Development Of Quality Management Strategies Research Articles

ФУНДАМЕНТАЛЬНІ ЗАСАДИ СИСТЕМИ УПРАВЛІННЯ ЯКОСТИ ВИЇЗНОГО ТУРОПЕРЕЙТИНГУ В КОМПАНІЇ «ІНТЕРАВІАСЕРВІС»

This article summarizes the arguments and counterarguments within the scientificdiscussion on quality management in outgoing tour operating. The main purpose of the studyis the increase in profitability and competitiveness of tourism enterprise due to improvementof the quality of tourist products; consolidation of economic stability of the enterprise andcost reduction; ensuring systemic and targeted influence on the parameters of the quality oftourism services in the direction of their continuous increase; compliance with therequirements of legislative acts in the field of consumer protection. Systematization ofliterature sources and approaches to solving the problem of quality management in outgoingtour operating is shown in the works of Tkachenko T. I., Brych V. Ya., Kovalskyi V. S.,Goncharenko V. G., Royina O. M. The urgency of solving this scientific problem is thatquality management has become the main driver of the development of outgoing touroperating. The study of quality management in outgoing tour operating in the article iscarried out in the following logical sequence: analysis of quality management system,investigation of the essence of outgoing tour operating and investigations of "Interaviaservis"Tourism Company. The methods of formalization, algorithm development, descriptive,analytical and synthetic methods have become methodical tools of the conducted research.The process of quality management in outgoing tour operating in "Interaviaservis" companyis the object of the study, because it is a set of theoretical, methodological and practicalissues related to the development of quality management strategies of outgoing touroperating. The article presents the results of an empirical analysis of "Interaviaservis"Tourism Company that realizes the mechanisms of outgoing tour operating, which has shownthe development of quality management strategies. The study empirically confirms andtheoretically proves the system of successive procedures of outgoing tour operating presentedin "Interaviaservis" Tourism Company. The results of this study may be useful for varioustourism companies for the development of quality management system in outgoing touroperating.

Ergonomics and Quality Management—Humans in Interaction With Technology, Work Environment, and Organization

In many studies, ergonomics has been shown to influence human performance. The aim of this paper was to demonstrate imp ortan t ergonomics influences on quality in industrial production, from the perspective of interactions between humans, technology, organization, and work environment. A second aim was to elab orate on the implications of these findings for the development of quality management strategies. This paper shows that ergonomics problems in terms of adverse work environmental conditions, in appropriate design of technology, and an unsuitable org an izatio n are important causes of quality deficiencies. Problem solving aimed at improving ergonomics, quality, and productivity simultaneously is likely to obtain sup po rt from most of the interest parties of the company, and may also enhance participation. Ergonomics has the potential of becoming a driving force for the development of new quality management strategies.