Determinants Of User Satisfaction Research Articles

Determinants of User Satisfaction with Service Quality as Mediator at the Central Unit of Library Services and Manuscripts Collections of the National Library of the Republic of Indonesia

According to Law no. 43 of 2007 Libraries are institutions that manage collections of written works, printed works and/or artistic works professionally with a good system to meet the educational, research, preservation, information and recreational needs of users. The National Library of the Republic of Indonesia is the national institution that implements this law. The aim of this research is to analyze user satisfaction at the National Library of the Republic of Indonesia at the Central Unit of Library Services and Manuscript Collections and analyze service quality as a mediator variable. The variables used as factors influencing user satisfaction in this research are facilities and information technology. The research was conducted by surveying 100 visiting users using convenience sampling techniques. Data analysis was carried out using path analysis. The results of the research are that there is an influence of facilities and information technology on service quality and service quality has an influence on user satisfaction. Service quality is a mediating variable, meaning that user satisfaction is influenced by facilities both directly and indirectly through service quality and user satisfaction is influenced by information technology both directly and indirectly through service quality.

Improving the impact of pharmacy interventions in hospitals

The clinical and pharmaceutical interventions of pharmacy professionals are considered impactful inputs towards optimised patient care and safety, by rationalising prescriptions, enhancing therapeutic choices and reducing and preventing medication errors...

Determinants of user satisfaction with financial information systems in the digital transformation era: insights from emerging markets

Purpose Most of the previous studies agree about the significance of user satisfaction in ensuring the endurance of information systems (ISs). Accordingly, it is crucial to investigate the effect of e-Government systems on individual end-user satisfaction as more and more countries adopt and deploy such Government Financial Management Information Systems (GFMIS) in the era of digital transformation. Because of this, the purpose of this study is to investigate the factors that contribute to the success of GFMIS in Jordan and ultimately the satisfaction of its users. Design/methodology/approach The IS success model developed by DeLone and McLean (2003) serves as the theoretical underpinning for the current research. Adding training quality as a new variable to the proposed model has been found to further increase the satisfaction of GFMIS users. A total of 104 GFMIS users in Jordan provided the data used to verify the model. The partial least squares-structural equation modelling was used to test the hypotheses. Findings The empirical findings indicated that GFMIS user satisfaction is significantly affected by information quality, service quality and perceived usefulness; meanwhile, system quality is only partially supported. The research also showed that the level of satisfaction among Jordanian GFMIS users was related to the quality of training they received. Originality/value This study fills a crucial literature gap by developing a research model that can help improve GFMIS usage towards attaining greater performance amongst government agencies in Jordan.

Mapping Library Users’ Loyalty through LibQUAL +: Mediating Role of Users’ Satisfaction

The purpose of this study was to investigate the gap between library users’ expected and perceived library services and to examine the role of library services in developing user satisfaction and loyalty. A quantitative research design using a questionnaire was used to investigate the research objectives. Undergraduate students were selected as the population from the Information Technology University. The questionnaire was adopted from previous literature. It was pilot tested with 50 undergraduate students and found reliable. Data was collected from 304 respondents and were analyzed using SPSS (v.20) software. The study found that library users expected a high level of service in three categories, i.e., Affect of Service, Information Control, and Library as a Place, as all mean scores were higher than 7 when rated against a scale from 1 to 9. The participants reported that they were likely to consult the library and recommend it to others. The structural equation model confirmed that better services will increase users’ satisfaction with the library resources and services and will lead to winning users’ loyalty. The findings from the study provided useful insight into the determinants of user satisfaction and loyalty and could be useful for other academic libraries seeking ways to increase user loyalty and user satisfaction with library resources and services.

Determinants of User Satisfaction with Fixed Broadband Internet Services during the Covid-19 Pandemic

The internet has made the world a smaller place and has several functions in providing exposure to other individuals, locations, ideas, global access and opportunities all over the world. Arguably all these functions require users to be satisfied with internet services to achieve their objectives. This paper reports findings from 171 users with fixed broadband services during Covid-19 pandemic in Danang, Vietnam. It argues that in certain disruptive and unfavorable events, satisfaction involves the conative, which is to continue the commitment with the current provider, and not likely to switch to new services or other brands. The study identifies that the customer services, value- added services, price structure, network quality, the convenience and responsiveness are important determinants and significantly adjuncts to the generation of satisfaction.

Determinants of User Satisfaction and the Implications on Collective Action in Demand-driven Water Governance in Rural Uganda

The devolution of water management from the state to user communities is usually based on the assumption that users are able and willing to take on the necessary responsibilities. Despite over a decade of implementing a demand-driven approach in rural water provision in Uganda, operation and maintenance of communal water infrastructure is still an uphill task. Using a mixed methods approach and a socio-ecological systems framework, this article shows the relationship between water user satisfaction and willingness to engage in collective action towards water provision. The article further presents factors influencing water users’ satisfaction under the demand-driven model of water governance. The results indicate a highly significant relationship between user satisfaction and willingness to contribute to operation and maintenance of water infrastructure. The explanatory variables influencing users’ satisfaction with water provision are categorised as institutional and biophysical factors. The analysis indicates that collective action is key for successful implementation of demand-driven model of water governance, but it cannot be assumed or taken for granted. Rather, it must be facilitated through fulfilling the needs and expectations of the beneficiaries as well as building robust self-governance local institutions.

Determinants of User Satisfaction with Mobile VR Headsets: The Human Factors Approach by the User Reviews Analysis and Product Lab Testing

Determinants of User Satisfaction with Mobile VR Headsets: The Human Factors Approach by the User Reviews Analysis and Product Lab Testing

An Empirical Study on the Determinants of User Satisfaction and Continuous Use Intention of Mobile Payment Services by Chinese Consumers

본 논문은 세계 모바일 결제서비스 시장에서 점유율 1위를 달성한 중국 시장의 모바일 결제서비스 현황고찰을 연구배경 만족도 및 지속사용의도 결정요인에 대한 탐구에 목적을 두고 있다. 이를 위해 중국의 사용자를 대상으로 설문조사를 이행하였으며, SPSS 24.0을 활용한 회귀분석으로 결과를 도출하였다. 실증분석 결과 모바일 결제서비스의 특성 중 편리성이 가장 영향을 크게 미치는 변수로 나타났다. 이러한 결과는 서비스 제공자들이 신규 사용자의 유치 및 단골 고객의 유지를 위해 사용자의 편리성을 도모하는 방향으로 서비스를 개선할 경우 더욱 만족도와 지속사용의도를 높일 수 있음을 시사하는 것이다.As the number of smart-phone user increases, the size of mobile payment market has been steadily growing. The purpose of this study is to examine the factors influencing adoption of mobile payment services especially in Chinese market. The research model was designed based on the Post Acceptance Model and hypotheses were set. And we examined how the characteristics of mobile payment services and the user s environmental characteristics effect on perceived usefulness and customer satisfaction. Also the relationship between perceived usefulness, customer satisfaction, and continuous use intention was studied. The research model was examined using multiple regression analysis through SPSS 24.0. First, except security, every variables were confirmed that they have a positive effects on both customer satisfaction and perceived usefulness. On the other hand, security has a positive effect on customer satisfaction, but not on perceived usefulness. Second, perceived usefulness has a positive effect on customer satisfaction and continuous use intention. Third, customer satisfaction was confirmed that it performs a partial intermediary role in this research model. This study can provide insightful guidelines to related companies by deriving factors that may effect on customer satisfaction and intention to continue using mobile payment service.

INNOVATIVE CONVERGED SERVICE AND ITS ADOPTION, USE AND DIFFUSION: A HOLISTIC APPROACH TO DIFFUSION OF INNOVATIONS, COMBINING ADOPTION-DIFFUSION AND USE-DIFFUSION PARADIGMS

This study takes a holistic approach to understanding the diffusion of IPTV services by combining the adoption-diffusion model and the use-diffusion model of innovation. IPTV service, a leading converged application that couples media content with telecom services, was recently launched commercially in Korea. We created a structural model of adoption-diffusion, using the perceived ease-of-use and usefulness of TAM (Technology Acceptance Model) as mediating variables, and a structural model of usediffusion, with the rate of use and the variety of use as mediating variables. To empirically analyze these models, non-users of IPTV were surveyed using the adoptiondiffusion model to identify factors influencing their intention to subscribe to the service. Meanwhile, users of IPTV were surveyed using the use-diffusion model to determine the factors that influence their satisfaction with the service and their intention to re-use it. Under the adoption-diffusion model, we found that trialability, household innovativeness and perceived risk were the determinants of user satisfaction with IPTV, and perceived ease-of-use, the mediating factor. Under the use-diffusion model, complementarity and communication were shown to be the determinants of users’ satisfaction with IPTV, and variety of use, the mediating factor. We also found that consumers’ intentions to re-use IPTV was strongly influenced by its relative advantages and perceived risks.

Antecedents of Virtual Community Satisfaction and Loyalty: An Empirical Test of Competing Theories

The rapid growth of virtual communities (VCs) on the Internet raises important research questions regarding the antecedents of satisfaction and loyalty in VCs. This study compared the technology acceptance model (TAM), Seddon Information Systems Success Model (Seddon model), and an integrated model (combining the TAM and Seddon model) to examine which model best helps to predict user satisfaction with VCs. Using a structural equation model, data collected from 198 community members were used to compare the three models in terms of overall model fit, explanatory power, and path significance. The findings show that two TAM components (perceived usefulness and ease of use) are determinants of user satisfaction with VCs. This study also found the influence of quality-perception dimensions (e.g., system and information quality) on user satisfaction to be significant. Additionally, this study found general support for user satisfaction as a determinant of loyalty in VCs. Finally, an integrated model, combining the TAM and Seddon model, provided better explanatory power than either the TAM or the Seddon model alone. Finally, this study discusses the implications of these findings and offers directions for future research.

The determinants of user satisfaction with community psychiatric nursing care.

Journal of Psychiatric and Mental Health NursingVolume 3, Issue 1 p. 68-69 The determinants of user satisfaction with Community Psychiatric Nursing care HUGH O'DONNELL, HUGH O'DONNELL Nurse Tutor Eastern Area College of Nursing 301 Saintfield Road Belfast BT8 8BH UKSearch for more papers by this author HUGH O'DONNELL, HUGH O'DONNELL Nurse Tutor Eastern Area College of Nursing 301 Saintfield Road Belfast BT8 8BH UKSearch for more papers by this author First published: February 1996 https://doi.org/10.1111/j.1365-2850.1996.tb00195.xAboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinkedInRedditWechat No abstract is available for this article. Volume3, Issue1February 1996Pages 68-69 RelatedInformation