Dimensions Of Satisfaction Research Articles

Unveiling driving disparities between satisfaction and equity of ecosystem services in urbanized areas

Rapid urbanization intensifies the challenges of achieving satisfaction and equity in ecosystem services (ESs). Beginning with a theoretical overview, we identify five pivotal challenges in managing urban ESs, forming the basis for our integrative analysis. Employing a multi-level analytical perspective, our research quantifies ESs satisfaction through supply–demand ratios and evaluates ESs equity via supply–demand Gini coefficient. Simultaneously explored the driving force relationship between these two dimensions. This study uses Guangdong Province, a typical urbanized area in China, as a case study to assess the supply and demand relationships of four regulating ESs: water retention, soil retention, carbon storage, and water purification. Our results highlight the disparity in ES management effectiveness across different scales while the overall assessments might suggest adequate or equitable ESs, localized assessments within cities and regions often uncover specific ESs issues. A pivotal aspect is that single-factor critical to ESs satisfaction or equity dimension may have limited or opposing importance in another, but interactive effects of multiple factors can effectively mitigate these divergent impacts through non-linear synergies. These insights not only reveal the multiplex impacts of natural–social–economic drivers on urban expansion but also guide the targeted development in different management scale, multi-dimensional management strategies to address these disparities. This approach enriches the discourse on sustainable urban development and provides a robust framework for addressing the nuanced challenges of urban ESs management.

Caregiver-reported satisfaction with pediatric movement disorder surgery.

Patient- and surrogate-reported outcomes are increasingly recognized as important and historically limited dimensions of satisfaction with medical care. Evaluating caregiver satisfaction for cerebral palsy (CP) patients with pediatric movement disorders (PMDs) remains undefined, limited by a lack of appropriate tools and the heterogeneity of the patient population. The authors identified caregiver satisfaction with the neurosurgical management of PMDs as a key quality metric and report their results across an institutional experience. A retrospective single-institution survey study was performed on caregivers of consecutive children who underwent PMD surgery from March 2022 to December 2023. The authors designed a brief 4-question satisfaction survey with dichotomous yes/no answers. The telephone survey solicited answers from primary caregivers, and contact attempts were made 3 times before labeling a nonresponder. Non-English speakers were included. The survey answers were correlated with demographic characteristics, clinical data, and complications. Descriptive statistics were performed using Excel. Seventy patients were identified in the study period with 50 associated caregivers voluntarily responding to the questionnaire (50/70 [71.4%]). Forty-six male and 24 female patients with a mean (range) age of 13.1 (2-34) years and a follow-up range of 3-20 months were included. All 50 caregivers reported satisfaction with the surgical care their child received: 100% confirmed they would refer others to the program and 94% confirmed that they would have the surgery again in retrospect. Ten caregivers (10/50 [20%]) recalled complications, but only 5 (5/50 [10%]) surgical complications resulted in hospital readmission. Caregivers were overwhelmingly satisfied with the neurosurgical care for PMDs and would recommend the functional pediatric neurosurgery program to others. A large percentage would again submit to the surgery. There is a perception disparity between caregiver- and hospital-identified complications; it may be beneficial to emphasize expected adverse effects with caregivers prior to surgery. Caregiver satisfaction remains an important quality dimension and future research may benefit from more objective metrics.

Evaluation of focused antenatal care services quality at University of Gondar Comprehensive Specialized Hospital, Central Gondar zone, Northwest Ethiopia.

Antenatal care is the care that women receive during their pregnancy to ensure the health of the mother and her baby. The provision of information on birth preparedness in Ethiopia is still low, which implies identification of pre-existing health conditions that may affect the outcome of pregnancies was not provided. Even if the Focused Antenatal Care service was provided in our setup, maternal death was still high. In addition, as far as our search, the quality of antenatal care service in this facility has not yet been evaluated. As a result, the purpose of this study was to assess the quality of focused antenatal care services at the University of Gondar Comprehensive Specialized Hospital, Northwest Ethiopia. A mixed method case study evaluation design was employed at the University of Gondar Comprehensive Specialized Hospital from February 29 to March 29, 2020. Quantitative data was collected through exit interviews of 411 mothers who attended antenatal care follow-up and review of 422 clients' cards 2 months prior to the study period. Similarly, 35 items of resources inventory, 10 direct observations, and 12 key informant interviews were conducted. The data were entered into Epi-Data version 4.6 and exported to SPSS version 25 and it was analysed with the Evaluation judgment matrix analysis method. Qualitative data were transcribed, translated and analysed by using thematic analysis. The evaluation focused on availability, compliance, and satisfaction dimensions with 25 indicators to judge the quality of antenatal care services. The overall quality of focused antenatal care services was judged as good, based on pre-set judgment criteria (76.7%), to which availability of resources, healthcare provider's compliance with the national guideline, and maternal satisfaction contributed, 73.3, 77.75, and 78.8%, respectively. Auditory and visual privacy were practiced which enhances patient confidentiality and personal dignity. The waiting area was perceived to be satisfactory by the majority (89%) of ANC clients, but there is no separate waiting area for ANC clients. Ten (10) client/provider interactions were observed, demonstrating that all clients were counseled about pregnancy danger signs. The overall focused antenatal care services quality was relatively good, although the availability of resources was fair. Some essential drugs and medical equipment were out of stock. Therefore, the hospital had better fulfill crucial medicines and equipment for better service quality.

Exploring the role of cultural values, trust and empathy on satisfaction: Research on hotel customers

Hotels that serve customers having different cultural values should improve their service capabilities to achieve customer satisfaction. This study researches how empathy, trust and cultural values affect hotel customer satisfaction and looks at the combinations of these components that lead to high customer satisfaction. The current literature on Hofstede’s five-dimensional cultural values, cognitive and affective dimensions of empathy, trust and customer satisfaction were used to develop the research model and present recommendations. To ensure cultural diversity, a face-to-face survey was administered to 553 tourists from six countries. The data obtained were evaluated using partial least squares structural equation modelling and fuzzy set qualitative comparative analysis (fsQCA). According to the results, the effects of hotel customers’ empathy levels on their satisfaction occur through their trust in the business. The fsQCA revealed combinations of cultural values, empathy and trust that would generate high levels of satisfaction. The present study contributes to the relevant literature by addressing the relatively under-emphasized components that ensure that hotel customers are highly satisfied.

Are you really satisfied in life? Developing a scale on life satisfaction

Purpose This study attempted to measure life satisfaction and developed a scale to measure its dimensions with the required psychometric properties (validity and reliability). In today’s scenario, organizations are focusing on life satisfaction by helping employees to maintain their work-life balance. Therefore, this paper aims to develop a robust scale of life satisfaction. Design/methodology/approach The methodology consists of three broad stages: item generation, scale development, and validity. Using the sample of 198 working executives, this study used the exploratory factor analysis (EFA) and concluded the four dimensions of life satisfaction: work satisfaction, family satisfaction, societal satisfaction and self-satisfaction. Findings The results provide academicians and practitioners with new insight and dimensions of life satisfaction. The result of this study shows that life satisfaction has societal satisfaction, family satisfaction, job satisfaction and self-satisfaction dimensions. Practical implications This study will provide practitioners with new dimensions to measure life satisfaction. They can help employees achieve life satisfaction across four different factors. This will enable more employee satisfaction, an increase in retention rate and an increase in employee performance. Furthermore, this study provides implications from a policy perspective to design the business policy by considering life satisfaction as an important part of formulating and implementing human resource policies. Originality/value This study is unique in terms of exploring the dimensions of life satisfaction in a structured manner and establishing the psychometric properties as construct, content, and criterion validity along with reliability. This scale can be further used in future research to measure the life satisfaction construct.

From recorded to AI‐generated instructional videos: A comparison of learning performance and experience

AbstractGenerative AI (GAI) and AI‐generated content (AIGC) have been increasingly involved in our work and daily life, providing a new learning experience for students. This study examines whether AI‐generated instructional videos (AIIV) can facilitate learning as effectively as traditional recorded videos (RV). We propose an instructional video generation pipeline that includes customized GPT (Generative Pre‐trained Transformer), text‐to‐speech and lip synthesis techniques to generate videos from slides and a clip or a photo of a human instructor. Seventy‐six students were randomly assigned to learn English words using either AIIV or RV, with performance assessed by retention, transfer and subjective measures from cognitive, emotional, motivational and social perspectives. The findings indicate that the AIIV group performed as well as the RV group in facilitating learning, with AIIV showing higher retention but no significant differences in transfer. RV was found to offer a stronger sense of social presence. Although other subjective measures were similar between the two groups, AIIV was perceived as slightly less favourable. However, the AIIV was still found to be moderately to highly attractive, addressing concerns related to the uncanny valley effect. This research demonstrates that AIGC can be an effective tool for learning, offering valuable implications for the use of GAI in educational settings. Practitioner notesWhat is already known about this topic Instructional videos, especially those featuring a teacher's presence, have been widely used in second language learning to facilitate learning. Producing instructional videos is costly and burdensome. Generative AI has great potential for generating educational content. What this paper adds An AI‐generated instructional video (including generated lecture text, voice and appearance) demonstrated greater improvement in students' retention performance in English word learning than a traditional recorded video. Students perceived no significant differences between the AI‐generated instructional video and recorded video in satisfaction, motivation, trust, cognitive load, emotions and parasocial interaction dimensions, although the AI‐generated instructional video group reported slightly lower values. Despite AI‐generated instructional video eliciting a significantly lower value of social presence than recorded video, it led to a reduction in cognitive load and better performance. Implications for practice and/or policy We recommend using the AI‐generated instructional video in both physical and online classes for its positive effects on both learning achievement and learning experience. The findings indicate the equivalence principle in AI‐generated content, highlighting that the appearance, voice and lecture text generated by current AI technology have reached a certain level of quality.

Exploring the Impact of Airport Services on Passenger Satisfaction in Tanzania: A Case Study of Julius Nyerere International Airport

Satisfying passengers at the airport has been the cornerstone for airlines and airports in air transport service. This study aimed to understand the effects of airline-related quality service dimensions on overall passenger satisfaction at airports. The study intended to analyse the effect of pre-flight, in-flight, and post-flight services on passenger satisfaction at the airport. Passengers begin to interact with air transport services when booking a ticket, and airline-related service dimensions are considered part of the broader concept of airport services, which should be integrated as they overlap in satisfying passengers at the airport. Previous research focused extensively on airport-related factors but overlooked the specific impacts of airline services on overall passenger satisfaction. The study was guided by Total airport experience framework considering holistic view of passenger satisfaction. The study used a descriptive research design which targeted all international passengers travelled through Julius Nyerere International Airport at the time of conducting this study. In this regard, the study included departing and arriving passengers from Terminal III at the final lounge and baggage claim area. The Webb et al (1996) guidelines were used to determine the sample size which suggests that for population above 2,000, a sample of 1% is appropriate; The population consisted of 18,000 passengers arriving and departing at Julius Nyerere international Airport during the time of conducting survey; thus 180 passenger were selected randomly ensuring that every passenger had an equal chance of being selected. Collection of data invloved questionnaires with close-ended and open-ended questions. Descriptive analysis of collected data was conducted to summarize the main variables through utilizing the Statistical Package for Social Science (SPSS) for data analysis to obtain percentages and frequencies. The findings indicated that several dimensions of airline-related service influence passenger satisfaction: pre-flight, in-flight, and post-flight dimensions. The findings revealed that these three dimensions positively affect passenger satisfaction. For instance, in pre-flight services, respondents reported satisfaction, highlighting the crucial role of effective management of pre-flight services in determining positive initial travel experiences. High satisfaction rates were also observed for in-flight services, emphasizing the importance of onboard amenities and crew responsiveness. However, post-flight services showed areas for improvement to enhance the overall passenger experience. Additionally, the results highlighted the strategic necessity for airlines and airports to prioritize service excellence across all touchpoints of the passenger journey. Enhancing service quality and responsiveness, particularly in mishap resolution and service delivery which are crucial for maintaining a competitive advantage and fostering customer loyalty. The study concluded that passenger satisfaction is highly influenced by three primary dimensions of airline related service: pre-flight, in-flight, and post-flight dimensions. The study recommends the Airline and airport operators to focus on improving service quality delivery across all touch points of passengers journey by implementing an integrated approach such as coordinated decision making.

Understanding User Experience with Smart Home Products

ABSTRACT There has been a surge in the popularity of smart home products. Existing literature primarily focuses on the initial adoption of these products, with less attention given to the post-adoption stage. This has created a research gap in understanding user experience (UX) and the key dimensions of user satisfaction and dissatisfaction. This study aims to address this gap by examining both positive and negative user experiences with smart home products. Using robotic vacuum cleaners as a case study, we analyze key UX dimensions derived from their positive and negative reviews on Amazon.com that influence user satisfaction and dissatisfaction, respectively. Dimensions contributing to satisfaction include “functionality,” “smartness,” and “enhanced capacity (mopping feature).” In contrast, “insufficient smartness,” “poor customer service,” and “connectivity problems” are critical dimensions for user dissatisfaction. Notably, “smartness” serves as a double-edged sword, potentially leading to high satisfaction but also significant dissatisfaction if poorly implemented. Our analysis also includes a comparative examination of robotic vacuums with traditional vacuums, highlighting the different UX dimensions associated with each product type. Using fuzzy-set qualitative comparative analysis (fsQCA), we further examine the configurations of these UX dimensions that contribute to satisfaction and dissatisfaction. To generalize our findings, we applied our framework to smart thermostats and proposed a UX model for smart home products. Our findings not only fill the research gap in smart home literature but also offer valuable insights for practitioners in designing smart home products and developing marketing strategies. Our research method can be applied to understand user experience with various types of smart home products and other innovative technologies.

Optimizing Human Resource Development: Analyzing Differences in Job Satisfaction based on job diversity, Employee Status and generation at the Artificial Insemination Center

The Singosari Artificial Insemination Center (AIC) is a Technical Implementation Unit under the Ministry of Agriculture that has implemented the Public Service Agency Financial Management Pattern with the task and function of providing public services to all stakeholders. This study aims to analyze the level of employee job satisfaction and to determine the differences in employee job satisfaction based on job diversity, employee status and generation. This research is a mixed methods research conducted at AIC Singosari Malang Regency, East Java. using an instrument in form of a questionnaire distributed to 142 respondents using census sampling technique. This study uses descriptive analysis in the form of factor analysis and inferential analysis in the form of Mann Whitney Test and Kruskal Wallis Test. With the findings of seven dimensions of job satisfaction, namely the job itself, leadership, coworkers, promotions, work facilities and work environment in the high category and have the same job satisfaction category, which is quite satisfied on average. One indicator with a low score is the allowance indicator and there is a significant difference in job satisfaction based on Position and generation but there is an insignificant difference in job satisfaction between civil servants and non-civil servants. It is expected that AIC Singosari will always socialize and maintain transparency regarding the compensation structure for non-civil servants, including how wages and incentives are determined and distributed. Recognize differences in job security and benefits between civil servants and non-civil servants. As well as considering the desires and expectations between generations.

The Strategic Impact of Service Quality and Environmental Sustainability on Financial Performance: A Case Study of 5-Star Hotels in Athens

This study explores the impact of guest satisfaction on the financial performance of 5-star hotels, with a focus on both service quality and environmental sustainability. The purpose of the research is to understand how improvements in key satisfaction dimensions influence hotel profitability, as measured by EBITDA, ROA, and ROE. Satisfaction was measured across SERVQAUL dimensions and the dimension of environmental sustainability. The data were analyzed using the Multicriteria Satisfaction Analysis (MUSA) method and linear regression models to determine the effect of satisfaction on financial performance. Results indicate that responsiveness is the most important factor for guests, while environmental sustainability ranks high in importance but shows lower satisfaction scores. The findings suggest that investing in both service quality and sustainability can significantly enhance a hotel’s financial returns. The study concludes that hotel managers should prioritize improvements in environmental sustainability and responsiveness to optimize guest satisfaction and financial performance.

Assessing Maternal Satisfaction With Intrapartum Care Using the Birth Satisfaction Scale Revised Indicator in Kano, Nigeria

Objective:The aim of the study is to assess maternal satisfaction with intrapartum care using the Birth Satisfaction Scale Revised Indicator (BSSRI).Methods:This study employed a quantitative descriptive cross-sectional survey design to evaluate maternal satisfaction with intrapartum care at Murtala Muhammad Specialist Hospital in Kano, Nigeria. The research involved a sample of 203 women who had recently delivered at the hospital. The BSSRI was utilized to measure various dimensions of maternal satisfaction during labor and delivery.Result:The findings of the study revealed that the level of satisfaction with intrapartum care is high, as more than three-quarter (76.8%) of the respondents reported high level of satisfaction with intrapartum care. Parity, educational status, presence of companion during birth, educational qualification, and sex of birth attendant were the identified factors influencing maternal satisfaction with intrapartum care. Other factors reported by the respondents include newborn outcome, functional medical equipment, and encouragement and reassurance by health care personnel.Conclusion:The study concludes that there is a high level of maternal satisfaction with intrapartum care. Parity and educational status, neonatal death, presence of companion during birth, qualification of birth attendant, sex of birth attendant, newborn outcome and willingness to visit and recommend hospital delivery, functional medical equipment, and staff encouragement and reassurance are the identified factors influencing maternal satisfaction with intrapartum care.

Biplot Analysis of Life Satisfaction Dimensions in the Happiness Index

The main goal of every individual in life is to achieve happiness, a subjective concept. To measure happiness, one approach used is the life satisfaction dimension. In multivariate analysis, the biplot method emerges as a useful tool to map variables and objects of observation simultaneously in a two-dimensional graph. This study was conducted with the aim of analyzing biplots on the happiness index, with the dimension of life satisfaction as the main variable. The data used comes from the Central Bureau of Statistics (BPS), specifically related to the Life Satisfaction Dimension of the Happiness Index in 2021. By conducting careful biplot analysis, the pattern of relationships between provinces in the context of happiness can be revealed. The results of the biplot analysis show that provinces in the same quadrant have closer similarities in happiness characteristics than provinces in different quadrants.

Exploring Primary Education in China: Approaches to Improving Teachers' Job Satisfaction

The job satisfaction of primary school teachers in Shandong Province is an issue that demands urgent attention. Research has shown that teacher job satisfaction directly impacts their professional development and the quality of education, with the principal’s leadership style potentially exerting significant influence. Although transformational leadership is theoretically advantageous, its practical application within China’s basic education system requires further empirical validation. This study collected quantitative data from 389 primary school teachers in Shandong Province via an online survey to explore the relationship between transformational leadership and job satisfaction. The findings indicate that, first, significant differences exist between various dimensions of job satisfaction, suggesting that teachers have inconsistent perceptions regarding aspects such as working environment and compensation. Second, while certain aspects of transformational leadership, such as concern for the subordinates’ quality of life, received positive evaluations from teachers, other areas, like compensation and promotion opportunities, show considerable room for improvement. Lastly, the data reveal a strong positive correlation between transformational leadership and job satisfaction, particularly in leadership practices that promote teachers’ well-being and personal development. These results challenge the idealized view of transformational leadership as a panacea for all organizational challenges. The study suggests that while transformational leadership can motivate teachers, its effectiveness is limited when not aligned with broader organizational policies and practices. Therefore, for transformational leadership to be genuinely effective, it must be complemented by structural reforms, especially in addressing the specific needs and concerns of teachers.

The Functionality of the Lavatory Facilities in Naraguta Campus of the University of Jos

This study examines the functionality of lavatory facilities at Naraguta Campus, University of Jos, to identify key challenges and propose actionable improvements. Utilizing a mixed-methods approach, we conducted quantitative surveys and qualitative interviews with both staff and students to assess various dimensions of lavatory functionality, including accessibility, cleanliness, maintenance, and user satisfaction. Our findings reveal significant issues related to inadequate accessibility for persons with disabilities, frequent maintenance delays, and suboptimal cleanliness standards. The study underscores the need for comprehensive enhancements in lavatory facilities to better serve the campus community. Recommendations include the implementation of more frequent cleaning schedules, the upgrade of accessibility features, and the establishment of a dedicated maintenance team. This research contributes to the broader discourse on campus facility management and offers a framework for similar assessments in other educational institutions.

Subjective well-being perceptions of Portuguese Public Relations practitioners: a gender and stages of life analysis

PurposeThis research aims to explore perceptions of subjective well-being (SWB) in public relations (PR) practitioners, focusing on dimensions of job satisfaction, networking, relationships and work–life balance, while addressing the under-researched area of gender and age – related to stages of life – disparities in SWB within the PR industry.Design/methodology/approachEmploying a mixed-methods sequential explanatory design, this study utilised a survey, followed by semi-structured interviews to investigate SWB among PR professionals in Portugal, considering gender and stages of life differences.FindingsUsing a gendered and stages of life lens, this study found nuanced perceptions of SWB among Portuguese PR professionals. Older women showed higher emotional well-being but lower work evaluations than men, while young professionals exhibited less gender disparities in SWB. Men reported greater job satisfaction, emphasising passion, while women faced challenges like work overload and valued recognition. Gender differences were seen in networking, with men favouring teamwork and women valuing friendships for career advancement. Work–life balance issues, especially among older women, related to mental health.Originality/valueThis study contributes to filling the research gap regarding SWB in the PR industry, particularly in Portugal, offering insights into gender and stages of life dynamics that influence SWB perceptions, thereby informing strategies for enhancing well-being and productivity in PR workplaces.

Online and offline delivery qualities: O2O satisfaction and loyalty through technology acceptance model

This study presents an in-depth examination of customer satisfaction dynamics within the rapidly growing O2O food delivery (OFD) sector. Recognizing the exponential market growth and the gradual rise in consumer complaints, we seek to address the gaps in current academic research that tends to overlook the distinction between online and offline service experiences, as well as the psychological foundations of technology adoption. We propose a series of hypotheses grounded in a comprehensive theoretical framework that distinguishes between online and offline dimensions of consumer satisfaction and explores their interrelation by incorporating the technology acceptance model (TAM). We posit that, regarding online satisfaction, the quality of food information, the quality delivery tracking service, and user privacy protection functions from OFD applications hold positive significance for online customer satisfaction. Additionally, considering offline satisfaction, we assert that delivery quality and environment of the delivery service (i.e., delivery scape) contribute positively to offline customer satisfaction. We adopt trust transfer theory to hypothesize a positive relationship between online and offline satisfaction to comprehend a continuous flow in how consumer satisfaction develops. The paper also examines the pathway by which online satisfaction influences consumer loyalty through TAM. By investigating the dynamics regarding these relationships, this study contributes to offering valuable insights that could enhance OFD users’ satisfaction and their loyalty.

Relationship Marketing and Organizational Performance of the Hotel Industry in Nigeria

This study investigates the influence of relationship marketing and organizational performance in the hospitality industry in Bayelsa State. It adopts the cross sectional research design to elicit information about employees’ empathy and satisfaction and how these antecedents give rise to increased market share and sales volume of hotels in Yenagoa, Bayelsa State. The population consists of all existing hotels in the state and their workforce from which a sample size of seventy-six (76) employees was drawn using the simple random sampling technique. These samples were issued self report questionnaires and the collected data were analyzed using Spearman’s Rank Order Correlation Coefficient through the aid of SPSS version 25. The findings revealed that relationship marketing (empathy and satisfaction) had a positive and significant correlation with performance (market share and sales volume), which is influenced by participants’ level of education. Based on this, it was concluded that relationship marketing dimensions of empathy and satisfaction are key predictors of organizational performance in terms of market share and sales volume among hotels in Yenagoa, Bayelsa State. The study therefore recommends that since in today’s competitive world, customers are in the center of organization’s attention and their satisfaction is the main factor in gaining competitive advantage, therefore, continuous training of employees on relationship marketing approach should be encouraged in the hotel operations as it would help hotels to retain valuable customers and equally attract potential ones. Also, hotels in Yenagoa, Bayelsa State should only employ individuals with requisite knowledge of themselves (self awareness) as this will reflect on the way they serve customers.

Radzenie sobie matek zaangażowanych w realizację zadań rodzicielskich wobec dziecka z diagnozą padaczki

Introduction: Motherhood of women raising children with epilepsy is a topic that has not yet received a wider study in Poland. Special attention should be paid to mothers who, assuming the role of primary caregiver of a sick child, often take on tasks and responsibilities beyond their capabilities. Research Aim: The aim of the research was to establish correlations between mothers’ involvement in tasks related to raising their child with epilepsy and their preferred coping strategies. Method: The research used the diagnostic survey method and respondents filled in a questionnaire. The material was collected using the following tools: the Parchomiuk and Kręcisz-Plis Parental Involvement Scale, Carver's Inventory to Assess Coping with Stress (Mini-COPE) adapted by Juczyński and Ogińska-Bulik and a questionnaire of our own construction. Results: The parental involvement of mothers of children with epilepsy is average, both in the dimension of realization, motivation and satisfaction. Respondents' fulfillment of parental obligations, lower than their level of motivation, suggests that they are willing and ready to fulfill their maternal obligations by caregiving and upbringing their child, but they are not always able to engage in fulfilling them to the extent they would like to. Adaptation strategies such as Active Coping, Acceptance and Seeking Support were among the coping strategies most frequently used by the surveyed mothers. Conclusion: The existence of positive relationships between the parental commitment of the surveyed women and the use of adaptive strategies of coping with difficult situations was confirmed in some of the analyzed areas.

Mental Health and Physical Fitness during Adolescence in a Region of Southeastern Spain

Life satisfaction has been identified as a cognitive indicator of subjective well-being as well as self-image, and these become fundamental factors in the development of young people during adolescence. Therefore, the aim of this study is to explore the possible associations between life satisfaction and self-perceived physical fitness in adolescents from a region of southeastern Spain. In addition, the aim is to evaluate the influence in these associations of gender and urban or rural living environment. For this purpose, a cross-sectional study was carried out with 688 secondary school students (12 to 16 years old) in which the “Satisfaction with Life Scale” and the “Visual Analogical Scale of Physical Fitness Perception for Adolescents” were applied. The associations of the scales were analyzed through Spearman’s Rho test and the consistency of the scales through Cronbach’s Alpha. In addition, a linear regression analysis was carried out to evaluate the contributions of the different dimensions of physical fitness to the life satisfaction of the students. Medium, positive and significant correlations were found between the dimensions of physical fitness and life satisfaction. Similarly, the regression model showed that general physical fitness and endurance explained 20% of the variance in life satisfaction. Therefore, educational interventions and policies must take this information into account when designing and developing actions aimed at improving these cognitive factors.

Assessing Customer Satisfaction in Automotive After-sales Service: A SERVQUAL Analysis

This study aims to determine the factors influencing customer satisfaction in automotive after-sales service at Honda Dealers in Yogyakarta using the SERVQUAL approach. The research specifically investigates the impact of the Tangibles, Reliability, Responsiveness, Assurance, and Empathy dimensions on customer satisfaction, with data collected from Honda dealer customers in the Special Region of Yogyakarta. A quantitative approach is employed, and data is gathered through online questionnaires distributed to 100 respondents via Google Forms. The collected data is analyzed using the PLS-SEM method with SmartPLS version 3.0 software. The findings support all the hypotheses and emphasize the importance of service quality dimensions in customer satisfaction. The study also suggests that regular training for service technicians is crucial for enhancing service speed and reliability.