Phase change energy storage technology effectively harnesses energy, and phase change materials have been garnered significant attention due to their high latent heat capacity. The heat transfer capacity and phase transition of HCNT − CH3COONa·3H2O/Na2HPO4·12H2O composites in a double spiral tube heat storage unit were investigated. The effects of different flow rates and temperatures on the heat transfer characteristics of phase change materials were studied, and the thermal performance of the storage units was evaluated by calculating the power, energy and energy efficiency ratios. The phase change process of the composite during heat transfer was further revealed via simulation, and the heat storage and heat release of the composite were compared with those of other phase change materials. The results show that the effects of the flow velocity on the transformation time and power of the phase change material are negligible. However, an increase in flow rate can significantly increase the heat storage and heat release of the phase change unit. In particular, when the flow rate is 4 LPM, the energy efficiency ratio can reach 76.6 %. When the temperature increases from 80 °C to 90 °C, the melting time decreases by 30.23 %, indicating that increasing the temperature has a significant effect on the phase transition process. Through simulation calculations, the composite phase change material shows significant performance advantages under the same working conditions; its heat storage capacity is 108 % greater than that of the other materials, and the heat release capacity is 206 % greater, which indicates that it has greater energy storage and release efficiency and a better thermal energy conversion capacity. In addition, the experimental and simulation results also reveal the existence of a diagonal region of slow phase transition in the heat storage unit. In summary, this paper analyses the heat transfer performance of a double spiral tube heat storage device, provides a theoretical basis for practical application, and provides an important reference for improving the performance of a phase–change energy storage system.