ABSTRACT COVID-19 disproportionately affected migrant and refugee communities in Australia, highlighting outdated communication practices. Despite social media's potential for two-way communication, current health messaging remains top-down. Community leaders are often utilised as message amplifiers, neglecting their ability to create engaging content. This paper explores the multifaceted nature of civic engagement within CALD communities, moving beyond traditional notions of volunteerism. Drawing on three case studies, the paper highlights the varied forms of civic practices undertaken by CALD communities, including advocacy, community leadership, and cultural preservation. It examines the challenges and opportunities these communities encounter in navigating complex power dynamics and institutional structures. Through a critical reflection on positionality and the researcher's role, the paper advocates for a more nuanced understanding of civic engagement that recognizes the diverse contributions of CALD communities to Australian society. This paper concludes by calling for more research and participatory approaches to document migrant and refugee agency, discussing implications for policy and practice.