Convenience Dimensions Research Articles

How Convenient are Artificial Intelligence and Machine Learning for Adoption among SMEs? Developing Countries Perspective

Artificial intelligence (AI) and machine learning (ML) technologies are crucial for small and medium enterprises (SMEs) to improve business operations in an easy, cost-efficient, and effective form. As a result, we explore the convenience dimensions that impact AI and ML adoption intention among SMEs in Uganda, a developing country. 248 respondents were involved. The results show that transaction, access, possession/post-possession, and search convenience impact SMEs’ intention to adopt AI and ML. However, evaluation convenience had no significant influence. Additionally, AI and ML adoption intentions among SMEs impact AI and ML adoption. Thus, our study contributes to AI and ML, convenience, SME literature, and practical applications for owners and managers of SMEs in developing countries.

Study of factors affecting customer patronage: engagement model of health insurance

PurposeImproving health outcomes requires a robust health-care service model that delivers cost-efficient services and increase customer patronage. The purpose of this study is to examine how service quality and convenience influence perceived value, satisfaction and customer patronage of health insurance policyholders. Based on contemporary research, this study further investigates the moderating role of trust, inertia, insurer type and word-of-mouth (WOM) on relationship between satisfaction and customer patronage.Design/methodology/approachThis study conceptualized the dimensions of SERVQUAL and SERVCON as drivers of perceived value leading to satisfaction and finally customer patronage in presence of four moderators. To test the hypotheses, data from 500 consumers who had a running health insurance policy was collected and analyzed using partial least square path modeling.FindingsThe results of this study showed service quality and convenience dimensions significantly affected perceived value. Perceived value strongly influenced satisfaction and customer patronage intentions. Satisfaction had a significant positive effect on patronage. WOM and trust moderated the satisfaction–patronage relationship for recommendation intention but not repurchase intention. The moderators had an indirect bearing on customer patronage.Social implicationsSuch an engagement ecosystem can be considered to be a revolution, as it will change the way businesses are conducted and how stakeholders interact with one another.Originality/valueThis study adapts and integrates the SERVQUAL and SERVCON models to health insurance domain. Second, this study conceptualizes a modified view of post-benefit convenience relevant for health insurance as policy renewal intention rather than returns/exchanges. This addresses a gap in the SERVCON scale's applicability to insurance services. This study also makes a novel attempt of examining implication of WOM and trust in health insurance domain.

The Relationship between the Dimensions of Quality of Health Services with Inpatient Patient Satisfaction at Mother and Child Hospital X Semarang City

<div><table cellspacing="0" cellpadding="0" align="left"><tbody><tr><td align="left" valign="top"><p><em>Patient satisfaction greatly depends on the quality of hospital services since it can guarantee that patients receive efficient, secure, and uniform care. This study's goal was to ascertain how the mother and child hospital X in Semarang City's inpatient patient satisfaction levels relate to various aspects of health care quality. This study uses a cross-sectional research design, a quantitative technique, and analytical analysis. There were 61 inpatients in this study's group. Total sampling was the method employed for sampling in this investigation. There were 61 patients in the study's sample. The four aspects of service quality availability, responsiveness, convenience, and timeliness are the independent variables in this study, and patient satisfaction is the dependent variable. Data collection using questionnaires. Bivariate data analysis was performed using the Chi-square test which was analyzed using the help of SPSS software version 26. There is no relationship between the availability dimension and patient satisfaction (p-value=0.000), there is no relationship between the responsiveness dimension and patient satisfaction (p-value=0.000), there is no relationship between the convenience dimension and patient satisfaction (p-value=0.008) and there is no relationship between the timeliness dimension (p-value=0.016) at the mother and child hospital X Semarang City. The dominant variable that affects patient satisfaction is the perception of the availability dimension (p-value=0.000; OR=20.789; 95% CI =4.083-107.031). It is hoped that hospital management in its services is expected by doctors to be able to provide a sense of empathy to respond to complaints from patients, and doctors can inform the officers on duty regarding visite hours so that patients feel better served. And the midwife or nurse should make a small information board containing information related to the schedule of the officers' work hours.</em></p><p><em> </em></p></td></tr></tbody></table></div><strong><em>Keywords: Dimensions, Quality of service, Patient satisfaction, Hospital</em></strong>

Walking (In)Convenience

Problem, research strategy, and findings As active transport planning gains momentum worldwide, our study underscores the importance of connecting people and places by focusing on the convenience dimension of walkability. Specifically, we used the pedestrian detour ratio (PDR) to measure the degree of circuity of a walking route. We considered residential buildings as origins and 10 different types of public facilities as destinations within the walkable range of 1 km. This led to a territory-wide analysis covering 3.85 million origin–destination pairs in Hong Kong. Overall, walking convenience was the best in the central business district (CBD), but variations existed by district and by facility. Through an assessment matrix, 35.8% of home–destination pairs required attention. When examined at the street block and village cluster levels, walking inconvenience was associated with vehicle-oriented street blocks (with higher vehicular traffic and more private parking spaces), high-income areas, and difficult terrain. Pedestrian crossings, major roads, and bus stops enhanced route directness. This research is a first step in helping quantify the PDR distribution across different cities and their various functional areas. Takeaway for practice In areas where walking is inconvenient, treatments to calm vehicular traffic and facilitate pedestrian crossings should be stipulated. In the longer term, we recommend integrating the PDR in the design and planning of streets, especially around essential facilities.

A cross-sectional investigation of factors influencing mpox vaccine hesitancy for students in Southwest China

ABSTRACT From July to September 2023, China reported over 1, 400 confirmed cases of mpox transmitted mainly through sexual contact between males. Meanwhile, the percentage of men who have sex with men at universities in southwestern China is increasing every year, which is likely to lead to a potential spread of mpox on campuses. Vaccination is an effective preventive measure against infectious diseases, this study examined the willingness of university students in Southwest China to receive the mpox vaccine and analyzed the factors influencing their decision. A cross-sectional survey was conducted among 7311 university students from 10 universities in Southwest China between August 13 and September 1, 2023. The survey revealed a hesitancy rate of 56.13% toward the mpox vaccine, with the most common reason being concerns about vaccine safety (1407/4104, 34.29%). Univariate analysis identified 13 variables that significantly differed between the vaccine acceptance and vaccine hesitancy groups. Multivariate logistic regression analyses indicated protective factors for vaccine hesitancy, such as sexually transmitted diseases, previous knowledge about mpox, frequent information about mpox, people can get reinfection of mpox, and worries about mpox endemic in China. Additionally, the confidence and convenience dimensions in the 3Cs model were identified as risk factors for mpox vaccine hesitancy. This study found a high rate of vaccine hesitancy among university students in Southwest China regarding the mpox vaccine. Collaboration between university and healthcare departments is recommended to address mpox vaccine hesitancy among college students, thereby promoting their willingness to receive the mpox vaccine.

Autonomous stores: How levels of in-store automation affect store patronage

Autonomous stores operate without needing on-site staff present to support and monitor customers. This study seeks to determine which autonomous stores are most likely to succeed. By adapting convenience theory and drawing on secondary and qualitative data, the authors identify unique features of autonomous stores that constitute convenience dimensions: options for check-in (access convenience), staff support (assistance convenience), check-out (transaction convenience), and to allow customers to check their itemized baskets (verification convenience). Perceptions of convenience, autonomy, and safety explain the influences of unique store features. A conjoint experiment provides a test of the direct effects of each dimension on store patronage and indirect effects through convenience, autonomy, and safety perceptions. The results indicate that, with the exception of check-out, consumers prefer staffed stores; having to check in (e.g., with a credit card), limited access to (remote) staff, and an inability to verify the basket before payment represent significant barriers. In turn, some trade-offs arise: Store features that increase convenience and autonomy undermine safety perceptions. Finally, community-based and rural locations are better suited for autonomous stores than anonymous traffic hubs. Retail managers can leverage these findings to decide whether to establish autonomous stores and, if so, with which design.

Banking Service and Customer Satisfaction Towards Online Banking: A Case Study in Khotang District

The purpose of the study is to investigate the online banking user customers’ perception about service quality and customer satisfaction and also to explore the relationship between service quality and customer satisfaction of online banking. To conduct the analysis, 70 customers were randomly selected as respondents from five banks located in Khotang district. The questionnaire consisted of 21 questions covering five dimensions of service quality, namely, reliability, security, convenience, and ease of use. Customer satisfaction was measured using Likert scale. The SPSS descriptive statistics result shows that 28.86% of respondents were found fully satisfied with the reliability service of online banking service. Similarly, 46.69%, 49.06%, and 36.79% were found fully satisfied with the security, convenience and ease of use of online banking services. SPSS data analysis results in a Cronch Bach Alpha calculation of 0.956, indicating excellent reliability. Security, Convenience, and Ease of Use also demonstrate excellent reliability with Cronch Bach Alpha scores of 0.996, 0.935, and 0.989, respectively. The reliability analysis shows that the customer's satisfaction with online banking is excellent. Also, the hypothesis testing Reliability, Security, Convenience and Ease of Use have a relationship with customer satisfaction toward online banking.

The Effect of Online Shopping Convenience on Customer Satisfaction, Behavioral Intention, and Electronic Word of Mouth (E-WOM)

Online shopping activities in Indonesia have grown rapidly in the last five years. The convenience of shopping online plays a significant role in marketing and has become one of the main factors why people want to shop online. This study seeks to identify the primary dimensions of online shopping convenience (specifically, access, search, evaluation, transaction, possession/post-possession) that significantly contribute to enhancing customer satisfaction, behavioral intention, and fostering E-WOM. This study used 225 samples taken by purposive sampling from Shopee marketplace application users in Indonesia. CFA (Confirmatory Factor Analysis) and SEM (Structural Equation Modeling) Amos 24 were used to validate the measurement model and to evaluate the relationships in the model. The results reveal that all seven dimensions of online convenience had a significant positive effect on online convenience without such a large margin. Furthermore, it also indirectly positively affects online customer satisfaction, behavioral intentions, and E-WOM.

Does Online Convenience Drive Brand Equity for E-Retailers? Understanding the Factors Influencing Convenience and the Mediating Role of Customer Satisfaction

Convenience is a central tenet for businesses as consumers desire to reduce decision-making time and effort burdens. This article investigates the influence of online convenience on brand equity in the context of e-commerce businesses in a South Asian emerging nation, Bangladesh. The article also discusses the mediating role of customer satisfaction in the relationship between online convenience and brand equity. In addition, the study examines website attributes, namely, navigational, interactive, and information design, driving online convenience. We conducted an online survey for data collection, performed a confirmatory factor analysis (CFA) to evaluate the measurement model, and undertook a structural equation model (SEM) to evaluate the hypotheses. While this study validates the online convenience framework, it contributes to the existing literature by providing evidence that online convenience drives brand equity. Moreover, the article demonstrates that customer satisfaction partially mediates the stated relationship. Another contribution is that this study highlights that the website attributes- navigational, interactive, and information design- are critical for online convenience. Finally, we observe that in a developing country context, search and evaluation are the critical-most dimensions of convenience.

Convenience Theory and Cybercrime Opportunity: An Analysis of Online Cyber Offending

ABSTRACT The private nature of business creates opportunities for financial crimes. Convenience theory suggests that opportunity, accompanied by a willingness and motive, explains financial crimes. Newer technologies have created similar private environments, which allow for criminal behavior. For example, cryptocurrencies offer a new way of generating anonymous financial transactions. This paper explores criminal opportunity using cryptocurrency and convenience theory. Specifically, we test each convenience dimension – opportunity, willingness, and motive – using a sample of adults in the United States. We find all three dimensions explain online financial crimes. Opportunity, measured through any purchase of cryptocurrency is related to an increase in financial cybercrimes. Further, when motive is considered as greed or need, a need is more important than greed. The use of cryptocurrency increases certain opportunities for financial crimes. This may partially be attributed to the crimes themselves (e.g. pump-and-dump cryptocurrency schemes) but also to the general opportunity created through cyberspace.

Rational or Impulsive? Early Backers’ Investment Behavior in Agri-Food Crowdfunding from 4P–4C Perspectives

Lack of funds and poor agricultural-product sales are the main problems that limit agricultural development, which can be well solved by agri-food crowdfunding. How to attract more backers to invest in the early stage of a project is extremely crucial for agri-food crowdfunding. Using a unique sample comprising 1,136 agri-food crowdfunding campaigns on Crowdfunding Net, among the most influential crowdfunding platforms in China, a model is constructed that includes the five dimensions of people, product, promotion, cost, and convenience. Drawing on the classic 4P and 4C marketing theories, multiple regression analysis is used to examine the mechanism through which a project’s presentation information influences the number of early backers. The results reveal that the factors in the three dimensions of people, product, and convenience positively impact the number of early backers in agri-food crowdfunding. In contrast, the cost-dimension factor is negatively related to the number of early backers. The promotion-dimension factors fail to pass the significance test. Additionally, the number of first-day backers partially moderates the effect of the initiator category, investment threshold, and lottery on the number of early backers. The effects of the trademark registration and number of reward categories on the number of early backers are completely moderated by the number of first-day backers. The evidence also shows that early backers’ rational investment decisions are based on reliable information and lucrative rewards. The research conclusions offer practical enlightenment for initiators, crowd-funding platforms, and regulators in the agri-food crowdfunding industry.

ANALYSIS OF THE INFLUENCE OF MOBILE BANKING SERVICE QUALITY ON THE LEVEL OF CUSTOMER SATISFACTION AT PT.BANK SUMUT KATAMSO SYARIAH BRANCH OFFICE

This study aims to determine the effect of each dimension of service quality, namely security, convenience and speed on the level of customer satisfaction at PT Bank Sumut Syariah Katamso Branch Office. The variables in this study are security, convenience, speed, and customer satisfaction. The independent variables (x) in this study include: Security (X1), Ease (X2), and Speed ​​(X3). For variable (Y) customer satisfaction. The method used in this study is a descriptive quantitative method. The population in this study are all customers of Bank Sumut who use mobile banking. The sample used was 99 respondents with a non-probably method with accidental sampling technique. The results showed that partially the security variable had a significant effect on the level of customer satisfaction with Tcount <Ttable 2.804 <1.985 with a significant level of 0.002 > 0.05. The convenience variable has a significant effect on the level of customer satisfaction with Tcount <Ttable 3.319 <1.985 with a significant level of 0.003 > 0.05. The speed variable has a significant effect on the level of customer satisfaction with Tcount < Ttable 3.432 < 1.985 with a significant level of 0.000 > 0.05. And simultaneously the variables of security, convenience and speed have a significant effect on the level of customer satisfaction, with Fcount >Ftable, 46, 469 > 2.70 with a significant value of 0.000 <0.05 at the Bank of North Sumatra, the Katamso Sharia Branch Office.

Evaluation of Pedestrian Level of Service at Signalised Intersections from the Elderly Perspective

The crossing decisions and behaviour of elderly pedestrians are affected by the pedestrian level of service (PLOS). In this paper, an evaluation model was established to analyse the relationship between the traffic environment and the perceived evaluation of elderly pedestrians. Firstly, the characteristic parameters of the selected intersections and the perceived evaluation data of elderly pedestrians at the synchronisation scenery were extracted using manual recording and questionnaire-based truncation methods. The correlation between the perceived evaluation data of elderly pedestrians and the traffic parameters were tested with respect to the dimensions of safety, convenience and efficiency. Then, the significant parameters affecting PLOS were recognised. Based on the traffic characteristic parameters, the PLOS evaluation model from the elderly perspective was established using the fuzzy linear regression method. PLOS classification thresholds were obtained using the fuzzy C-means clustering algorithm. The data from two intersections were used to validate the model. The results show that the difference between the actual and the predicted PLOS values of the two crosswalks were 0.2 and 0.1, respectively. Thus, the proposed PLOS evaluation model in this paper can be used to accurately predict the PLOS from the elderly perspective using the traffic data of signalised intersections.

Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes

PurposeDespite the increasing use of home delivery (HD) in e-commerce, no studies have explicitly examined consumer perceptions of the convenience of the last-mile delivery of goods by cargo bike (CB). Therefore, this study aims to identify the dimensions of HD convenience and to develop a reliable and valid measurement tool, namely the Home-Delivery Convenience via Cargo Bike (HDCCB) scale.Design/methodology/approachThe methodology of this scale development study is premised on a review of the existing literature, which identifies differences in consumer perceptions of the convenience of services. The authors conducted semi-structured interviews with 10 online consumers and validated the content with 3 experts on marketing in the retail and services sectors in order to develop the items for the scale. Thereafter, the authors identified the main dimensions through an exploratory factor analysis that the authors applied to an online survey with 116 respondents. Finally, the scale was validated through a confirmatory factor analysis of an online survey with 300 respondents.FindingsFollowing the original work of Brown (1990), the authors define consumer perceptions of HD convenience as a multidimensional construct and measure each facet of its four dimensions, which are time, use, execution and acquisition. E-retailers and last-mile logistics providers could use the authors' proposed measurement tool to assess consumer perceptions of the convenience of HD. That assessment could generate a competitive advantage.Originality/valueThis study is original as the study deepens the existing understanding of consumer perceptions of the convenience of HD by CB in last-mile logistics. This study also develops a multidimensional measure that is based on an empirical study.

MOBILE-BANKING PENETRATION IN RURAL INDIA: A STUDY BASED ON UTAUT-2 MODEL

Mob-banking technology is still evolving across all the world, but its spread has been uneven. We prefer to focus on factors that influence actual practice and future use intention. Through its uneven mechanical phenomena of mob-payments, India offers us with a suitable arena for analyzing citizens' usage behavior. We try to comprehend adoption backed UTAUT-2 models in accessibility, transactional convenience, profit convenience, and post-benefit convenience as all have a significant influence on mob-banking adoption purpose. The effects of convenience dimensions on mob-banking adoption intention are moderated by perceived hedonistic and perceived utilitarian objectives. In this research trying to find out the which UTAUT-2 factor can affect the mobile banking penetration in rural India and how can improve the penetration rate in rural India and this research also propose a extra factor in UTAUT-2 model and providing the solution.The research's findings can help banks in important elements of online convenience to order via mob-banking platforms

LEVEL OF PATIENT SATISFACTION WITH THE QUALITY OF SERVICES AT LEPO-LEPO KENDARI PUSKESMAS DENTAL POLY DURING THE COVID-19 PANDEMIC

Background: The quality of health services is a very important thing in the delivery of health services in order to show the degree of perfection of health services. Good service quality can lead to a sense of satisfaction for patients. Measuring the quality of service in a health facility can be done by assessing the level of patient satisfaction, where the patient is an object that directly enjoys the services provided. At the time when the COVID-19 pandemic caused disruption to public access to services, every health facility had to improve the quality of service to prevent transmission which could save the lives of patients and dentists. Purpose: This study aims to describe the level of patient satisfaction with the quality of service during a pandemic covid-19 at the dental polyclinic at the Lepo-Lepo Kendari Health Center. Research method: This type of research is descriptive in nature with a total sample of 50 people (total sample) who are visitors or patients at the dental polyclinic at the Lepo-Lepo Public Health Center. Results: the results of this study showed that 48% of patients were satisfied on the assurance dimension, 54% of patients were satisfied on the effectiveness dimension of health services, 56% of patients were satisfied on the dimensions of health services (responsiveness), 60% of patients were satisfied on the convenience dimension (physical appearance) and 58% of patients were satisfied on the human relations dimension (empathy). Conclusion: Overall from the five dimensions, the level of patient satisfaction with the quality of service at the dental polyclinic at the Lepo-Lepo Public Health Center is in the satisfied category.

How the Service Quality of Regional Airport Affects Tourist Satisfaction with Airport Services and Their Intention to Revisit Secondary Cities: An Exploratory Study

ABSTRACT This study aims to identify dimensions for measuring tourists’ perceptions of the service quality of regional airports in secondary tourist cities and to investigate the causal relationship between regional airport service quality, tourist satisfaction with airport services, and revisit intention to secondary tourist cities in Thailand. A total of 886 responses are analyzed using the structural equation modeling technique. This study explored four dimensions to measure the service quality of regional airports, namely, diversion, convenience, the efficiency of airport function, and access. Empirical results reveal the direct effects of three dimensions of diversion, convenience, and access on tourist satisfaction with airport services. This study also found indirect effects of the three dimensions on destination revisit intention through tourist satisfaction. Furthermore, the article affirms a strong link between tourist satisfaction with airport services and their intention to revisit the secondary tourist cities.

Intelligent Bus Operation Service Quality Evaluation System Construction

Taking the quality of intelligent bus operation service as the research object, the evaluation index system of intelligent bus operation service quality is established with the dimensions of safety, comfort, convenience, timeliness, wisdom and economy. Using the fuzzy evaluation method, combined with AHP hierarchical analysis and expert method, we evaluated the smart public transportation in Tangshan and Anshan cities. Release online passenger satisfaction survey questionnaires in Tangshan and Anshan cities, in conjunction with fuzzy evaluation. Combined with the analysis of comparative passenger satisfaction survey data, the evaluation results are valid. Based on the results of the survey, reference opinions on the shortcomings of smart public transportation in Tangshan City and Anshan City are provided.

How airline service post COVID-19 pandemic? Domestic LCC passenger perception in Indonesia

Domestic Low-Cost Carrier (LCC) airlines are the primary choice for travelers when traveling during the post-pandemic COVID-19. Indonesia is a country with quite a lot of flight routes with various LCC services. This research was conducted on domestic LCC services in Indonesia during the Post COVID-19 pandemic, completed in December 2022 and January 2023. Data were obtained using a questionnaire with 100 respondents using a Linkert scale. Analysis of the data was carried out using Importance Performance Analysis and Customer Satisfaction Index. The research results show exciting things. Based on the results of the CSI calculation, it is 74.72%. This result means that domestic LCC passengers consider the airline's service Fair. The results of mapping the level of importance and performance of domestic LCC obtained two attributes included in the main priority: Information to passengers in the event of a delay and maintenance and availability of cleaning facilities on the plane. In addition, the Convenience dimension is a priority that must be considered by domestic LCC airlines in Indonesia.

Service Convenience and Customer Loyalty among Non-Rated Hotels in Murang’a County, Kenya

Service environment is characterised by intense competition as organisations rival each other for customers. This underlines the significance of customer loyalty, as it is vital for a firm’s survival and growth. Building a loyal customer base has not only become a major marketing goal, but it is also an important basis for developing a sustainable competitive advantage. Keeping customers has been a challenge among hotels in the hospitality sector. Customers will continue to defect from one hotel to another, which has cost implications for the customer and the hotel itself. Therefore, this study aims to examine the effects of service convenience on customer loyalty in hotels in Murangá County, Kenya. Specifically, the study sought to establish the effects of SERVCON scale dimensions (access convenience, decision convenience, transaction convenience, benefit, and post-benefit conveniences) on customer loyalty. The study targeted establishments that are hotels in the County. A descriptive cross-sectional survey design was used. Data was collected from customers dining in the hotels through self-reported questionnaires. Moreover, 384 respondents were conveniently selected. Variables were measured using adapted and modified constructs from previous research. Questionnaires were pretested in one hotel in Kiambu County to assess their usability for the study. Content validity was used to assess the validity of the questionnaire. The reliability of the constructs was examined using Cronbach’s Alpha coefficient technique. Descriptive statistics (means, percentages, and standard deviations) and inferential statistics (multiple linear regression analysis) were used to analyse quantitative data. The study revealed that service convenience dimensions have a significant positive influence on customer loyalty. The study results provide strong evidence that service convenience influences customer loyalty positively. This finding has great implications for managers of hotels in Murang’a County. Foremost, there is a need to ensure that information regarding the hotel is accessible via different platforms to ease customers’ decision-making. This can be done through an investment into available social media platforms and hiring sales representatives to keep the platforms active and up to date. Secondly, managers of hotels in Murang’a County need to ensure that it is easy to locate and access the hotels. To this end, there is a need to use crystal clear sign boards and lobby Murang’a County to ensure that access roads are updated to tarmac standards and maintained.