Objectives The purpose of this study was to examine the mediation effect of the working alliance on the relationship between counseling rapport and counseling session evaluation among clients. Through this, the aim is to provide data that can be utilized in counseling and education by highlighting both the positive and negative aspects of counseling rapport and the working alliance experienced by clients. Methods To this end, a study was conducted on 220 adult clients nationwide who were currently receiving counseling from counselors who had national qualifications and counseling-related academic qualifications. The Counseling Rapport Scale, Counseling Session Evaluation Scale, and Working Alliance Scale were used, and the collected data were analyzed using SPSS 26.0 and SPSS Process Macro v4.1. Results The research results are as follows: First, the structural model depicting the relationships among counseling rapport, working alliance, and session evaluation was confirmed to be suitable for the data. Second, counseling rapport was found to have a positive impact on the working alliance. Third, counseling rapport was analyzed to influence session evaluation through the mediation of the working alliance. Consequently, it was established that counseling rapport affects session evaluation not only directly but also indirectly through the working alliance Conclusions The results of this study indicate that as counseling rapport positively forms, it leads to a stronger working alliance with the counselor, which in turn positively influences session evaluations. The ability of counselors to establish counseling rapport and a working alliance in initial sessions is shown to be a crucial factor in positively affecting counseling outcomes. This underscores the importance of counselor education and training programs.
Read full abstract