Financial conglomerates, formed by combining banks, insurers, and asset managers, were virtually unknown when ING was formed ten years ago. They have gained some attention in the intervening ten years with the combination of Travelers and Citicorp in 1998, consolidation within the financial services sector in the U.K. and Australia, and the recently announced deal between Allianz and Dresdner Bank. The premise for creating such conglomerates is to create value for all stakeholders, i.e. shareholders, employees, and, most important, their clients. Creating long-term relationships with customers and serving them with products that meet their needs through the channels of their choice that create shareholder value is ING's mission and indeed the likely mission of other financial conglomerates. This strategy, which we call "global wealth management and financial protecion", has served ING well for ten years, yet there remains much we can still do. Opportunities remain to realize the full potential from our ever-expanding customer base, employee base, and distribution platforms. Synergies continue to be identified and implemented with respect to back-office and frontoffice operations. And, we expect that the further pursuit of our strategy to operate as an integrated financial services company will continue to create shareholder value. There are currently only a limited number of companies within the financial services sector built upon the business model of integrating banking, insurance, and asset management operations. Consequently, financial conglomerates are all too often perceived as complex and thus more risky. Indeed many parties raise the essential question: "Are they worth more together than they would be as separate companies?" From a financial perspective, the answer is yes if the combination produces relatively higher earnings and/or a reduction in risk. From a strategic perspective, the answer is yes if the combination produces greater efficiency and better means of serving customers. This paper discusses the synergies that can be achieved by integrating the businesses of insurance, banking, and asset management into one integrated financial services company. These synergies relate to programs directed toward clients, employees, and distribution channels. They take advantage of the power of global brand awareness and worldwide purchasing programs. The latter is particularly true in the area of technology where synergies relate to hardware and software systems for the businesses and indeed to the management of the businesses. And, the outcome is that these synergies translate into significant advantages with respect to earnings and risk for the shareholders.
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