Information Quality Dimensions Research Articles

Perspectives on the quality of climate information for adaptation decision support

We summarise the contributions to the Topical Collection on quality of climate information for adaptation decision support. Based on these contributions, we draw some further lessons for the development of high-quality climate information and services, bridging between a “credibility-first” paradigm (exemplified by top-down information provision from systematic downscaling or impact projections) and a “salience-first” paradigm (exemplified by user-led tailored information products or storylines) by looking to identify their respective strengths and use cases. We emphasise that a more nuanced collective understanding of the dimensions of information quality in climate information and services would be beneficial to users and providers and ultimately support more confident and effective climate adaptation decisions and policy-making.

Exploring online health information quality criteria on social media: a mixed method approach

PurposeThis article outlines a research study that ranked health information quality criteria on social media from experts’ perspectives.MethodologyA mixed-method approach (qualitative-quantitative) used in current research. In the qualitative phase a literature review explored existing dimensions for evaluating social media content quality, focusing on identifying common dimensions and attributes. Furthermore, a quantitative method involving experts was utilized to rank the health information quality criteria for social media.ResultsThe findings indicated various dimensions of health information quality in the literature. Out of 17 criteria, accuracy, credibility, and reliability had the highest ranks, while originality, value-added, and amount of data had the lowest ranks, respectively, according to experts.ConclusionThe endeavor to bolster the dissemination of reliable health information on social media demands a sustained commitment to enhancing accountability, transparency, and accuracy, ensuring that users have access to information that is not only informative but also trustworthy.

Perceived Online Information Quality: An Empirical Study Using Q Methodology

ABSTRACTThe aim of the current study is to identify the dimensions of perceived online information quality and apply Q methodology to analyze users' perceptions both qualitatively and quantitatively. Data were collected from readers and contributors of English Wikipedia through two rounds of surveys. The analysis of the first round, with 197 participants, identified 36 dimensions of online information quality, while the second round with 68 participants yielded significant five factor categories of information quality with Q methodology. Q methodology was employed to configure the design and analysis of the second round of research, especially aiming to transform users' opinions and perceptions into more solid evidence.

Low-carbon information quality dimensions and random forest algorithm evaluation model in digital marketing

The growing urgency for low-carbon lifestyles necessitates developing effective strategies to promote sustainable consumer choices. This study investigates key dimensions of information quality that shape consumer behavior within digital marketing to achieve this goal. Employing a mixed-methods approach that integrates grounded theory and machine learning, this study identifies three core dimensions of low-carbon information quality: matching quality, presentation quality, and interpretability quality. These dimensions underscore the importance of aligning information with consumer needs, ensuring clear and accurate presentation, and fostering transparency for trustworthiness. A Random Forest algorithm-based evaluation model is constructed to assess low-carbon information quality, demonstrating its effectiveness in identifying high-quality, sustainable content. This research provides a practical tool for digital marketers to enhance their strategies, raise consumer awareness of sustainable options, and ultimately contribute to the growth of the low-carbon consumption market.

Kepuasan Dan Loyalitas Pelanggan Logistik Internasional Di Indonesia: Peran Timeliness Dan Information Quality

Background – Globalization and technology advancements have driven the growth of electronic commerce (e-commerce) globally. E-commerce allows business to reach consumers worldwide. In this case, e-commerce relies on quality logistics services, particularly in terms of timeliness and quality of information. Aim – This study aims to assess the influence of timeliness and information quality on customer satisfaction and loyalty, while also examining the mediating role of customer satisfaction on customer loyalty among international logistics service providers in Indonesia. Design/ Methodology/ Approach – This research adopts a quantitative method by collecting primary data through online distribution of questionnaires. The sample consisted of 277 respondents selected through convenience sampling. Data analysis was conducted using the PLS-SEM approach with the SmartPLS3 software. Findings – This research shows that timeliness has a positive and significant impact on customer satisfaction and loyalty. Meanwhile, information quality also has a positive and significant effect on customer satisfaction, although it doesn’t significantly influence customer loyalty. However, customer satisfaction is effective in mediating the relationship between timeliness and information quality with customer loyalty. Conclusion – Timeliness and optimal quality of information in international logistics services in Indonesia can increase customer satisfaction. Moreover, information quality has the potential to build customer loyalty towards the selected logistics service provider. It should be emphasized that customer satisfaction with the timeliness and quality of information provided by logistics service providers is the key to increasing customer loyalty. Research Implication – International logistics service providers in Indonesia must focus on improving timeliness and information quality. By focusing on these areas, international logistics service providers in Indonesia can better serve their customers, increase satisfaction, and ultimately build a loyal customer base. Limitations – This research only focuses on two dimensions of logistics service quality, namely timeliness and information quality.

QUALITY ANALYSIS OF THE ELECTRONIC GOVERNMENT PROCUREMENT ORDER SYSTEM USING WEBQUAL AND EUCS METHODS

Within district of Hulu Sungai Selatan there is a website for the community to offer goods or services, namely SIOPEN, SIOPEN functions as a forum for the HSS community and umkm to offer their goods or services to the local government. The goal of this research is to evaluate SIOPEN's quality using the Webqual approach and users' degree of satisfaction using the EUCS approach. The Webqual approach, which has three dimensions information quality, usability, and interaction service was employed in this research together with the EUCS approach. The EUCS approach has some variables in partikular ease of use, accuracy, format, content, and timeliness. The approach of gathering information data through respondents via sending out online questionnaires to SIOPEN users and determining the sample using the formula from Slovin obtained 88 users then obtained by Webqual Index and Average Satisfaction. The results of research measuring the three dimensions of Webqual show that are in very good interpretation, The information quality dimension obtained 0.8392, the usability dimension obtained 0.8292, then the service interaction dimension obtained 0.8284. The findings from assessing the level of the satisfied user three variables of EUCS in particular content at a score of 4.27, ease of use at a score of 4.21, and timeliness at a score of 4.28 are at very satisfied level, then the other two variables are accuracy at a score of 4.15 and format at a score of 4.11 at a satisfied level.

Effect of Information Sharing on Organizational Commitment in Insurance Companies in Uasin Gishu County, Kenya

Purpose: To assess the effect of information sharing on organizational commitment in insurance companies in Uasin Gishu County, Kenya Materials and Methods: Quantitative techniques were used for both data collection and analysis. The target population was 754 respondents who were drawn from the insurance companies in Uasin Gishu County. the sample size was 260 determined using Krejcie and Morgan table 1970. After the sample size of 260 respondents. Simple random sampling was used to select the respondents to participate in the research study, but after it had been determined how many from each of the insurance companies participated. Under Inferential Statistics, Multiple Regressions was used to determine the effect of a set of independent variable (high involvement work systems) on dependent variable (organizational commitment), Co-efficient of Correlation using the Statistical Package for Social Sciences (SPSS) version 25.0 package Findings: Regression between information sharing and organizational commitment were was positive and significant ((b=0.322,p=0.000). Based on the t-test results the null hypothesis was rejected. Thus, there is a significant effect of information sharing on Organizational Commitment in insurance companies in Uasin Gishu County, Kenya. Implications to Theory, Practice and Policy: Information sharing ensure that employees receive for their job responsibilities and relevant extra role duties for purposes of their commitment to the organization. In this regard the insurance companies should ensure their information sharing criteria meets the threshold of information quality dimensions, such as timeliness and correctness accuracy, completeness, consistency, timeliness, validity, and uniqueness so as to engender positive employee behaviors as organizational commitment.

Digital national waiting time information system - View of Finnish public oral healthcare managers

ObjectivesThe study evaluated the digital national waiting time information system from the point of view of oral healthcare managers in Finland in 2021. The information system (IS) was implemented in 2014, primarily to monitor waiting times in public healthcare. The system reported the information on realised waiting times on the Internet. MethodsWe gathered the data using a cross-sectional survey. Evaluating the system was based on a modified IS success model with the dimensions of information quality, system quality, individual impact and organisational impact. We used convenience sampling when including in the study managers working in public primary oral healthcare in the spring of 2021. ResultsThe managers (n = 97) perceived it as easy to access the waiting time information on one website, but they evaluated the information as low quality. The information on realised waiting times supported them in the management of current waiting times to a minor degree. The managers associated the information inaccuracy in the national system with dental nurses’ poor data entry in electronic patient ISs in oral healthcare organisations. The inaccuracy meant that waiting time monitoring data was not valid. ConclusionsOur modified IS success model was sufficient to ascertain that poor information quality likely influenced the effectiveness of managers in information-driven waiting time management. Information must be relevant and accurate to promote the success of ISs. Further research is required to explore how to improve the design of national ISs from the point of view of different stakeholders in healthcare.

Exploring the Usage Effectiveness of a Nursing Charge System.

The nursing charge system for inpatient accounting has been utilized in healthcare institutions for years. However, the level of its effectiveness in meeting the needs of nursing services, including further development, has not been systematically evaluated. A cross-sectional study based in Delone and McLean's information system success model was applied to explore the level of effective nursing charge system usage across the five dimensions of system quality, information quality, service quality, user satisfaction, and net benefits. We conducted a survey of the inpatient units of a medical center in Taiwan from June 23, 2021, to July 23, 2021. A total of 214 valid questionnaires were collected. Using a 5-point Likert scale, the dimension with the highest score was information quality (3.71), followed by service quality (3.37), user satisfaction (3.36), net benefits (3.31), and system quality (3.23). Older nurses ( r = -0.176) and those with more clinical experience ( r = -0.151) viewed the nursing charge system as having less information quality. The comfort level with using the computer was positively associated with system quality ( r = 0.396), information quality ( r = 0.378), service quality ( r = 0.275), user satisfaction ( r = 0.417), and net benefits ( r = 0.355). The opinions of nurses are vital. User feedback and advice should be investigated regularly to achieve system optimization.

Persian Mobile Apps for Diabetic Patients: App Review and Evaluation Study

Background: The development of mobile apps in healthcare facilities helps users perform self-care effectively. Objectives: This study aimed to evaluate the quality, functionality, and features of Persian language diabetes mobile apps. Methods: Persian language diabetes self-management mobile apps were searched in the Android and iOS App Stores using relevant keywords such as "diabetes" and "blood sugar." Twelve apps met the inclusion criteria. Nine evaluators assessed the apps' quality based on the Mobile App Rating Scale (MARS), their functionality according to the IMS institute for healthcare informatics app functionality scoring system, and their features and content using a checklist. Results: The mean MARS score of the apps was 3.02 out of 5. Among the four dimensions of engagement, aesthetics, functionality, and information quality, functionality had the highest mean ± SD score (3.64 ± 1.13). Most of the apps used 5 - 7 out of the 11 defined functionalities. All self-management apps included the functionality of monitoring blood glucose levels, and the majority had health status monitoring features. Conclusions: The mobile apps had several drawbacks, including a lack of engagement strategies, insufficient evidence-based information for patients, limited guideline-based self-management functionalities, failure to evaluate clinical effectiveness in trials, and an absence of mutual communication with healthcare providers.

Sustainable entrepreneurship through customer satisfaction and reuse intention of online food delivery applications: insights from China

Advancements in the online food delivery market in China have resulted from the rapid development and popularity of mobile communications and smartphones, which are currently applied by mobile and online application developers to restaurants and food delivery services for high sales revenue and fulfilment of Chinese consumers at home. The current work aims to thoroughly examine the four information quality dimensions (i.e. intrinsic quality, contextual quality, representational quality and accessibility quality), perceived ease of use, perceived usefulness, and perceived convenience and their subsequent implications on user satisfaction and reuse intention of online food delivery applications. By analysing the roles of these factors, we underscore how innovative technology and entrepreneurial strategies can drive customer engagement and satisfaction in the rapidly evolving online food delivery market. The theoretical model proposed in this study was tested through partial least square structural equation modelling (PLS-SEM). Resultantly, intrinsic quality, contextual quality, representational quality, accessibility quality, perceived usefulness, and perceived ease of use showed a positive and statistically significant effect on user satisfaction, whereas contextual, representational, and accessibility quality, perceived usefulness, perceived convenience, and customer satisfaction positively and significantly affected users’ intention to reuse the online food delivery applications. The key determinant of reuse intention was customers’ personal satisfaction. In order to improve the continuous usage intention of online food delivery applications, application developers and the food industry should therefore focus on providing accurate and up-to-date information, which is expected to boost user satisfaction and reuse intentions.

Investigating e-WOM via TikTok Impact on Purchase Intention: Brand “S”

This journal investigates the impact of social media marketing, particularly on TikTok, on the purchase intention of skincare products among Indonesian young adults, with a focus on the case study of skincare brand "S". The research employs a descriptive causal approach and utilizes the Technology Acceptance Model (TAM) and Information Adoption Model (IAM) as theoretical frameworks. The study explores the dimensions of information quality, quantity, credibility, and needs on TikTok, emphasizing its influence on consumer behavior. The findings of information quality, quantity, credibility, and needs indicate positive and significant relationships between these dimensions, highlighting the role of TikTok in shaping consumer decisions. But, information quantity indicates a negative relationship to purchase intention. Specifically, high-quality and credible information, along with addressing consumer needs, contribute to enhanced information usefulness, adoption, and ultimately purchase intention. The research underscores the strategic importance of skincare brands tailoring their TikTok marketing to deliver targeted, high-quality, and credible content that addresses specific consumer needs. Additionally, building and sustaining credibility on TikTok, particularly through authentic reviews, is crucial for fostering consumer trust. Overall, the study emphasizes a holistic approach for brands to maximize the impact of their digital marketing strategies on driving online sales and influencing purchase intentions.

ANALYSIS OF THE QUALITY OF THE ZETA SCARVES WEBSITE USING THE WEBQUAL 4.0 METHOD

This research aims to analyze the quality of the Zeta Scarves website using the WebQual method. The study focuses on three dimensions of website quality: usability, information quality, and service interaction. The data were collected through an online questionnaire distributed to users of the Zeta Scarves website. A total of 296 respondents participated in the study. The collected data were analyzed using descriptive statistics and the WebQual index. The results showed that the Zeta Scarves website received high scores in all dimensions of website quality. The usability dimension, which measures the ease of use and navigation, received a score of 4. The information quality dimension, which assesses the accuracy and relevance of the provided information, received a score of 3,9. The service interaction dimension, which evaluates the customer service and interaction features, received a score of 3,9. Based on the analysis, it can be concluded that the Zeta Scarves website has achieved a high level of quality, as perceived by the users. The findings of this study provide valuable insights for Zeta Scarves in enhancing their website to further improve customer satisfaction and strengthen their competitive position in the online fashion industry

Can blockchain prevent the deterioration of building handover information quality for higher education institutions?

PurposeThis research investigates the distinct characteristics of blockchain technology to safeguard against the deterioration of handover information quality in the post-construction phase. The significance of effective management of handover information is highlighted by global building failures, such as the Grenfell Tower fire in London, UK. Despite existing technological interventions, there remains a paucity of understanding regarding the factors contributing to the decline in the quality of handover information during the post-construction phase.Design/methodology/approachThis study employed a multi-case studies approach across five higher education institutions. It involved conducting semi-structured interviews with 52 asset management professionals, uncovering the underlying reasons for the decline in handover information quality. Building on these insights, the study performed a mapping exercise to align these identified factors with blockchain technology features and information quality dimensions, aiming to evaluate blockchain’s potential in managing quality handover information.FindingsThe study findings suggest that blockchain technology offers advantages but has limitations in addressing all the identified quality issues of managing handover information. Due to the lack of an automated process and file-based information exchange, updating handover information still requires an error-prone manual process, leading to potential information loss. Additionally, no solutions are available for encoding drawings for updates and validation.Originality/valueThis study proposes a framework integrating blockchain to enhance the information management process and improve handover information quality.

Study of the Relationships between the Dimensions of Information Quality and Knowledge Management Processes in Forensic Processes at Crimes against Life Locations

Study of the Relationships between the Dimensions of Information Quality and Knowledge Management Processes in Forensic Processes at Crimes against Life Locations

Communication Preferences of Mango Contractors: A Study on Device, Platform, and Information Quality Attributes

Purpose - This paper aimed to determine the preferences of mango contractors in Pangasinan, Philippines, regarding communication devices, platforms, and information quality.
 Design/Methodology/Approach - To achieve this, a survey was conducted with 100 mango contractors. The respondents were asked to compare communication attributes against each other to determine which aspects held greater significance from their perspectives. This comparison was carried out following the Analytic Hierarchy Process (AHP) framework and scale.
 Findings - The top communication device attributes sought by mango contractors were utility and mobility, reflecting their diverse roles and the need for cost-effective and multifunctional devices. Mango contractor activities were not limited to the farm, and extend to the local and international market. Communication platforms should be able to offer information archiving and accessibility, especially for business-related transactions, since it is crucial for contractors to refer to past negotiations. These could also be the basis of business decisions of the contractors. Regarding information quality, effectiveness was the highest priority, followed by accessibility. Mango contractors require usable and highly effective information in the decision-making processes.
 Research Implications - In conclusion, mango contractor preferences are based on operational nature and lifestyle. Understanding the preferences of mango contractors is crucial for designing a relevant and effective information system. Adhering to these preferences will likely increase adoption and active participation among contractors, ensuring that the information system serves their needs effectively.

Critical information quality dimensions of conversational agents for healthcare

Introduction. The new generation of information technology changes the ways of information seeking. Conversational agents start to be applied in public to support information seeking and decision making and provide a variety of services to users such as healthcare education and consultation. The information quality of conversational agents for healthcare determines the quality of these services, while identifying critical dimensions used to assess the agents’ information quality that helps better strategise priorities for ensuring information quality has received limited attention in the literature. Method. This study conducted a questionnaire survey to investigate the critical dimensions of information quality of healthcare conversational agents. After excluding two responses from participants who declined to fill in the questionnaire, this study retained 231 responses for data analysis, out of the total 233 participants who initially responded to the survey. Analysis. The research describes the demographic information of the participants, the behavioural characteristics of using healthcare conversational agents, and the critical dimensions of information quality of the agents perceived by the participants in the survey, employing descriptive statistics. Furthermore, ANOVA was employed to compare the variances in the perceived importance of information quality dimensions between participants who had used a healthcare conversational agent and those who had not. Results. Understandability and trustworthiness were the two top concerns for the information quality of the agents from the participants’ perspective in this study. Conclusions. Results of the study show that the experience of using or not using the agents affected the participants’ perceived importance of the agent’ information quality dimensions.

Designing a doctor evaluation index system for an online medical platform based on the information system success model in China.

In the context of "internet + medical health" and emphasis on evaluation mechanism for medical and health talents in China, we design an evaluation index system for doctors on online medical platforms by synthesizing two patterns of existing online medical platforms, which is the first step to enhance the capabilities of doctors on online medical platforms. Based on the doctor evaluation model integrating information systems success model (ISS-DE model) and grounded theory, the evaluation indicators were obtained through expert interviews, offline medical institutions investigation, online platforms investigation, and literature research, and were assigned weights using the analytic hierarchy process (AHP) method. A working group composed of 23 experts was set up to review and determine the competency standards of doctors on the online medical platforms. A new indicator framework covering 3 dimensions of system quality, service quality and information quality was constructed in this study. The index system included 3 first-level indicators, 8 s-level indicators and 60 third-level indicators, and each indicator was given different weightage. The complete index system constructed by the Delphi method in this study is suitable for China's online medical platforms, which will help to improve the quality of platforms and the ability of doctors, thus promoting the process of internet medical integration.

Unboxing the paradox of social media user-generated content (UGC) information qualities and tourist behaviour: moderating effect of perceived travel risk

PurposeThis study utilised Mehrabian and Russel's stimulus-organism-response (SOR) model to investigate the inter-relationship between perceived social media information qualities (IQ) of online UGC, destination image, perceived travel risk and behavioural intentions.Design/methodology/approachA total of 255 responses from international tourists were collected. The data collection via an online survey was performed from October 2020 to February 2021. The study model and hypotheses were examined using partial least squares-structural equation modelling (PLS-SEM).FindingsThe result indicated that social media intrinsic, representational, and social IQ significantly influenced tourists perceived cognitive image, while only contextual and social IQ significantly predicted the perceived affective image. This study also confirms the significant effect of cognitive image on the affective image. In addition, the authors found that both destination image components, cognitive and affective, significantly affect tourists' behavioural intentions. However, surprisingly, tourists' perceived travel risk did not moderate the effect of destination image components on behavioural intentions.Research limitations/implicationsThis study contributes to the body of knowledge by extending Mehrabian and Russel's SOR model in the tourism behaviour context.Practical implicationsFrom a practical perspective, this study proves that UGC significantly affects destination image and plays an integral part in luring tourists to visit a destination.Originality/valuePrevious research in this area is limited, making this study particularly novel. This study represents one of the initial attempts to evaluate the dimensions of information quality in UGC on social media and online review platforms, particularly within the field of tourism. Treating online travel UGC seriously could assist organisations in leveraging tourist behaviour and enhancing destination image.

EVALUATING THE QUALITY OF INFOLOKER KAB.KARAWANG WEBSITE USING WEBQUAL 4.0 METHOD

Technology has provided new methods of presenting the information. Information can be easily accessed anywhere and anytime. One of the Regional Governments of Indonesia takes this advantage by creating an information system called InfoLoker Kab. Karawang to make it easier for citizens to find job vacancies. Of this importance, it interests researchers to conduct a study to evaluate the website’s quality based on the dimensions of the WebQual 4.0 method. WebQual is a method for measuring a website's quality based on the end user's point of view. The data source is taken from InfoLoker Kab. Karawang website users through a survey method with a sample of 118 respondents and data analysis using SmartPLS. According to the discussion results, the quality of the InfoLoker Kab. Karawang’s website was good, with ratings of 73.3%, 74.3%, and 62.2% for the dimensions of usability, information quality, and service interaction quality, accordingly. Overall user satisfaction is significantly impacted by the quality of the information and service interactions, but not by usability because usability’s t-value is under 0.96. However, the website's quality can still be improved, particularly in the service interaction dimension, by improving the security of the user's personal information because even though the service interaction quality dimension significantly influences user satisfaction, it has the lowest quality score