Enterprise Resource Planning Development Research Articles

Firm Performance Analysis of Relation to the Implementation and use of Enterprise Resource Planning Systems using GRA Method

Enterprise Resource Planning (ERP) is a business management system that allows organizations to integrate and manage their core business processes in a centralized system. The demand for integrated information system solutions among manufacturing and service companies has led to the development of ERP. The system is designed to streamline business operations and increase efficiency by providing real-time access to critical data across different departments. It encompasses the design, development, and implementation of ERP systems, as well as the processes and methodologies used to manage and optimize the system. Abstractly, ERP involves a thorough analysis of an organization's business processes to identify areas of inefficiency and opportunities for improvement. Based on this analysis, a customized ERP system is designed and developed to meet the organization's specific needs. The system is then implemented, tested, and ongoing maintenance and support are provided to ensure optimal performance. ERP systems typically include modules for accounting, human resources, inventory management, supply chain management, and customer relationship management. By integrating these processes into a single system, organizations can reduce redundant tasks, improve data accuracy, and make better-informed decisions based on real-time information. Overall, ERP is a critical tool for organizations looking to optimize their operations and remain competitive in today's fast-paced business environment. ERP systems have become increasingly popular among businesses of all sizes due to the numerous benefits they offer, such as increased efficiency, better decision-making, and improved customer service. The significance of ERP research lies in the fact that ERP systems have become critical to the success of many organizations, especially in today's fast-paced and competitive business environment. Research in this area can help organizations better understand the benefits and challenges of implementing ERP systems and develop strategies to optimize their use. Deng originally suggested Grey Relational Analysis (GRA) as a tool for MCDM problems, which has been successfully used to address many MCDM challenges. GRA is a model for evaluating effects that can assess the relationship between successions and their fit with certain information analysis techniques or calculation strategies. The factors considered in GRA include credit histories, behavior preferences, performance abilities, identity features, and interpersonal relationships. From the results, it is seen that behavior preference obtained the first rank, whereas performance abilities had the lowest rank among Entrepreneur 1, Entrepreneur 2, Entrepreneur 3, Entrepreneur 4, and Entrepreneur 5. The value of the dataset for Enterprise Resource Planning in the GRA (Gray-related analysis) method shows that it resulted in performance abilities ranking the highest

ERP System Development for Business Agility in Industry 4.0—A Literature Review Based on the TOE Framework

The purpose of this article is to demonstrate how technological, organizational and environmental factors are affecting the use and development of ERP (enterprise resource planning) in the context of the Industry 4.0 (Fourth Industrial Revolution) concept. This article discusses the role of the ERP system in agile organization and the impact of Industry 4.0 factors on business agility with the use of the TOE (technology–organization–environment) framework. The research methods used in this study were based on a systematic literature review of the Scopus and Web of Science databases sources. Both academic and practical examples of the literature were examined. The presented outcomes of this study are a selection of Industry 4.0 technologies assigned to the TOE factors, the indication of the role of organizational agility in the enterprise and the potential technological support of Industry 4.0 indicators in achieving organizational agility. The research results might be interesting for both academic researchers and the practitioners, e.g., project managers involved in the implementation of Industry 4.0, such as top management planning to increase organizational agility in their organizations. However, there is an identified need for conducting additional studies on the influence of each identified factor on organizational agility.

History, Features, Challenges, and Critical Success Factors of Enterprise Resource Planning (ERP) in The Era of Industry 4.0

ERP has been adopting newer features over the last several decades and shaping global businesses with the advent of newer technologies. This research article uses a state-of-the-art review method with the purpose to review and synthesize the latest information on the possible integration of potential Industry 4.0 technologies into the future development of ERP. Different software that contributed to the development of the existing ERP is found to be Material Requirement Planning (MRP), Manufacturing Resource Planning (MRPII), and Computer Integrated Manufacturing (CIM). Potential disruptive Industry 4.0 technologies that are featured to be integrated into future ERP are artificial intelligence, business intelligence, the internet of things, big data, blockchain technology, and omnichannel strategy. Notable Critical Success Factors of ERP have been reported to be top management support, project team, IT infrastructure, communication, skilled staff, training & education, and monitoring & evaluation. Moreover, cybersecurity has been found to be the most challenging issue to overcome in future versions of ERP. This review article could help future ERP researchers and respective stakeholders contribute to integrating newer features in future versions of ERP.

Enterprise Resource Planning (ERP) Evaluation using User Experience Questionnaire and Development of Chatbot for Indonesian Insurance Company

Implementing Enterprise Resource Planning (ERP) can facilitate the planning and management of company resources. One of the insurance companies in Indonesia implementing ERP is PT Asuransi Jiwa Manulife; the platform used is a cloud-based ERP from Infor company, namely Infor CloudSuite. The Cloud ERP feature used is MiPOS, a part of making insurance proposals for prospective customers. In the implementation of MiPOS, there are still deficiencies in User Experience (UX) which are not yet user-friendly; therefore, a UX evaluation on MiPOS is carried out using the User Experience Questionnaire (UEQ) method distributed to MiPOS users as respondents. UEQ is a complete User Experience assessment framework that captures a person's impression of a system. UEQ has six aspects with 26 assessment criteria as a measure. However, in this research, the measurement was focused on the Perspicuity aspect. The research results show that the Perspicuity aspect score has the lowest value, namely -0.379 points, which falls into the neutral category. The effects of the Perspicuity aspect form the basis for ERP development by creating Frequently Asked Questions (FAQ) pages equipped with the Chatbot feature.

DEVELOPMENT OF INNOVATIVE DIGITAL TECHNOLOGIES FOR ENTERPRISE MANAGEMENT

The efficacy of the organization and corporate strategy are substantially impacted by enterprise resource planning (ERP) technologies. However, it might be difficult to manage and apply the anticipated benefits of ERP. Workarounds further complicate outdated and evolving business procedures, which impedes the ongoing development of ERP. As a result, reaping the rewards is sometimes challenging. The complexity of realizing advantages also rises when subsidiaries are not able to discover new benefits on their own, even though benefits may differ from subsidiary to subsidiary. ERP systems, which integrate, synchronize, and centralize corporate data, are frequently viewed as a key resource for businesses that thrive in a fast-evolving global market. The selection of ERP systems is a crucial and challenging strategic choice because of the high cost of purchasing, installation, and implementation as well as the variety of offers. Because there are many different tangible and intangible requirements. This paper presents data on the development of innovative digital technologies in enterprise management. The main theoretical concepts of innovative digital technologies are described, as well as automated control systems and methods of their development are studied. This paper presents a model of innovation management in an industrial enterprise, an analysis of the ICT market, and developed recommendations on the methodology for implementing an ERP (Enterprise Resource Planning) system.

An interpretive study on the role of top managers in enterprise resource planning (ERP) business value creation

This paper contributes to the growing body of literature on enterprise resource planning (ERP) business value by investigating organizational ERP development in view of the active involvement, vision, and direction of top management teams (TMTs). A top-down approach to ERP adoption and implementation was adopted with sociomaterial and social construction assumptions about the mechanisms that generate ERP business value. A single ERP case study was analyzed in an industrial setting by interpretive means, thus providing theoretically based, detailed and interesting insights. Our research suggests that ERP benefits emerge during the TMT’s encounters with the ERP system through pragmatic action and situated improvisations. Our findings suggest that ERP adoption is strongly influenced by TMT characteristics and social processes, while complementary process-change needs are perceived by the executive participation during implementation. We also suggest that when the ERP system goes live, a synergistic relationship termed TMT-IT imbrication will create the technological infrastructure perceived as ERP value. At this postimplementation stage, various TMT characteristics and processes are proposed that greatly influence top managers’ patterns of imbrication behavior. Several propositions are developed and summarized in a framework to enhance the current understanding of managerial agency in achieving business benefits from ERP systems. The paper concludes with implications for top managers and future research directions.

The Effect of Enterprise Resource Planning (ERP) on Performance with Information Technology Capability as Moderating Variable

This study aims to gain an understanding of the role of technological capability as a moderating variable on the effect of ERP implementation on operational performance. Companies are expected to utilize information technology capability to encourage the sustainability of information technology developments. This study used secondary data from companies that have implemented ERP in Indonesia. The data were tested for validity and reliability and classical assumptions. It used moderated regression analysis by considering technological capability as a moderating variable. The sample taken consists of companies in Indonesia that have used ERP for at least three years. The result indicates that there is an effect ERP implementation on operational performance but there is no effect of technology capability as a moderating variable on the effect of ERP implementation on operational performance. This study provides theoretical and practical contributions by explaining how to build IT capability so that the implementation of ERP drives the operational performance of business processes. This implies the importance of companies implementing ERP and understanding ERP development systems such as good corporate strategies, executive support, and changes in business processes. The results of this study imply that there are factors that strengthen or weaken the effect of ERP implementation on operational performance in addition to IT capabilities.

EMPIRICAL EVIDENCE ON SYSTEM IMPLEMENTATION FAILURES IN THE ENTERPRISE RESOURCE PLANNING DEVELOPMENT PROCESS

Enterprise resource planning (ERP) relates primarily to software for business management, which consists of many modules that are essential for the growth and survival of various types of companies and organisations. By allowing faster supply chain management, the incorporation of similar business applications in an organisation will bring considerable advantages to the organisation. In order to increase business efficiency, ERP implementation helps businesses to adapt and customise information flows and automate business processes. The implementation of the system was reviewed with sufficient literature to substantially support the significance of arithmetic and logical principles and basic programming errors, including programme typographical errors, syntax error detection, and programme output process errors. Furthermore, the declaration of variables, the significance of modularisation and the need to support accessories, the accessibility of library files and the importance of frameworks have been discussed. In order to recognise framework implementation deficiencies in the ERP development process, improvement of coding formatting and significance of coding syntax were also critically checked with appropriate literature.
 
 JEL: L53; O10; L22
 
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Analysis Of Factors Affecting Customer Commitment And Customer Loyalty Customer Service ERP Systems PT. Global Industri Technology Solusi (PT. Gits) In Surabaya

The development of Enterprise Resource Planning or ERP technology provides opportunities for ERP service companies in Indonesia especially in the city of Surabaya. This development is also driven by the needs of manufacturing or service industry players who want to integrate all their departments, in order to produce a strong analysis so that company leaders can easily make decisions. One of the service companies that offer ERP implementation services is PT. Global Industri Teknologi Solusi (PT. GITS). The first time PT. Global Industri Teknologi Solusi was founded in 2012 in Surabaya City. This study aims to determine how the influence of Ethical Sales, Sales Expertise, Service Performance, Corporate Reputation, Corporate Performance, Relationship Quality of Salesperson and Relationship Quality Of Institution on Customer Commitment in forming Customer Loyalty to customers of PT. GITS in Surabaya. The benefit expected from this research is to contribute to the development of theory and marketing research which is beneficial for PT. Global Industri Teknologi Solusi in examining the influence of the variables Ethical Sales, Sales Expertise, Service Performance, Corporate Reputation, Corporate Performance, Relationship Quality Of Salesperson and Relationship Quality Of Institution on Customer Commitment in forming Customer Loyalty. This research is a research with quantitative methods with data processing using SPSS 22.0. Data collection was carried out by distributing questionnaires to 31 respondents who had become customers of PT. GITS, and domiciled in Surabaya. The results showed that the variable that had the greatest influence was Customer Commitment to the Customer Loyalty variable of 0.680; then the second largest variable is the Relationship Quality of Salesperson to the Customer Commitment variable of 0.656; the third largest was the Corporate Reputation variable on the Quality Of Institution Relationship, amounting to 0.542; the fourth largest variable Service Performance on the Quality Of Salesperson Relationship of 0.411; the fifth largest variable of Relationship Quality Of Institution to Customer Commitment amounted to 0.327; the sixth largest Sales Expertise on the Quality Of Salesperson Relationship of 0.320; the seventh largest Ethical Salesperson to the Quality Of Salesperson Relationship of 0.283; the eighth largest is the Relationship Quality Of Salesperson to the Quality Of Institution Relationship of 0.257; the ninth largest was Corporate Performance on Relationship Quality Of Institution, amounting to 0.211.

Revisiting enterprise resource planning (ERP) risk factors over the past two decades: defining parameters and providing comprehensive classification

Despite the development of enterprise resource planning (ERP) deployments in the last two decades, organizations have also faced with implementation challenges. The present study provides a comprehensive categorization of these factors and the effective parameters using a meta-synthesis approach and with a systematic review of implementation risk factors and failure/success factors in the ERP literature. The most important factors were: Management of key stakeholder participation, project management and process management. The primary outcomes of this study which give it credit compared to similar reports were: (i) a new framework for ERP risk factors and their affecting parameters were introduced; (ii) a comprehensive ERP implementation checklist was attained; (iii) for the first time, parameters affecting ERP risk factors were identified and analyzed into organizational and national groups. Ultimately, organizational structure, IT maturity, human resources, organizational culture, and previous related experiences towards ERP were the most critical changeable organizational parameters that were recognized.

Pemodelan Unified Modeling Language Sistem Informasi Enterprise Resource Planning

Modeling is one of the techniques used to describe how information systems will be created and produced. Modeling itself can be used as a reference in the process of developing information systems to suit user needs. One modeling technique that is often used is to use a unified modeling language (UML). Modeling techniques with UML are able to describe various features of information systems. for this reason, in this research a model for the PTPN VII enterprise resource planning (ERP) information system is used as an initial step in fulfilling information management needs. the use of modeling itself is an initial implementation of information technology and information systems in a corporate environment, especially PTPN VII. The results of modeling have been done using three types of diagrams in UML as a reference in the development of structure diagrams created using class diagrams, behavior diagrams created using use case diagrams, and interaction diagrams created using activity diagrams. The results of the modeling have also been implemented in the form of a prototype of the information system so as to provide a clear picture for interested parties if the development of enterprise resource planning (ERP) information systems, especially in the PTPN VII environment. The information system prototype can also describe the initial forms for stakeholders if changes are to be made

Digitizing the field: designing ERP systems for Triple-A humanitarian supply chains

PurposeThe purpose of this study is to explore what design principles need to be considered in Enterprise Resource Planning (ERP) systems for humanitarian organizations (HOs) to enable agile, adaptive and aligned (Triple-A) humanitarian supply chain capabilities and digitize humanitarian operations.Design/methodology/approachThis study follows an embedded case study approach with a humanitarian medical relief organization, Médecins Sans Frontières (MSF), which engaged in a multiyear ERP design at its humanitarian field missions.FindingsThis research shows that ERP systems for humanitarian organizations should be designed as unique systems addressing humanitarian organizations' challenges and unique missions, their value generation processes, and resource base in an effort to improve organizational performance. This study presents 12 general design principles that are unique for humanitarian organizations. These design principles provide a high-level structure of guidance under which specific requirements can be further defined and engineered to achieve success.Research limitations/implicationsThe results of this study are based on a single case study limiting generalizability. However, the case study was analyzed and presented as an embedded case study with five autonomous subunits using different business processes and following different adoption and implementation approaches. Therefore, the findings are derived based on considerable variance reflective of humanitarian organizations beyond MSF.Practical implicationsThis study recognizes that HOs have unique routines that standard commercial ERP packages do not address easily at the field level. The primary contribution of this research is a set of design principles that consider these unique routines and guide ERP development in practice. National and international HOs that are planning to implement information systems, private companies that are trading partners of HOs as well as vendors of ERP systems that are looking for new opportunities would all benefit from this research.Originality/valueThis study fills the gap in the humanitarian literature regarding the design of ERP systems for humanitarian organizations that enable Triple–A supply chain capabilities and it advances the knowledge of the challenges of ERP design by HOs in the context of humanitarian operations.

Development of Enterprise Resource Planning (ERP) for the Indonesian marine security agency

The Indonesian maritime security agency called Bakamla is an institution that has the duty to carry out safeguards, oversight, prevention and prosecution of violations of law in the territorial waters and jurisdictions of Indonesia by synergizing and monitoring the implementation of patrols in the waters by relevant agencies. Bakamla is a manifestation of the realization of Indonesia’s concept as a maritime axis, as the newly established institution Bakamla must be able to regulate and manage institutions that have authority in the sea. The problem with Bakamla is that it does not have an integrated system that is able to manage resources in several institutions, especially institutions that have legal authority at sea. Enterprise Resource Planning (ERP) is a system that can overcome the problem of resource management in several institutions, ERP is a system that integrates several institutional tasks so that it can streamline institutional activities, facilitate interaction between institutional units and provide easy access to information. This study aims to develop an ERP application for the planning, assignment, supervision and control processes in each of Indonesia’s marine security areas. This ERP is developed with the Waterfall method which is a sequential process design which in the process looks like a waterfall flow from the concept design process, project identification, analysis, design, coding, testing, implementation and maintenance. The results of this study have been able to regulate all supervisory activities, control and assignment of resources of each institution under the coordination of Bakamla so as to improve marine security in Indonesia.

INPUT DATA COLLECTION FOR THE FIT-GAP ANALYSIS METHOD: A LITERATURE REVIEW

Development of Enterprise Resource Planning (ERP) systems has become an independent industry for the improvement of information systems. It can be stated that ERP systems are designed to support the operation of a company. The fundamental objective of the system is to create a business value that aims at reducing the time and costs of the business while increasing the profit of the company. Although the adaptation and deployment of the ERP system, in general, are complex and protracted processes that require a lot of resources, the obtained results sometimes differ from the expected results of users. Mostly for that reason, there are incomplete internal enterprise business processes and software requirements analysis and development. Therefore, there is a need to determine the compliance of the main enterprise requirements and business processes with the ERP system. To choose the most appropriate ERP system, it is necessary to identify all possible methods of input data for the fit-gap analysis method. Thus, the main aim of the present study is to identify possible input data for the fit-gap analysis method, which can be used for the selection of the most appropriate ERP system.

ERP Service for Small and Medium Enterprises in Saudi Arabia

<p>This paper aims to present the benefits of enterprise resource planning (ERP) service over traditional ERP through the development of ERP in the form of software-as-a-service<br />(SaaS). This service is published in response to the fact that traditional ERP is rarely implemented in small and medium enterprises (SMEs) in Saudi Arabia due to the high<br />cost and risk of implementation failure. This paper can be used to encourage SMEs in Saudi Arabia to exploit ERP service. ERP service can be accessed by client via any<br />programming interface over an Internet connection without special configuration, thus highlighting the core competencies of the SMEs. As a prove of concept, the stock service<br />is published as a concrete ERP service. Two types of application were developed to access the service: desktop and smartphone based application. Based on a simple qualitative<br />assessment, it is acknowledged that ERP service is advantageous over traditional ERP systems in terms of its scalability, agile implementation, global accessibility,<br />mobility, low operational costs, lack of upfront costs, best practices, rapid upgrading, and interoperability among other services.</p>

A Pragmatic Evaluation of Learning Integrated Enterprise Resource Planning (ERP) in Global Perspectives

With the use of smart gadgets and technology based products, almost every domain is using I.T. based products so that higher degree of performance and efficiency in the work can be achieved. The segment of Education and Learning is also one of the key areas where enormous products are in use including Learning Management Systems, E-Learning Suites, Smart Education based ERP Applications and many others. the global community of education including universities, colleges, schools and institutes are working on high performance ERP based education tools for real time access of teaching and learning resources. the global market of e-learning in year 2014 was 165.36 million dollars which is predicted to be escalated to 243.8 million dollars with the Compound Annual Growth Rate (CAGR) of more than 5% as the reports from Statista, the Statistical Portal. this research manuscript focuses on the market size as well as the usage patterns of E-Learning ERP applications in the academic domain with the specific case scenario of Moodle LMS as one of the prominent and multi-functional platforms for the development of Learning ERP.

Improvements in Web Based ERP Software Architecture as Implemented on the Cloud

Cloud computing is the buzz word in today’s Information Technology. It can be used in various fields like banking, health care and education. Some of its major advantages that is pay-per-use and scaling, can be profitably implemented in development of Enterprise Resource Planning or ERP. There are various challenges in implementing an ERP on the cloud. In this paper, we discuss some of them like ERP software architecture by considering a case study of a manufacturing company.

Based on the Cloud ERP and TDABC for the SMEs’ Logistics Cost Accounting

Enterprise logistics is “the final frontier of lowering enterprise costs”, thus enterprise logistics cost accounting effective methods are constantly explored and used in theory and practice; TDABC (Time-Driven Activity-Based Costing) has been developed based on improving of ABC (Activity-Based Costing), and has better of using in enterprise logistics cost accounting. But the data access only can be effective on enterprise using ERP (Enterprise Resource Planning); Most of SMEs (Small and Medium Enterprises) cannot afford ERP, which results in their information management and cost accounting data getting difficult. With the advent of cloud computing, affordable cloud ERP provides a way for SMEs using ERP, cloud ERP combined with TDABC, provides an effective method of logistics cost accounting for SMEs. This paper firstly discusses cloud ERP is the inevitable of ERP development; Analyzed TDABC cost accounting method and its application; Then TDABC working principles are discussed on cloud ERP environment; On this basis, the based on cloud ERP and TDABC confirmatory analysis of the SMEs logistics cost accounting is done, and it shows the method is effective, and also provides with the data basis for SMEs logistics costs analysis. Research to focus on SMEs logistics cost data availability, TDABC cost accounting methods on cloud ERP environment are the innovation and contribution of this article.

Lack of integration governance in ERP development: a case study on causes and effects

ABSTRACTThe development of an enterprise resource planning (ERP) system starts actually after it has been implemented and taken into use. It is necessary to integrate ERP with other business information systems inside and outside the company. With the grounded theory, we aim to understand how integration challenges emerged in a large manufacturing enterprise when the long-term ERP system reached the beginning of its retirement. Structural changes, an information technology governance model, lack of organisational vision, having no architectural descriptions, lack of collaboration, cost cutting, and organisational culture made integration governance troublesome. As a consequence, the enterprise suffered from several undesired effects, such as complex integration scenarios between internal systems, and failing to provide its customers the needed information. The reduction of costs strengthened the organisational silos further and led to unrealised business process improvements. We provide practitioners with four recommendations. First, the organisational goals for integration should be exposed. Second, when evaluating the needs and impacts of integration, a documented architectural description about the system landscape needs to be utilised. Third, the role of IT should be emphasised in development decision-making, and fourth, collaboration is the core ingredient for successful integration governance.

Comprehensive review of literature survey articles on ERP

Purpose – The purpose of this paper is to highlight the current status of enterprise resource planning (ERP) field and address some issues in literature reviews, the authors conduct a comprehensive literature survey of extensive literature reviews of ERP in organizational contexts and map all the existing research issues that have been mentioned. Design/methodology/approach – Two groups of keywords are set to search papers through academic search engine and academic databases. Total 86 literature reviews have been accumulated and categorized into three main categories and five sub-categories. The authors adopt multi-method approach to analyze the survey result. It consists of review type, geographical area, publication type, theory, and process approach. Findings – Literature reviews need more continuity, objectivity, and integrality. More efforts should be made to increase methodologically sound and theoretically grounded research. In ERP research field, the topics in the post-implementation phase are heating up recently but still in its initial stage as well as small and medium enterprises research. The development of ERP in specific area or industry is considered to be critical. More longitudinal case study should be launched. Looking for the distribution of research across geographical areas is a potential perspective of researching as well. Originality/value – This is the first comprehensive research that aims to analyze all the literature review in ERP field. The specific analysis provides critical detail for researchers to find the needed research. The discussion of this paper can be very valuable and helpful for assisting researchers to find their directions, and contributing to the development of literature reviews in ERP research field.