Tertiary education over the past ten years has seen a significant increase in learner diversity and the variability. Learners today are not a homogeneous group, instead they bring a variety of rich cultures, abilities, multiple and intersectional identities, varied lived experiences, and educational backgrounds. What was once known as the non-traditional or under-represented learner, today it is more common experience with the increase in international learners, refugees, asylum seekers, neurodiverse learners, carers, vulnerable learners, widening participation and access learners. We know this variability exists with the increase in learners registered with the disability or wellbeing services, a targeted approach to recruiting international learners and the widening access and participation efforts. While variability and diversity should be celebrated it does require adequate resources and funding, inclusive support structures and systems to be put in place, as well providing staff professional development. With this change there is an opportunity through enhancement that involves ‘doing new things or doing established things in different ways’ (QAA Scotland 2022, p.6). Inclusive education, “understood as equal access and opportunities, has become a guiding principle of higher education agendas” (Timus et al. 2024, 473). Across institutions there is a plethora of inclusion allies, advocates, initiatives, strategies, polices and professional development supports, so why are so many learners leaving courses, not engaging, not attending and certainly not seeing the value of education. Is it the pendulum shift toward marketisation, commercialisation and privatisation that learners are not seeing institutions as spaces and places of equity and justice but factories where money needs to cross hands? Where on this spectrum is the balance for enhancement and could universal design and universal design for learning be at least the starting point?
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