The structural safeguard of tangible cultural heritage, monuments in particular, needs a multi-disciplinary approach involving historical–critical analysis, survey, in-situ and laboratory testing to provide a comprehensive knowledge on the object under investigation and build a structural model representative of the current state of the monument. In this paper, this approach is applied to the case study of the bell tower of San Michele Arcangelo cathedral in Casertavecchia (Italy). The historical–critical analysis was fundamental to understand the evolution of the tower over the centuries. Material tests were complemented by ambient vibration testing (AVT) which allowed for a complete characterisation of frequencies and mode shapes for the bell towers. A further model identification procedure was carried out to exploit the amount of information gathered within the documental and experimental activities and set up a reasonably accurate numerical model. The activities described in this paper highlight (a) the importance of correctly representing all substructures present in the monument, possibly hidden and built in different historical periods; (b) the possibility offered by model identification procedures to separate identifiable from less significant parameters, as well as selecting the best model in terms of representation complexity; (c) the effect of soil-structure and structure-structure interaction on the modal behaviour of the monument. In particular, the identification analyses without considering the inner concrete frame are consistently characterised by higher values of ωf and ωMAC compared to the analogous analyses in which all substructures were included. The best fit with the dynamic data is obtained by introducing deformable structure-soil connection while the effect of lateral constraints is hardly captured by the utilised setup.