Customers Of Company Research Articles

Ситуативно-когнитивный подход в переводоведении: истоки и эвристический потенциал

The article analyzes the explanatory possibilities of the situated cognition approach to translation study on the basis of the theoretical apparatus developed in the Viennese translation school of Professor H. Risku. The relevance of the study is determined by the appeal to the analysis of the specialized translation process in the authentic context of the functioning of the main subject in the modern translation market, i.e. a translation bureau. Incorporating the research techniques from the early stages of cognitive science development (theory of information processing based on symbol manipulation and neural networks analysis within the framework of connectionism), the approach under consideration is based on the modern concept of extended situated embodied cognition, which, as applied to translation studies, provides new arguments in favor of transition from interpretation of the interaction "human – text" to the study of multimedia communication of a subjects group in the translation networks' composition, which have arisen as a result of outsourcing processes in the translation industry. The features of cooperative interaction between a team of translators and experts, as well as artifacts in the process of translation text generation using information technologies, are demonstrated. The practical application of the situated cognition approach to the analysis of the participants' activities in translation cooperative networks (customer company, technical editor, translation bureau, external translation bureau, translator) is especially relevant in the context of glocalization in the emerging Russian translation market.

Estimated billing system is the bane of grid electric power supply and development in Nigeria: An empirical analysis

The estimated billing system for electricity was introduced in Nigeria by the Nigerian Electricity Regulatory Commission (NERC) in 2012 for billing customers without meters or with faulty or inaccessible meters. But instead of following the guidelines and formula provided by NERC for the estimation, the electricity Distribution Companies (DisCos) resorted to billing these customers arbitrarily and frustrated efforts by NERC to ensure the proper metering of electricity consumers. This research evaluates the incentive, which makes the DisCos in Nigeria prefer the estimating billing system to a much more efficient smart prepaid metering system. To carry out the research, four Enugu Electricity Distribution Company (EEDC) customers were selected. The estimated bills of these customers, which they received before they got smart prepaid meters, were compared with their prepaid meter bills for an equal period. EEDC was found to be over-billing these customers under the estimated billing system by a yearly average per customer of 64,901.67 Nigerian Naira (170.79 USD).

Legal Protection Of Broker Company’s Customers Against Commodity Futures Trading In Review Of Law Number 10 Year 2011 (Case Study Of PT. Kontak Perkasa Future)

This thesis discusses the legal protection of brokerage company customers against commodity futures trading in terms of Law Number 10 of 2011 concerning commodity futures trading, to determine the role of brokerage companies in conducting commodity futures trading transactions and to determine aspects of legal protection provided by brokerage companies. to the agreement that has been made between the brokerage companies in this case is PT..Kontak Perkasa Future and customers/investors; and to know the legality and supervision in the futures trading transactions to customers, business people, to the general public, and especially to futures brokerage companies in Indonesia.This study uses normative juridical research, which is a form of research that describes the applicable laws and regulations associated with legal theories and positive law enforcement practices, which are related to the problems investigated. The data collection techniques that the author uses in this research are interviews, literature study, direct observation or field observation. With the existence of a free market, the freedom of consumers (in this case customers in the Futures trading sector) to choose products and services from a Futures brokerage company is increasingly open. On the other hand, this condition can result in the position of business actors (in this case Futures Brokers) and consumers (customers) becoming unbalanced. The customer is in a weak position and becomes the object of business activity to achieve the maximum profit by business actors (Futures Brokers). The main factor that becomes the weakness of consumers (customers) is that the level of customer awareness of their rights is still very low, plus not all futures brokerage companies that appear have a business license from CoFTRA, therefore a legal protection is needed for brokerage company customers in Indonesia. Commodity futures trading as regulated in Law Number 10 of 2011.

Effect of Customer Perception on Salesperson Owned Commitment in Customer-Salesperson Relationship

Selling products and gaining profit is the main mission of a private Sales forces with their specialized relationships can determine the fate of transactions and make companies successful in achieving their ideal goals. Buyer-seller relationships can significantly reduce the marketing costs of the organization. Therefore, the impact of sales forces in an organization is relatively high in the past. A better understanding of the sales professional dimension will lead to the formation of long-term relationships and increase a company's profitability. However, although much research has been done on the issue of company-customer relationships, there have been extensive studies on the perception of consumer behavior by vendors. Therefore, the aim of this study was to investigate the effect of trust, reputation, and reputation of the seller on the commitment to the seller with the mediating roles of good interaction and perceived risk. The statistical population of this study was 250 customers of a retail company. In order to collect the required data, an electronic questionnaire was designed and distributed among the statistical reporters using the available sampling method. Validity of the questionnaire using content and structural methods was determined.

Touchpoints: A Business Strategy to Retain New Graduate Nurses.

The aim of this study was to reduce the turnover of new RNs (NRNs) completing a 1-year nurse residency program. Businesses use touchpoints to retain both internal and external customers, yet no evidence was found in retaining NRNs. Touchpoints, distinct points in the company-customer experience, play a vital role in the customer's experience with the company. Employees are one of a company's many customer types. This quality-improvement project implemented touchpoints to improve NRN retention rates. Retention rates and job-satisfaction scores were significantly higher among the touchpoint-intervention cohort compared with the nonintervention cohort. Implementation costs were far less than those associated with NRN turnover. Touchpoints are a practical management approach for NRN retention.

Motywy wyboru ofert firm przy ubezpieczeniach komunikacyjnych

The study presents the results of research on the reasons for the selection of specific motor insurance offers by customers of insurance companies, based on the example of a deliberate-ly selected poviat located in south-eastern Poland. The elements of insurance offers were identified as relatively the most important. Drivers' expectations in the assistance insurance were also presented. It was found that the most important factor influencing the choice of an insurer by people living in the Krosno poviat was that the price of services offered by insur-ance companies. Drivers' expectations in terms of assistance insurance are very broad. Driv-ers' expectations concern technical, organizational and even social support.

Commentary on The Listening.

Commentary on The Listening.

Assessment of Customers’ Relationship Management Practices on Customer Retention and Loyalty of Oromia Credit and Saving Share Company: Bule Hora City Branch

The main objective of this study was to assess customers’ relationship management practices of Oromia Credit and Saving Share Company, Bule Hora city branch in Bule Hora, Ethiopia. Customer relationship management (CRM) as a strategy has gained tremendous interest among researchers and practitioners in recent times. Thus, this study tried to assess the status and ways CRM has been put in for practice by Oromia Credit and Saving Share Company (OCSSCO). In addition, this study considers different CRM dimensions such as empathy, bonding and satisfaction, and responsiveness. To achieve the objective of the study, primary data were collected through a questionnaire from a sample of 246 Oromia Credit and Saving Share Company customers of Bule Hora city branch, Bule Hora, Ethiopia, by using simple random sampling technique. The data collected through the questionnaire were analyzed using descriptive statistical analysis method and inferential statistics by using SPSS version 20 as a tool of data analysis. The study clearly revealed that the four CRM dimensions are strongly related. Thus, from the perspective of customers as well as management bodies of the Oromia Credit and Saving Share Company, CRM has a significant influence on customer retention and loyalty of the organization. Generally speaking, microfinance institutions are in need of doing a lot of CRM-based customer-focused practices.

Reporting Key Performance Indicator for Driver Using Whatsapp

Employee performance is very important at the company, because employees are the main assets of the company, many companies pay less attention to this, even though this is closely related to customer satisfaction in service and company policy to determine the employee's future. PT. XYZ is a company that provides organized professional services and strict recruitment principles, even before starting work for drivers it must do training for 3 days. However, the facts in the field are different, there are still customers who complain because of poor driver's obligations, such as arriving late or not being good. Because there is no application yet to assess performance, this causes companies to collect complaints data and conduct performance evaluations based on facts in the field in real time. With this problem, the whatsapp chat application is chosen as media reporting, because according to the statistics of active media users, whatsapp will make it easier for drivers and customers to connect with the company's customer service (ChatBOT) in real time. The purpose of this study is to create and manage Key Performance Indicators by getting data feedback from the driver or customer per day that will be obtained at the end of the monthly period. Data obtained from feedback will be given to customers who provide material for companies to make decisions to determine work contracts and awards for drivers who work well

A Decade International Experience Into Effective Resources and Energy Efficiency Auditing

Purpose of this paper is to draw a balance of a decade of resources and energy efficiency auditing activities and studies, carried out in Eastern Europe, Central Asia and Africa, aimed to support International Financial Institutions (IFIs) in improving their sustainability performances and in reducing the global environmental impact of their customer Companies. The auditing framework was designed as a step-by step sequence:Job Assignment from the Bank, based on specific Terms of Reference;Submission of a questionnaire, tailored to the particular agro-industrial sector (i.e., dairy, tomatoes processing, slaughterhouse, etc.);Multi-disciplinary team assessment of industrial facilities, by means of an on-site survey and meetings with the managers of the agro-industrial company for the discussion of relevant issues;Preparation of a draft report to be discussed with IFI and Company;Preparation of a final report including remarks from IFI and Company.The paper will present the results by developing proper sustainability and safety performance indicators, in terms of energy consumption and reduction of GHG emissions reduction, as well as control of water pollution and waste generation, and their safe disposal. In designing and performing the actual auditing process, a great attention was paid to the considerations for the global environment and safety implications, especially in selecting the technologies, not limiting the efforts to the usual CAPEX and OPEX reductions and to the local impact parameters. Conclusions are drawn regarding the practical possibility of incorporating audit results in terms of environmental sustainability into the overall decision-making process.

Walking is regulated by environmental temperature

The mechanisms that regulate human walking are not fully understood, although there has been substantial research. In our study, we hypothesized that, although walking can be volitionally modified, it is also involuntary and controlled by evolutionary factors, such as the relationship between temperature and movement speed in poikilotherms. This study aimed to determine the effects of environmental temperature on speed, step length, and cadence during unrestrained walking over long periods. Customers of a private insurance company were asked to use a background smartphone GPS application that measured walking parameters. Participants were 1065 app users (298 men and 767 women) aged 14–86 years. Observed walking speed and cadence were higher in winter (average maximum temperature: 10.2 °C) than in summer (average maximum temperature: 29.8 °C) (p < 0.001). The walking parameters were closely related to environmental temperature, with cadence most strongly correlated with daily maximum temperature (r = − 0.812, p < 0.001) and indicating a curvilinear relationship. A decrease in environmental temperature was found to increase cadence when the temperature was below 30 °C. The findings suggest that walking may be regulated by environmental temperature and potentially by the autonomic nervous system’s response to environmental temperature.

Adaptive customer relationship management contingency model under disruptive events

PurposeGiven that few studies examine how disruptive events affect customer relationships during and after the event, this study examines the resilience of companies in Puerto Rico, their underlying vulnerabilities, and how they deployed customer relationship management (CRM) resilience strategies during and after Hurricane Maria.Design/methodology/approachThe study analyzed data gathered from qualitative focus groups composed of 41 firms via an exploratory approach. Participants were business owners and managers of enterprises in Puerto Rico.FindingsAll companies faced critical government infrastructure failures that affected their CRM activities. Firms implemented one or more CRM resilience strategies in response to the natural disaster. Accordingly, a comprehensive, adaptive CRM contingency model was postulated using marketing crisis management strategies discussed in the literature, existing resilience models and research studies in marketing resilience. The adaptive CRM contingency model operationalizes all processes at the business-logic level via the event-driven process chain (EPC) language, thus making it easier to understand and employ.Originality/valueThis study presents a unique model that shows the value of CRM and its capacity to evolve under disruptive environments that affect company–customer relationships. The operationalization of the model allows practitioners, policymakers and academic researchers to better understand how CRM is not only a suitable tool for managing business continuity after a natural disaster but also a mitigating technique for responding to new customer needs and expectations.

The Effect of Service Recovery Strategies on Satisfaction with the Recovery: The Mediating Role of Distributive Justice

The aim of this study was to test the effect of the Service Recovery Strategies on the Satisfaction with the Recovery, as well as testing the effect of Service Recovery Strategies on Distributive Justice. The study also aimed to identify the effect of Distributive Justice on the Satisfaction with the Recovery, as well as the test of the mediation role of Distributive Justice in the relationship between Service Recovery Strategies and the Satisfaction with the Recovery.&#x0D; The study was applied to a sample of (354) customers of the Internet companies in Egypt. Data analyzed using the SPSS program Data, as well as the AMOS program to test the quality of compatibility between data collected and theoretical data, and the Structural equation modeling to test the hypotheses of the study.&#x0D; The results of the study showed that, there is a positive significant effect of some Service Recovery strategies and Distributive Justice on the Satisfaction with the Recovery. Also, there is a positive significant effect of some Service Recovery strategies on Distributive Justice. The study also found that the Distributive Justice mediated in the relationship between the Service Recovery Strategies and the Satisfaction with the Recovery. Based on these results was presented a set of recommendations, as well as suggest some future studies relevant to the subject of the study.

The Role of Service Quality on Subjective Well-Being of Students, With Mediators of Satisfaction and Customer Company Identification

The level of service quality is often a shared measure between providers and users of products for transactions. High quality demands by service users can make service providers to implement an effective work culture. For service users, quality can be used as a basis for assessing satisfaction after receiving service. Using certain services can also arouse the customer's self-perception that he is fit to consume the service produced by providers who are committed to quality. High results from quality, satisfaction, and self-identification of users at service providers become the basis for users to conduct subjective well-being evaluations from time to time. The relationship between these variables was disclosed in this study. This study used a survey method, with a population of students who were still actively studying at 6 universities in DIY. A total of 166 students were selected by convenience sampling method to serve as research samples. By using regression analysis and the SPSS program, it can be proven that there is an indirect effect of service quality on subjective well-being. The results showed that satisfaction and customer-company identification have very important roles, because both variables function as mediators of the influence of service quality on subjective well-being, but satisfaction has a more dominant role than customer identification. From the results of this study it is suggested that universities need to pay attention to the closeness of the relationship with their students, but what is more important is to increase their satisfaction with overall services, such as when they are on campus.&#x0D; Keywords-- service quality, satisfaction, customer-company identification, subjective well-being

Managing consumer behaviour through social communications

The article examines the issues of using social communications as an integral part of marketing technologies for managing and modifying consumer behaviour. The motivating determinants influencing the formation of consumer behaviour are analyzed; the current role of communications in the field of marketing technologies is considered.The communication process itself is considered both from a socio-psychological point of view and from the standpoint of the effectiveness of using marketing tools. The points of influence of social communications on consumer decision-making processes have been determined. The article also proposes a methodology for the complex formation and use of social communications as a composite tool for managing and influencing consumers.In practice, an example of the implementation of this technique has been analyzed, in case of the need to increase the loyalty of customers of an unprofitable company that has encountered difficulties in expanding its customer base and the need to transform the negative opinion of consumers about their own brand.

Detecting Anomalies in Sequences of Short Text Using Iterative Language Models

Business managers using Intelligent Virtual Assistants (IVAs) to enhance their company's customer service need ways to accurately and efficiently detect anomalies in conversations between the IVA and customers, vital for customer retention and satisfaction. Unfortunately, anomaly detection is a challenging problem because of the subjective nature of what is defined as anomalous. Detecting anomalies in sequences of short texts, common in chat settings, is even more difficult because independently generated texts are similar only at a semantic level, resulting in an abundance of false positives. In addition, literature for detecting anomalies in time ordered sequences of short text is shallow considering the abundance of such data sets in online settings. We introduce a technique for detecting anomalies in sequences of short textual data by adaptively and iteratively learning low perplexity language models. Our algorithm defines a short textual item as anomalous when its cross-entropy exceeds the upper confidence interval of a trained additive regression model. We demonstrate successful case studies and bridge the gap between theory and practice by finding anomalies in sequences of real conversations with virtual chat agents. Empirical evaluation shows that our method achieves, on average, 31% higher max F1 scores than the baseline method of non-negative matrix factorization across three large human-annotated sequences of short texts.

Pengaruh Citra Perusahaan Dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Bengkel Mobil Sama Jaya Singaraja

This study. aims to examine the. effect. of (1) Company.iImage. and customer satisfaction on. Customer. loyalty, (2) Company image on customer loyalty, and (3) Customer satisfaction on customer loyalty at Car Workshop Sama Jaya Singaraja. The research design is quantitative casual. The subjects in this study were customers at Sama Jaya Singaraja Car Workshop, while the object of this research was the company image, customer satisfaction, and customer loyalty. Sampling using purposive sampling method of 100 respondents. The. data. collection. method. is the survey. method, which is analyzed using multiple linear regression. The results of this study indicate that (1) Company image and customer satisfaction have a positive and significant effect on customer loyalty, (2) Company image has a positive and significant effect on customer loyalty, (3) Customer satisfaction has an influence positive and significant impact on customer loyalty of the Sama Jaya Singaraja Car Workshop.

Psychological Factors for Assessing Consumer Perception in the Insurance Market

The present research aims to investigate possible relationships between psychological factors - coping mechanisms used by customers of insurance companies, respectively stressors associated with unpredictable risks - and changes in attitudes towards the market and insurance products in Romania, with the possibility of expansion and to the economic specifics of other states. In addition, the present study proposes the introduction as a mechanism of influence on the perception of insurance and temporal perspectives characteristic of individuals, according to the 6 typologies structured in the theory of temporal perspective. Zimbardo. This approach is particularly important, in order to determine a change in managerial perspective on the part of insurance companies, in the sense of completing the actuarial calculations currently used, by introducing personalized mechanisms for classifying the types of clients and establishing the level of risk. to cover the products offered

How Consumer?s Purchase Intention is affected by Attitudes, Subjective Norms and Perceived Behavioral Control? Evidence from Telecommunication Sector

The foremost purpose of current study is to examine the role of subjective norms, perceived behaviour control and attitude on the purchase intention of the customers of telecommunication companies of Malaysia. Data were collected form the managers of the customer relation and SPSS was used for analysis. The findings exposed that positive links among the subjective norms, perceived behaviour control and attitude with the purchase intention of the customers of telecommunication companies of Malaysia. How to Cite this Article Pubmed Style Mohd Shukri Ab Yajid, Johar MGM. Consumer’s Purchase Intention is affected by Attitudes, Subjective Norms and Perceived Behavioral Control? Evidence from Telecommunication SRP. 2020; 11(1): 982-994. doi:10.5530/srp.2020.1.125 Web Style Mohd Shukri Ab Yajid, Johar MGM. Consumer’s Purchase Intention is affected by Attitudes, Subjective Norms and Perceived Behavioral Control? Evidence from Telecommunication http://www.sysrevpharm.org/?mno=128594 [Access: March 29, 2021]. doi:10.5530/srp.2020.1.125 AMA (American Medical Association) Style Mohd Shukri Ab Yajid, Johar MGM. Consumer’s Purchase Intention is affected by Attitudes, Subjective Norms and Perceived Behavioral Control? Evidence from Telecommunication SRP. 2020; 11(1): 982-994. doi:10.5530/srp.2020.1.125 Vancouver/ICMJE Style Mohd Shukri Ab Yajid, Johar MGM. Consumer’s Purchase Intention is affected by Attitudes, Subjective Norms and Perceived Behavioral Control? Evidence from Telecommunication SRP. (2020), [cited March 29, 2021]; 11(1): 982-994. doi:10.5530/srp.2020.1.125 Harvard Style Mohd Shukri Ab Yajid, Johar MGM (2020) Consumer’s Purchase Intention is affected by Attitudes, Subjective Norms and Perceived Behavioral Control? Evidence from Telecommunication SRP, 11 (1), 982-994. doi:10.5530/srp.2020.1.125 Turabian Style Mohd Shukri Ab Yajid, Johar MGM. 2020. Consumer’s Purchase Intention is affected by Attitudes, Subjective Norms and Perceived Behavioral Control? Evidence from Telecommunication Systematic Reviews in Pharmacy, 11 (1), 982-994. doi:10.5530/srp.2020.1.125 Chicago Style Mohd Shukri Ab Yajid, Johar MGM. How Consumer’s Purchase Intention is affected by Attitudes, Subjective Norms and Perceived Behavioral Control? Evidence from Telecommunication Sector. Systematic Reviews in Pharmacy 11 (2020), 982-994. doi:10.5530/srp.2020.1.125 MLA (The Modern Language Association) Style Mohd Shukri Ab Yajid, Johar MGM. How Consumer’s Purchase Intention is affected by Attitudes, Subjective Norms and Perceived Behavioral Control? Evidence from Telecommunication Sector. Systematic Reviews in Pharmacy 11.1 (2020), 982-994. Print. doi:10.5530/srp.2020.1.125 APA (American Psychological Association) Style Mohd Shukri Ab Yajid, Johar MGM (2020) Consumer’s Purchase Intention is affected by Attitudes, Subjective Norms and Perceived Behavioral Control? Evidence from Telecommunication Systematic Reviews in Pharmacy, 11 (1), 982-994. doi:10.5530/srp.2020.1.125

An application of the SERVQUAL model to study the quality perceived by customers in a pizzeria

Purpose - To propose a set of measures to improve the services provided by a company in the food sector by adapting and applying the SERVQUAL model.Design/methodology/approach – This study uses a survey to collect data and information about the object being analyzed by giving questionnaires to the company's customers. For this, the population was defined along with the ideal sample to be achieved using the Simple Random Sampling method, considering a 5% sampling error and 95% reliability.Findings - The findings indicate a negative general evaluation in all five dimensions of quality analyzed, highlighting that only 17.4% of the 23 items analyzed in the study had positive results in the relational analysis between expectation and perception compared to the 82.6% that do not present this.Originality/Value - The in-depth analysis carried out in this study gave entrepreneurs a more detailed view of the actual state of the establishment, indicating the points that need to be improved urgently and that have directly affected the negative evaluation obtained by the establishment. The need to set up a better marketing plan, a change to the location of the establishment, and the urgent improvement of safety, were highlighted as items identified that need immediate change.Keywords: Food services. Quality in services. SERVQUAL. Satisfaction analysis. Pizzerias.