved, such as the government, society, and private industry. This study offers E-Government stakeholders a practical guide for utilizing Enterprise Architecture to achieve substantial advancements in public services and more efficient government.

Adaptive models of digital government governance in smart shared services

Abstract Based on the basic platform supporting the overall e-government framework, this paper builds an application system for the intelligent management of government departmental business and three major databases of basic, departmental and thematic categories. Secondly, under the collaborative information governance model of blockchain, the data are jointly managed by all the regional governments in the distributed network, plus the application of smart contracts makes each governance link respond intelligently. Finally, an empirical study is conducted on employees of three types of government departments to analyze the regularity of the influencing factors of smart shared services in digital government. The results show that the regression coefficient of the strategic policy of government agencies on the degree of realization of information sharing is 0.829. The regression coefficient of the platform organization of government agencies on the degree of realization is 0.705. To promote the construction of digital government in China, this paper utilizes blockchain technology in digital government governance.

MONGOLIA’S EXPERIENCE IN E-GOVERNANCE AND CURRENT CHALLENGES

Although, Mongolia carried out “E-Government Mongolia” national programme in 2005-2012, the National Programme to develop Integrated Registration System in 2008-2012, and the E-Governance National Programme in 2012-2016, the operation to separate information communication networks and services could not be successfully completed. The main reason is the inertia of mentality of the previous system to continue the state ownership of databases of all types, to monopolize of all profits for the government and to use for exercising power in implementing activities in information and communication sector resulting in ineffectiveness of political system and governance. In order to assess the digital governance issues and challenges of Mongolia, we intend to analyse policy documents, and conduct case research and make an inductive conclusion. First, we examined the implementation of the Government policy of Information and Communication Development. The Government of Mongolia prioritizes the following 6 tasks towards the development of the sector development. These include: a) legal framework, b) networks and infrastructure c) service d) innovation and research, e) production, f) investment and competition g) information security and h) e-governance. Therefore, we aimed to examine the implementation of these tasks, their stages, and their mutual dependence. Second, to evaluate the overall implementation of the E-Governance, we analyse historical development, political decisions regarding e-governance, legal framework, and negative consequences in government service and information transparency through cases. Large majority of the population (78.2%) or 2,602,000 people use internet and social networks. This indicates that there is very high internet usage among the adult population. To be more precise, individuals between the ages of 14 and 64 constitute 64.4% of the population, indicating a significantly high proportion. There are 496 government services that are provided online. Among other services, most widely used digital services include: one stop service, Electronic kiosk of government service, “Khur” government information exchange system, “Dan” recognition and access system, E-Mongolia, and E-barimt application . Our research findings suggest the following conditions for the major difference of above-mentioned quantity and percentages, slow progress of digital transformation. These are: Legal environment for digital services is not established; Open databases are not accessible, only government can use them; Although government services can be provided online, society has not yet recognized its security and still tends to demand for paper-based certification; Information security is not guaranteed; Databases are only used for government decisions, but frequency of sudden changes in the information security level sets up the various discrimination in the society. The key findings of the research indicate the difference between the above-mentioned figures is large and the digital transformation is not effective due to the following conditions.In conclusion, the lack of a legal framework for e-government is caused by the lack of a unified public management or absence of central ministry on the relevant policy. Due to the lack of coordination between the use of the database and other policies, citizens are obliged to provide in-person services by government agencies and provide additional paper documentation. The fact that the usage of digital signatures is limited, with only a small percentage used in public tenders and banking services, is becoming the main pressing issue.

AN ASSESSMENT OF STATES’ WEBSITES IN MALAYSIA: AN EVALUATIVE STUDY

Electronic Government (e-government) has been known as a significant tool in serving the Malaysian administration system. Since 1991, a lot of efforts and initiatives have been carried out in order to implement the system at the state level. As there are not many kinds of literature concentrating on the state website development, hence this study is crucial to show the progress of e-government implementation across the states. Therefore, this paper proposes a theoretical framework of e-government based on three levels of paradigms of public administration namely Old Public Administration, New Public Administration and New Public Service. This study employed a qualitative study by using content analysis method where all thirteen states websites serve as a unit of analysis. The results found that different states’ websites performed with different scores over one another. Generally, this study found that most of the state’s websites are in the second phase; New Public Administration. From the results collected, challenges to the effectiveness and efficiency of e-government are discussed based on several categories namely website visibility, website freshness, website establishment date and website usability.
 
 Keywords: E-government, State websites, Old Public Administration, New Public Administration, New Public Service. 
 E-governance

A STUDY OF INFORMATION TECHONOLOGY AND ITS IMPACT ON GOVERNMENT E –PORTAL: MINISTRY OF CORPORATE AFFAIRS (MCA) IN VERSION 3.0

This study reveals the effectiveness of the MCA21 version 3.0 [MINISTRY OF CORPORATE AFFAIRS PORTAL] that is used for conducting E-governance and audit functions because it helps to carry out audit functions, balance competing interests of various stakeholders and strengthen institutions for achieving excellence in service delivery. The most important aspect concerned with the ministry is it’s upgradation over the years and thus it helps in conducting the research in regard to its audit functions which would bring the pros and cons of such upgradation.
 The study provides insights into the framework of E-governance and easy compliance with continuous Government Process Re-engineering [GPR] with reference to the audit functions. It discusses the major impact on filing of various functions related to the companies with the Registrar of Companies [ROC] by the audit firms. The Government Process Re-engineering [GPR] based on the operations of the MCA 21 v3 portal. It attempts to identify its functionality for the future research of this field. In this analysis, descriptive research design is adopted along with the convenience sampling method. The sample size is taken as 110 and analysis was done based on the data collected from the questionnaire. The tools used for analyzing the data are chi- square, Anova and correlation. In this study, the main emphasis is made on the major upgradation of the MCA21 portal over the years which covers the recent version. Next the emphasis is made on the implementation of the MCA21 portal and its impact with respect to e- filing functions, quality of work, job performance and secured login services. However, the result showed that although there are some issues related to login and other such technical issues the portal provides enough information in resolving the problem or issues faced and its working mechanism is easy and understandable for the employees. It is also suggested that the ministry of corporate affairs will adhere to the related issues and help in better functioning of the MCA21 portal.

A Framework for An Integrated E- Government System for Public Service Sectors in Developing Countries Using Design Science Research Methodology

This study aimed to develop an integrated framework to enhance government services and improve service delivery for the Namibian government. The Delone and McLean Information Systems success model and the Organizational Information Processing Theory served as the theoretical foundations for this study. The target population consisted of members of the public and a Government Ministry in Namibia. A sample size of 25 participants was selected for the study, utilizing the purposive sampling technique for government employees and the snowball sampling technique for members of the public. Thematic analysis was employed to analyze the data gathered. The study's findings revealed several significant insights. Despite the existence of multiple e-government systems, poor integration among them hindered the ability of the Namibian public service to provide effective and efficient services to citizens. Additionally, the study identified a strong demand from the public for services to be more accessible, convenient, and responsive, including a preference for online applications and faster service delivery. Moreover, the study developed an integrated e-government framework specifically tailored for the Namibian public service, aiming to enhance accessibility, convenience, responsiveness, and cost-effectiveness of services provided to citizens. The implementation of this framework is expected to promote an open and accountable government. It is crucial to emphasize that the successful achievement of e-Government goals relies on factors such as political leadership, support across all government levels, key infrastructure, skilled human resources, a suitable legal and regulatory framework, information resources, and citizen-centric services.

A Secure and Privacy-Preserving E-Government Framework Using Blockchain and Artificial Immunity

Electronic Government (e-Government) systems constantly provide greater services to people, businesses, organisations, and societies by offering more information, opportunities, and platforms with the support of advances in information and communications technologies. This usually results in increased system complexity and sensitivity, necessitating stricter security and privacy-protection measures. The majority of the existing e-Government systems are centralised, making them vulnerable to privacy and security threats, in addition to suffering from a single point of failure. This study proposes a decentralised e-Government framework with integrated threat detection features to address the aforementioned challenges. In particular, the privacy and security of the proposed e-Government system are realised by the encryption, validation, and immutable mechanisms provided by Blockchain. The insider and external threats associated with blockchain transactions are minimised by the employment of an artificial immune system, which effectively protects the integrity of the Blockchain. The proposed e-Government system was validated and evaluated by using the framework of Ethereum Visualisations of Interactive, Blockchain, Extended Simulations (i.e. eVIBES simulator) with two publicly available datasets. The experimental results show the efficacy of the proposed framework in that it can mitigate insider and external threats in e-Government systems whilst simultaneously preserving the privacy of information.

The use of e-government services by small businesses in municipalities

The article aimed to investigate the role of e-government in improving the services, offered to small businesses in the City of Tshwane, which forms part of the Gauteng Province. The research method, used in the article, is qualitative. The data were gathered through literature review, and conceptual analysis was employed to analyse the data. The findings established that e-government services were often not considered suitable for some businesses, due to costs and technology access challenges. In addition, some provided services were found to not be of interest to some small businesses. Under agile accessibility, the focus is on ensuring that as many diverse entities as possible make use of different forms of technology and connectivity to gain access to e-government. Diverse user needs must also be captured by noting that governmental services affect population groups both far and wide. In the City of Tshwane case, low agility means that small businesses are generally not well catered for under current e-government systems. While the current study focussed solely on the City of Tshwane, an assessment of the broader Gauteng Province’s e-government efforts did help in gaining a better understanding of the larger political and administrative environment, within which e-government is set. It is, furthermore, necessary to comprehend that e-government has its challenges; thereby making improvement solutions imperative to filling the noted implementation gaps. This study, therefore, sought to further examine the e-government frameworks, institutions, and stakeholders with respect to their responsibilities in, with, and for small businesses

Mediating Roles of Service Innovation and Perceived Corruption in the Relationship between E-government and Citizens’ Satisfaction

ABSTRACT By taking the Electronic Satisfaction Satisfaction (EGOVSAT) model, this study examined the mediating roles of service innovation and perceived corruption in user satisfaction with e-government services. A total of 190 responses was collected from the e-government service users of the state of Odisha in India. The state of Odisha has adopted teamwork, transparency, technology, and timely service delivery for transforming governance (5-T framework). The focus is, of course, to achieve good governance by providing better services through the help of technology. A study on the role of service innovations and perceived corruption in an e-government framework has relevance for further strengthening of the 5-T framework. This research outcome supported the mediating role of service innovations in the relationship between e-government and citizens’ satisfaction, while rejecting the mediating role of perceived corruption. This study emphasizes the utility dimension of e-government and service innovations in an attempt to enhance citizens’ satisfaction.

DMZ 메타버스 구축 사례 소개

Metaverse is a technology that allows users to experience a sense of presence and immersion in a space that is difficult to visit. Vicarious pleasure can bring up the user’s interest. Korea is one of the few divided countries in the world, and there is a special area called the Korean Demilitarized Zone (DMZ). Due to the high military tension in this area, public activities are strictly prohibited. The Ministry of Unification established the DMZ metaverse as a part of various policies for peace in the DMZ. For sustainable public service, it should be basically developed as a web based metaverse using the e-Government Framework. In this study, the DMZ Goseong metaverse using a web based metaverse platform is introduced. The DMZ metaverse functions and future research directions are discussed based on the metaverse feature 5C (Canon, Creator, Currency, Continuity, Connectivity).

Building Korean DMZ Metaverse Using a Web-Based Metaverse Platform

Metaverse is a compound word of “Meta” and “Universe”, meaning a world that transcends reality, a new virtual world. Due to the COVID-19 pandemic, non-face-to-face further accelerated the activation of the Metaverse. The Metaverse has the attractiveness of arousing user interest, high service scalability, and the potential to combine multiple revenue models. Therefore, many industries are adopting the Metaverse. The Republic of Korea has been on a ceasefire, since 1953, after the Korean War. After the war, the DMZ was decided in an area of 2 km from north to south (total of 4 km), centered on the Military Demarcation Line (MDL). The DMZ area is the largest nature conservation area in Asia and a military area where public access is strictly restricted. The Ministry of Unification is trying to reduce tensions and establish peace in the DMZ area by raising the interest of Korean people, as well as people around the world, through the DMZ Metaverse application. The Korean government has its own e-Government framework and cloud operating environments. In order to adopt the Metaverse to Korean government agencies and operate them sustainably, it is essential to support the e-Government framework and the cloud environments. In this paper, the design features, architecture, models, and functions of OnTwins, a Metaverse platform serviceable in the Korean government IT operating environment, are elaborated in detail. The DMZ Metaverse public service built on the platform will also be introduced. Finally, after comparing it with other Metaverse platforms, future research directions are discussed.

INFORMATION TECHNOLOGY DEVELOPMENT (WEBSITE) IN SUPPORTING GOVERNMENT COMMUNICATION IN DEPOK CITY, WEST JAVA PROVINCE

The focus of this research is the development of information technology in supporting government communication in the city of Depok, West Java Province, more specifically regarding the website of the Government of Depok City, West Java Province.
 There have been several researches on the websites of regional governments, including; 1. Evaluation of E-Government Implementation on Local Government Websites in Indonesia: Content and Management Perspective by Edwin Arief Sosiawan Fisip UPN Yogyakarta in 2008, 2. Quality Evaluation of Local Government Websites Using the Webqual Method (Case Study in Ogan Ilir District) by Candra Irawan UGM Faculty of Engineering Thesis in 2011, 3. Website Representation of Lampung Provincial Government as a Communication and Public Service Media in the Framework of E-Government By Arlyandi Satya Djauhari Fisip Unila in 2016, and 4. Website usability level on the Banten Province Public Relations Bureau website by M. Ervin Kurniawan Fisip Untirta Banten in 2016, which distinguishes this research when compared to the above research are: 1. This research focuses on the development of information technology in this case the website for public services at the City level, Depok City, 2. This research uses the Alvaro Rocha study (2014) published in the Emerlad Journal which is Scopus indexed, the Rocha (2014) study entitled "Framework for a global quality evaluation of a website".
 The method in this research is qualitative, in qualitative research with an inductive approach it is easier for researchers to take pictures and describe the facts in the field, then the findings in the field are dissected with various theories that have been prepared. The results of this research are; The Depok City Government has used the website to communicate and provide services to the public, but the website needs some improvements, among others; 1. The renewal of information on the website needs to be improved, 2. Community complaints need to be answered immediately, 3. Depok City Communication and Information Agency needs to be given more authority to gather information spread across several agency 4. Website maintenance needs to be considered because there are several pages that cannot be opened.
 
 Keywords: Public Service, Communication, Website, Information Technology.

Security Trend and Trust in India's E-Governance Framework

In an e-governance framework, the end user frequently falls victim to the digital divide and a lack of required knowledge regarding self-protection against cyber-attacks. The purpose of this research is to examine the threats to the e-governance framework, end users' trust in the security of e-governance applications, and end users' security behaviour on the Internet. Additionally, the research forecasts future trends in various types of security attacks in India. To forecast future trends in various types of security attacks in India, historical data from the CERT-in annual report is gathered (2006 to 2020). To forecast future trends, the AutoRegressive Integrated Moving Average (ARIMA) is applied to the collected data. Additionally, an anonymous survey of 1,000 end users was conducted to ascertain end users' trust in the security of e-governance applications and some end users' security behaviour on the Internet. The research concludes that five of the six attack categories identified by CERT-in will see a consistent increase in the next five years.