Level Of Cultural Intelligence Research Articles

Creating enhanced work environments for global virtual teams: using CQ as the strongest link in the team

PurposeThis study investigates how the maximum cultural intelligence (Max CQ) within a team – defined as the highest cultural intelligence level of an individual member – affects intra-team communication, conflict dynamics and, ultimately, team satisfaction and performance in global virtual teams (GVTs).Design/methodology/approachUtilizing quantitative research methods, this investigation draws on a dataset comprising 3,385 participants, which forms a total of 686 GVTs.FindingsThe study reveals that MaxCQ significantly enhances team communication, which in turn mitigates conflict, increases satisfaction and improves performance. It is noteworthy that the influence of MaxCQ on GVT success is more significant than the average cultural intelligence (CQ) of team members, providing critical insights for effective GVT management strategies.Practical implicationsThe findings suggest that managers may optimize team dynamics not by uniformly increasing each member’s CQ but by concentrating on maximizing the CQ of one individual who can act as an influencer within the team. Strategically placing individuals with high CQ in GVTs can enhance overall team function.Originality/valueWhile existing literature primarily examines the individual effects of CQ on communication and conflict management, this study sheds light on the collective interplay between MaxCQ, communication and conflict. It highlights the importance of MaxCQ, along with the frequency of team communication and conflict, in influencing team satisfaction and performance in GVTs.

Relationship of Cultural Intelligence and Global Citizenship Levels of Preservice Teachers in the Philippines

With the global developments, educational institutions play a vital role in fostering cultural intelligence and global citizenship among individuals, including preservice teachers. Despite the plethora of research on cultural intelligence and global citizenship in higher education abroad, little is known about these in the Philippines, let alone their correlation. Employing a quantitative descriptive correlational design, this study investigated the relationship between cultural intelligence and global citizenship levels of 316 Philippine preservice teachers using the Cultural Intelligence and Global Citizenship Scales. The results revealed that although their cognitive cultural intelligence necessitates further development, the preservice teachers are highly competent and confident in communicating and functioning effectively in multicultural contexts. However, they exhibit limited global citizenship attributes, particularly in social responsibility. Most ethnic groups they represented were also identified to have high cultural intelligence and average global citizenship levels. Additionally, while the preservice teachers’ specialization, year level, and overseas experience did not play significant roles in their cultural intelligence levels, the study found their year level to be the lone variable that affected their global citizenship levels substantially. Overall, a positive correlation between cultural intelligence and global citizenship was identified. Aside from implications for strengthening internationalization strategies, recommendations for further investigations were discussed.

COMPARATIVE STUDY ON CULTURAL INTELLIGENCE LEVEL AMONG EMPLOYEES WITH DISABILITIES IN RUSSIA AND CHINA

Background. As inclusive education and social participatory parity continue to develop, more and more professional-trained people with disabilities are seeking opportunities for integration into the workplace. However, they face various of challenges in the current work environment. From the perspective of the cultural model of disability, employees with disabilities vary from their able-bodied colleagues in terms of cognition or behavioral patterns. As a result, newer concept such as the disability cultural competence has emerged. In order to adapt and function well in diverse and inclusive work teams, the cultural intelligence of employees with disabilities has become vital yet to be deeply explored in Russia. Purpose. This paper attempts to reveal the cultural intelligence level of Russian employees with disabilities and to compare cultural intelligence between employees with disabilities from Russia and China. Materials and methods. Cultural intelligence has been measured through the Russia and Chinese adaptation Cultural Intelligence Scale among 25 Russian and 23 Chinese employees with disabilities. Then, SPSS 26.0 was used to carry out the descriptive analysis, normality test and mean comparison analysis. Results. Both Russian and Chinese employees' cultural intelligence are at average level. And Russian employees with disabilities have higher cultural intelligence level than the Chinese ones. Besides, this study underlined that there is no significant difference in cultural intelligence by ethnic, gender or type of disability while there is significant difference in cultural intelligence depending on the participants' age.

EXPLORING THE LEVELS OF CULTURAL INTELLIGENCE AND EMOTIONAL INTELLIGENCE AMONG ASIAN INTERNATIONAL STUDENTS

Cultural intelligence and emotional intelligence have gained substantial attention as integral components of the intercultural adaptation process. Despite their significance, there exists a research gap in examining the specific levels of these competencies within homogeneous cohorts of international students. Therefore, the main purpose of this study was to address this gap by assessing the levels of cultural intelligence and emotional intelligence among Asian international students enrolled in Chinese universities and their associated with sociodemographic variables. The study comprised 228 student participants. Participants completed self-report questionnaires measuring their cultural intelligence and emotional intelligence. The findings reveal that a significant proportion of Asian international students exhibit moderate to high levels of both cultural intelligence and emotional intelligence. Additionally, the research highlights a positive correlation between cultural intelligence and emotional intelligence. Among sociodemographic variables, prior travel experiences and international students’ friendships with local students displayed significant relationships with their cultural intelligence and emotional intelligence. However, gender, age, and educational level were not significantly related to cultural and emotional intelligence competencies. The study might offer valuable insights into the extensive body of cross-cultural literature on international students and can also serve as a practical guide for university communities seeking to implement measures that enhance the cultural and emotional intelligence of international students.

Cultural Values of Tourists as Moderators of the Satisfaction-Loyalty Link: An Empirical Investigation in the Hospitality and Tourism Context

Purpose - The role of customer satisfaction in predicting customer loyalty has attracted a great deal of attention from academics and practitioners in recent years. However, there have been limited empirical studies on this topic, particularly in the context of Korean tourism. Additionally, since tourists typically come from diverse cultural backgrounds, they may present a wide range of subsequent attitudes and behaviors, even after identical tourism experiences. This implies that the relationship between satisfaction and loyalty may appear vastly different in different tourists. In this vein, the purpose of the present paper is twofold: (1) to empirically examine the association between tourist satisfaction and tourist loyalty, and (2) to explore cultural values as potential moderators of the aforementioned tourist satisfaction-tourist loyalty link, namely long-term orientation and cultural intelligence. Design/Methodology/Approach - Using the expectancy disconfirmation paradigm as a theoretical backdrop, the present study proposed and tested the research hypotheses. Data were collected from a web-based survey of 400 tourists visiting South Korea. Findings - The findings of this study indicated that tourist satisfaction with a trip was positively related with tourist loyalty. The findings further revealed that the long-term orientation of tourists positively moderates the tourist satisfaction and tourist loyalty relationship, yet this moderating impact of long-term orientation varies in accordance with the level of cultural intelligence of tourists. Research Implications - With the increased recognition of importance of tourism in South Korea’s trade, this paper enhances the current understanding of the tourist satisfaction-tourist loyalty link and provides important insights into tourism management.

Relationship between Cultural Intelligence of Hotel Employees and Guest Satisfaction: A Cross-Cultural Study in Kenya

Purpose: The aim of the study was to assess the relationship between cultural intelligence of hotel employees and guest satisfaction, a cross-cultural study in Kenya. Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries. Findings: The study investigated the correlation between the cultural intelligence (CQ) of hotel employees and guest satisfaction across different cultural contexts. Through a cross-cultural analysis, researchers found a significant positive relationship between the cultural intelligence of hotel employees and guest satisfaction levels. Specifically, higher levels of cultural intelligence among employees were associated with increased guest satisfaction, suggesting that employees who possess a better understanding and appreciation of diverse cultures are better equipped to meet the needs and preferences of guests from various backgrounds. This highlights the importance of fostering cultural intelligence among hotel staff to enhance overall guest experiences and satisfaction in the hospitality industry. Implications to Theory, Practice and Policy: Social exchange theory, service climate theory and resource-based view theory may be used to anchor future studies on assessing the relationship between cultural intelligence of hotel employees and guest satisfaction, a cross-cultural study in Kenya. Hospitality organizations should prioritize the integration of cultural intelligence training programs into their employee development initiatives. These programs should not only focus on enhancing employees' cultural knowledge but also emphasize the development of cultural mindfulness and adaptability skills. Government bodies and industry associations should advocate for the inclusion of cultural intelligence training requirements within the accreditation and certification standards for hospitality professionals.

Investigation of The Relationship Between International Students’ Levels of Cultural Intelligence and Their Intercultural Sensitivity and Acculturation

The aim of the present research is to investigate the relation between the cultural intelligence levels of international students and their acculturation and intercultural sensitivity levels. The research was conducted with a total of 353 female and 282 male participants studying at Bursa Uludağ University. The participants were students from different countries and from different ethnic origins. Scales for measuring intercultural sensitivity, cultural intelligence, and acculturation, as well as a personal information form, were employed in the research, which used a correlational survey model inside a quantitative research design. In the analysis of the data, confirmatory factor analysis was utilized to analyze the construct validity of the scales, and to examine the reliability, the Cronbach alpha internal consistency coefficients were calculated and interpreted. While investigating the relationships between the scores obtained from the scales in the study, the Spearman-Brown correlation coefficient was calculated and regression analysis was implemented when examining the predictive status between the scores. According to the results of the current research, there was a low-level positive relationship between international students' levels of cultural intelligence and acculturation and a moderately positive relationship between their levels of cultural intelligence and intercultural sensitivity.

How does Cultural Intelligence Influence Teamwork Capability? The Role of Leader Emergence and Relational Identification

Prior studies have recognized cultural intelligence (CQ) as an essential trait for addressing cultural diversity issues. However, the influence of cultural intelligence on teamwork capability still needs to be addressed. This study analyzes how cultural intelligence, leader emergence, and relational identification affect teamwork capabilities. The mediating effect of leader emergence and relationship identification is also investigated. The questionnaire is created and distributed using an online questionnaire platform (Survey Cake). Structural Equation Modeling (SEM) is used to collect and analyze data from 54 groups, including 221 respondents. The findings show that teamwork capability is significantly improved by cultural intelligence, leader emergence, and relational identification. Furthermore, leader emergence and relational identification have partially mediated the relationship between cultural intelligence and teamwork capability. Future studies are encouraged to replicate this study with a larger sample size because this study has a limited sample size. This study carries significant implications, not solely in terms of providing practitioners with accurate and lucid perspectives on the indispensability of possessing a substantial level of cultural intelligence in multicultural contexts, but also in assisting organizations or corporations to attain elevated levels of cultural intelligence, relational identification, leader emergence, and teamwork capability. Subsequently, this study offers theoretical contributions to the existing body of knowledge by examining and presenting a significant structural equation model of the relationship between cultural intelligence and teamwork capability with leader emergence and relational identification as the mediator. The results of this study provide individuals with pertinent and unambiguous perspectives on the significance of cultural intelligence in a multicultural setting.

The Role of Cultural Intelligence as a Mediating Variable in the Relationship between Psychological Adjustment and Academic Adaptation among the Students of Mu'tah University

This study aimed at identifying the level of psychological adjustment, academic adaptation and cultural intelligence among the students of Mu'tah university, identifying the impact of the variables of (gender, faculty) on the cultural intelligence, psychological adjustment and academic adaptation, as well as identifying the role of cultural intelligence as a mediating variable in the relationship between psychological adjustment and academic adaptation among the students of Mu'tah university. In order to achieve the study objectives, three scales were used: the scale of cultural intelligence, the scale of psychological adjustment and the scale of academic adaptation; their validity and reliability were verified. The study sample consisted of (295) male and female students. The results revealed that the level of cultural intelligence, psychological adjustment and academic adaptation was medium. The results revealed that there was a relationship for cultural intelligence as a mediating variable between psychological adjustment and academic adjustment. The results showed that both psychological adjustment and cultural intelligence accounted for (32%) of academic adjustment. The results also revealed that there was no statistically significant impact for the variables of (gender, faculty) on the level of cultural intelligence, psychological adjustment and academic adaptation among the students of Mu'tah university.

Transformational Leadership, Cultural Intelligence, Self-Efficacy, and Productivity among Higher Education Faculty: A Structural Model

This study aimed to assess the productivity of higher education faculty by developing a structural model incorporating predetermined factors such as transformational leadership exhibited by academic heads, the faculty's cultural intelligence, and self-efficacy. After undergoing scientific validation and reliability tests, this study utilized questionnaires in a descriptive-correlational and causal-comparative research design. Data were gathered from 500 higher education faculty in Northern Mindanao, Philippines. The results revealed a high level of productivity among higher education faculty, particularly in producing instructional tools, engaging in professional development and community service, and a moderately productive level in research and publication. Remarkably, academic heads demonstrated an excellent display of transformational leadership. Higher education faculty exhibited high levels of cultural intelligence and self-efficacy. This implies that the academic head's exemplary display of transformational leadership highlights a commendable commitment to inspiring positive change and fostering growth within the academic setting. Simultaneously, the Higher Education Faculty exhibits remarkable levels of cultural intelligence and self-efficacy, showcasing their proficiency in navigating diverse cultural landscapes and their confidence in their capabilities. Ultimately, the structural model revealed that the productivity of higher education faculty is best explained by the influence of academic heads' transformational leadership, coupled with faculty cultural intelligence and self-efficacy. This model is known as Apdian’s Model of Productivity Among Faculty in State Universities.

Cultural Leadership and Cultural Intelligence Level of School Administrators Towards a Culturally Responsive Leadership Action Program

Many of the challenges that cultural leaders need to navigate are common to those faced by leaders in other areas of social and economic life. How to stay solvent in an ongoing financial crisis. How to engage with digitally connected, networked individuals. How to work in less carbon intensive, environmentally sustainable ways. But cultural organizations are different from other organizations and as such face their own distinctive challenges.Based on the importance of cultural intelligence and cultural leadership concepts, the researcher assumes that it is necessary to investigate whether there is a relationship between school administrators’ cultural intelligence levels and cultural leadership, as perceived by their teachers and administrators themselves. This study determined the cultural leadership behavior and cultural intelligence levels of administrators and their cultural intelligence level as perceived by their teachers and themselves. The results of the study became the basis in developing a culturally responsive leadership action program for administrators.

THE EFFECT OF NURSES' CULTURAL INTELLIGENCE LEVELS TOWARDS PATIENTS FROM DIFFERENT CULTURES ON PATIENT CARE BEHAVIORS

Aim: This study was conducted to examine the effect of nurses' cultural intelligence levels towards patients from different cultures on patient care behaviors. Method: The population of the cross-sectional study, which is one of the analytical research types, consisted of Turkish citizen nurses over the age of 18 working in Konya. The research was collected by random sampling method, one of the non-probability sampling methods. Using the G*Power 3.1 package program, the sample size was determined as a minimum of 170 people for an effect size of 0.5, 95% confidence interval and 5% margin of error and 177 people were included. The sample of the study consisted of nurses who were actively working in Konya, had high school or higher education level, owned at least one technological device and could use internet networks. The research data were obtained with the Introductory Information Form, Cultural Intelligence Scale (CQS) and Caring Behaviours Scale-24 (CBI-24). Results: It was determined that 80.2% of the nurses participating in the study were women, 48% were in the age range of 25-34 years, 86.4% had a university or higher education level. The mean total score of CBI-24 was 127.06±14.09 and the mean total score of CQS was 94.92±16.62. A significant difference was found between nurses' age, marital status, family type and origin and CQS total mean scores (p<0.05). There was a significant difference between the origins of the nurses and their CBI-24 total mean scores (p<0.05). There is a weak and positive relationship between nurses’ mean CBI-24 scores and CQS scores (p<0.05). Conclusion: As a result of the study, it was determined that the cultural intelligence level of nurses was at a good level and the level of caring behaviours was at a moderate level, and it was seen that as the level of cultural intelligence increased, caring behaviours also increased.

THE INTERACTIVE ROLE OF CULTURAL INTELLIGENCE ON THE RELATIONSHIP BETWEEN STRUCTURAL EMPOWERMENT AND ADAPTIVE PERFORMANCE (AN EXPLORATORY STUDY OF THE OPINIONS OF A GROUP OF WORKERS IN KARBALA GOVERNORATE/LOCAL ADMINISTRATION)

The study aimed to determine the relationship between structural empowerment in its dimensions (material support, development opportunities, delegation of authority, authority) and adaptive performance in its dimensions (creative problem solving, dealing with uncertain situations, learning new skills and techniques, dealing with work pressures). Through the presence of cultural intelligence as an interactive variable with its dimensions (cognitive intelligence, metacognitive intelligence, motivational intelligence, behavioral intelligence) for workers in Karbala Governorate /local administration, to reach the goal of the study and test its hypotheses, a questionnaire form was prepared and adapted to suit the variables of the study and the place of application. The research sample consisted of (84) employees, depending on their work. The study data were analyzed using the statistical program SPSS.25. Cronbach’s alpha coefficient was used to test the validity and reliability. The PEARSON correlation coefficient was used to test the hypotheses, and structural equation modeling was used to test the interactive variable. The study proved a morally solid correlation between the study variables and the interactive variable and that working individuals have a high level of cultural intelligence that enables them to adapt to their jobs.

Cultural intelligence and the role of international classroom composition: Insights from Dutch higher education

This paper reports on a study that looked into the relationship between the composition of the international classroom (a classroom composed of students from multiple nationalities), educational interventions aimed at intercultural learning, and domestic students’ levels of Cultural Intelligence (CQ). Using cross-sectional data from 10,243 students enrolled in eleven different higher educational institutions in the Netherlands, we applied multilevel analyses to examine whether the composition of an international classroom, internationalization at home activities and the interaction between the two were related to students’ levels of CQ. Results show that Dutch domestic students who are members of a class with a higher number of international students reported higher levels of motivational CQ, but not of the other three dimensions of CQ. Educational interventions aimed at intercultural learning were reported as being positively related to all dimensions of CQ. The findings underscore that when it comes to students’ overall CQ, the international composition of their classroom is not enough to explain differences in CQ levels. Therefore, this study advocates the use of intentionally designed educational interventions next to the informal interactions in a diverse classroom when it comes to fostering cultural intelligence among domestic students.

Investigation of Cultural Intelligence Levels and Perceptions of Global Citizenship among Preschool Teacher Candidates

Küreselleşme sürecinde toplumlarda hem ulusal hem uluslararası etkileşimler artmış ve bu doğrultuda yaşamın her sahasında çok kültürlülük yaygınlaşmaya başlamıştır. Eğitimcilerin çocuklara çok kültürlü ortamlarda farklılıklara saygılı, hoşgörülü, uyumlu olma gibi beceri ve tutumları kazandırabilmeleri ve desteklemeleri, bu konuda bilgi, beceri ve tutumlara sahip olmaları ile de ilişkilidir. Okul öncesi öğretmen adaylarının kültürel zekâ düzeyleri ile küresel vatandaşlık algılarını incelemeyi amaçlayan araştırma, ilişkisel tarama modelinde betimsel bir araştırmadır. Araştırmanın çalışma grubu kolay ulaşılabilir örnekleme yöntemi ile belirlenmiş olup Türkiye’nin farklı bölgelerinde yer alan devlet üniversitelerinin okul öncesi eğitimi anabilim dalında öğrenim görmekte olan 293 öğretmen adayından oluşmaktadır. Araştırmada, araştırmacılar tarafından hazırlanan “Kişisel Bilgi Formu”, “Küresel Vatandaşlık Anket Formu” ve “Kültürel Zekâ Ölçeği” veri toplama aracı olarak kullanılmıştır. Verilerin değerlendirilmesinde t testi ve ANOVA kullanılmıştır. Araştırma sonucunda, öğretmen adaylarının kültürel zekâ düzeyleri cinsiyet değişkeninde anlamlı fark yaratmazken, STK üyelik durumu ve sınıf düzeyi değişkenine göre motivasyon alt boyutunda anlamlı farklılık göstermiştir. Küresel sorunlara ilgi ve yabancı dil düzeyine göre ise tüm alt boyutlarda kültürel zekâ düzeyleri anlamlı ölçüde farklılaşmaktadır. Küresel vatandaşlık algısı ise cinsiyet, STK üyelik, küresel sorunlara ilgi ve yabancı dil düzeyine göre bazı alt boyutlarda anlamlı farklılık gösterirken, sınıf düzeyi değişkenine göre anlamlı bir farklılık göstermemiştir. Okul öncesi öğretmen adaylarının kültürel zekâ düzeyleri ile küresel vatandaşlığa yönelik algıları arasında ise pozitif ve anlamlı ilişki bulunmuştur. Araştırma sonucu doğrultusunda, okul öncesi öğretmen adaylarının kültürel zekâya ve küresel vatandaşlığa ilişkin bilgi, beceri ve tutum açısından desteklenmesine yönelik öneriler sunulmuştur.

Assessing Cultural Intelligence and Its Antecedents in the Portuguese Higher Education Context

The concept of cultural intelligence has been the object of increasing attention from the scientific community due to its importance in a globalized world. To fulfil their mission, higher education institutions need individuals capable of effectively interacting with others who come from different cultural backgrounds. This study analyzes the level of cultural intelligence and its background in a Portuguese engineering higher education institution. This study used a cultural intelligence scale and applied it to a sample of 445 participants. The results show that individuals in this Portuguese institution have an interesting level of awareness of others’ cultural preferences. However, particular attention should be paid to improving the outcome of the cognitive dimension. The results show the potential of international experiences and activities that foster cultural exposure. Consequently, the managers of institutions should make efforts to promote Erasmus programs or similar internships abroad. In addition, they should promote activities that foster multicultural contact, whether extracurricular activities or multicultural clubs or associations, meetings, lectures or classes with appropriate pedagogical methodologies, for example, experiential or collaborative teaching.

The impact of cultural intelligence on burnout among practitioners working with migrants: an examination of age, gender, training, and language proficiency

Migrants are a vulnerable population that often requires specialized care and support. Practitioners who work with migrants must be knowledgeable about the unique challenges they face. Some first-line practitioners are better equipped to work in intercultural environments because they possess higher cultural intelligence (CQ). This study aims to examine the impact of cultural intelligence on burnout among practitioners working in 15 countries. It also compares levels of CQ in relation to age, gender, education, intercultural training, and language proficiency in the workplace. The participants in the study were professionals working primarily with migrants (N = 258) from 15 countries. The results indicate that motivational cultural intelligence significantly reduces burnout levels, while the cognitive and the behavioural dimensions do not have any effect. Practitioners who have undergone intercultural training have higher levels of cultural intelligence, and this type of training may be effective in improving cultural intelligence. The study provides organizations with insight on how to select and train first-line practitioners, focusing on developing cultural competencies and intrinsic motivation to prevent burnout among their staff and ultimately improve the quality of services.

Cultural intelligence and global citizenship in gifted/talented students and their non-gifted peers

Cultural intelligence, or cultural quotient (CQ), and global citizenship are essential skills for individuals in today's increasingly interconnected and globalized world. Cultural intelligence helps individuals effectively navigate and understand cultural differences, promoting effective communication and cooperation. This study primarily aims to compare the cultural intelligence and global citizenship levels of gifted and non-gifted students. Another aim of the study is to discover the possible relationship level between gifted students' cultural intelligence and global citizenship levels. The relational scanning model was used, and 399 high school students attending 10th, 11th, and 12th grades were included in the study. The majority (209, or 54.1%) were non-gifted high school students and 177 (40.6%) were gifted high school students. The Cultural Intelligence Scale and Universal Citizenship Scale were employed for data collection. The results indicate that gifted students have significantly higher cultural intelligence than their average peers. Similarly, it has been demonstrated that gifted students have significantly greater global citizenship than their average peers. A significant relationship was found between gifted students' cultural intelligence levels and global citizenship levels. The cultural intelligence level of gifted students significantly predicts the level of global citizenship. Gifted students benefit from high levels of cultural intelligence and global citizenship because it enhances their capacity to engage with diverse cultures and comprehend global issues, thereby fostering their intellectual and personal development.

English

This paper raises the discussion on the importance of finding a balance between knowledge and experience by developing the Cultural Intelligence – (CI) of Taiwanese students, the victims of brain drain. In order to explain the impact of CI on Knowledge Management (KM) and Organizational Intelligence (OI), this work explores the development of a CI model based on KM and OI (CKI model) and changes the “culture of student’s dependence” and therefore reduces the talent deficit in Taiwan. The CKI model is constructed based on the results of 35 interviews in 4 Taiwanese and 2 Vietnamese Universities and empirically tests 3 hypotheses through structural equation modeling (SEM). The main finding is that intelligence is more important than knowledge to foster development. Germany is a good example, given the highest level of cultural intelligence developed after the Second World War to reconstruct the country.   Key words: Brain drain, cultural intelligence, Industry 4.0, knowledge management (D80), national culture, organizational intelligence.

Cultural Intelligence and Interpersonal Trust as Drivers for Innovative Work and Intellectual Capital Development at Organizations

The main purpose of this study is to determine how cultural intelligence and interpersonal trust impact innovative work behaviour and intellectual capital development in organizations. Research conducted by various authors shows that managers with higher levels of cultural intelligence have higher levels of interpersonal trust. As a result, they are more flexible in the adoption and creation of new ideas and solutions. Most of them are not afraid to share their knowledge and experience by accepting different opinions and creating an appropriate organizational culture. It enables an opportunity to strengthen all elements of intellectual capital and facilitates the competitiveness of the organization. Cultural intelligence and interpersonal trust create opportunities for innovative behaviour in organizations by developing intellectual capital. The scientific literature presents various studies about cultural intelligence and its impact on organizational performance. Most of the studies focused on the integration of migrants into the organizations’ work. Currently, the working environment is cross-cultural, especially after the COVID-19 pandemic and considering globalization and digitalization issues. Despite the various benefits of working in a multicultural environment, there are some significant challenges organizations face, such as interpersonal trust development and cultural intelligence. The current study focused on local employees at organizations: 93 managers of higher education institutions from Latvia were interviewed. The author used qualitative and quantitative research methods for data collection and analysis. Semistructured interviews were used for data collection. The research tool was developed on the basis of scientific literature using different statements about interpersonal trust, work engagement and level of cultural intelligence. One of the significant results found during research is that managers with international experience (working or studying abroad) are more critical of working in international teams and building interpersonal trust within cross-cultural teams. This fact could be the research object in future research. The research results can be used for future research exploring factors influencing cultural intelligence development in cross-cultural organizations and its role in innovation development and intellectual capital management.