Crisis Management Preparedness Research Articles

Crisis Management Response Strategies of Small-Scale Sport Event Organizations to the Effects of the COVID-19 Pandemic

This study explores the strategies utilized by small-scale sport event organizations to respond to the effects of the COVID-19 pandemic. In doing so, it helps inform future crisis management preparedness in small-scale sport event organizations. Using semi-structured interviews, the crisis management experiences of eight participants from six small-scale UK-based sport event organizations were scrutinized. The interviews focused on a holistic understanding of their pre-, during, and post-pandemic experiences. Three key themes emerged from the data. They were (i) the diversification of revenue streams and reduction of costs; (ii) ensuring a customer centric approach; and (iii) the importance of fostering entrepreneurial and innovative characteristics. The study proposes a framework of effective crisis response strategies to help inform small-scale sport event organizations to better plan, prepare, and prevent future crises. Through the theoretical lens of resilience studies, it advances knowledge on the COVID-19 experiences of small-scale organizations in the events industry.

Hotel Receptionists’ Perspective on Crisis Management Preparedness and Practices in Select Hotels in Calapan City

Every business must be equipped with crisis management protocols and procedures to ensure the guests’ safety and experience. It includes management during typhoons, emergencies, natural disasters and data breaches, and the like. Hotel staff and personnel must be able to aid the needs of the guests in times of crisis and emergencies. To fulfill the gap, this research study aimed to determine the Hotel Receptionist’s Perception of Crisis Management Preparedness and Practices in selected hotels in Calapan City. A quantitative approach and descriptive-correlational were chosen as research design and method, to provide static pictures of situations as well as establish the relationship between different variables. To determine the perceptions of hotel receptionists, data was collected through a printed survey questionnaire form. The results revealed that Hotel receptionists are generally satisfied and aware of the crisis management preparedness of their hotels in treceptionists’ point of view, they are capable of practicing and imposing hotel management crises in terms of natural crises, civil conflicts, pandemics, and technology failures crises in terms of Natural crises, Civil Conflicts, Pandemics, and Technology Failures. It was also revealed that the Level of Crisis Management Preparedness and the Practices of Hotel Receptionists have a moderate relationship; indicating that the receptionists are required to have more awareness and continual practices concerning Crisis Management Preparedness to effectively cater to the probability of risk and hazard that can be situated in a Hotel Management. Thus, hotel receptionists and the management should try to use the researchers’ self-made infographic, containing ways how to be aware in preparing and practicing Hotel Management Crisis in terms of Natural Crises, Civil Conflicts, Pandemics, and Technology Failures. This would help them maintain continual knowledge and practices toward a more equitable and safer hotel environment and services.

Evaluation of Education Crisis Management Preparedness Among Faculty of Nursing Staff at Damanhour University During Pandemic Covid-19

Evaluation of Education Crisis Management Preparedness Among Faculty of Nursing Staff at Damanhour University During Pandemic Covid-19

Legal recommendations and psychological advice sports administrators can implement in the next pandemic

The COVID-19 pandemic exposed sports administrators’ lack of crisis management preparedness and athletes, coaches, and support staff’s lack of mental preparedness for a pandemic. Sports administrators were in the unenviable position of having to protect the health of their athletes, staff, and the wider population by preventing the spread of the COVID-19 disease with restrictive policies, such as bio-bubbles and quarantines, while at the same time not restricting anyone’s liberty and unalienable rights to pursue happiness. This article informs sports administrators how to balance health instructions from regulatory bodies with measures protecting individual liberty. It provides sports administrator’s legal recommendations they can follow and psychological advice that they can pass on to their athletes, coaches, and support staff. The article also explains to coaches and support staff how to manage, and athletes how to successfully cope with, future bio-bubbles, quarantines, and the next pandemic.

COVID-19: An Assessment of Creative Communication, Crisis Preparedness, and Resilience Building in Hospitality Business in Bali

Two years of COVID-19 pandemic have brought global consequences, especially to those operating in business. This paper examines how risk and crisis preparedness contributed to business survival and resilience in the hospitality sector in Bali, Indonesia, a market significantly dependent on international visitors. This qualitative research employing a phenomenological approach. Initial data were acquired from two months of observation in Bali from March 2020 until the end of May 2020. In addition to observation, semi structured interviews were also conducted with informants from four different hotels, aiming to uncover if the hotels embraced some strategies from the proactive pre-crisis planning to strategic implementations during the crisis. We did not include the after-crisis stage as the pandemic is still ongoing. The researchers validated findings through triangulating interviews with Balinese authorities. We found that although the current crisis disrupted hotel business, it also provided opportunities for creative communication, security strategies, and new connections with public sector health management. Further, in the early stages of crisis management preparedness and focused communication were vital for the level of survivability of the hotels. The study concluded that during a crisis, a successful organization management team does not follow a linear and organized process to lead their business through the stressful and chaotic phases. Based on this study, we learned that business managers who adapted to the situation with crisis preparation, combined with raised awareness of public health issues, and use of commercial strategies focused on local communities can successfully reduce threats.

Exploring vulnerabilities in preparedness \u2013 rail bound traffic and terrorist attacks

Railway and subway systems are regarded as being vulnerable to terrorism. This article examines different kinds of vulnerabilities in preparedness for terrorist-induced crises targeting rail bound traffic. Many discussions about critical infrastructures and their vulnerability to breakdowns and certain hazards are often discussed from the perspective of technical control systems or advanced mitigation efforts. This article contributes with another perspective. It is suggested that a wider perspective on what constitutes vulnerability is needed and the literature on disasters and crises is therefore informative. Relying on 20 interviews with actors from rail bound traffic and Sweden’s crisis management system, the article focuses on different actors’ own perceptions of their preparedness. The results show that the involved actors not only understand vulnerabilities in preparedness to be a matter of shortcomings in technical security systems or in the ability to secure trains from acts of antagonistic violence. Rather, they identify two additional significant vulnerabilities. First, increased organizational fragmentation in the sector is perceived as creating vulnerability in crisis management preparedness. Second, the failure to ensure that relevant actors have a cognitive and mental preparedness is seen as creating vulnerability.

A Survey of School Nurse Emergency Preparedness 2014-2015.

Well-prepared school nurses are more likely to handle emergencies properly. Thus, assessing crisis management preparedness is important. In August 2014, a questionnaire was sent to 275 nurses in a large Texas school system to collect data about nurse and school characteristics, emergency frequency and management, and equipment availability. Completed surveys (201, 73%) were analyzed. Fisher's exact test was used to evaluate comparisons among nurses' confidence levels, school characteristics, emergencies, and medical emergency response plans (MERP). Logistic regression was used to estimate associations between characteristics and nurses reporting less confidence. Most respondents were experienced nurses. Shortness of breath was the most common event faced. Odds of less confidence were significantly higher among nurses with <5 years' experience, working at elementary schools, schools without a MERP or where it was not practiced, or caring for <10 schoolchildren weekly. Overall, recommended emergency management guidelines were met.

When the Nation is in crisis: libraries respond

Purpose The purpose of this paper is to shed light on the role of libraries as community institutions by reflecting on the experience of the Ferguson Municipal Public Library (FMPL), Missouri, USA, during the time of social unrest in the summer of 2014. The research explores the traditional and non-traditional roles of libraries during times of social unrest while focusing on relevant areas of crisis management preparedness and competencies necessary during crisis. Design/methodology/approach The study adopts a qualitative approach in investigating the research problem and uses the case study method to collect relevant data. Findings This paper reports on the experience of the FMPL staff during this time. Their experience of what happened, how they dealt with it, and what their expectations were after the crisis are all documented. Originality/value Several scholars have studied how public libraries respond to disasters, yet little is known about whether public libraries proactively engage in community-wide disaster planning, and if so, what is the nature of those partnerships.

Aerial base stations with opportunistic links for next generation emergency communications

Rapidly deployable and reliable mission-critical communication networks are fundamental requirements to guarantee the successful operations of public safety officers during disaster recovery and crisis management preparedness. The ABSOLUTE project focused on designing, prototyping, and demonstrating a high-capacity IP mobile data network with low latency and large coverage suitable for many forms of multimedia delivery including public safety scenarios. The ABSOLUTE project combines aerial, terrestrial, and satellites communication networks for providing a robust standalone system able to deliver resilience communication systems. This article focuses on describing the main outcomes of the ABSOLUTE project in terms of network and system architecture, regulations, and implementation of aerial base stations, portable land mobile units, satellite backhauling, S-MIM satellite messaging, and multimode user equipments.

Crisis Management Preparedness to Protect Food Products in a Foodservice Operation

This study examined the foodservice managers’ perceived level of importance and performance relative to preparedness, implementation, response, recovery, organizational effectiveness, and organizational development related to resolving a food safety, food-borne illness, or food biosecurity crisis. Factor analysis identified three underlying dimensions: (a) sanitation regulations and protocol, (b) foodservice production and sanitary practices, and (c) knowledge of food pathogens. The importance-performance analysis revealed that conformance to sanitary standards was needed to maintain the best practices to guard against food-borne illness and food security criticalities. The results emphasized the importance of designing a workable preparedness sanitation management plan that would uphold high operational standards that would facilitate in preserving the quality of food and to protect the consumer from experiencing a food-borne illness criticality. The multiple regression results indicated that in sanitation management factors had a positive effect on organizational development and organizational efficiency in facilitating a crisis management plan.

Worlds apart or a part of the world? Public relations issues and challenges in India

This study examines modern public relations in India investigating current issues, trends and leadership in communication management. Using a survey of Indian practitioners, it compares public relations in India with global trends. Findings suggest that practice in India is interdependent and changing dynamically with global influences, though a global–local dialectic is clearly present. Country-level differences are evident with development of human capital seen as the top issue in the region. At the same time, similar to other countries, the industry in India is also dealing with issues of digitization and information flow, struggling with measurement concerns, and trying to stay on top of crisis management preparedness.

Wandering Through Crisis and Everyday Organizing; Revealing the Subjective Nature of Interpretive, Temporal and Organizational Boundaries

The results of a 6‐year action research study on developing crisis management preparedness in Swedish municipalities reveal strong connections rather than sharp distinctions between crisis and non‐crisis on interpretive, temporal and organizational dimensions. Confusion and debate about what is labelled as a crisis, when everyday ends and crisis begins, and who and who are not involved, may illuminate different views on what the scale, scope and inherent complexity of ‘our’ system is in crisis and in non‐crisis. Crises are not only a brutal audit for the practitioners involved, but also for the scientific theories that explain crisis behaviour. Current definitions of crisis understate the subjective nature of interpretations of crisis and organizing. To better understand the muddiness of organizing, crisis management researchers might aim for portraying more feed‐forward messiness in crisis study descriptions and applying less hindsight bias in their analyses. Such images could help practitioners realize that organizing is more complex and less controllable than currently might be pictured and assumed. A deeper exploration of concepts like duality, competing values and complex adaptive systems could serve both practitioners and researchers.

Destination Management Organizations and Tourism Crisis Management Plans in Florida

Destination management organizations (DMOs) at the local level are at the forefront of crisis management planning for the tourism industry. Previous studies have highlighted the importance of the role of DMOs in the event of a crisis. While crisis preparedness of an organization is based on the respective crisis plans, minimal attention has been given to the analysis of DMO's crisis management plans in the US. The nature of organizational crisis plans can be analyzed through the use of multiple variables. This study examines DMO crisis plans in Florida that are designed specifically for the tourism industry, and are analyzed based on geographical location, bed tax revenues, and the number of employees. The results indicate that revenues play a significant role in determining the level of tourism crisis management preparedness within DMOs.

Crisis management preparedness of school districts in three southern states in the USA

The following paper describes the results of a baseline study to assess the status of crisis management preparedness in public school districts in three southern states in the United States. Self-reported responses were collected by distributing a 22 question self-reporting survey to all school districts and systems in the states of Tennessee, North Carolina and Georgia. Threats by students were indicated as requiring district team activation by 40% of responding districts. This baseline study indicated that 95% of responding districts have some type of district crisis management plan, 77% have a district crisis management team and 88% have a part- or full-time director designated for crisis situation. While these initial findings sound promising, the low number of districts (less than 50%) self-reporting at least one full day of training in the last year and no full-scale drill is indicative of a very low level of crisis preparedness. This lack of preparedness reported in combination with the relatively high level of crisis incidents, such as student deaths, violence (fights), weapons on campus, and student threats, gives rise for concern, and districts should pay special attention to increasing future training efforts and performing more full-scale drills. Overall, crisis plans should be improved in order to ensure adequate school district crisis preparedness.