Cross-cultural Communication Barriers Research Articles

The role of language and culture in conceptualization of climate change

Climate change communication often occurs in multicultural settings using certain common lingua francas to reach the wide diversity of the linguistic groups that inhabit the globe. The effectiveness of these languages is subject to the diverse cultural contexts of those involved. Different cultural contexts could give rise to various conceptualisations of climate change-related phenomena and, hence, different responses to this pressing global issue. This could have implications for the success of the efforts to grapple with the problems arising from climate change. The paper ponders the question: How do culturally situated meanings of climate factors affect the supposed common understanding of climate change concerns? It reviews literature on culture and communication and samples adages from six languages spoken in Africa and the West. The paper applies insights from the Neo-Whorfian hypothesis to examine the communication barriers in cross-cultural communication. The analysis of the sayings reveals multiple opposing culture-based values on climate issues. This leads to the conclusion that the great diversity of the cultural groups involved, as well as their unique viewpoints on climate causes, pose a substantial obstacle to communication about climate change. This militates against the development of a common understanding of the climate change problem and the quest for solutions. It recommends that culture-specific values and intercultural training be taken into account if a truly common understanding of the climate change phenomenon and its solutions is to be developed.

The Role of English Language Proficiency in the Global Economy and Business Communication

This research explores the role of English as a lingua franca in international business, focusing on its impact on business operations, economic communication, and cross-cultural interactions. The research objectives include understanding the relationship between English proficiency and business success, identifying common cross-cultural communication challenges, and exploring strategies to improve communication in global markets. Using a qualitative methodology, data was gathered through Semi-structured interviews conducted with 10 key informants, including 2 managers, 2 executives, and 6 employees from 2 multinational corporations and 2 small businesses that operate in global markets. Key findings indicate that higher English proficiency enhances business outcomes, while cross-cultural communication barriers often complicate international transactions. The study concludes that businesses should invest in language training to boost competitiveness and mitigate communication challenges in global operations.

Cross-cultural Communication Barriers in Zambian Healthcare: Implications for Patient Care

Cross-cultural Communication Barriers in Zambian Healthcare: Implications for Patient Care

Cross-cultural Communication Barriers in Multinational Hotels from the Perspective of Chinese Culture

Cross-cultural Communication Barriers in Multinational Hotels from the Perspective of Chinese Culture

Management of Cross-cultural Communication Barriers for Indonesian Migrant Workers in South Korea

Management of Cross-cultural Communication Barriers for Indonesian Migrant Workers in South Korea

Education for International Understanding - Strategies for National Education Reform in the Context of Globalization

Amidst the tide of globalization, international understanding education has emerged as a pivotal component of educational reform. This pedagogical approach not only aims to impart knowledge but also strives to cultivate students' intercultural competence and global perspectives. International understanding education encompasses comprehension and reverence for diverse cultures and values. Through this mode of education, students can better adapt to and engage in international exchanges and collaborations within multicultural settings. However, globalization has also introduced novel challenges to the educational system. Barriers in cross-cultural communication during the educational process, the complexity of international cooperation, and conflicts arising from cultural diversity necessitate effective educational reform strategies. Consequently, this discourse will delve into the definition and essence of international understanding education, analyze the challenges confronting education in the context of globalization, and propose targeted educational reform strategies.

Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector: a case from Australia

ObjetivoEl idioma y el dialecto, las costumbres y las actitudes de servicio son sólo algunas de las características que hacen que cada cultura sea única. En consecuencia, la presencia de personas de diferentes culturas durante un encuentro de servicio puede repercutir en la calidad del servicio, ya que lo que constituye una buena calidad de servicio se percibe de forma diferente en las distintas culturas. Como país con una sociedad multicultural, los inmigrantes culturalmente diversos de origen no angloparlante (NESB) desempeñan un papel cada vez más importante en el sector de la hostelería y el alojamiento en Australia. Dentro de este contexto regional, este estudio contribuye a una comprensión más sólida de la influencia de la diversidad cultural de la mano de obra en diferentes aspectos de la calidad del servicio de recepción en el sector del alojamiento.Diseño/metodología/enfoqueEn este estudio cualitativo se realizaron 31 entrevistas en profundidad semiestructuradas a huéspedes, personal de recepción y gerentes de apartamentos en Australia Occidental, seguidas de entrevistas de validación con cinco expertos en gestión de recursos humanos del sector de la hostelería.ConclusionesLos resultados de las entrevistas sugieren que la diversidad cultural del personal de los NESB afecta a varios aspectos de los servicios de recepción de los alojamientos australianos, como la calidad de la comunicación, la interacción entre el personal y los huéspedes y la satisfacción de éstos. Los hallazgos señalan que el personal de recepción de los NESB culturalmente diverso puede (1) enfrentarse a barreras de comunicación intercultural debido a los diferentes acentos extranjeros y a la presencia de jerga local, (2) mejorar la interacción huésped-personal y la experiencia general del huésped en caso de tener antecedentes culturales similares con los huéspedes, y (3) proporcionar representaciones auténticas del multiculturalismo en Australia.Originalidad/valorEl estudio arroja nueva luz sobre las cambiantes percepciones y expectativas de autenticidad de los turistas, especialmente en Australia, donde la diversidad cultural ha cobrado mayor protagonismo. Además, en el servicio de alojamiento australiano, muchos empleados de NESB que han aprendido inglés americano/británico tienen dificultades para conversar con personas con acento australiano, sobre todo cuando también está presente la jerga australiana.

Navigating cultural diversity and conversation barriers in palliative care: a mini review

Navigating cultural diversity while providing palliative care is crucial to ensure that healthcare providers offer their patients the best possible care. Palliative care is increasingly confronted with cultural diversity. To achieve quality care, clinicians must be culturally competent and receive cross-cultural training. Culturally competent clinicians are those who adhere to organizational policies, undergo cross-culture training, and utilize the latest advances to enhance communication, improve health outcomes, and reduce racial and ethnic health disparities. Objective: The main aim of this review is to understand the complexities and challenges associated with navigating cultural diversity in palliative care. This entails recognizing and addressing religious beliefs, family roles, and other culturally rooted practices and perceptions that could influence the delivery of palliative care. Findings: Various cultural barriers have been identified that healthcare providers face, including communication barriers, religious beliefs, family roles, beliefs about suffering and pain, alternative medicines, trust in healthcare providers, radical and ethnic bias, and gender bias. Technological advances, organizational policies, and targeted education can mitigate these cultural and cross-cultural communication barriers. Enhanced training fosters understanding and ensures that diverse populations receive respectful end-of-life and palliative care. Such strategies promote trust, enhance patient-provider relationships, and lead to improved health outcomes. Conclusion: Navigating cultural diversity in palliative care is crucial. Despite the presence of various technological advancements, the ongoing necessity for healthcare providers to possess cultural competence and sensitivity remains evident. Continuous training, education, and heightened awareness are essential. The implementation of IA tools, revisions to organizational policies, and the enhancement of medical training can contribute to achieving cultural competence in healthcare. Looking ahead, we aspire to see improved personalized care that harmonizes medical expertise with cultural understanding, ultimately reducing disparities and elevating care standards universally.

The Influence of Cross-cultural Adaptation on Two Language Acquisition Strategy

Language is the carrier of culture, and the process of learning a second language is also the process of adapting to the second culture, foreign students' cognition and adaptation to Chinese society and culture will also affect their Chinese acquisition ability. This paper is based on the "cultural adaptation model" proposed by American scholar Schumann, and make a concrete analysis of "social distance" and "psychological distance". In addition, this paper discusses the factors affecting the effect and level of second language acquisition, and then puts forward some targeted strategies and methods of second language acquisition, so as to help Chinese learners reduce cross-cultural communication barriers and improve their cultural adaptability and language learning level.

The significance of cross-cultural barriers in organizational communication

In global, multinational or multicultural organizations, cross-cultural communication barriers can have a significant effect on the efficiency of organizational communication. Communication barriers can consequently lead to conflicts within organization, the creation of various power groups, misunderstandings with stakeholders and profit loss. The aim of this paper is to present how language differences, nonverbal misinterpretations, assumption of similarity, preconceptions and stereotypes, tendency to evaluate and high anxiety affect managers and employees in cross-cultural context. Developing intercultural competences is regarded as the solution to overcoming the abovementioned barriers, and the role of education, emotional intelligence and the development of reliable digital tools is emphasized.

Research on the Differences Between Chinese and Western Dinner Seating Culture from the Perspective of Face Theory: Based on The Dream of Red Mansions and Downton Abbey

Seating arrangements in a banquet are quite complicated because a multitude of factors need to be considered. One of the most paramount is “face”. However, individuals from different cultural backgrounds possess different understandings of face. This paper analyzes the differences between Chinese and Western seating etiquette by comparing Chinese and Western banquet seating arrangements, with The Dream of Red Mansions and Downton Abbey as the text research material. The paper also explores the underlying reasons from the perspective of positive face vs. negative face and collective face vs. individual face, combining Brown and Levinson’s Face Threatening Act (FTA) and Face Saving Theory (FST) in politeness principle. According to the analysis, the Chinese regard “respect for elders” and “distance between superiors and inferiors” as seating standards, adopting positive politeness strategy to maintain collective face, while the westerner emphasize “lady first” and “equality and mutual benefits”, adopting negative politeness strategy to maintain individual face. Understanding the differences between Chinese and Western etiquette is conducive to the exchange and integration of different nationalities and the elimination of barriers in cross-cultural communication.

PROSES ADAPTASI MAHASISWA RANTAU DARI BATAM DALAM MENGHADAPI KOMUNIKASI ANTARBUDAYA DI UPNVJ

This study aims to discuss the adaptation process of out-of-province students from Batam in UPN Veteran Jakarta in facing cross-cultural communication barriers using the Communication Accommodation Theory.
 The study used the qualitative descriptive method using primer and secondary data; the data collecting technique was done by purposive sampling. Then the researcher used the Miles and Huberman data analysis stages which are the data reduction stage, presenting data, then drawing conclusions and verification using the triangulation method.
 The final result of the study shows that out-of-province students from Batam experienced the five stages of the adaptation process according to Young Y. Kim. The five stages cover Planning Phase, Honeymoon Phase, Frustration Phase, Readjustment Phase, and Resolution Phase through each other’s different experiences. Although different, they experienced similar problems in facing cross-cultural communication barriers, which are cultural differences, especially languages, customs, and lifestyle, so they experience culture shock. Therefore, out-of-province students from Batam started to develop in various ways, thus making accommodations and convergence in facing cultural differences to be able to adapt and interact comfortably in the UPNVJ environment.
 Keywords; adaptation process, out-of-province students, cross-cultural communication, communication accommodation theory

Cross-cultural communication barriers to managing workforce diversity in multicultural organisations

Cross-cultural communication barriers to managing workforce diversity in multicultural organisations

Cross-cultural communication barriers to managing workforce diversity in multicultural organisations

Cross-cultural communication barriers to managing workforce diversity in multicultural organisations

Challenges in Cross-Cultural Communication in Breast Cancer Surgery: Is there a Gender Gap?

The aim of this study is to identify [1] facilitators and barriers to cross-cultural communication with Canadian immigrants during the breast cancer (BC) surgical consultation and [2] the impact of cultural sensitivity training on the perception of cross-cultural communication barriers. A 29-item questionnaire mailed to 450 surgeons was developed based on the Ottawa Decision Support Framework, informed by interviews with BC practitioners and a literature review. The inclusion criteria are English-speaking general surgeons practicing in Vancouver, Montréal, and Toronto, home to > 60% of Canada's immigrant population. The association between surgeon characteristics and barriers to communication was assessed using the chi-square or Fisher's exact test. Univariate and multivariable logistic regression models estimated odds ratios and 95% confidence intervals for the association between frequent perception of each barrier to communication and gender, career stage, and percentage of foreign-born patients. Between June and September 2017, 130 surveys were returned for a 29% response rate. The majority of practitioners reported experiencing language barriers in consultation with immigrant patients (71.4%). In the patient-provider relationship, the most commonly reported barrier was the patient's lack of medical understanding (81.4%). At the system level, the absence of a relative for translation was the most frequently encountered challenge (77.1%). On multivariable analysis adjusting for career stage and percentage of foreign-born patients, female gender of a surgeon was associated with more frequent perception of barriers related to language (OR 4.91, [95% CI 1.43, 16.82; p = 0.0114]), the patient's desired role in decision-making (OR 3.000 [95% CI 1.116-8.059; p = 0.0294]), and poor access to interpreters (OR 3.63 [95% CI 1.24, 10.64; p = 0.0189]). Furthermore, on multivariable analysis adjusting for gender and career stage, surgeons identified as having < 25% foreign-born patients in their practice were less likely to identify communication barriers due to the patients' perception and understanding of their healthcare (OR 0.32 [95% CI 0.11, 0.95; p = 0.041]). Cultural sensitivity training did not appear to be an influential factor though this may be due to the low number of surgeons who received training (5.7%). There are multiple cross-cultural communication challenges. Gender, years in practice, and the cultural diversity of a practice might play significant roles in the identification and perception of these barriers.

The Use of SNS in China’s Public Diplomacy

This article mainly focuses on the current situation of the use of social media in China’s public diplomacy, the difficulties of the use of social media in China’s public diplomacy, and how to better use network social media to serve China’s public diplomacy. First of all, this article studies the current status of the use of social media in China’s public diplomacy, including the media use of public diplomacy subjects, the audience of relevant network social media, and the impact of social media use on China’s public diplomacy. Secondly, it discusses the difficulties in the use of social media in China’s public diplomacy, mainly including various problems faced by the subject audience and the mechanism, and lays the foundation for the third part through the relevant analysis of these problems. Finally, this article proposes countermeasures for the problems at three levels. At the subject level, it focuses on the joint efforts of multiple forces to encourage the enthusiasm of various non-state actors to participate in public diplomacy of social media. At the audience level, it attaches importance to audience research and formulates corresponding communication strategies to avoid cross-cultural communication barriers. At the mechanism level, it closely relies on the national public diplomacy system to ensure the consistency of foreign policy and maintains the public nature of social media public diplomacy.

HAMBATAN KOMUNIKASI LINTAS BUDAYA (MAHASISWA PAPUA DI SURABAYA)

This study aims to determine the cross-cultural communication barriers of Papuan students in Surabaya. Qualitative approach to the cluster analysis method. Six respondents were successfully recruited by purposive sampling technique. The theory used is the theory of reducing the level of uncertainty by Charles Berger et al. And Theory of cross-cultural communication barriers by William Gudykust. This study shows the results that Papuan students experience many obstacles while living in Surabaya. Language, physical, perception and culture are key barriers to information interaction and adaptation. The barriers that occur have an impact on the social life of key informants where social disparities occur on personal key informants. However, these obstacles are reduced over time because they use three strategies to reduce obstacles, namely passive, active, and interactive strategies.Keywords: communication obstacles, cross-cultural, cultural aspects.

Subduing Cultural Stereotype &amp; Ethnocentrism In Business Organizations: A Soft Skills Stance

Business organizations are highly dependent on culture and communication that define the essence of their existence. Researches indicate that while some organizations have successfully placed themselves in the global market places, there are still others who have deteriorated because of weak communication or insufficient assimilation with other organizations of different cultures. Recent studies argued that the accomplishment of the global business depends on successful cross cultural communication. This paper studies the role of cross cultural communication and the barriers that obstruct cross cultural effectiveness in business. The paper especially focuses on the cultural stereotype and ethnocentrism as the most powerful barriers in cross cultural communication and proposes solutions towards the relevance of soft skills in overcoming the barriers and ensuring success in business in unprecedented ways and their development in cross cultural management.

Comparison of Chinese and Western Ethics from Perspective of Cultural Differences

Given the difference between Chinese and western culture, the article intends to compare and contrast the ethics of the two cultures briefly with an attempt to boost the cross-cultural communication and remove some cross-cultural communication barriers.

Culture specific words as a barrier in cross-cultural communication in construction business

This research is an examination of the word as a cultural unit in cross-cultural communication in construction business. The qualitative analysis of some vocabulary units shows that simple words should be perceived as culture specific and might serve as barriers in cross-cultural communication. It is explained by the fact that speakers of different cultural backgrounds have little awareness about cultural associations that the word entails apart from its direct meaning. The comparative cultural research employed in the process of the study demonstrates that the perception of words largely depends on the type of culture the speakers represent, as well as the peculiarities of cultural, historical and social background of the latter. The results of the study are presented in the form of analysis of the linguistic data and cultural phenomena, which take place in cross-cultural communication.