Knowledge Management Discipline Research Articles

Workers’ Knowledge Sharing and Its Relationship with Their Colleague’s Political Publicity in Social Media

Aim/Purpose: This paper intends to answer the question regarding the extent to which political postings with value differences/similarities will influence the level of implicit knowledge sharing (KS) among work colleagues in organizations. More specifically, the study assesses contributors’ responses to a workmate’s publicity about politics on social media platforms (SMP) and their eagerness to implement implicit KS to the co-worker. Background: Previously published articles have confirmed an association between publicity about politics and the reactions from workfellows in the organization. Moreover, prior work confirmed that workers’ social media postings about politics may create unfavorable responses, such as being disliked and distrusted by workfellows. This may obstruct the KS because interpersonal relations are among the KS’s essential components. Therefore, it is imperative to assess whether the workfellows’ relationship affected by political publicity would impede the KS in the office. Methodology: Data was gathered using the vignette technique and online survey. A total of 510 online and offline questionnaires were distributed to respondents in Indonesian Halal firms who have implemented knowledge-sharing practices and have been at work for no less than twelve months in the present role. Next, the 317 completed questionnaires were examined with partial least squares structural equation modeling (PLS-SEM). Contribution: Postings about politics on SMP can either facilitate or impede the level of KS in organizations, and this research topic is relatively scarce in the knowledge management discipline. While previously published articles have concentrated on public organizations, this research centers on private firms. Moreover, this work empirically examines private companies in Indonesia, which is also understudied in the existing literature. Findings: The outcomes confirm that perceived political value similarity (PPV) in a co-worker’s social-media publicity has a significant and indirect influence on contributors’ eagerness to perform implicit/tacit KS. Further, colleague likability and trustworthiness significantly influence the level of KS among respondents. As PPV significantly forms colleague likability, likability strongly and positively shapes trustworthiness. Recommendations for Practitioners: The study shows that political publicity significantly affects implicit knowledge sharing (KS). As a result, managers and leaders, particularly those in private firms, are strengthened to instruct their staff about the ramifications of publicity embedded in employees’ SMP postings, particularly about political topics, as it may result in either negative or positive perceptions amongst the staff towards the workmate who posts. Recommendation for Researchers: As this study focuses on examining KS behavior in a large context, i.e., Indonesia Halal firms that dominate the Indonesian economy, and the fact that much polarization research focuses on society at large and less on specific sectors of life, it is important and interesting for researchers to conduct similar studies in a specific workplace as political agreements and disagreements become so important and consequential in everyday lives. Impact on Society: This article makes the implication that a person’s personality can influence how they react to political posts on SMP. It is difficult for the exposers to know the personality of each viewer of publicity in daily life. Workers’ newfound knowledge can motivate them to use SMP responsibly and lessen the probability that they will disclose information that might make their co-workers feel or perceive anything unfavorably. Future Research: There is a need for further studies to examine if the results can be applied to different locations and organizations, as individuals’ behaviors may vary according to the cultures of society and firms. Furthermore, future research can take into account the individual characteristics of workers, such as hospitability, self-confidence, and psychological strength, which may be well-matched with future work models. Future research may potentially employ a qualitative technique to offer deeper insights into the same topic.

Investigating Healthcare 4.0 Transition Through a Knowledge Management Perspective

The impact of technological innovation on the healthcare sector is becoming increasingly significant, and the number of studies exploring this topic is rising rapidly. However, studies on the digital transition of healthcare services are still a challenge, both from a theoretical and managerial perspective. In this context, knowledge management discipline can guide the evolving environment to cover this research gap. Indeed, the digital transition is transforming how healthcare professionals access data, handle information, and manage knowledge by adopting 4.0 enabling technologies. Thus, drawing on the SECI model, this study aims to investigate the healthcare sector's technological innovation through a knowledge management perspective, and evaluate the impact of 4.0 technologies on knowledge creation processes (i.e., socialization, externalization, combination, internalization) in the healthcare domain. Finally, the article investigates the critical areas of the digital transition, and the future research directions that remain to be addressed.

The effect of internal knowledge transfer on the relationship between personality traits and employee service performance: a multilevel model

PurposeInternal knowledge transfer is crucial for firms to improve their employees’ abilities and improve their work performance. However, there is still a gap in the knowledge management field regarding whether internal knowledge transfer can leverage employee personality traits and service performance in service-oriented organizations. To address this gap, this study aims to validate a multilevel model of the mediating (i.e. internal knowledge transfer as a mediator) and moderating (i.e. task interdependence as a moderator) mechanisms underlying personality traits and employee service performance.Design/methodology/approachMultilevel structural equation modeling was applied for model validation using an original data set from 45 team leaders and 333 employees working in Chinese hotels.FindingsInternal knowledge transfer mediated the link between extraversion and employee service performance and the link between openness to experience and employee service performance. Task interdependence played a moderating role that strengthened both the impacts of extraversion and openness to experience on internal knowledge transfer.Originality/valueThrough the use of an original data set, this study advances the knowledge management discipline by investigating the mediating impact of internal knowledge transfer between personality traits and employee service performance and revealing the moderating impact of task interdependence that underlies the links between personality traits and internal knowledge transfer.

Analisis Knowledge Management dan Disiplin Kerja terhadap Kinerja Pegawai PT. Tri Tunggal Putra

In this era of competition, knowledge is an important factor for a company, therefore knowledge management and work discipline are needed which are considered to be able to make a good participation as human resources, especially in the world of work. The purpose of this study is to determine the impact of knowledge management and work discipline on employee performance at PT. Tri Tunggal Putra. This study is a quantitative study that uses a questionnaire as a data collection method. The population included in this study is the security staff at PT. Tri Tunggal Putra with a total of 724 security. Samples in PT. Tri Tunggal Putra as many as 66 security using random sampling technique. The data used are primary and secondary data. The analysis technique used is Partial Least Square (PLS). The results in this study indicate that 1) knowledge management is able to contribute to employee performance at PT. Tri Tunggal Putra, 2) work discipline able to contribute to employee performance at PT. Tri Tunggal Putra.

Collaborative Decisions in Knowledge Management for Intelligent Cyber-Enterprises

The faster and faster IT integration of various categories of activities - from production to administration, passing through medicine, transport, education, government, etc. - led to important changes in terms of obtaining, storing and using data. On the other hand, the increasingly rapid accumulation of societal challenges has exerted immense pressure on the relatively nascent discipline of knowledge management, which is expected to help address increasingly complex issues, primarily related to decision-making aspects that necessitate the selection and transformation of data into information and knowledge.This article focuses on establishing a framework for developing a collaborative, dynamic, heterogeneous decision-making system that includes both human and cybernetic agents as well as digital twins. Such a system creates and sustains a knowledge management flow that is essential for making informed decisions, achieved by selectively collecting and appropriately transforming data into information.

External business knowledge transmission: a conceptual framework

PurposeThis study aims to develop an original conceptual framework to guide research into knowledge transmission between professional external knowledge providers and their business clientele. As such, the framework aims to bridge a gap between theory and practice by explicating the processes which affect knowledge transmission and the conversion of knowledge for business application (i.e. knowledge transference).Design/methodology/approachKey concepts from disciplines of knowledge management, information management, communications, services marketing and business advice are reviewed and integrated into the development of this framework. Underpinned by a critical realist philosophical lens, it provides a robust research guide for examining business advisor knowledge actions in a changing open environment.FindingsThis study identifies that the process of knowledge transmission from a source external to a business is more complex than internal knowledge sharing. It addresses this complexity through a knowledge transmission framework, in a research design that is applicable to any methodological paradigm. Real-world application is identified in its applicability for evaluating mechanisms to facilitate knowledge transmission practices of external advisors to small business in regionally isolated communities.Research limitations/implicationsThe critical realist research methodology allows for causality in knowledge transmission to emerge; however, no assertion is made that the conceptual framework developed needs any particular philosophical paradigm for its application. Instead, what is asserted is that the research framework developed in this paper is specifically suited to the characteristics of external knowledge providers, their tacit knowledge and the businesses they service.Originality/valueThis study reconceptualises various theoretical perspectives and develops a sequential process for addressing a research lacuna by specifically examining the processes (or connections) between external business advisor’s knowledge and their advisory actions. With these processes clearly established, the role of external knowledge providers, as knowledge transmitters, deepens the understanding of knowledge transference that up until now has focused typically on internal organisation aspects.

“A system that will do magic”: organizational perspective on the technological layer in knowledge management

PurposeThis study aims to give expression, for the first time, to the contemporary perceptions of knowledge management (KM) professionals regarding the technological layer in KM. From an organizational-holistic view, the authors strive to provide a deeper understanding of the position and role of technology in KM in knowledge-intensive organizations.Design/methodology/approachAs part of the adoption of the qualitative-constructivist paradigm, the research started with in-depth interviews and continued with focus groups. The data were collected from 21 KM experts and analyzed according to the thematic analysis method, based on the grounded theory.FindingsAlthough many hopes depend on technological tools, the authors learn why KM cannot be considered a purely information technology (IT)-based process. The study raises significant concern regarding the leadership of KM efforts by IT units, due to the possible lack of focus on strategic aspects supported by that support closing knowledge gaps. KM experts support technological changes and anticipate the introduction of automated mechanisms for knowledge flow processes.Originality/valueUnderstanding the technological component of KM provides a window of opportunity for the meanings ascribed by the professionals to the whole KM discipline. The results improve the understanding that the KM community should be required to be more aware of the business-organizational aspects for which the practice of KM in the organization is required, as well as the centrality of human resources in knowledge creation and sharing. Moreover, the paper provides a unique glimpse into the future of organizational KM.

At the mercy of our emotions? A multi‐dimensional analysis of emotions in knowledge management research

AbstractEmotions are deeply rooted in the human mind and vital to many knowledge processes, such as knowledge creation and knowledge sharing. Nonetheless, the knowledge management (KM) discipline largely approaches KM from a rational rather than an emotional standpoint. Therefore, starting with a broad view on emotions in general as well as several discrete emotions, our paper presents a structured review of existing evidence on emotions and their role in KM research. We use a structured literature review approach to examine research on emotions as a general concept as well as several discrete emotions in KM research. We recognize and incorporate an integrative emotions‐in‐KM framework, dividing KM into enablers, processes, and intermediary outcomes as well as organizational performance, and connected emotions with each of these parts. After identifying 72 relevant research publications, we analyze and assign these publications to our initially developed integrative review framework. We present several research opportunities to inspire and encourage further research on emotions in KM. Our analysis reveals a strong focus on empirical approaches; we suggest future research employs further qualitative research to incorporate profound theories and models for further exploring emotions in KM. Furthermore, emotions as the intermediary outcome or during knowledge creation and knowledge use could be investigated in further research endeavors. By showing in which KM contexts and processes emotions are displayed, organizations can draw conclusions to trigger positive emotions for better KM as well as reducing barriers caused by emotions.

Industry 4.0 transition: a systematic literature review combining the absorptive capacity theory and the data–information–knowledge hierarchy

PurposeThe effect of the transition toward digital technologies on today’s businesses (i.e. Industry 4.0 transition) is becoming increasingly relevant, and the number of studies that have examined this phenomenon has grown rapidly. However, systematizing the existing findings is still a challenge, from both a theoretical and a managerial point of view. In such a setting, the knowledge management (KM) discipline can provide guidance to address such a gap. Indeed, the implementation of fundamental digital technologies is reshaping how firms manage knowledge. Thus, this study aims to critically review the existing literature on Industry 4.0 from a KM perspective.Design/methodology/approachFirst, the authors defined a structuring framework to highlight the role of Industry 4.0 transition along with absorptive capacity (ACAP) processes (acquisition, assimilation, transformation and exploitation), while specifying what is being managed, that is data, information and/or (actual) knowledge, according to the data-information-knowledge (DIK) hierarchy. The authors then followed the systematic literature review methodology, which involves the use of explicit criteria to select publications to review and outline the stages a process has to follow to provide a transparent and replicable review and to analyze the existing literature according to the theoretical framework. This procedure yielded a final list of 150 papers.FindingsBy providing a clear picture of what scholars have studied so far on Industry 4.0 transition, in terms of KM, this literature review highlights that among all the studied digital technologies, the big data analytics technology is the one that has been explored the most in each phase of the ACAP process. A constructive body of research has also emerged in recent years around the role played by the internet of things, especially to explain the acquisition of data. On the other hand, some digital technologies, such as cyber security and smart manufacturing, have largely remained unaddressed. An explanation of the role of these technologies has been provided, from a KM perspective, together with the business implications.Originality/valueThis study is one of the first attempts to revise the literature on Industry 4.0 transition from a KM perspective, and it proposes a novel framework to read existing studies and on which to base new ones. Furthermore, the synthesis makes two main contributions. First, it provides a clear picture of the different digital technologies that support the four ACAP phases in relation to the DIK hierarchy. Accordingly, these results can emphasize what the literature has looked at so far, as well as which digital technologies have gained the most attention and their impacts in terms of KM. Second, the synthesis provides prescriptive considerations on the development of future research avenues, according to the proposed research framework.

A holistic model of the role, development, and future of knowledge management: Proposal for exploratory research

AbstractThis paper presents our proposal for an exploratory research study. The objective of the research is to develop a conceptual framework of the interpretations, meanings, perceptions, and beliefs related to the role, development, and future of the knowledge management (KM) discipline. We propose to develop a holistic model that will depict professionals' perceptions of this issue: the combined perceptions of both KM consultants and knowledge managers. The proposed qualitative research will be based on three research tools: Semi‐structured in‐depth interviews, focus groups, and content analysis. The data will be analyzed using a thematic analysis method based on the grounded theory approach. We collected preliminary empirical evidence from international KM experts during 2020. The findings revealed a remarkable variety of issues that exist at the core of the KM discipline. These issues include the role and purpose of KM in knowledge‐intensive organizations, the implications of the existence or absence of KM, and views about future avenues for its development. Our intention is to explore these issues further by expanding the research to other KM professionals. Through this, we hope to assist in the positioning of the discipline in the age of knowledge. This research may contribute significantly to both the theoretical and practical aspects of KM. Its uniqueness is reflected in the voices of KM professionals. We foresee that our research will enable a better understanding of the evolution of KM as a discipline, its contemporary role, and its future possibilities.

‘Good to know’: An Exploration of the role and Influence of Professional Ethics in ICT Bodies of Knowledge (BoKs)

As our dependency on ever-more complex, opaque, and ubiquitous information and communication technologies (ICTs) increases, ethical concerns about the development of those technologies are also rising. One approach to mitigate these concerns is to improve the maturity of the ICT profession through codification of its knowledge base and professional ethics. In this paper, some key theoretical approaches to ethics with a long-established tradition within Philosophy are explored and how these approaches may manifest in the codification of knowledge within ICT Bodies of Knowledge (BoKs) is discussed. BoKs provide a common vocabulary and knowledge inventory to aid communication and encourage shared values and practices, particularly in emerging professional areas such as the ICT profession. Thus, identifying and understanding how ethics are codified in ICT BoKs is important for maturing ICT professional practice in general, and more specifically, for the resolution of ethical concerns. This paper 1) explores considerations and approaches to how ethics are incorporated within ICT BoKs, and 2) conducts content analysis on how ethics are codified within the content structure of ICT Boks. It is found that theoretical ethical approaches are rarely explicated cited in BoKS though, in the more mature BoKs, the discussion of ethics does include consideration of most of the major philosophical approaches. The implications of how knowledge about ethics is described and integrated into the wider knowledge infrastructure of the ICT profession including curriculum guidelines and accreditation processes is discussed. In a wider contribution to the Knowledge Management discipline, potential lessons to increase maturity for other emerging professions through the development of BoKs are also outlined.

KNOWLEDGE MANAGEMENT IN ARTIFICIAL INTELLIGENCE BASED AUTOMATED E-MATERIAL FORMATTING TOOL

Knowledge is a critical resource for scientific, academical and technological development. In a time of fast development and growth of a massive amount of information and big data, knowledge management (KM) has a crucial role in creating knowledge from data and information. Knowledge management discipline increases its popularity among other fast-developing disciplines as Artificial Intelligence (AI). It is important to understand how fields of science and technological research and development and knowledge management integrate into each other, cooperate, and support each other. Likewise, understanding theoretical bases in the practical use of knowledge management are crucial for learning and development use. The theoretical part of the publication shortly represents knowledge management theoretical basis. It is followed by a description of the case - artificial intelligence based automated e-material formatting tool development and research accompanying the development of the tool. The result part of the publication systematically represents knowledge management aspects in the case study. There are included knowledge management aspects as components of knowledge management definition, types, theories, approaches and methods in the case study. Thereby, the publication shows the cooperation of disciplines through the scope of the case study and could be used as a sample in the study process to understand and show knowledge management and knowledge management aspects in the research and development process.

Rethinking infrastructure supply chain management – a manifesto for change

ABSTRACT Infrastructure projects exemplify engineer-to-order supply chains, where there is a high degree of complexity and uncertainty associated with developing a ‘unique’ product. While there is much advocacy of translating operational excellence techniques from high volume manufacturing sectors, we argue that such an approach is based on a mis-presumption of order and structure at all systems levels. We suggest an alternative ‘travel of an idea’ from the knowledge management discipline, a phenomenological framework describing contexts in terms of ordered and un-ordered, which directs us towards the need for diverse management approaches if we are to minimise the risk of project underperformance and failure. We contemplate the value of the framework and reflect on the contribution it can make to the construction industry specifically and to engineer-to-order production systems more generally; we provide a basis to bring a healthy challenge when ‘travelling ideas’ and expose how unthinking choices can be expected to fail.

A structured literature review of scientometric research of the knowledge management discipline: a 2021 update

PurposeThe purpose of this study is to conduct a structured literature review of scientometric research of the knowledge management (KM) discipline for the 2012–2019 time period.Design/methodology/approachA total of 175 scientometric studies of the KM discipline were identified and analyzed.FindingsScientometric KM research has entered the maturity stage: its volume has been growing, reaching six publications per month in 2019. Scientometric KM research has become highly specialized, which explains many inconsistent findings, and the interests of scientometric KM researchers and their preferred inquiry methods have changed over time. There is a dangerous trend toward a monopoly of the scholarly publishing market which affects researchers’ behavior. To create a list of keywords for database searches, scientometric KM scholars should rely on the formal KM keyword classification schemes, and KM-centric peer-reviewed journals should continue welcoming manuscripts on scientometric topics.Practical implicationsStakeholders should realize that the KM discipline may successfully exist as a cluster of divergent schools of thought under an overarching KM umbrella and that the notion of intradisciplinary cohesion and consistency should be abandoned. Journal of Knowledge Management is unanimously recognized as a leading KM journal, but KM researchers should not limit their focus to the body of knowledge documented in the KM-centric publication forums. The top six most productive countries are the USA, the UK, Taiwan, Canada, Australia and China. There is a need for knowledge brokers that may deliver the KM academic body of knowledge to practitioners.Originality/valueThis is the most comprehensive, up-to-date analysis of the KM discipline.

“Knowledge management is not dead. It has changed its appearance. And it will continue to change”

This study aims to examine the place and future of the Knowledge Management (KM) discipline, in view of the claims of its decline. In doing so, we explored the meanings attributed by international KM experts regarding statements made about the death of the discipline, or at the very least, its illness. A case method was chosen. The study was conducted through fifteen semi‐structured in‐depth interviews, as part of the qualitative research paradigm. The findings provide evidence not only of the vitality of the field, but also of its significant growth and impressive evolutionary development since it was founded. The Findings section presents a snapshot of KM experts' perception of the source of the pessimistic statements about the discipline and offer significant insights into the question of where this field is going. We find that the future of KM lies in developing automated mechanisms for knowledge flow that rely on machine learning tools, artificial intelligence, and advanced cognitive capabilities. Furthermore, we ponder the possibility of a rebranding of KM, given the experts' feeling that narrow, partial, or misconceived conceptions about it are prevalent. The importance of this pioneering research is reflected in the adoption of a critical‐skeptical approach, which is almost completely absent from the KM literature. The uniqueness of this research is also reflected in the voices of KM professionals. In addition to the theoretical contribution, this study has implications on the practical level regarding the necessity of the KM profession and the necessity for further empirical research in the field.

A descriptive framework for the field of knowledge management

Despite the extensive evolution of knowledge management (KM), the field lacks an integrated description. This situation leads to difficulties in research, teaching, and learning. To bridge this gap, this study surveys 2842 articles from top-ranked KM journals to provide a descriptive framework that guides future research in the field of knowledge management. This study also seeks to provide a comprehensive depiction of current research in the field and categorizes these research activities into higher-level categories using grounded theory approach and topic modeling technique. The results show that KM studies are classified into four core research categories: technological, business, people, and domains/applications dimensions. An additional concern addressed in this study is the major research methodologies used in this field. The results raise awareness of the development of KM discipline and hold implications for research methodologies and research trends in the selected KM journals. The results obtained from this study also provide practitioners with a useful quality reference source. The framework and the components included provide researchers, practitioners, and educators with an ontology of KM topics, where they can cover deficiencies in research and provide an agenda for future research.

Knowledge Management Assessment Using PDCA based in Global and Local Standards: in the Case of Technics and Informatics Studies

This research aims to contribute to the discipline of knowledge management (KM) in Higher Education (HE), and is conducted using the case of the study programme (SP) for Integrated Academic Studies (IAS) of Technics and Informatics (TI). A deduction-induction methodology is applied, using a Plan-Do-Check-Act (PDCA) approach to design a suitable KM concept for making improvements to the SP IAS TI on the standardisation platform. Based on the application of the International Classification of Standards (ICS), the research analyses the correlations and competences acquired during the courses within the accredited TI study programme of two-course studies. On the basis of the results of a comparative analysis of the developmental learning process and educational goals, it is shown that knowledge management in correlation with standardisation leads to the improvement of study programmes in the upcoming accreditation cycle on the standardisation platform. Frequent innovations within standardised thematic fields (daily, weekly, monthly, etc.) indicate the need for appropriate changes to the SP. The contribution to KM is through an original analysis of annual samples of more than 90,000 standardised sources in correlation with the TI study programme. Expert System (ES) modelling and the original results enable an analogous contribution to the future KM of other SPs.

The Role of Multidimensional Intellectual Capital and Organizational Learning Practices in Innovation Performance

The purpose of this paper is to explore how managers transform human, renewal, and entrepreneurial capital through specific organizational learning practices into superior innovation performance. We draw implications for managing organizational learning and guiding companies on how to create innovation‐based competitive advantages grounded in the human aspects of intellectual capital. The study is based on a survey of companies located in the transitional economy of Serbia. We found that human, renewal, and entrepreneurial capital all positively affect organizational learning practices. Furthermore, organizational learning practices contribute to innovation performance on their own and in combination with the tested human‐based intellectual capital dimensions. The integration of fuzzy set qualitative comparative analysis (fsQCA) confirms a pattern of equifinality, as there are multiple combinations of static and dynamic conditions leading to superior innovation performance. This paper is among the first attempts to merge the disciplines of intellectual capital (IC) and knowledge management (KM) and combine symmetrical and asymmetrical techniques to determine which configurations may yield organizational benefits in terms of innovation performance outcomes.

Qualifications Frameworks in the Transition to Knowledge Community

In the transition to the knowledge community, the disciplines of knowledge management have necessitated the revision of education and employment issues. As a result, more than 140 countries around world have had to set their national priority to review their own education and employment policies considering the individual developments, community expectations and international practices associated with the “lifelong learning”. The overall goal of Turkish Qualifications Framework (TQF) is to provide an integrated structure which describes and classifies all qualifications available in Turkey, allowing for links such as transfer or progression among qualifications to be determined. Thus, transparency will be improved in education and training systems, which will enable national and international comparability, recognition and validation. TQF will ensure to link all qualifications achieved either at classroom of a school, university, training center, or in a laboratory, workshop and workplace of a research center or company through formal, non-formal or informal learning. TQF structure comprises of levels described by level descriptors and supported by qualification types. Qualification types are described through qualification type specifications.

Sharing is caring: Using knowledge management to enhance subject librarian-student contact

This article takes the discipline of knowledge management in organizations and applies it to the academic library setting. Knowledge management studies inefficiencies in information sharing within organizations and proposes solutions. In the academic library, the one-shot library instruction session is largely inadequate in teaching students how to use library databases, particularly for advanced assignments. Follow-up contact such as workshops or individual instruction sessions requires time and initiative from students, and this contact very often does not occur. This denies students the opportunity to experience much of the crucial subject knowledge of the librarian. This kind of unshared subject librarian knowledge corresponds to a key concept of knowledge management called tacit knowledge. Tacit knowledge refers to both knowledge that is unshared in an organization as well as knowledge that is difficult to document and transmit. Social media platforms and course software such as LibGuides may offer a solution to enhancing librarian-student teaching, but only if the resource contains a significant amount of previously tacit knowledge (tutorials, links to explanatory reference material, course-specific search strategies, and more). A key goal for librarians should be sharing and making easily accessible previously undocumented subject-specific knowledge. This article evaluates different ways of sharing knowledge using LibGuides and social media, and how well these forms respond to the information-seeking behavior of students.