Digital Platforms Research Articles

Citizens’ conscious engagement in digital platforms: advancing public service delivery within the public service logic framework

ABSTRACT Public service logic (PSL) acknowledges the pivotal role of citizen participation in value creation, yet the effect of citizens’ conscious engagement on public service delivery and co-creation of value with public service organizations (PSOs) remains underexplored. This study addresses this issue through empirical research on the interactional text data between users and PSOs on an online responsive service platform in Beijing, China. The study contributes by unveiling evidence of users’ conscious engagement and input and examines its influence on PSOs’ responsiveness and service outcomes. Furthermore, it extends the research on value co-creation within digital platforms.

Examining the Effectiveness of Interactive Webtoons for Premature Birth Prevention: Protocol for a Randomized Controlled Trial.

Premature birth poses significant health challenges globally, impacting infants, families, and society. Despite recognition of its contributing factors, efforts to reduce its incidence have seen limited success. A notable gap exists in the awareness among women of childbearing age (WCA) regarding both the risks of premature birth and the preventative measures they can take. Research suggests that enhancing health beliefs and self-management efficacy in WCA could foster preventive health behaviors. Interactive webtoons offer an innovative, cost-effective avenue for delivering engaging, accessible health education aimed at preventing premature birth. This protocol describes a randomized controlled trial to assess the effectiveness and feasibility of a novel, self-guided, web-based intervention-Pregnancy Story I Didn't Know in Interactive Webtoon Series (PSIDK-iWebtoons)-designed to enhance self-management efficacy and promote behaviors preventing premature birth in WCA. Using an explanatory sequential mixed methods design, this study first conducts a quantitative analysis followed by a qualitative inquiry to evaluate outcomes and feasibility. Participants are randomly assigned to 2 groups: one accessing the PSIDK-iWebtoons and the other receiving Pregnancy Story I Didn't Know in Text-Based Information (PSIDK-Texts) over 3 weeks. We measure primary efficacy through the self-management self-efficacy scale for premature birth prevention (PBP), alongside secondary outcomes including perceptions of susceptibility, severity, benefits, and barriers based on the health belief model for PBP and PBP intention. Additional participant-reported outcomes are assessed at baseline, the postintervention time point, and the 4-week follow-up. The feasibility of the intervention is assessed after the end of the 3-week intervention period. Outcome analysis uses repeated measures ANOVA for quantitative data, while qualitative data are explored through content analysis of interviews with 30 participants. The study received funding in June 2021 and institutional review board approval in October 2023. Both the PSIDK-iWebtoons and PSIDK-Texts interventions have been developed and pilot-tested from July to November 2023, with the main phase of quantitative data collection running from November 2023 to March 2024. Qualitative data collection commenced in February 2024 and will conclude in May 2024. Ongoing analyses include process evaluation and data interpretation. This trial will lay foundational insights into the nexus of interactive web-based interventions and the improvement of knowledge and practices related to PBP among WCA. By demonstrating the efficacy and feasibility of a web-based, interactive educational tool, this study will contribute essential evidence to the discourse on accessible and scientifically robust digital platforms. Positive findings will underscore the importance of such interventions in fostering preventive health behaviors, thereby supporting community-wide efforts to mitigate the risk of premature births through informed self-management practices. Korea Disease Control and Prevention Agency (KDCA) KCT0008931; https://cris.nih.go.kr/cris/search/detailSearch.do?seq=25857. DERR1-10.2196/58326.

Fabric perceptions in digital contexts: exploring the correlation between certainty and accuracy

As the fashion industry increasingly adopts digital platforms, fashion designers face challenges in digitally exploring and selecting fabrics. This transition underscores the complexities in digitally capturing fabrics. Extending our previous research, this study specifically examined the relationship between designers' certainty and their perceptual accuracy in digital fabric evaluations because uncertainty can diminish confidence in digital assessments, leading to an over-reliance on physical samples and slowing digital progress. The research employed a comparative analysis, engaging designers in both digital and physical fabric evaluations. The objectives of this study were: to evaluate the precision of digital fabric representations against physical assessments; to assess designers' psychological certainty and its correlation with assessment accuracy; and to identify fabric attributes that are most prone to misrepresentation digitally. The findings indicated that there is no direct correlation between evaluation accuracy and psychological certainty. Notably, for drapability, digital evaluations exhibited both high levels of certainty and accuracy, implying potential enhancements in digital representations of other textile attributes. The results of this study will contribute to the development of advanced digital fabric evaluation systems that can accurately replicate the physical fabric experience, thus ensuring a high level of certainty. This, in turn, will enhance the reliability and effectiveness of fabric selection on digital platforms.

Shifts in digital media usage before and after the pandemic by Rusyns in Ukraine

Abstract The COVID-19 pandemic touched every corner of the globe, even impacting the sphere of linguistics in terms of communication, lexis, and how linguists conduct their research. However, Rusyn, a minority language in Ukraine’s Transcarpathian region, took advantage of this period in a new attempt at revitalization. Rusyn is spoken in several European countries and has the privilege of being recognized and protected in most of them. Ukraine does not, however, consider Rusyn to be a language, and, therefore, does not protect it. There have been several movements for recognition and autonomy in the past, but all have been unsuccessful. The pandemic gave this small community of speakers a new chance to elevate their work towards boosting the language’s vitality and status through digital platforms such as YouTube and collective writing projects. This paper looks at the before-and-after of the pandemic in relation to Rusyn in Transcarpathia, focusing on the shift in digital approaches to protecting and promoting the language. It concludes that, in fact, a shift has occurred in terms of utilizing digital media in order to promote the language.

Technological Innovations and Financial Literacy: Navigating Digital Investment Platforms

Technological Innovations and Financial Literacy: Navigating Digital Investment Platforms

The digital revolution in India: bridging the gap in rural technology adoption

This study investigates the factors that influence the adoption of digital technology in rural areas of India, with a focus on the Digital India Program (DIP). By analyzing the age distribution, education levels, technology adoption rates, and utilization patterns among rural populations, this research provides insights into the effectiveness of the DIP in targeting specific demographics and promoting digital inclusion. Quantitative data were collected from 400 respondents in Kalahandi District in the Odisha state of India. The data collected were analyzed using SPSS. The findings reveal a predominantly young population in rural India, indicating a workforce with significant economic potential and a higher likelihood of embracing digital technologies. Moreover, the study highlights the high levels of education among respondents, indicating a population well-equipped to understand and benefit from digital initiatives. Unexpectedly, the research shows a higher rate of digital technology adoption among female respondents, challenging the perception of gender disparities in technology access. This finding suggests that the DIP has played a vital role in bridging the gender gap and empowering women in rural areas. Additionally, the study uncovers a trend towards mobile-based services over computer-based services, signaling a shift in technology utilization patterns. This emphasizes the need to prioritize mobile technology and improve connectivity in rural areas to ensure wider access to digital platforms.

Social media influence on COVID-19 vaccine perceptions among University students: a Malawi case study

IntroductionThe global fight against the COVID-19 pandemic relies significantly on vaccination. The collective international effort has been massive, but the pace of vaccination finds hindrance due to supply and vaccine hesitancy factors. Understanding public perceptions, especially through the lens of social media, is important. This study investigates the influence of social media on COVID-19 vaccine perceptions among university students in Malawi.MethodsThe study utilized a quantitative methodology and employed a cross-sectional study design to explore the relationship between social media dynamics and COVID-19 vaccine perceptions among 382 randomly sampled students at MUBAS. Data, collected by use of a Likert-scale questionnaire, was analyzed using IBM SPSS 20 for descriptive statistics and Pearson correlation tests.ResultsThe findings reveal crucial correlations. Specifically, trust in online vaccine information shows a positive correlation (r = 0.296, p < 0.01) with active engagement in social media discussions. Conversely, a negative correlation surfaces concerning individuals’ reactions to vaccine availability in Malawi (r = -0.026, p > 0.05). The demographic overview highlights the prevalence of the 16 to 30 age group, representing 92.9% of respondents.ConclusionsThe identified correlations emphasize the need for careful communication strategies tailored to combat misinformation and enhance vaccine acceptance among the younger demographic in Malawi. The positive correlation between trust in online vaccine information and social media engagement underscores digital platforms’ potential for disseminating accurate information. Conversely, the negative correlation with vaccine availability reactions suggest the presence of complex factors shaping public perceptions.

Evaluating strategies to persist for digital platform firms in a post-digitalization era: an empirical evidence from Indian platform firms

Evaluating strategies to persist for digital platform firms in a post-digitalization era: an empirical evidence from Indian platform firms

Designing a Digital Environment to Support the Co-production of Public Services: Balancing Multiple Requirements and Governance Concepts

This paper investigates the challenges of designing a computer supported collaborative environment aimed at facilitating co-production processes, i.e., those collaborative processes between Public Administrations, private stakeholders and citizens that aim at the design of public services, their implementation, and their shared delivery to the community. We argue that, for such a digital platform, different types of socio-technical requirements should be considered, i.e., those related to governance models and associated collaboration dynamics; requirements that may emerge from the specific type of public service to design; as well as user and technical requirements common to all e-government platforms. This research informed the development and testing of a digital collaboration platform that offers guidance on how to organize a co-production initiative and a network of stakeholders, functionalities to support collaborative work, and enablers (in the form of reusable knowledge and digital resources) to perform the sequence of steps to produce a public service. The lessons learned from the iterative platform development process and a preliminary evaluation study conducted with three Public Administrations in different European countries pointed at specific functionalities that are perceived as most crucial and at different appropriation practices that depend on the organizational structure of the involved Public Administrations and related multi-stakeholder networks. The innovation that is brought about with respect to general-purpose platforms for computer supported cooperative work is represented by the operationalization of co-production processes, with step-by-step guidance and potential reuse (with adaptation) of ready to use resources and processes. Based on the results of our research, general guidelines are also proposed for the design of future digital platforms supporting co-production.

The rise of Parkinson’s disease is a global challenge, but efforts to tackle this must begin at a national level: a protocol for national digital screening and “eat, move, sleep” lifestyle interventions to prevent or slow the rise of non-communicable diseases in Thailand

The rising prevalence of Parkinson’s disease (PD) globally presents a significant public health challenge for national healthcare systems, particularly in low-to-middle income countries, such as Thailand, which may have insufficient resources to meet these escalating healthcare needs. There are also many undiagnosed cases of early-stage PD, a period when therapeutic interventions would have the most value and least cost. The traditional “passive” approach, whereby clinicians wait for patients with symptomatic PD to seek treatment, is inadequate. Proactive, early identification of PD will allow timely therapeutic interventions, and digital health technologies can be scaled up in the identification and early diagnosis of cases. The Parkinson’s disease risk survey (TCTR20231025005) aims to evaluate a digital population screening platform to identify undiagnosed PD cases in the Thai population. Recognizing the long prodromal phase of PD, the target demographic for screening is people aged ≥ 40 years, approximately 20 years before the usual emergence of motor symptoms. Thailand has a highly rated healthcare system with an established universal healthcare program for citizens, making it ideal for deploying a national screening program using digital technology. Designed by a multidisciplinary group of PD experts, the digital platform comprises a 20-item questionnaire about PD symptoms along with objective tests of eight digital markers: voice vowel, voice sentences, resting and postural tremor, alternate finger tapping, a “pinch-to-size” test, gait and balance, with performance recorded using a mobile application and smartphone’s sensors. Machine learning tools use the collected data to identify subjects at risk of developing, or with early signs of, PD. This article describes the selection and validation of questionnaire items and digital markers, with results showing the chosen parameters and data analysis methods to be robust, reliable, and reproducible. This digital platform could serve as a model for similar screening strategies for other non-communicable diseases in Thailand.

Theory and evidence-base for a digital platform for the delivery of language tests during awake craniotomy and collaborative brain mapping

ObjectivesBuild the theoretical and evidence-base for a digital platform (map-OR) which delivers intraoperative language tests during awake craniotomy and facilitates collaborative sharing of brain mapping data.DesignMixed methodology study including two...

Inverting social innovation to transform health system responses to climate change adaptation and mitigation in the global south

Systems thinking is aimed at understanding and solving complex problems that cut across sectors, an approach that requires accurate, timely, and multisectoral data. Citizen-driven big data can advance systems thinking, considering the widespread use of digital devices. Using digital platforms, data from these devices can transform health systems to predict and prevent global health crises and respond rapidly to emerging crises by providing citizens with real-time support. For example, citizens can obtain real-time support to help with public health risks via a digital app, which can predict evolving risks. These big data can be aggregated and visualized on digital dashboards, which can provide decision-makers with advanced data analytics to facilitate jurisdiction-level rapid responses to evolving climate change impacts (e.g., direct public health crisis communication). In the context of climate change, digital platforms can strengthen rapid responses by integrating information across systems (e.g., food, health, and social services) via citizen big data. More importantly, these big data can be used for rapid decision-making,a paradigm-changing approach that can invert social innovation, which we define as co-conceptualizing societal solutions with vulnerable communities to improve economic development with a focus on community wellbeing. However, to foster equitable and inclusive digital partnerships that invert social innovation, it is critical to avoid top-down approaches that sometimes result when researchers in the Global North and South collaborate. Equitable Global South–North partnerships can be built by combining digital citizen science and community-based participatory research to ethically leverage citizen-driven big data for rapid responses across international jurisdictions.

Mapping the landscape: unveiling the structural dynamics of industry platforms

Purpose The proliferation of industry platforms has disrupted several industries. Firms adopting a platform business model have experienced a substantial expansion in size and scale, positioning themselves as the foremost valuable entities in market capitalization. Over the past two decades, there has been a substantial expansion in the body of literature dedicated to platforms, and different streams of research have emerged. Despite considerable efforts and the significant progress made in recent years toward a comprehensive understanding of industry platforms, there is still room for further harnessing the field’s diversity. As a result, the aim of this article is to examine the field’s structure, identify research concerns and provide suggestions for future research, thereby enhancing the overall understanding of industry platforms.Design/methodology/approach We conducted a thorough examination of 458 articles on the topic using bibliometric methods and systematic review techniques.Findings Through co-citation analysis, we identified five distinct clusters rooted in various bodies of literature: two-sided markets, industry platforms, digital platforms, innovation platforms and two-sided networks. Furthermore, the examination of these five clusters has revealed three key areas that demand further consideration: (1) terminologies, (2) classifications and (3) perspectives.Originality/value While previous reviews have provided valuable insights into the topic of industry platforms, none have explored the structure of the field so far. Consequently, as a first step toward advancing the field, we uncover the structure of the literature, identifying three major areas of concern. By addressing these concerns, our goal is to converge different clusters, thereby harnessing the diversity in the field and enhancing the overall understanding of industry platforms.

Exploring the key factors influencing the actual usage of digital tax platforms

In this groundbreaking study, we explore the behavioral determinants critical to the acceptance and effective utilization of Jordan's digital tax platform among taxpayers. Utilizing an unprecedented combination of frameworks from the Technology Acceptance Model (TAM), Social Capital Theory (SCT), and Theory of Reasoned Action (TRA), this study pioneers a unique integrated approach. Data gathered through questionnaires across Jordan's multiple governorates lay the groundwork for this analysis. Employing the sophisticated Partial Least Squares Structural Equation Modeling (PLS-SEM) within SPSS, our results uncover the profound impact of both social factors (trust, subjective norms) and technological attributes (perceived ease, utility), as conceptualized in TAM, SCT, and TRA. This research is distinct in its focus on Jordan, providing new insights into the nexus of tax compliance and technology adoption, a relatively uncharted area in existing literature.

Open e-commerce 1.0, five years of crowdsourced U.S. Amazon purchase histories with user demographics

This is a first-of-its-kind dataset containing detailed purchase histories from 5027 U.S. Amazon.com consumers, spanning 2018 through 2022, with more than 1.8 million purchases. Consumer spending data are customarily collected through government surveys to produce public datasets and statistics, which serve public agencies and researchers. Companies now collect similar data through consumers’ use of digital platforms at rates superseding data collection by public agencies. We published this dataset in an effort towards democratizing access to rich data sources routinely used by companies. The data were crowdsourced through an online survey and shared with participants’ informed consent. Data columns include order date, product code, title, price, quantity, and shipping address state. Each purchase history is linked to survey data with information about participants’ demographics, lifestyle, and health. We validate the dataset by showing expenditure correlates with public Amazon sales data (Pearson r = 0.978, p < 0.001) and conduct analyses of specific product categories, demonstrating expected seasonal trends and strong relationships to other public datasets.

Practice Standards in International Medical Departments of Public Academic Hospitals in China: Cross-Sectional Study.

Improving health care in cities with a diverse, international population is crucial for ensuring health equity, particularly for foreigners facing challenges due to cultural and language barriers. This situation is especially relevant in China, a major destination for expatriates and travelers, where optimizing health care services and incorporating international standards in the public sector are vital. Achieving this involves understanding the operational details, cultural and linguistic nuances, and advancing medical digitalization. A strategic approach focusing on cultural competence and awareness of health care systems is essential for effectively navigating health care for foreigners and expatriates in China. The aim of this study was to perform an in-depth analysis of the subjective and objective experiences of local and international patients in public hospitals in China to provide a basis for enhancing the medical experience of all patients. A structured questionnaire was provided to patients at an international outpatient service of a top-tier university hospital in China. Qualitative analysis of the survey responses was performed to methodically categorize and analyze medical treatment, focusing on patient demand and satisfaction across four main category elements ("high demand, high satisfaction"; "high demand, low satisfaction"; "low demand, high satisfaction"; and "low demand, low satisfaction"), enabling a detailed cross-sectional analysis to identify areas for improvement. Elements falling under "high demand, high satisfaction" for both Chinese and international patients were primarily in the realms of medical quality and treatment processes. In contrast, elements identified as "high demand, low satisfaction" were significantly different between the two patient groups. The findings highlight the importance of systematic, objective research in advancing the quality of international health care services within China's leading academic medical centers. Key to this improvement is rigorous quality control involving both patients and providers. This study highlights the necessity of certifying such centers and emphasizes the role of digital platforms in disseminating information about medical services. This strategy is expected to cater to diverse patient needs, enhancing the overall patient experience. Furthermore, by developing comprehensive diagnosis and treatment services and highlighting the superior quality and costs associated with international health care, these efforts aim to foster a sense of belonging among international patients and increase the attractiveness of China's medical services for this demographic.

Japan Introduced Full VAT Liability Regime to Digital Platforms

In this article, the author discusses a new Japanese tax reform named the “Platform Taxation” regime, which is, in effect, the long-awaited Japanese adoption of the full VAT/GST liability regime that is recommended in the OECD’s 2019 report.

CONCEPTUAL STUDY OF FINANCIAL LITERACY AND FINANCIAL INCLUSION: AMONG THE MILLENNIAL’S

In an evolving period of tremendous technological advancement and intensifying global competitiveness, an economy and its citizens need to operate with awareness, adaptability, and alignment with changes and development in order to stand ahead of and thrive with the dynamics. In spite of conventional and foundational work, modernism's recent introduction and its various benefits are something that one ought to weigh. It turns into a drive for improvement to make things now better in order to achieve the future better. In order to this, Financial Literacy is something which assist to gain meaningful insight and leads to decide more rationally in managing the finance. Hence Relationship between financial literacy and financial inclusion among millennials is examined in this study. Millennials have particular financial opportunities and challenges because they are the first generation grown up in the digital era. This research examines how financial literacy affects the millennials use and access to financial services through an extensive literature reviews and qualitative analysis. It also looks at how educational initiative and technology supports financial inclusion and literacy. The result highlights the significance of focused training programs and digital platforms in boosting millennials financial capacities by pointing to a favourable association between financial inclusion and financial literacy levels. Policy makers, financial institutions and educators must comprehend these dynamics in order to create specialized plans that enable millennials to engage fully in the financial system and make wise financial decisions. Keywords: Financial Inclusion, Financial Literacy, Millennials, Financial Skill, Financial Decisions.

Insights into Cybercrime Detection and Response: A Review of Time Factor

Amidst an unprecedented period of technological progress, incorporating digital platforms into diverse domains of existence has become indispensable, fundamentally altering the operational processes of governments, businesses, and individuals. Nevertheless, the swift process of digitization has concurrently led to the emergence of cybercrime, which takes advantage of weaknesses in interconnected systems. The growing dependence of society on digital communication, commerce, and information sharing has led to the exploitation of these platforms by malicious actors for hacking, identity theft, ransomware, and phishing attacks. With the growing dependence of organizations, businesses, and individuals on digital platforms for information exchange, commerce, and communication, malicious actors have identified the susceptibilities present in these systems and have begun to exploit them. This study examines 28 research papers focusing on intrusion detection systems (IDS), and phishing detection in particular, and how quickly responses and detections in cybersecurity may be made. We investigate various approaches and quantitative measurements to comprehend the link between reaction time and detection time and emphasize the necessity of minimizing both for improved cybersecurity. The research focuses on reducing detection and reaction times, especially for phishing attempts, to improve cybersecurity. In smart grids and automobile control networks, faster attack detection is important, and machine learning can help. It also stresses the necessity to improve protocols to address increasing cyber risks while maintaining scalability, interoperability, and resilience. Although machine-learning-based techniques have the potential for detection precision and reaction speed, obstacles still need to be addressed to attain real-time capabilities and adjust to constantly changing threats. To create effective defensive mechanisms against cyberattacks, future research topics include investigating innovative methodologies, integrating real-time threat intelligence, and encouraging collaboration.

Использование цифровой образовательной среды в профессиональной деятельности педагога

The article is devoted to one of the important problems of the modern education system – the creation of a modern digital educational environment in educational organizations through the use of digital educational resources, which requires the teacher to have a set of professional competencies. Particular attention is paid to digital educational platforms that can be used to organize educational activities using distance learning technologies and e-learning.