Dimensions Of Relationship Quality Research Articles

Structural relationships between workation attachment, workationer power, workation relationship quality, and workation intention

This research aims to examine the structural relationships between the dimensions of workation attachment, workationer power, the dimensions of workation relationship quality, and workation intention. It demonstrates that the proposed model aligns well with the collected data based on a convenience sample comprising 494 workationers in Bangkok using structural equation modeling. The analysis outcomes contribute to the tourism marketing theory by providing additional insights into the dimensions of workation attachment, workationer power, the dimensions of workation relationship quality, and workation intention. The findings from this study can aid workation managers in formulating and executing market-oriented service strategies to enhance the dimensions of workation attachment, workationer power, and the dimensions of workation relationship quality, and foster workation intention.

How customer knowledge management helps retain fitness club members: a mediating effect of relationship quality

PurposeThis study aims to develop a conceptual model to understand how customer knowledge management (CKM) affects fitness club membership renewal through the mediation of relationship quality.Design/methodology/approachData were collected outside of fitness clubs using a systematic sampling method. A total of 224 valid responses were collected. Structural equation modelling was used to evaluate the relationship between the constructs of the research model.FindingsThe results indicate that both knowledge from customers and knowledge for customers have a positive influence on customer satisfaction and customer trust. Among them, knowledge for customers has a stronger influence on customer satisfaction while knowledge from customers has a greater influence on customer trust. Additionally, three dimensions of relationship quality (customer satisfaction, customer trust and customer commitment) positively influence membership renewal intention with customer commitment exhibiting the greatest influence on it.Originality/valueThis study combines the theories of CKM and relationship quality management to explain why members will renew their service contracts. By using fitness clubs as an example, this research extends the authors' understanding of how knowledge from and for customers can influence customers' attitudes and behavioural intentions towards service companies.

SOCIAL RELATIONSHIPS AND DUAL FUNCTIONALITY IN LATER LIFE

Abstract Longer lives are often accompanied by greater risk of cognitive and physical impairments, but we investigate whether social relationships reduce the risk of those impairments. We examine dual functionality – the absence of both dementia and activities of daily living impairments – and draw upon stress process and social integration theories to examine the impact of positive and negative dimensions of relationship quality with friends and family to better understand how social factors may affect how long people maintain both their physical and cognitive functioning in later life. We use nationally representative panel data from the Health and Retirement Study (2006-2016, N=6,985) and Weibull accelerated failure-time models. Higher strain with family members and with friends was associated with a loss of dual functionality at earlier ages (Time Ratio = .97 [95% CI: .95, .99] and TR = .96 [CI: .94, .98], respectively). Greater social support from family members was beneficial, related to a longer time as dual functional (TR = 1.04, CI: 1.02, 1.06); however, more support from friends was related to loss of dual functionality at earlier ages (TR = .98, CI: .96, .99). Findings reveal the implications of social support and strain in different types of relationships for dual functionality.

Peer Victimization among Black Preschoolers: Roles of Emotion Knowledge, Teacher-Child Relationships, and Gender

This study examined whether varying dimensions of teacher-child relationship quality and gender moderated associations between knowledge of negative emotion-eliciting situations and peer victimization among Black preschoolers (60 boys, 54 girls) who ranged in age from 35 to 65 months. Fifty-one children had a Black teacher, 46 had a White teacher, and 17 had a Latine teacher. All teachers were female. Knowledge of negative emotion-eliciting situations was assessed directly in the fall. Lead teachers reported on teacher-child relationship quality between September and December. A second teacher completed peer victimization ratings in the spring of the following year. When teacher-child closeness was high, there was a positive association between knowledge of negative emotion-eliciting situations and physical victimization, but a negative association emerged when teacher-child closeness was low. In accord with the victim schema model that undergirded this study, knowledge of negative emotion-eliciting situations was negatively related to physical victimization for children who experienced high teacher-child conflict and dependency. Black teachers perceived more relational victimization. Our findings highlight the need for further examination of peer victimization among young Black children and suggest that identifying the individual and ecological correlates of peer victimization should be a priority for school psychologists working in early educational contexts.

Multilevel relationships and loyalty in the microfinance industry: evidence from Tanzania

Purpose The operations and viability of microfinance institutions (MFIs), crucial for socioeconomic development and poverty reduction, heavily rely on the multilevel relationships among borrowers, loan officers and MFIs. This study examines the relationship between interpersonal and firm-level relationship quality (RQ) and their simultaneous impact on customer loyalty (CL) in microfinance. Additionally, it investigates the mediating effect of firm-level RQ between CL and interpersonal RQ.Design/methodology/approach In this study, correlational research methods were employed. Completed questionnaires were received from 498 MFI borrowers in Dar es Salaam and Mwanza cities. Regression techniques and structural equation modeling were utilized to analyze the data. Before hypothesis testing, the validity and reliability of the measurements were confirmed.Findings Interpersonal-level and firm-level RQs are significantly related. Interpersonal-level RQ and its dimensions are significantly linked to CL, whereas firm-level RQ and its dimensions are insignificantly related to CL, except for commitment. Interpersonal-level relationships have a stronger impact on CL than firm-level relationships. Among all the dimensions of RQ, commitment has the greatest influence on CL at both levels. Firm-level RQ negatively and insignificantly mediates the relation between interpersonal-level RQ and CL.Research limitations/implicationsThe study findings only apply to Tanzania's microfinance industry, because the interactions between and the relative effects of firm and interpersonal ties may vary across various contexts and cultures. Future research may consider replicating this study in other contexts and cultures to confirm these findings.Practical implications This study advances the understanding of how multilevel relationships affect CL within the microfinance industry. This insight will assist MFIs and policymakers in identifying alternative and more efficient relational strategies to enhance CL, a critical element for the sustainability of MFIs. In turn, the sustainability of MFIs in low-income countries like Tanzania holds paramount importance for stimulating socioeconomic development and, hence, achieving the goal of poverty eradication.Originality/value While previous studies on multilevel relationships concentrated on a single relational dimension (trust) and were conducted within the realms of retail, airline and industrial manufacturing, the current study employs the three most popular relational dimensions: trust, commitment and satisfaction, within the microfinance context. Additionally, this study investigates the mediation effect of firm-level RQ between interpersonal-level RQ and CL, a previously unexplored area in research.

How does channel integration quality promote omnichannel customer citizenship behavior? The moderating role of the number of channels used and gender

PurposeBuilding on stimulus organism response theory, the current study examines the influence of channel integration quality dimensions (channel service configuration and integrated interactions) on the omnichannel retail store's shoppers' satisfaction, trust and commitment, subsequently leading to customer citizenship behavior (CCB). It examines the relationships proposed against boundary conditions, the number of channels used during the purchase and gender.Design/methodology/approachThe research is descriptive, quantitative and cross-sectional investigation. It was conducted using data from 451 Indian omnichannel shoppers using a validated self-administered questionnaire. The proposed conceptual model was tested using PLS-SEM and PLS-MGA.FindingsThe results indicate that channel service configuration positively impact the dimensions of relationship quality of the omnichannel shoppers. However, integrated interactions influence trust and commitment directly but affect satisfaction indirectly through trust. Subsequently, relationship quality significantly explains CCB. The model results show r2 = 0.402 for CCB; that is, 40.2% of CCB is explained by channel integration and relationship quality. The moderating effect of the number of purchase channels used and gender on all proposed relationships were tested. PLS-MGA results revealed channel service configuration led to shopper commitment, subsequently impacting CCB. The effect was more among shoppers who used more than 2 channels. The impact of channel service configuration on commitment was seen more among female shoppers. Male and female shoppers exhibited satisfaction-driven and trust-driven citizenship behavior, respectively.Research limitations/implicationsThe study is carried out in the Indian population, where omnichannel retailing is still in the nascent stage.Originality/valueThis is the first study to demonstrate channel integration quality may influence customer citizenship behavior through relationship quality dimensions, tested against boundary conditions, the number of channels used during the purchase and gender. The findings from this research would help retail store managers design their omnichannel operations to encourage firm-beneficial value co-creation behaviors among omnichannel shoppers.

Gender differences in the role of peer relationship quality on psychological symptoms in youth at-risk for maltreatment

Previous studies have identified associations between peer relationship quality and psychological problems. The current study seeks to expand this research by 1) examining these associations within high-risk adolescents; 2) using diverse dimensions of peer relationship quality; and 3) considering potential gender differences. This study sample includes 635 youth at-risk of maltreatment derived from the Longitudinal Studies of Child Abuse and Neglect (LONGSCAN) data. To eradicate within-cluster effects, the Generalized Estimating Equations approach was conducted. Results revealed that adolescents who had higher conflict with their peers showed higher levels of anger/irritability and depression. There were significant interaction effects between gender and intimacy on anger/irritability and depression. Female adolescents who had higher levels of intimacy with their peers showed greater anger/irritability and depression, compared to males who had higher levels of intimacy. Findings advance our knowledge of gender differences in the effects of peer relationship quality on psychological symptoms among youth at-risk of maltreatment.

Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender

PurposeBuilding on stimulus organism response theory, the current study examines the influence of pickup service quality of buy online, pickup in-store (BOPIS) service on the BOPIS users' satisfaction, trust and commitment, subsequently leading to customer citizenship behavior (CCB). It examines the proposed relationships against boundary conditions, product categories and gender.Design/methodology/approachThe research is descriptive, quantitative and cross-sectional investigation. It was conducted using data collected from 401 Indian omnichannel shoppers using a validated self-administered questionnaire. The proposed conceptual model was tested using Partial Least Squares-Structural Equation Modeling (PLS-SEM) and Partial Least Squares-Multi-group analysis (PLS-MGA).FindingsThe results indicate that pickup service quality in BOPIS positively impacts all the dimensions of relationship quality of the BOPIS users. Satisfaction and commitment directly affect CCB. However, trust impacts CCB indirectly through commitment. The moderating effect of the product category purchased and gender on specified relationships was tested. Results revealed the impact of pickup service quality on BOPIS users' trust and commitment differed across product categories. More impact was seen among users who purchased shopping and specialty goods. The study also found that trust-driven citizenship behavior was seen more among female BOPIS users when compared to males.Research limitations/implicationsThe study is carried out on the Indian population, where omnichannel retailing is still nascent.Originality/valueThis study addresses the gap to investigate the value co-creation behavior (CCB) in the omnichannel retail context among BOPIS users. This study is the first to show that in-store pickup service quality in BOPIS might affect customer citizenship behavior through relationship quality dimensions, assessed against boundary conditions such as the product category and BOPIS user gender.

SOCIAL RELATIONSHIPS AND COGNITIVE IMPAIRMENT IN LATER LIFE

Abstract With population aging and the growing population at-risk of cognitive impairment, Alzheimer’s disease, and related dementias, there is a need for a better understanding of how social factors may affect cognitive impairment. Drawing from stress process theory and social integration theory, we examine the impact of positive and negative dimensions of relationship quality with friends and family on cognitive impairment in later life. We analyze Cox proportional hazards models using nationally representative panel data from the Health and Retirement Study (2006-2016, N=10,626) to examine how the quality of family and friend relationships in adulthood may influence risk of cognitive impairment. Strain with family members and with friends was significantly related to higher risk of cognitive impairment (Hazard Ratio: 1.15 [95% CI: 1.08, 1.21] and 1.20 [95% CI: 1.13, 1.28], respectively). Support from family members was beneficial, related to lower risk of cognitive impairment (HR: 0.93, CI: .89, .99); however, support from friends was related to higher risk of cognitive impairment (HR: 1.10, CI: 1.05, 1.14). Findings reveal the implications of social support and strain in different types of relationships for cognitive health.

The impact of interpersonal interaction factors on consumers’ purchase intention in social commerce: a relationship quality perspective

PurposeInterpersonal interaction can influence consumers’ purchase intention in social commerce (s-commerce). This paper aims to identify interpersonal interaction factors as well as the mediating effect of relationship quality between interpersonal interaction factors and consumers’ purchase intention in s-commerce.Design/methodology/approachThis study explores new dimensions of interpersonal interaction in s-commerce by integrating interaction between consumers and online vendors and that between consumers and online recommenders in s-commerce. An online questionnaire was used to collect the data, and partial least squares structural equation modeling (PLS-SEM) was employed for data analysis.FindingsThe results indicate that interpersonal interaction factors of both online vendors and online recommenders positively affect swift guanxi and initial trust between consumers and online vendors. Swift guanxi and initial trust positively affect consumers’ purchase intention. Initial trust partially mediates between interpersonal interaction factors and purchase intention while swift guanxi does not mediate between perceived similarity of online recommenders and purchase intention.Practical implicationsThe findings can be used to guide vendors in s-commerce platforms to make good use of platform features to improve interpersonal interaction. Meanwhile, s-commerce platforms should be enhanced with efficient interaction tools to help cultivate relationship quality between consumers and online vendors.Originality/valueThis study combines social exchange theory, trust transfer theory and relationship quality theory to investigate the factors that influence swift guanxi and initial trust between consumers and online vendors, which extends the study of interpersonal interaction and enriches the dimensions of relationship quality in the context of s-commerce.

Better together: Relationship quality and mental health among cardiac patients and spouses.

Reductions in marital relationship quality are pervasive post-cardiac event. It is not yet understood how relationship quality is linked to mental health outcomes in couples where one member has established cardiovascular disease (CVD) and the interdependence within dyads is seldom measured. This research is required as psychological distress has been independently linked to CVD incidence, morbidity, and mortality. This study assessed associations of relationship quality with depression and anxiety among patients with CVD and their spouses. Participants completed questionnaires measuring four dimensions of relationship quality and mental health. Data were analyzed using an Actor-Partner Interdependence Model with hierarchical moderation analyses. 181 dyads (N=362 participants) comprised the study sample. Most patients had coronary artery disease (66.3%) and 25.9% were female. Patients reported higher relationship satisfaction and fewer anxiety symptoms than did spouses. Patients and spouses with high dyadic consensus and affectional expression reported fewer mental health symptoms, but only when the other partner also perceived high levels of consensus and affectional expression in the relationship. Patients and spouses with low dyadic cohesion reported worse mental health symptoms (actor effects), but those effects were no longer significant when both the patient and the spouse appraised the relationship as having high levels of dyadic cohesion. Taken together, relationship quality is linked to mental health symptoms in patients with CVD and their spouses. Longitudinal and experimental studies are now warranted to further substantiate the cross-sectional findings of this study.

Patterns of problematic teacher–child relationships in upper elementary school

This study focused on (1) whether dimensions of relationship quality (i.e., closeness, conflict, and dependency) jointly form distinct relationship patterns in a normative sample of upper elementary schoolers (N = 1078), (2) the extent to which patterns observed in the normative sample could be found in a problematic sample (N = 241) consisting of children that teachers experienced relationship problems with, and (3) whether children's gender, ethnicity, and behavior problems are related to relationship patterns. Three relationship patterns were found in the normative sample: A supportive pattern (73.2%), a mildly insecure pattern (17.6%), and a dysfunctional pattern (9.2%). Most children from a problematic sample could be assigned to one of these patterns with high certainty, providing evidence for validation of normative patterns in a more problematic sample. The distribution of children over the relationship patterns differed significantly between samples. Boys and children with problem behavior were overrepresented in unfavorable patterns.

Intergenerational Transmission of Relationship Quality in Later-Life Families.

This article examines the transmission of older women's relationship quality with their mothers and fathers to their relationship quality with their own adult children in midlife. We also investigate how the transmission is moderated by the dimension of relationship quality (closeness vs. strain) and the gender of both the older women's parents and their adult children. Prior research has primarily examined parents' transmission of relationship quality to young children with little attention to whether and when this pattern occurs in later-life families. We conducted multilevel analyses using data collected from 249 older women and 643 of their adult children as part of the Within-Family Differences Study-I. We found evidence for transmission of older women's reported closeness and tension with their mothers and fathers to their reported closeness and tension with their adult children. Adult children's reports also revealed that older women's closeness with their own mothers was transmitted to their adult children's reported closeness with the older women themselves. Mother-child closeness was transmitted more strongly than mother-child tension, and mother-child closeness was transmitted more strongly to daughters than sons, based on adult children's reports. This study demonstrates the continuity of intergenerational influence in later-life families and highlights the essential roles that selective social learning and social structural position (i.e., gender) play in conditioning the socialization process.

The future of data-driven relationship innovation in the microfinance industry

Data-driven innovation (DDI) initiatives by microfinance institutes have transformed the global poverty alleviation landscape. Despite the fact that relationship building is one of the primary goals of DDI initiatives in microfinance operations, there has been little research on the dimensions of relationship quality. This study examines how DDI initiatives recognize and incorporate relational dimensions in their service offerings to alleviate poverty. Drawing on a systematic literature review, thematic analysis and interviews with 20 microfinance managers, this research explores the relationship quality parameters that need to be leveraged. Grounded in the resource-based theory, the findings of this study confirm trust and commitment as two key relationship capabilities. The findings contribute to a better understanding of how microfinance institutes can use DDI to achieve sustainable competitive advantage.

The Emerging Adults’ Relationships with Siblings Scale: Development and Validation

The current study reports on a new measure of sibling relationship quality, the Emerging Adults’ Relationships with Siblings Scale (EARSS), which was developed via one qualitative study (Study 1: M Age = 21.20, SD = 2.07, 71% female, N = 45) and two quantitative studies (Study 2: M Age = 25.70, SD = 2.98, 68% female, N = 990; Study 3: M Age = 25.42, SD = 2.53, 55% female, N = 865). Results from these studies yielded a measure of sibling relationships during emerging adulthood that included five confirmed factors: Closeness, Conflict, Ill-Wishes, Parent-Mediated Relationship, and Upward Comparison. Overall, the factors of the EARSS were shown to be internally consistent and demonstrated strong convergent and divergent validity. Compared with previous measures, the EARSS provides an efficient, broad measure of sibling relationship quality relevant to the experiences of emerging adults, and assesses positive and negative dimensions of sibling relationship quality.

Loan repayment among group borrowers in Tanzania: the role of relationship quality

Although the social capital, in terms of stronger interpersonal relationships between group borrowers, has been found to exert a positive impact on group loan repayment, there is no existing research that has endeavored to study the influence of relationship quality between individual group borrowers on group loan repayment. Therefore, this study seeks to understand the impact of relationship quality and its dimensions on group loan repayment using data gathered from a survey of 450 joint liability borrowers. The data was analyzed using structural equation modeling (SEM). Findings indicate that relationship quality and its dimensions do not influence group loan repayment, suggesting that follow-up loans provide incentives to repay. Commitment, trust, and satisfaction are affirmed as dimensions of relationship quality between individual group members, with trust exerting the strongest influence. Potential group borrowers need to self-select and screen each other based on relationship quality factors, particularly trust, to reduce opportunistic behavior.

Revisiting business relationship quality in subsistence marketplaces

Micro-entrepreneurs play a critical role in alleviating poverty in subsistence marketplaces through their business relationships with microfinance institutions. Despite the enormous importance of these relationships, a critical research question on the dimensions of business relationship quality and their overall effects on relationship outcomes remains unanswered. Thus, drawing on the relationship marketing, social exchange, and self-determination theories, this study answers the focal research question by conducting in-depth interviews (n = 30), thematic analysis, and a survey (n = 300) of micro-entrepreneurs in a subsistence marketplace. The findings show a third-order business relationship quality model with three second-order dimensions (i.e., business trust, business respect, and business reciprocity) and nine subdimensions. The findings confirm the impact of business relationship quality on business customer inspiration and business customer value examined in this marketplace. The findings also identify the mediating role of customer inspiration and both the moderating and quadratic roles of relationship quality on relationship outcomes. The predictive power of the business relationship quality model is validated through PLSpredict using a training sample (n = 270) and a holdout sample (n = 30).

Service innovation, experiential relationship quality and shopping outcomes in a smart unmanned store

ABSTRACT This study aims to examine the relationships among the dimensions of service innovation (product innovation, process innovation, marketing innovation and organizational innovation), the dimensions of experiential relationship quality (experiential value, experiential satisfaction, experiential trust and experiential commitment) and the dimensions of shopping outcomes ((positive word-of-mouth (WOM) and patronage intentions)). Data were obtained from 485 respondents at one smart unmanned store in Wuhan of China, and were analyzed using structural equation modeling. The findings show that product innovation, process innovation, marketing innovation, organizational innovation and experiential value have a direct positive influence on experiential satisfaction. Also, experiential value, experiential satisfaction and experiential trust have a direct positive influence on experiential commitment, which in turn lead to positive WOM, while experiential trust has a positive influence on patronage intentions. This study concludes with key implications arising from the analyses and further research opportunities.

Investigating the Linkage between Relationship Quality Dimensions, Brand Awareness, and Brand Image: An Emerging African Market Perspective

Investigating the Linkage between Relationship Quality Dimensions, Brand Awareness, and Brand Image: An Emerging African Market Perspective

Psychological characteristics and sexual correlates of the resolution experience

ABSTRACT Introduction Resolution is least researched phase of the sexual response cycle. There is lack of knowledge of its psychological characteristics and correlates. Objectives To develop a measure of depth of the resolution experience and explore its correlations with sexual functioning and intimate relationship quality. Method The sample consisted of 475 respondents to an online survey (303 women, 172 men, mostly Portuguese). We used the Sexual Resolution Scale (SRS), which has eight items elaborated from the literature on resolution; the items refer to 1) experiencing profound peace, 2) deep relaxation, 3) heart rate acceleration, 4) intensified body awareness, 5) intensified emotions, 6) intensified imagination, 7) willingness to talk about emotionally charged subjects, 8) willingness to listen to emotionally charged subjects. Participants were asked to rate how intensely they had these experiences immediately after their last sexual encounter. Additionally, participants reported the intensity of desire, arousal, and orgasm, during the last sexual encounter, and completed the International Index of Erectile Function (IIEF-15), the Female Sexual Function Index (FSFI), the Female Sexual Distress Scale – Revised, and the Perceived Relationship Quality Components Inventory Results A confirmatory factor analysis revealed that the SRS has two dimensions: Internal Experience (items 1 to 6) and Openness to Communication (items 7, 8). Both present good reliability. Invariance was confirmed between sexes. In women, Internal Experience and Openness to Communication correlated significantly with desire (rIE = .52, rOC = .24) and arousal (rIE = .48, rOC = .21) during last sexual encounter. Women's orgasm intensity during last sexual encounter correlated significantly with Internal Experience (rIE = .28), but not with Openness to Communication (rOC = .08, p = .148). Women's Internal Experience and Openness to Communication correlated significantly with better relationship quality (rIE = .27, rOC = .21), better sexual functioning (FSFI total score) (rIE = .49, rOC = .27), and less sexual distress (rIE = -.35, rOC = -.16). Men's Internal Experience and Openness to Communication correlated significantly with desire (rIE = .38, rOC = .26), arousal (rIE = .40, rOC = .32), and orgasm intensity, during last sexual encounter (rIE = .46, rOC = .26). Men's Internal Experience correlated significantly with better relationship quality (rIE = .32) and IIEF-15 dimensions of intercourse satisfaction (rIE = .41), sexual satisfaction (rIE = .32), orgasmic function (rIE = .20), and desire (rIE = .20), but not with erectile function (rIE = .06, p = .438). Men's Openness to Communication correlated significantly with better relationship quality (rIE = .31), intercourse satisfaction (rIE = .31) and sexual satisfaction (rIE = .19), but not with erectile function (rIE = -.08, p = .291), orgasmic function (rIE = .10, p = .178), and desire (rIE = .10, p = .211). Conclusions The SRS has good psychometric properties and is valid for both sexes. This study emphasizes the twofold nature of resolution encompassing internal and relational experiences that are psychologically richer than a mere transition to an unaroused state, and subject to individual differences. Deeper resolution correlated with better sexual function and relationship quality. Disclosure Work supported by industry: no.