Public Administration Departments Research Articles

BENEFITS OF INTERNSHIP ACCORDING TO POLITICAL SCIENCE AND PUBLIC ADMINISTRATION STUDENTS

A step has been taken in higher education towards the specialization of universities. In line with this step, a trend towards internship applications has started in the political science and public administration departments of universities. There is a gap in the literature on studies related to internships in these departments. The present study aims to fill said gap. The purpose of the study is to explore the benefits of internship through the opinions of political science and public administration students. The study was conducted descriptively employing the qualitative research method with a single case design. The participants of the study were identified using the purposive sampling method and typical case sampling. The participants were students of the Department of Political Science and Public Administration, Faculty of Economics and Administrative Sciences, Aksaray University. The internship program in the department had been recently initiated at the request of the students. Seven students out of a total of ten students who had completed their internship were the participants of the study. Observations, interviews and document analysis were used as data collection tools. Semi-structured interview questions were used in the interviews. The collected data were transferred to the Maxqda 2022 software for coding. Categories were generated based on these codes and themes were identified based on the categories. At the end of the study, the benefits of internship were grouped under two themes. The first theme is “Benefits of internship for students” and the second one is “Benefits of internship for the faculty”.

Management Rubbish in Bengkulu City

Department of Public Administration, Faculty Knowledge Social and Knowledge Political, University Prof. Dr. Hazairin, SH

The Effect of Education on the Level of Political Interest and Participation: A Study on the Students of the Department of Political Science and Public Administration at Süleyman Demirel University

İktidarın halka dayandırılması düşüncesinin yaygınlaşmasıyla bir siyasal sistemin ideolojik ve kurumsal yapısı ne olursa olsun, vatandaş/halk/yurttaş unsuru bu kurumsal yapının en temel dayanağını oluşturmuştur. Bu nedenle vatandaşların siyasal sisteme dâhil edilmesi, sistem içerisinde söz sahibi olması ve bunu mümkün kılacak araçlar, her zaman güncel tartışma konusu olmuştur. Özellikle değişen ve dönüşen dünyada son yıllarda gençlerin siyasete karşı ilgileri ya da siyasal katılma biçimlerinin nasıl değiştiği son dönemde tartışılan konular arasındadır. Bu çalışma, Süleyman Demirel Üniversitesi, Siyaset Bilimi ve Kamu Yönetimi (SBKY) bölümüne gelen öğrencilerinin eğitime başlamadan önceki siyasete ilgi ve katılım düzeyleri ile SBKY bölümü eğitimi ve üniversitede geçirilen sürenin, söz konusu öğrencilerin siyasal ilgi ve katılım düzeylerine ne yönde etkisi olduğunu araştırmayı amaçlamıştır. Araştırmada, 2018-2019 eğitim öğretim yılının güz döneminde 1. sınıf öğrencilerine anket yapılmıştır. 2021-2022 yılının bahar döneminde 4. sınıfa gelen aynı öğrencilere aynı anket tekrar uygulanmıştır. Böylece üniversite geçirilen süre, arkadaş ortamı, siyaset bilimi ve kamu yönetimi eğitimi gibi siyasal ilgi ve katılım düzeylerini etkilediği düşünülen faktörler karşılaştırmalı olarak SPSS programı aracılığıyla analiz edilmiştir. Dört yıl boyunca araştırma kapsamında anket yapılan öğrencilerin ailelerinin siyasal ilgi ve katılma düzeyleri azalırken; öğrencilerin siyasal ilgi ve katılma düzeylerinde artış olduğu görülmüştür. SBKY eğitiminin ve üniversitede geçirilen dört yıllık sürenin öğrencilerin siyasal ilgi ve katılım düzeylerinde olumlu katkı yaptığı görülmüştür

Spotlight on PA-Based Undergraduate Nonprofit Education: A Public Sector Catalyst for Stewardship and Service

Public administration as an academic discipline provides nonprofit students with a foundation of public values essential to the preparation of capable public servants. The faculty in the Department of Public Administration at University of North Texas have been supportive of the department’s new undergraduate Nonprofit Leadership Studies degree and bring with them a blend of academic backgrounds and interdisciplinary and intersectoral perspectives to our approach to a nonprofit education. Our relatively new nonprofit degree is built on four overarching values: passion, participation, professionalism, and performance. Our use of the 4-P approach adopts the instrumental and the expressive assumptions from Frumkin’s (2002) framework to construct our own framework for designing and critiquing our curriculum in the Nonprofit Leadership Studies degree. Students learn that nonprofits are important collaborators with government, the private sector, and with the community as they seek out innovative solutions to complex social issues. This reflection essay presents a class case study example to highlight the academic disciplines that inform effective student learning.

Cultural Tourism After (COVID)-19: First Findings from Czechia

This article presents and discusses the visible effects of the COVID-19 pandemic on cultural tourism in Czechia, Europe. The pandemic has caused or accelerated certain changes. Mainly urban destinations focusing on foreign tourists (e.g., Prague) were affected by the pandemic. However, despite the significant decline in tourism as an industry, the seeds of positive changes can be traced. For example, domestic tourists have discovered the appeal of the rural regions of their homeland. The trend has started to evolve from mass tourism to a more individual one. The decline of the workforce in tourism will likely result in the increase of more self-service forms of activities. Even though e-tourism cannot replace real experiences, it will contribute to a more deliberate selection of tourist destinations and services. Therefore, investing in a higher quality infrastructure should be a priority. The latest observations show that the main obstacle is insufficient cooperation among local stakeholders, such as entrepreneurs, public administration, or individual government departments. Czechia???s fundamental drawback is the lack of clear distinction of whether culture tourism falls into the economic sector or the cultural sphere.

Status and perspectives of blue economy sectors across the Macaronesian archipelagos

The global economy is increasingly focusing on the Oceans to meet its needs, for which maritime spatial planning is being fostered to promote this is done sustainably. Thus, assessing the current state and future development trends of the maritime sectors is key to evaluating the performance of the planning process. This is the aim of this study, in which the main maritime sectors related to the blue economy present in the archipelagos of the European Macaronesia Sea Basin, i.e. the Azores and Madeira (Portugal), and the Canary Islands (Spain), were identified and studied. The following maritime sectors were analysed: fisheries, marine aquaculture, marine biotechnology, coastal and maritime tourism, maritime transport, ship repair and maintenance, extraction of aggregates, deep-sea mining, offshore oil and gas, renewable ocean energies, and desalination. As part of the PLASMAR project, partners undertook in 2017–19 a literature review gathering scientific papers, official statistics and reports, which were complemented by interviews with experts from the economic sectors and public administration departments. Results show that while some maritime sectors are well established, others are emerging sectors with varying long-term growth potential. Besides, development patterns vary across the archipelagos. This study represents the first effort in the Macaronesia Sea Basin to set the basis of the current and future development conditions of the blue economy in applicability to maritime spatial planning processes at a regional level. The future post-pandemic context will provide a unique opportunity to promote the blue economy sectors and activities through the support provided by the EU Green Deal and Recovery and Resilience Plans, as well as with the actions envisioned under the United Nations Decade of Ocean Science for Sustainable Development (2021–2030). The European Macaronesia example –given its wide maritime territory, commitment, and capacities in terms of expertise and networking– presents a great potential to act as a good practice to extrapolate the new approach for a sustainable blue economy to other similar geographical settings such as island regions/states.

What competencies public policy education promises: A qualitative comparative analysis of university types, education levels, and courses in Turkey

ABSTRACT Public policy education has rapidly spread among universities worldwide and in Turkey in the last few decades. Despite this spread, it is a question mark what competencies this education promises to future public policy analysts in today’s complex economic, social, and political environment. This study first investigates the rising expectations from public policy analysts based on the relevant literature. Then it employs a comparative content analysis on “course learning outcomes” representing the promises of 151 public policy courses in Turkey’s 72 universities’ political science and public administration departments. The prominent findings indicate big gaps in public policy education in the country, and the literature’s expectations are not fully met in practice. While the neglect of competencies related to evidence-based public policymaking and the use of information technology is a significant hindrance to the development of modern policy analysts, the need for national regulation comes to the fore as a solution.

Siyaset Bilimi ve Kamu Yönetimi Bölümü Lisans Düzeyi Öğrencilerine Göre Bölümdeki Öğrenimde Yaşanan Sorunlar ve Öneriler

The study aimed to determine the problems experienced in political science and public administration education and suggestions for its solution in line with the views of undergraduate students of the faculty of economics and administrative sciences' department of political science and public administration. The research was conducted descriptively according to qualitative research method, case science and single case pattern. From the non-probability sampling types, the purposeful sampling method was used. Thirteen students determined from the fourth-year students of the department of political science and public administration of the faculty of economics and administrative sciences formed the participant group. Observation and interview and document review were used as data collection tools. Data were collected with semi-structured interview questions. The data obtained in the research were coded in the Maxqda 2022 program, categories based on codes and themes based on categories were reached. According to the participants, there are problems arising from their own learning in the department; from the education plan and program; from the course content and presentation; from the course supervisor and exams, and from employment after graduation, and there are some suggestions for solving these.

Cops, teachers, and counselors, stories from the front lines of public service – 2nd edition, new and expanded. By StevenMaynard‐Moody, MichaelMusheno, The University of Michigan Press. 2022. pp. 280. Paperback (U$29,95) and hardcover (U$80)

Public Administration ReviewVolume 83, Issue 2 p. 444-447 BOOK REVIEWS Cops, teachers, and counselors, stories from the front lines of public service – 2nd edition, new and expanded. By Steven Maynard-Moody, Michael Musheno, The University of Michigan Press. 2022. pp. 280. Paperback (U$29,95) and hardcover (U$80) Gabriela Lotta, Corresponding Author Gabriela Lotta [email protected] Department of Public Administration at Getulio Vargas Foundation (FGV), Fundação Getulio Vargas, Rio de Janeiro, Brazil Correspondence Gabriela Lotta, Department of Public Administration at Getulio Vargas Foundation (FGV), Fundação Getulio Vargas, Rio de Janeiro, Brazil. Email: [email protected]Search for more papers by this authorRoberto Pires, Roberto Pires Department of status, institutions, and democracy Studio at the Institute for Applied Economic Research (IPEA), Institute for Applied Economic Research (IPEA), Rio de Janeiro, BrazilSearch for more papers by this author Gabriela Lotta, Corresponding Author Gabriela Lotta [email protected] Department of Public Administration at Getulio Vargas Foundation (FGV), Fundação Getulio Vargas, Rio de Janeiro, Brazil Correspondence Gabriela Lotta, Department of Public Administration at Getulio Vargas Foundation (FGV), Fundação Getulio Vargas, Rio de Janeiro, Brazil. Email: [email protected]Search for more papers by this authorRoberto Pires, Roberto Pires Department of status, institutions, and democracy Studio at the Institute for Applied Economic Research (IPEA), Institute for Applied Economic Research (IPEA), Rio de Janeiro, BrazilSearch for more papers by this author First published: 30 January 2023 https://doi.org/10.1111/puar.13605Read the full textAboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinkedInRedditWechat Volume83, Issue2March/April 2023Pages 444-447 RelatedInformation

Misconduct Impeding Good Governance in The South African Public Service

This study aims to explore corruption as a form of misconduct recorded in the South African public service in general. The systematic analysis of literary sources and methods for addressing the misconduct issue suggests that there are reasons for the wrongdoing that impede good governance and hinder efficient public sector governance. The reasons could be socio-economic, political, and institutional. The article explicitly explores institutional reasons for misconduct in public service. This study emphasises that encouraging good governance in the South African public service would remain difficult if the everyday occurrences of wrongdoing and corruption are not properly handled, making this scientific problem decision-relevant. The investigation in the article is carried out in the following order: the conceptual framework of the South African public service is described, followed by a discussion of the contextual framework and a detailed examination of the institutional reasons for corruption. Corruption is examined as a kind of wrongdoing that may obstruct good governance in the public service. Conceptual and document analysis were the methodological tools used in the study procedures. A desktop review of the available literature and the official legislation and regulatory papers necessary for the research are included in the methodological instruments of the research procedures. Corruption as misconduct is contextually analysed using qualitative research approaches. The results show that in every organisation and department of public administration are recalcitrant elements that oppose the order of authority and policy due to differences of opinion or outlook, and if no precautionary or reactionary measures are taken, management may be compromised. The article’s conclusion makes suggestions for policy modifications and remedial actions tailored to South Africa’s circumstances. Although corruption is not a new problem, there has to be continual discussion and involvement between stakeholders in order to develop solutions that are country-specific.

Идентичность в условиях трансформации миропорядка: дискурсы и нарративы

A roundtable titled ‘Identity in the Time of World Order Transformation: Discourses and Narratives’ was held on the 2nd of December 2023, at the Patrice Lumumba Peoples’ Friendship University of Russia. It was a part of the All-Russian conference with international participation ‘Political Science in a Changing World: New Practices and Theoretical Research’ organized by the Russian Political Science Association (RPSA). At RPSA, the event was arranged by the Research Committee on political identity. The roundtable moderator was Semenenko I.S., Corresponding Member of the RAS, Doct. Sci. (Polit. Sci.), Head of Centre for Comparative Socioeconomic and Political Studies, Deputy Director for Scientific Work of IMEMO, RAS, RPSA Research Committee on political identity coordinator, supervisor of Identity Research Network; the co-moderator was Fadeeva L.A., Doct. Sci. (Polit. Sci.), Professor, Department of Political Science, Perm State University. The key trends, problems and achievements regarding identity studies in Russia and abroad, new discourses and narratives in political science and public policy, especially ones relevant to Russia, were analyzed. The discussion focused on the problems of political identity and identity politics in terms of a forming polycentric world, identity dimension of archaization discourses, neotraditionalism, Balkanization, manifesting identity conflicts, identity securitization and ethnopolitical conflicts. The speakers were as follows: Semenenko I.S.; Fadeeva L.A.; staff members of Sector for Analysis of Political Change and Identity, Department for Comparative Political Studies, Centre for Comparative Socioeconomic and Political Studies, IMEMO – Cand. Sci. (Chem.), Leading Researcher Lapkin V.V, Doct. Sci. (Philos.), Senior Researcher Kamkin A.K., Cand. Sci. (Polit. Sci.), Researcher Popadeva T.I., Junior Researcher Khaynatskaya T.I.; staff of Sector for International Organizations and Global Political Governance, Department for International Political Problems, IMEMO – Doct. Sci. (Polit.), Head of the Sector Prokhorenko I.L., Senior Research Assistant Shpak M.A.; staff of Department of Public Policy and Public Administration, Kuban State University (Krasnodar) – Doct. Sci. (Philos.), Professor Morozova E.V., Cand. Sci. (Polit. Sci.), Associate Professor Bashmakov I.S.; Kalashnikova S.K., postgraduate student St Petersburg University, Junior Researher, Center for Science, Education and Information Programs, INION RAN; Pogodina M.Ya., Research Assistant, Faculty of Political Science, St Petersburg University, Junior Researher, Center for Science, Education and Information Programs, INION RAN; Romanova A.H., Doct. Sci. (Philos.), Director of Institute for Research on the Problems of the South of Russia and the Caspian Sea, Astrakhan State University named after V.N. Tatishchev (Astrakhan); Sagitova L.V., Doct. Sci. (Polit. Sci.), Leading Researcher, Department of Ethnology, Sh. Marjani Institute of History, Tatarstan Academy of Sciences (Kazan); Sargsyan O.L., Cand. Sci. (Philos.), Associate Professor, Head of the Department of Political Science, Institute of Law and Politics, Russian-Armenian University (the Republic of Armenia, Yerevan). The review of the roundtable materials was compiled by Prokhorenko I.L., Doct. Sci. (Polit.), Head of the Sector for International Organizations and Global Political Governance, Department for International Political Problems, IMEMO (irinapr@imemo.ru, ORCID: 0000-0002-8090-7934).

Doctor of Pedagogical Sciences, Professor of the Department of Public Administration, St. Petersburg School of Social Sciences and Oriental Studies, HSE

Doctor of Pedagogical Sciences, Professor of the Department of Public Administration, St. Petersburg School of Social Sciences and Oriental Studies, HSE

КОНЦЕПТ "КОНКУРЕНТОСПРОМОЖНІСТЬ ДЕРЖАВИ" ЯК АНАЛІТИЧНИЙ ІНСТРУМЕНТ У ДОСЛІДЖЕННІ ЕФЕКТИВНОСТІ ДЕРЖАВНОГО УПРАВЛІННЯ

B a c k g r o u n d . The article analyzes various approaches to understanding the effectiveness of public administration, which are in foreign and Ukrainian scientific thought. The study found that administrative efficiency is often understood as the effectiveness of the organization and functioning of public administration. Administrative efficiency is also understood as the efficiency of management bodies and officials. The authors emphasize that the principles, criteria and factors of the study of effectiveness are very vague. This affects the objectivity of the reflection of the qualitative result of the activities of the public administration body. The purpose of the article is to show that administrative efficiency is a component of the general social efficiency of public administration, so it can be studied with the help of analytical tools of competitiveness state. M e t h o d s . The study was conducted at the Department of Public Administration of the Educational and Scientific Institute of Public Administration and Civil Service of Taras Shevchenko National University of Kyiv. The main methods and approaches are institutional, sociological, historical, cultural, complex. The main sources of this study were the works of authors who investigated the effectiveness of public administration, namely, the content of the concept, approaches to evaluation, where conclusions were drawn about the effectiveness and limitations of individual methodologies. As well as Ukrainian legislation and analytical reports of international organizations on the country's competitiveness, which provide up-to-date information on the strengths and weaknesses of government institutions and state authorities. R e s u l t s . The scientific novelty of the study is that the authors offer new tools for the study of administrative efficiency. The key results and the background. It competitiveness of the state. "Competitiveness of state" in the context of studying the effectiveness and efficiency of public administration, the subjects of public administration is not considered deeply in the Ukrainian science of public administration. Moreover, in Ukraine, the effectiveness of public administration is increasingly associated with the competencies of civil servants. The authors do not agree with this position and suggest a deeper analysis, firstly, the relationship between public administration efficiency and the competitiveness of state and, secondly, a deeper study of the analytical capabilities of the theoretical and methodological construct "competitiveness of state". C o n c l u s i o n s . As a result, the authors argue that the task of administrative efficiency as an indicator is to reflect an understanding of the activities of institutions, which depends on the efficiency and behavior of both public and private actors, a legal and administrative basis within which individuals, firms and governments interact. And it determines the quality of public institutions.

Planowanie strategiczne w zreformowanym samorządzie terytorialnym na Ukrainie. Przykład gromady Herca w obwodzie czerniowieckim

Reforming public administration is a complex and lengthy process, especially in so-called transition countries. Practically, for the first twenty years after regaining independence, Ukraine was only creating the foundations of a decentralized public administration, partially combining Western models and the structures of the Soviet administration that had been functioning for decades. It was only in the second decade of the 2000s that a milestone was made towards a significant reconstruction of the structure and functions of public administration, guided by the standards of Western democracies. The culmination of the process of reforming the public sector was the creation of local government at the community level. Along with the process of creating independent territorial units, a need arose to formulate long-term development plans as the basic instruments of social and economic development policy at the local level. This process in many cases was and is supported by the activity and experience of Polish institutions implementing various projects in Ukraine, the purpose of which is to develop a development strategy for territorial units. The aim of this article is to present the conditions of territorial decentralization in Ukraine after regaining independence in the early 1990s and the results of the strategic project implemented in 2021 by the employees of the Department of Public Administration of the Institute of Political Sciences and Administration of UMCS. The main product of the implemented project was the development of the Herca Municipality Development Strategy in the Chernivtsi Oblast in Ukraine, based on the participatory-expert model. The results presented below refer in particular to the description of the process of elaborating the development strategy and the conclusions of the strategic analysis carried out.

Development of Students’ Leadership Potential and Skills in Foreign Language Learning

Abstract This paper examines the way students developed their leadership potential by delivering an oral presentation and a project in an ‘English for Social Sciences’ course. By using a communicative approach, students were motivated to develop their leadership skills, which stimulated their learning and understanding at deeper levels. The survey was conducted with 14 students at undergraduate level, in their second year ESP Social Sciences 1 course; the students attend the Public Administration, International Communications, and Political Sciences departments of South East European University. The results showed that students attending this course showed the potential of developing leadership skills, and expressed positive attitudes and proficiency when delivering an oral presentation and project according to their preference in their field of study. Students were challenged and motivated to develop leadership skills, such as integrity and strength of character, that will prepare them for becoming potential leaders.

Development of public administration education in Kyrgyzstan and current situation analysis

Kyrgyzstan, which gained its independence in 1991 and passed to a democratic administration system, initiated a comprehensive reform process regarding the public administration system and implemented various legal regulations. Qualified personnel in public institutions were urgently needed for the smooth operation of the established public administration system and the reforms' success. In line with this need, departments that will train staff who can work in central government and local government bodies have started to be opened in higher education institutions. Over time, both the number of universities opened and the number of public administration departments increased. Today, 8 out of 51 universities in total accept students in public administration in undergraduate and graduate programs. This study is aimed to reveal the emergence, development, and current situation of the public administration departments in the Kyrgyz Republic, which are very important for the development of a country.

Innovatively Saving the Future of Transportation: Small Aircraft Transportation System (SATS)

The aviation industry is a rapidly changing entity of the world s economy. Millions of travelers consistently choose aviation as their mode of transportation because it is reliable, time-efficient, and safe. However, high demand has led to delays, cancellations, and gridlock. As the need for efficient travel options increases, passengers will look for other avenues of travel. Fortuitously, the National Aeronautics and Space Administration (NASA) and its partners are developing a unique and innovative alternative to this problem. The solution, known as the Small Aircraft Transportation System (SATS), will likely change the face of general aviation (GA) as it is known today. It is a clear concept, made credible by extensive research. The members of the Public Administration Department and the Aviation Institute of the University of Nebraska at Omaha have committed many of their resources to the successful realization of the SATS concept. These individuals have formed a unique Nebraska SATS research team, devoting their valuable time and effort to seeing the dream of SATS come true.

Lifestyle audits in South Africa – overrated or X-factor?

PurposePresident Cyril Ramaphosa, in his 2018 State of the Nation Address, stated that “Thieves who are stealing public funds should be arrested and prosecuted”, and called for lifestyle audits of public-sector employees. The gross misuse of COVID-19 relief funds by public officials indicated the urgent need to execute these audits as an anti-corruption measure. This paper aims to provide a review of the existing state of affairs with regard to the application of lifestyle audits in South Africa.Design/methodology/approachThis paper critically analyses the literature available on the current position of South Africa concerning lifestyle audits in the public sector, based on the mandates of some of the anti-corruption agencies that could be responsible for the conducting and processing of such audits.FindingsSouth Africa has only recently seen a framework for applying lifestyle audits, developed by the Department of Public Service and Administration. Although these first steps in developing a standard practice are laudable, the practical process of dealing with misconduct and/or criminal matters remains to be seen. It is recommended that South Africa consider a legislative approach to dealing with unlawfully obtained wealth by either criminalising the act of illicit enrichment (per the United Nations Convention Against Corruption) or creating an Unexplained Wealth Order, as seen, for example, in the UK.Originality/valueSouth Africa is in dire need of addressing corruption in the public sector. Despite lifestyle audits being called for, the lack of proper implementation is negating any positive outcomes. Therefore, alternative solutions should be investigated.

Bureauphobia in Public Hospitals of Qom, Iran

Department of Public Administration, Faculty of Management and Accounting, University of Allameh Tabataba’i, Tehran, Iran.

Performance Evaluation Method of Public Administration Department Based on Improved DEA Algorithm.

This paper proposes a performance evaluation method of public administration departments based on the improved DEA algorithm, which solves the quality problem of performance evaluation of public administration departments and lays a foundation for the long-term development and performance improvement of public administration departments. The DEA model is the core to sort out the performance evaluation methods of public administration departments. From the perspective of DEA algorithm, whether DEA is effective is an important content that public administration departments must consider when carrying out performance administration, and public service satisfaction is the core parameter obtained by DEA algorithm. That is to say, by optimizing public services and improving service satisfaction, the public administration department can further improve the quality of performance evaluation. Therefore, we can carry out performance evaluation of public administration departments from the satisfaction of public services. The empirical research conclusion shows that according to the effective judgment theorem of DEA, it can be concluded that among the eight social security departments, there are five departments that can achieve DEA effectiveness, namely department 2, department 3, department 4, department 5, and department 6. There are three non-DEA valid ones, namely, department 1, department 7 and department 8. The public satisfaction and the total service cost will affect the performance quality to a certain extent, and only by balancing various influencing factors can the performance evaluation quality of the public administration department be maximized.