Current Performance Measures Research Articles

Measuring and managing organizational performance based on organizational capitals, service quality and BSC performance outcomes

Purpose The purpose of this paper is to develop and test empirically a new holistic performance measurement model that integrates the best of current performance measurement frameworks and methodologies and builds upon the resource-based view to strategic management. Design/methodology/approach A survey collected responses from 379 top-, middle- and supervisory-level managers from 3 telecommunications service providers in Egypt. The hypothesized direct relationships were tested through multiple linear regression (using SPSS software), and the mediating effect was tested using the structural equation modeling technique (using AMOS software). Findings The results reveal that the proposed model is a reliable and valid instrument for measuring and managing holistic organizational performance. The results also reveal that Egyptian telecommunications companies have primarily emphasized the use of structural and relational capital to enhance their service quality (SQ) and performance outcomes (POs). Moreover, SQ was found to significantly and partially mediate the effect of organizational capitals (OCs) on POs. Research limitations/implications The proposed model is a novel model that needs further investigation using various research designs and multiple research methods to assure its reliability and validity as a holistic performance measurement system. Practical implications The Egyptian telecommunications companies should efficiently manage and leverage all four components of OCs, especially the components of intellectual capital to improve their SQ and consequently enhance their POs. Originality/value To the best of the authors’ knowledge, this is the first research to study the relationships among OCs, SQ and POs, merge them in an integrated performance measurement model and test this model empirically in the Egyptian telecommunications setting.

Quality Indicators for Pain in Adults: A Review of Performance Measures by the American College of Physicians.

Pain is a debilitating symptom generally caused by injuries or various conditions. It can be acute, subacute, or chronic and can have a significant impact on a patient's quality of life. The goal of managing pain is to relieve or reduce suffering and improve patient functioning. Several performance measures that address the treatment of pain are used in payment, public reporting, or accountability programs. The American College of Physicians (ACP) embraces performance measurement as a means to improve quality of care. ACP believes that a performance measure must be methodologically sound and evidence-based to be considered for inclusion in payment, accountability, or reporting programs. However, a plethora of performance measures that provide minimal or no value to patient care have inundated physicians, practices, and systems with the burden of collecting and reporting data. ACP's Performance Measurement Committee (PMC) reviews performance measures using a validated process to recognize high-quality performance measures, address gaps and areas for improvement in performance measures, and help reduce reporting burden. There is a need for a higher standard for a performance measure when reputation and reimbursement are on the line. This paper aims to present a review of current performance measures for pain to inform physicians, payers, and policymakers in their selection and use of performance measures. The PMC reviewed 6 performance measures for pain relevant to internal medicine physicians, of which 3 were considered valid at their intended levels of attribution ("Use of Imaging for Low Back Pain," "Use of Opioids at High Dosage in Persons Without Cancer," and "Use of Opioids From Multiple Providers in Persons Without Cancer"). This paper also proposes a performance measure concept to address a quality-of-care gap based on the current clinical guideline from ACP and the American Academy of Family Physicians, "Nonpharmacologic and Pharmacologic Management of Acute Pain From Non-low Back, Musculoskeletal Injuries in Adults."

Educational performance pressure and mental ill-being: the case of Danish primary and lower secondary schools, 1975–2024

ABSTRACT Mental ill-being among children and adolescents have increased in many high-income countries. The causes for this development are still unclear, but due to the scale of the problem, broader societal changes are likely to contribute. One of the societal level hypotheses – the “educational stressors hypotheses” – suggests that the transformation in many high-income countries from industrial to knowledge economies makes a well-educated workforce increasingly important. Hence, performance monitoring and performance pressure increase. This article investigates 50 years of educational reforms to analyse whether they introduce increased structural performance pressure. Document analysis of policy documents in Danish primary and lower secondary education constitute the empirical data material. As a least likely case it contributes with knowledge about the extent of formalised performance pressure in education. During the investigated period two shifts emerge. The first introduces tests and examinations as technologies that produce external knowledge about the pupils’ performance. Hence, the performance of each pupil becomes highly visible and comparable in an external panopticon-like gaze. The second shift introduces mandatory self-evaluation and career-planning. It adds a mirror like self-gaze where the pupils are to see and monitor their own performance in accordance with their future wishes. The current performance measures in Danish education are in line with many high-income countries, adding to the hegemony of structural performance pressure in education and qualitatively substantiating the educational stressors hypothesis.

Study of employee performance measurement, evaluation and management practices in tourism and catering companies in Szeklerland(with special reference to Harghita county)

As a resource, people are one of the most important factors in the modern economy. From a subjective measurement approach, it can form the basis of business performance measurement. In this research, I am looking for answers to the question: what does business practice show, and how consistent is it with theoretical findings? The results of the research show that companies operating in the hospitality sector in Harghita County are consistently aware of the fact that employee performance contributes greatly to company performance. For this very reason, employee guidance, performance monitoring and feedback are considered significantly important. Employee performance is measured and evaluated informally, often on a monthly basis. The standardised, formal form of measurement, on the other hand, is only done annually, from time to time when necessary. However, its frequency increases significantly with the size of the company. Companies are moderately satisfied with the current employee performance measurement and evaluation. They are therefore aware that there is room for improvement. In their opinion, the introduction of a performance management system in the future would make a significant contribution to solving the problems discussed in the research. In doing so, it would also contribute to the improving of the company's business performance at the same time. Our development objective could be to provide guidance in this area for the future.

Exploring the Efficacy of Machine Learning Tools for Analyzing Student Performance in Computer Science Applications

This research study examines how ML techniques can assess computer science student performance. The study compares current and past performance metrics, identifies salient performance assessment features, and outlines strategies for sustaining or enhancing student achievement in the context of the COVID-19 pandemic, which has shifted the paradigm toward online learning. Context: With the rise of digital learning platforms and the changing educational environment, ML approaches are being used to get useful insights from massive student data sets. The COVID-19 pandemic has highlighted the need for improved virtual student learning monitoring and support methods. Objective: The purpose of this study is to determine if ML methods can accurately assess student computer science proficiency. Compare students' current performance measures to their prior records to identify COVID-19-related changes. To choose relevant characteristics for performance evaluation using ML algorithms and statistics. Methods: The research uses a mixed-methods approach, combining quantitative academic record analysis with qualitative student survey and interview data. Results: show substantial relationships between performance metrics and external influences, including remote learning. ML models identify academic performance factors, enabling targeted interventions and instructional improvements. Conclusion: Integrating ML technologies can improve computer science instruction and student achievement. Data-driven insights help instructors change teaching tactics, identify at-risk pupils, and create a dynamic learning environment that promotes academic success. ML techniques may help educational institutions negotiate distant learning and achieve inclusive, equitable, and successful results.

Development of a Follow-Up Measure to Ensure Complete Screening for Colorectal Cancer

The current quality performance measure for colorectal cancer (CRC) screening is limited to initial screening. Despite low rates, there is no measure for appropriate follow-up with colonoscopy after receipt of an abnormal result of a stool-based screening test (SBT) for CRC. A quality performance measure is needed. To develop and test a quality performance measure for follow-up colonoscopy within 6 months of an abnormal result of an SBT for CRC. This retrospective quality improvement study examined data from January 1, 2016, to December 31, 2020, with 2018 plus 6 months of follow-up as the primary measurement period to verify performance rates, specify a potential measure, and test for validity, reliability, and feasibility. The Optum Labs Data Warehouse (OLDW), a deidentified database of health care claims and clinical data, was accessed. The OLDW contains longitudinal health information on enrollees and patients, representing a diverse mixture of ages and geographic regions across the US. For the database study, adults from 38 health care organizations (HCOs) aged 50 to 75 years who completed an initial CRC SBT with an abnormal result were observed to determine follow-up colonoscopy rates within 6 months. Rates were stratified by race, ethnicity, sex, insurance, and test modality. Three HCOs participated in the feasibility field testing. Data were analyzed from June 1, 2022, to May 31, 2023. The primary outcome consisted of follow-up colonoscopy rates following an abnormal SBT result for CRC. Reliability statistics were also calculated across HCOs, race, ethnicity, and measurement year. Among 20 581 adults (48.6% men and 51.4% women; 307 [1.5%] Asian, 492 [7.2%] Black, 644 [3.1%] Hispanic, and 17 705 [86.0%] White; mean [SD] age, 63.6 [7.1] years) in 38 health systems, 47.9% had a follow-up colonoscopy following an abnormal SBT result for CRC within 6 months. There was significant variation between HCOs. Notably, significantly fewer Black patients (37.1% [95% CI, 34.6%-39.5%]) and patients with Medicare (49.2% [95% CI, 47.7%-50.6%]) or Medicaid (39.2% [95% CI, 36.3%-42.1%]) insurance received a follow-up colonoscopy. A quality performance measure that tracks rates of follow-up within 6 months of an abnormal SBT result was observed to be feasible, valid, and reliable, with a median reliability statistic between HCOs of 94.5% (range, 74.3%-99.7%). The findings of this observational study of 20 581 adults suggest that a measure of follow-up colonoscopy within defined periods after an abnormal result of an SBT test for CRC is warranted based on low current performance rates and would be feasible to collect by health systems and produce valid, reliable results.

Creating a global learning environment to promote integrated care.

Introduction: While the concept of integrated care has evolved considerably, there is general agreement that the competences necessary to co-create, implement, work in, and evaluate integrated care are only taught and practiced piecemeal. There is a hunger for more information, training and exchange of knowledge and experiences. In general, performance and outcome measurement is lacking, resulting in gaps between implementation in theory and practice. This workshop will discuss how we can bring community members, professionals and policymakers together in a meaningful way to learn and grow together.
 Why are you conducting a workshop? The existing offers of degree and certificate programmes, targeted training by organisations or learning by doing, do not foster sustainable change in competences of the workforce, system leaders or the wider communities. Often that is because the focus is still on a specific context, competence, or profession. But evidence and experience underline how important it is for everyone to understand the principles of integrated care, including e.g. social determinants of health, co-creation or cross-sectoral, inter-organisational team work. In this workshop, we want to build on our collective intelligence to discuss, define and design a global learning platform, which complements and builds on existing offers to connect people on different levels and in different languages. The key questions to answer are:
 •What the key barriers for learning and practicing integrated care?
 •How we can foster the next generation to become true integrated care proponents?
 •What are current performance and outcome measures that can be implemented immediately?
 •What are gaps in outcome assessment that must be prioritized to ensure equity and health justice for all?
 •Who is missing from training discussion/ forums that would help advance integrated care?
 Who is it for? The workshop is for people with lived experience of health and social care (including family carers) and professionals, policy makers, evaluation and performance experts, managers and academics who are committed to joint learning as the basis of integrated care implementation.
 10 minutes introduction & collaborative definition of aims and outcomes of the workshop
 5 minutes explanation of the fish bowl discussion and introduction to the starting discussants
 20 minutes fish bowl discussion round 1
 20 minutes small-group discussions
 20 minutes fish bowl discussion round 2
 10 minutes summary and wrap-up
 Participants will have the opportunity to participate in the fish bowl discussions and in the following small-group discussions they can move around from topic to topic. A facilitator will remain at each flip chart to encourage discussion and foster actionability of ideas. The discussion will be visually recorded to enable participants to build on what has come before to enable a rich and diverse conversation.
 How are you going to summarize the take home messages?There will be a short feedback from each flip chart facilitator on main points discussed – the facilitation team will then write up the discussions into a short and accessible summary which will be shared through social media, integrated care networks and relevant organisational routes.

Need for a new test method for determining the acoustic performance of road traffic noise reducing devices

Noise reducing devices such as sound barrier walls are common ways to mitigate traffic noise problems in residential areas next to arterial roads or railways. The basic performance of noise reducing devices is sound insulation and absorption. However, the existing measurement methods are not adequate for characterizing sound insulation and absorption performances of noise reducing devices. The sound insulation measurement method is different from the actual installation condition of the noise reducing devices that transmit the sound to the free field, and the sound absorption coefficient measurement method does not include the transmitted sound energy. This study raised the problem of the current acoustic performance measurement method of noise-reducing devices and arises the need for a new measurement method to complement it.

문화예술분야 사회적기업 성과지표에 대한 탐색적 연구

Arts and cultural social enterprises are organizations that create diverse social values through cultural activities. This study aims to explore performance indicators for arts and cultural social enterprises to enhance our understanding of their performance and investigate their sustainability. To this end, we reviewed and synthesized literature on arts and cultural social enterprises both domestically and internationally, focusing on the Social Value Index (SVI) and the Art & Culture Social Performance Evaluation Model (ARC-SPEM) currently in use. This synthesis informed the proposal of new performance indicators spanning social, economic, and artistic dimensions. Subsequently, a survey among arts and cultural social enterprise experts and a hierarchical analysis process (AHP) were conducted. The analysis highlighted the relatively recognized importance of social performance indicators compared to economic and artistic ones. ‘Cultural welfare and appreciation’ and ‘arts and cultural education’ emerged as priorities in the social dimension; ‘providing jobs for artists’ was prominent in the economic dimension; and ‘art as a social activity’—which employs art to generate diverse values— was underscored in the artistic dimension. However, a case study on the current performance measurement practices of arts and cultural social enterprises in Korea revealed inconsistencies in the criteria, terminology, and categories used across organizations, along with a lack of comprehensive quantitative and qualitative data for appropriate performance assessment. We conclude that to ensure the sustainability of arts and cultural social enterprises, it is crucial to concurrently consider the peculiarities of art jobs, donations and sponsorships, service-oriented activities, and genre-specific value chains from social, economic, and artistic perspectives. Furthermore, artistic performance indicators not only impact artistic outputs but also influence social and economic outcomes, highlighting the need to acknowledge each organization’s unique artistic nature. This study’s significance lies in its systematic and comprehensive identification of performance indicators, acknowledging the unique attributes of arts and cultural social enterprises. It provides a foundation for revisiting previously overlooked performance metrics and facilitates communication with various stakeholders by introducing new artistic performance indicators tailored to the arts and cultural sector.

Considerations for determining the performance of ultraviolet light emitting diode fluid disinfection systems.

The International Ultraviolet Association (IUVA) Task Force was formed to develop guidelines regarding testing and reporting on performance of UV LED water disinfection systems. The goal was to provide clarity in a guidance document on measuring system performance across the global UV LED water disinfection system market. A review of current performance measurement protocols for mercury lamp based systems shows that the common elements of UV LED system performance measurement protocols should be as follows: specified standard for the amount of pathogen reduction required, the requirement that the validation testing be conducted by a competent facility, and that the system be continually monitored by UV sensors while in use to verify system performance unless pathogen reduction is not claimed. UV LEDs have selectable peak wavelengths, as opposed to mercury lamps that have fixed emission wavelength values. As a result of this difference, the following changes to protocols used to test mercury lamp systems are recommended. First, the use of disinfection benchmarks other than 254 nm dose, such as direct inactivation values, dose benchmarks referenced to 254 nm, and/or dose benchmarks at the UV LED emission wavelength that give the same inactivation as the original 254 nm UV dose benchmark. Second, the use of 254 nm UV water transmittance values as a placeholder, rather than an assumed correct value, for systems under test with LED wavelengths >250 nm and water transmittance values ≥87%. More research is needed for lower wavelengths and UVTs. Third, the recommendation that germicidal response UV sensors be used in UV LED based systems to ensure that the validated disinfection is delivered. Finally, additional LED-specific considerations were also noted. UV LEDs are also instant-on devices, making them ideal light sources for systems operated intermittently. Performance testing of systems operated intermittently should include a test to insure that pathogens do not migrate past the UV LEDs while the LEDs are off. UV LED devices have recognized protocols for determining the lifetime of the devices, as well as for measuring other device properties. Caution should be exercised in using these lifetime values for devices in UV disinfection systems, since the thermal environment of the devices may be different for protocol testing and disinfection system operation. PRACTITIONER POINTS: Validation of UVC LED fluid disinfection is necessary for point of use, point of entry, and municipal applications. The emission spectrum properties, considerations and measurements for output over lifetime, and unique system design considerations of UVC LEDs as light sources are factors that must be considered when evaluating fluid disinfection performance. The instant-on operation, system geometry, validation benchmarks, system sensing, water transmittance, and fouling must also be considered for UVC LED devices when evaluating fluid disinfection performance.

PENGUKURAN KINERJA KARYAWAN PADA PT HT MANUFACTURING

This research focuses on measuring the performance of employees at PT HT Manufacturing, a company producing fishing bait and equipment. The study aims to assess employee performance in the Painting department and identify potential areas for improvement. The current performance measurement system is found to be subjective, emphasizing financial targets only. The theoretical framework discusses the concept of performance, performance measurement, human resources management, and the Human Resource Scorecard (HRSC). The HRSC is an important tool for measuring and managing the strategic contributions of human resources to achieve the company's objectives. The research methodology used is a survey, employing questionnaires and interviews to collect data from 24 employees in the Painting department. Data validity and reliability are tested using statistical analyses like correlation and Cronbach's alpha.
 The findings reveal that most indicators used to measure employee performance are valid and reliable. However, one indicator related to measuring performance between employees and their superiors is found to be invalid. The research concludes that the company's performance measurement needs improvement, and employee training plays a crucial role in enhancing job satisfaction and overall performance.Overall, this study provides valuable insights into the performance measurement process at PT HT Manufacturing and offers recommendations for enhancing employee performance and job satisfaction through effective training programs.

Shortcomings of Current Performance Measurement and Management Systems: A Literature Review

The performance measurement system as a tool for knowledge sharing and continuous improvement plays a key role in the knowledge management development. Previous research indicates that performance measurement and management systems are not always successfully implemented to improve decision-making or knowledge management. Many failures relate to the behavioural aspects of performance management, but a systematic review of this topic is lacking. Therefore, the main aim of the paper is to explore the shortcomings of current performance measurement and management systems. The study conducted a systematic review of the literature of peer-reviewed articles over the past 20 years. The main shortcomings are analysed within the individual categories of technical and social control, especially in terms of design, implementation, and behavioural aspects. The findings revealed that the most common causes of shortcomings of measurement and management performance systems include technical problems, insufficient or late knowledge sharing, or the inability to effectively implement the entire system. An ineffective performance measurement and management system encourages bad decisions and wastes resources by misallocating them. Subsequently, this results in dysfunctional employee behaviour and deterioration in overall performance, which often even increases fear, reduces employee trust, and engagement. Based on the synthesis of the results, the paper suggests how to prevent the identified shortcomings to cause a rapid change in the behaviour of employees. From a theoretical contribution point of view, the research provides a comprehensive and clear view of the currently available theory of performance measurement and management systems. In terms of managerial implications, point out the shortcomings of current performance measurement and management systems and outline how to overcome them.

A large group hesitant 2-tuple linguistic decision-making trial and evaluation laboratory (DEMATEL) method to evaluate performance indicators

The internationalization of higher education has become an important means for countries worldwide to develop and enhance their strengths, in which performance measurement plays a vital role. However, current performance measurement usually involves many indicators, and it is impossible to improve them all due to resource constraints. Therefore, a suitable performance measurement system can enhance the international influence and competitiveness of higher education institutions. In response, based on the matrix decision, this study develops a large group evaluation approach using a hesitant 2-tuple linguistic model. The decision-making trial and evaluation laboratory (DEMATEL) method is used, and key performance indicators (KPIs) are determined for higher education internationalization. In the method, the KPIs are focused on by constructing the correlation matrix between indicators using the hesitant 2-tuple linguistic model, which can then be determined by the extended DEMATEL method based on the cause-and-effect relationships between the performance indicators. In the case study, the effectiveness and applicability of the proposed hesitant 2-tuple linguistic DEMATEL method are verified. The results show that the proposed model can help higher education institutions focus on a limited number of key indicators and systematically manage higher education internationalization.

Performance measurement in urban development: unfolding a case of sustainability KPIs reporting

PurposeThis study aims to explore the potential dynamics between performance measurement at the organisational level and emerging urban development projects at the macro-institutional field level of sustainability governance and accountability.Design/methodology/approachUsing a theoretical triangulation between three theories, namely contingency theory, institutional theory and social cognitive theory, this study investigates not only the macro-micro dynamics, but also the (recursive) micro-macro dynamics between performance measurement and urban development. Using an Egyptian public sector urban development organisation and its sustainable energy project as an empirical example, interviews, documents and observations were collected.FindingsThe dynamics emerged between field urban development projects and the (unintended) organisational implementation of the performance measurement system, the sustainability key performance indicators (KPIs) reporting system. Contributing to previous literature, these dynamics have been institutionalised through (three) interrelated levels: the (macro-field) urban development contingencies and pressures for sustainability KPIs reporting, the (organisational) institutionalisation of the urban development performance measurement system and then the (micro-organisational) cognitive role of sustainability KPIs reports in (re)making political urban development decisions.Research limitations/implicationsThis study faced some limitations that paved the way for future research axes. For political and security reasons, difficulties were encountered in conducting interviews with government actors in the sustainable energy project under study. Also, due to the practical separation of the environmental sustainability system from the sustainability KPIs reporting system in this case study, environmental sustainability is outside the scope.Practical implicationsSustainability reports may influence public sector decision-making processes in a specific urban development context. These KPIs reports may also increase public sector management opportunities for urban auditing, transparency, accountability and sustainability governance. These KPIs may also guide public sector management to lower prices in poor villages to increase smart energy consumption and improve community health.Social implicationsSustainability reports may increase decision-makers' understanding of consumer behaviours and societal changes. This may help in making appropriate political decisions to improve their welfare and regular smart energy consumption. Not only urban citizens, but this social advantage may also extend to urban development employees through employees' promotion, training and access to government-funded academic and professional scholarships.Originality/valueThis study is an attempt to develop current public sector performance measurement analyses in the emerging urban development field using a triadic analytical approach. This study also fed the literature with an extended case study that clarified the (multi-level) and (two-way) dynamics between performance measurement and urban development.

무기체계 국산화 평가방안의 한계와 발전방안

Currently, overseas exports of domestic defense products are gaining momentum starting with the Ukraine-Russia war. The way to continuously improve the competitiveness of domestic defense products is to utilize localization evaluation measures as a key tool to promote substantial localization advancement. This study aims to contribute to innovation in the way of working in the defense industry by inducing the level of localization to continuously upgrade by improving the evaluation plan for localization. First, the scope of the study is to understand the limitations of the current localization evaluation. Second, the effect on the total life cycle is analyzed when the localization evaluation is distorted. Third, finally, it seeks development solitions that can practically carry out localization. Qualitative research methodology is applied for the effective performance of this study. The opinions of various interest groups are collected and analyzed through the f irst and second Delphi surveys and in-depth interviews. Conflicting opinions are agreed through expert discussions in in-depth interviews. As a result of the performance of this study, it was analyzed that the current localization rate calculation method has a high possibility of abuse or distortion. In order to solve this problem, an agreement was reached that it was necessary to expand the scope of calculation to the 1st or 2nd partner companies. It was partially confirmed that when the result of calculating the localization rate is distorted, the effect is increased as the total life cycle progresses. However, in order to reduce the distortion effect of the localization rate at the operation maintenance stage, it was confirmed that it is not reasonable to convert the operational maintenance cost into the present value and reflect it in the localization rate. In summary, the current localization evaluation relies only on measuring the simple cost performance of calculating the localization rate, and there is a limitation that the possibility of abuse or distortion is high due to the limitation of the scope of calculating the localization rate to primary suppliers. In order to improve this, a model that comprehensively evaluates not only cost performance but also various performance is needed, but in the short term, it is realistic to maintain the current cost-related performance measurement method and expand the scope of localization rate calculation. The expected effect of this study is to seek ways to continuously promote localization by raising the need for improvement of localization evaluation measures, and furthermore, localization evaluation is used as a key tool to secure the external competitiveness of domestic defense products. In addition, various stakeholders may have conflicting opinions in various fields in the defense sector, and the introduction of qualitative research methodology can help each other share various perspectives and come up with solutions through discussions and agreements.

Use of Customer Satisfaction to Measure Performance of Systems and Contractors: Post-Occupancy Evaluation (POE) Method

A roofing manufacturer wants to differentiate themselves from other roofing manufacturers based on performance information. However, construction industry has revealed poor performance documentation in the last couple of decades. With no current developed performance measurement model in the industry, two roofing manufacturers approached the research group to implement a warranty program that measures the performance information of their systems and applicators. Moreover, the success of any project in the construction industry heavily relies upon the capability of the contractor(s) executing the project. Low-performing contractors are correlated with increased cost and delayed schedules, resulting in end-user dissatisfaction with the final product. Hence, the identification and differentiation of the high performing contractors from their competitors is also crucial. The purpose of this study is to identify and describe a new model for measuring manufacturer performance and differentiating contractor performance and capability for two roofing manufacturers (Manufacturer 1 and Manufacturer 2) in the roofing industry. The research uses multiple years of project data and customer satisfaction data collected for two roofing manufacturers for over 1,000 roofing contractors. The performance and end-user satisfaction were obtained for over 7,000 manufacturers' projects and each contractor associated with that project for cost, schedule, and quality metrics. The measurement process was successfully able to provide a performance measurement for the manufacturer based on the customer satisfaction and able to identify low performing contractors. This study presents the research method, the developed measurement model, and proposes a performance measurement process that entities in the construction industry can use to measure performance.

PERFORMANCE MEASUREMENT PRACTICES IN PROPERTY MANAGEMENT OF PUBLIC HOUSING MALAYSIA

Public Housing (PH) in Malaysia is commonly called for improvement, as property management issues continue to arise. To address these issues, performance measurement plays an important role in monitoring the efficiency and effectiveness of the operation in PH. However, limited performance measurement studies in PH provide an overview of what property management operations are to be measured. Hence, this paper aims to examine the performance measurement practices adopted in public housing. From here, six overarching themes, particularly management in tenancy, maintenance, building, social, financial, and administrative are identified. These six main themes are further divided into nineteen subthemes. Further, an interview is conducted with PH zone managers from Kuala Lumpur City Hall (DBKL) to examine the current management operation and performance measurement practices in PH Malaysia. This paper provides insightful information on the trend, indicators, and operations in the performance measurement practices in PH.

Fitness of product and service design for closed-loop material recycling: A framework and indicator

Material recycling is the most common strategy in various circular economy concepts. However, material quality generally degrades during recycling because materials get contaminated or some substances dissipate. This translates to that materials are instead recycled in an open loop, or in other words, in a cascade. Current quantitative performance measurement approaches insufficiently address a clear distinction between closed-loop and open-loop recycling. To effectively preserve material quality, a different measurement approach is required to assess the ability of product and service design to retain material quality during material recycling. Such a metric is introduced here with the fitness for closed-loop material recycling indicator Θ. This kind of quality assessment requires a criterion based on the elemental composition of the materials. The concept is illustrated in a case study on metals embodied in a residential gas heating appliance showing that the closed-loop recycling potential of such an appliance is only 1%.

Performance measures for colonoscopy in inflammatory bowel disease patients: European Society of Gastrointestinal Endoscopy (ESGE) Quality Improvement Initiative

The European Society of Gastrointestinal Endoscopy (ESGE) presents a short list of performance measures for colonoscopy in inflammatory bowel disease (IBD) patients. Current performance measures for colonoscopy mainly focus on detecting (pre)malignant lesions. However, these performance measures are not relevant for all colonoscopy indications in IBD patients. Therefore, our aim was to provide endoscopy services across Europe and other interested countries with a tool for quality monitoring and improvement in IBD colonoscopy. Eight key performance measures and one minor performance measure were recommended for measurement and evaluation in daily endoscopy practice.

Comparison of Performance of Psychiatrists vs Other Outpatient Physicians in the 2020 US Medicare Merit-Based Incentive Payment System

Medicare's Merit-Based Incentive Payment System (MIPS) is a new, mandatory, outpatient value-based payment program that ties reimbursement to performance on cost and quality measures for many US clinicians. However, it is currently unknown how the program measures the performance of psychiatrists, who often treat a different patient case mix with different clinical considerations than do other outpatient clinicians. To compare performance scores and value-based reimbursement for psychiatrists vs other outpatient physicians in the 2020 MIPS. In this cross-sectional study, the Centers for Medicare & Medicaid Services Provider Data Catalog was used to identify outpatient Medicare physicians listed in the National Downloadable File between January 1, 2018, and December 31, 2020, who participated in the 2020 MIPS and received a publicly reported final performance score. Data from the 593 863 clinicians participating in the 2020 MIPS were used to compare differences in the 2020 MIPS performance scores and value-based reimbursement (based on performance in 2018) for psychiatrists vs other physicians, adjusting for physician, patient, and practice area characteristics. Participation in MIPS. Primary outcomes were final MIPS performance score and negative (penalty), positive, and exceptional performance bonus payment adjustments. Secondary outcomes were scores in the MIPS performance domains: quality, promoting interoperability, improvement activities, and cost. This study included 9356 psychiatrists (3407 [36.4%] female and 5 949 [63.6%] male) and 196 306 other outpatient physicians (69 221 [35.3%] female and 127 085 [64.7%] male) (data on age and race are not available). Compared with other physicians, psychiatrists were less likely to be affiliated with a safety-net hospital (2119 [22.6%] vs 64 997 [33.1%]) or a major teaching hospital (2148 [23.0%] vs 53 321 [27.2%]) and had lower annual Medicare patient volume (181 vs 437 patients) and mean patient risk scores (1.65 vs 1.78) (P < .001 for all). The mean final MIPS performance score for psychiatrists was 84.0 vs 89.7 for other physicians (absolute difference, -5.7; 95% CI, -6.2 to -5.2). A total of 573 psychiatrists (6.1%) received a penalty vs 5739 (2.9%) of other physicians (absolute difference, 3.2%; 95% CI, 2.8%-3.6%); 8664 psychiatrists (92.6%) vs 189 037 other physicians (96.3%) received a positive payment adjustment (absolute difference, -3.7%; 95% CI, -3.3% to -4.1%), and 7672 psychiatrists (82.0%) vs 174 040 other physicians (88.7%) received a bonus payment adjustment (absolute difference, -6.7%; 95% CI, -6.0% to -7.3%). These differences remained significant after adjustment. In this cross-sectional study that compared US psychiatrists with other outpatient physicians, psychiatrists had significantly lower 2020 MIPS performance scores, were penalized more frequently, and received fewer bonuses. Policy makers should evaluate whether current MIPS performance measures appropriately assess the performance of psychiatrists.