ABSTRACT While extensive research has shown that political incivility can lead to unfavorable democratic outcomes, our understanding of the dynamics in election campaigns is limited. The current study investigates the effects of perceived political incivility on trust in government by taking into account both informational and motivational factors during elections: the distinct channels through which individuals receive election news (institutional, social media, and messaging applications) and whether the election outcome is (un)favorable to the individual. Drawing from the literatures on online incivility and motivated reasoning, we argue that both election news exposure and favorability of election outcomes could moderate the effects of perceived incivility. We conducted a two-wave panel survey (pre- and post-election) during the 2022 Malaysian General Election (Wave-1 N = 1800; Wave-2 N = 901). We found that increased incivility perceptions over time and unfavorable election results diminished trust in government, and there was evidence that increased exposure to election news from institutional news sources increased trust in government from pre- to post-election. For those who found the election outcome unfavorable, increased social media exposure resulted in a greater loss of trust in the government in response to increased perceptions of incivility during the campaign. These results underscore the importance of both informational (news media) and motivational (favorability of election outcome) factors, as well as their combined effects on individuals’ responses to political incivility during elections.
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