Among various farm procedures, an appropriate milking routine is crucial for reducing mastitis and enhancing milk safety and quality. However, inadequate compliance with milking routines remains a primary factor contributing to variability of milk quality among herds. Training farm workers is essential for ensuring compliance with milking routines, which directly impacts milk quality and udder health. In this study, we aimed to assess the impact of a training session on dairy farm workers' understanding of the milking routine, behavioral changes during milking, and subsequent effects on milk quality and udder health. Farm workers (n = 112) from 16 commercial dairy farms in Michigan and Ohio participated in the project. The training session was delivered using an active learning approach prioritizing group discussions, and focused on the pathogenesis, identification, and risk factors for mastitis, and the rationale and importance of each step in the milking routine. Pre- and post-training evaluations were conducted to measure changes in knowledge, parlor evaluations were performed to determine behavioral change, and data from clinical mastitis cases and bulk tank somatic cell count were used to estimate udder health and milk quality. Segmented and linear mixed regression analyses were used to assess the impact of the training intervention. Participants were mostly milking technicians (61.1%) with 70% of them having less than 1 year of experience and a median tenure in their jobs of 9 mo. Knowledge of the milking routine increased from 49.3% to 67.6% of correct answers after training. Based on parlor evaluations, the pre-milking disinfectant contact time increased by 9 s per cow. The percentage of milkings with inadequate preparation time decreased from 69% (before training) to 48% (after training). The proportion of insufficient teat coverage during post-milking disinfection decreased from 9.8% (77 out of 782) before training to 5.9% (34 out of 572) after training. There was a significant increase in clinical mastitis cases during the immediate week after the training. Additionally, the upward trend in bulk tank somatic cell count was halted. Our results suggest an improvement in overall mastitis identification and milk quality, underscoring the importance of targeted training programs for farm workers in improving milking routine compliance, enhancing milk quality, and promoting better udder health.
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