Construction Of Service-oriented Government Research Articles

An Exploration of the Role of Quantitative Management Techniques in Public Service Satisfaction Enhancement

Abstract Under the background of service-oriented government construction, quantitative management techniques have been widely used in public services, and it is more and more important to study the relationship between them and public service satisfaction. In this paper, the quantitative management strategy of public service is proposed based on the relationship between public service satisfaction and quantitative management technology. Then, a quantitative Kano model is used to analyze the audience demand for public services. Finally, the effect of improving public service satisfaction is evaluated using the independent sample t-test method. The ranges of values of satisfaction X when the quantitative management technique is not used, satisfaction Y when the technique is used, overall importance r, and overall satisfaction α are [0.2248, 0.6402], [0.3239, 0.8441], [0.4016, 0.9587], and [0.6099, 1.3579], respectively, and the fact that X<Y and the values of r and α are higher suggests that quantitative management techniques have an enhancing effect on the satisfaction of public service demand. The public service satisfaction scores of the group using quantitative management techniques are all greater than those of the group not using them, and the significance of the t-tests of the four satisfaction dimensions of public services are all less than 0.05, indicating that quantitative management techniques have a significant effect of enhancing the satisfaction of public services in all dimensions. This paper provides empirical evidence for the use of quantitative management techniques to improve user satisfaction and promote the development of high-quality public services.

Literature Review on the Construction of Service-Oriented Government in China from the Perspective of Network Governance

In the context of globalization, informatization and knowledge economy era, the social elements are moving towards multi direction, with the gradual rise of civil society and the emergence of non-governmental organizations, great changes have occurred in the social governance structure, the public affairs governance environment is more complex. The fast and diverse change of the social environment, resulting in a separation of powers, blurred boundaries between organizations, but also producing many "networks" across the variety of different areas. In the face of the complex network, the traditional hierarchical government model has been unable to meet the needs of the times. The bureaucratic system, which is linked by control, command, rigid work restrictions, and inward organizational culture, is no longer suitable for dealing with complex issues that often go beyond organizational boundaries. While network governance is to realize and promote the public interest as the core value, advocating government departments, social organizations, and many other subjects cooperate to share public power in an interdependent environment. Compared to the traditional management system, network governance can more effectively coordinate and manage the cooperation network between the different levels of governments and the various departments.

RESEARCH ON THE EXPRESSION OF PUBLIC EMOTION AND BEHAVIOR IN MICROBLOG PUBLIC OPINION

Abstract Background Compared with the public opinion in the era of traditional media, microblog public opinion shows different characteristics, among which the strong expression of public emotion and behavior is important and has practical impact. The important factor that microblog public opinion has a significant influence is that microblog directly reflects the public mood. Unlike traditional mass media, microblog is a direct point-to-point communication, and the influence comes from the nested microblog relationship. This exponential communication influence enables the public mood to spread to every corner of the world in a short time. In an article entitled “Public opinion formed by anger”, the author quoted the research results of Beijing University of Aeronautics and Astronautics as saying that anger spreads faster on microblog than any emotion. The article also points out that microblogging has become the most convenient channel for Chinese people to participate in social discussion and express concern. The anger expressed in social contacts has promoted the dissemination of relevant news and accelerated the formation of public opinions and collective action. In fact, in many social fields in china, the trend of emotion in microblog has become an important aspect of public opinion prediction, even in crime prevention and economic development. Unfortunately, while people are keen to feel and use the emotional factors in microblog, they have not made a rational exploration of it. Based on the above background, this study intends to start from four aspects: First, why there are obvious emotional characteristics in microblog public opinion compared with traditional mass media; second, what kind of emotions exist in microblog public opinion and what is the relationship with the current social reality; third, how to express the emotions in microblog public opinion and how to present them; fourth, what are the social effects of emotional behavior in microblog public opinion and how to deal with the negative social effects. Subjects and Methods This paper takes psychological research as the main orientation, and pays attention to the public emotional factors in microblog public opinion. The main research methods are as follows: 1 literature method, through the collection and analysis of public opinion research, microblog research and public sentiment research, this paper selects the content related to this research and analyzes, arranges, synthesizes and uses it. Based on the above research, this paper puts forward a new dimension of public opinion research, and tries to innovate in research content, research perspective and research methods. 2. Case analysis method: On the basis of combing the context of the event, conduct text analysis and data statistics, register microblog through real name and interact with other users, and observe and collect relevant materials in the process of interaction. Questionnaire survey method in order to catch a glimpse of the leopard. 3. Questionnaire survey, using scl-90 questionnaire, 208 microblog creators were selected to investigate and analyze the emotional and behavioral factors. Ten factors include somatization, anxiety, compulsion and so on. Results The research found that with the continuous development of the internet, public emotional behavior will have an important impact on microblog public opinion. There are two directions: One is the top-down impact, the other is the bottom-up impact; it is mainly manifested in two typical ways: Social mobilization and emotional social struggle in microblog public opinion. The main expressions of their emotional behavior are: Weakness, anger, sadness and anger, etc. On the basis of combing the collective behavior and emotional struggle, the research finds that the communication framework of emotional behavior mainly includes the communication paths of discourse co meaning, identity co meaning and emotional co meaning; functional analysis includes target function, attribution function and ideographic function. From the tendency of public sentiment, microblog public opinion shows criticism, populism, nationalism, pragmatism, patriotism and justice. The social expression of public sentiment in microblog public opinion includes the spiral phenomenon of silence, butterfly effect, herd effect, resentment and so on. From the perspective of psychology, the public emotions in microblog public opinion are expressed as fear, anxiety, anger and sadness, while in terms of expression, the public express their feelings through direct expression, folk language and other ways. Conclusion The social effects of negative emotions in microblog public opinion have their own paths and standards of research and judgment, and we need to deal with the social effects of negative emotions. In the process of response, we should follow the principles of first time, multi opinion space construction, affinity and self-centered, strengthen the construction of service-oriented government, establish a three-dimensional communication pattern, and establish monitoring, early warning and feedback mechanisms. Acknowledgements This work was supported by the National Natural Science Foundation of China [grant numbers 71704085, 71874088] and Postgraduate Research & Practice Innovation Program of Jiangsu Province [Grant number KYCX21_0832].

Problems in Balanced Development of Compulsory Education and Optimization Strategies of Public Policies

The supply of basic public services concerns the survival and development of all citizens. Equally enjoying basic public services is the basic right of them, while promoting the equalization of basic public services is the fundamental responsibility of the government. With the continuous advancement of service-oriented government construction, the equalization of basic public services is increasingly valued. Compulsory education is an important part of the basic education system as well as a basic public service, whose development is not only an important way to realize the equality of education, but also an inherent requirement for the equalization of basic public services. At present, there are still some retarding factors in the development of compulsory education. To this end, it is necessary to optimize public policies to promote the balanced development of compulsory education. In this paper, the optimization path of compulsory education policy will be explored through the analysis of the imbalance phenomenon in the supply of basic public services of compulsory education among regions, urban and rural areas, schools and groups, so as to promote the balanced development of compulsory education.

Study on the Difficulties of Building a Service-oriented Government——A Case Study on the Satisfaction of Public Service Quality of Guizhou Province in 2019

This paper explores the difficulties of building a service-oriented government by taking the evaluation results of public service satisfaction of Guizhou province in 2019 as an example. This paper finds that building a service-oriented government is the process of improving the quality of public service in an all-round way. With the steady improvement of the public service quality in China, the public’s expectation of the public service quality has been improved by changing from the original “yes or no” to the current “good or not”. In order to speed up the construction of service-oriented government, government departments should pay attention to the change of public demand and take the comfort, richness and transparency of public service as the key points of quality improvement.

服务型政府建设中公民参与问题研究——以仪陇县为例

服务型政府建设中公民参与问题研究——以仪陇县为例

The Public Problem of Guiyang Flower Orchard Community from the Perspective of Social Governance

Social governance is a concept and mode innovation for the traditional social management, and helps to promote the fundamental transformation of the traditional social management system of the traditional government centered traditional social management system to the multi center co management and the pluralistic governance subject. Taking the Guiyang flower orchard community as a case, this paper analyzes the public problems that need to be solved in the construction of new urban communities, and focuses on the problems of social responsibility and political participation in the development and construction of Guiyang flower orchard project, which is the enterprise's macro city group, and reveals the internal relations between modern urban management and modern social governance. It provides reference and reference for innovating government management and strengthening the construction of service-oriented government.

Requirements of Human Resource Performance Management on Construction of Service-Oriented Government in China

Construction of service-oriented governments’ human resource performance management has been one of the most talked about issues in recent years domestic and abroad. On the base of the analysis of existing problems in present governments’ human resource performance management being “behavioral target pattern”, value management theory is adopted in this paper to propose that the primary concern of governments’ human resource performance management is to put emphasis on cultivation and promotion of governments’ inner sustainable administrative capacity and to propose that started with the accurate positioning of value managers, the planning and investment analysis of human resource performance based on value management, target evaluation, establishment of performance resource allocation management under the reform of administrative business process can be achieved.

The Reconstruction of the Balanced Scorecard in Chinese Local Governments: Correction Model Based on Service-Oriented Government Strategic Goals

The balanced scorecard is derived from the enterprise performance evaluation, but the local government using the balanced scorecard has different features from the enterprise. This paper clears the particularity of government departments and its application difficulties through the comparative analysis, and builds the correction model of balanced scorecard applied to the local government based on the strategic target of service-oriented government construction, so as to put forward some improvement measures.

Service-Oriented Government Building Research Based on the Background of the “New SEZ”

To build a service-oriented government is the general direction of the administrative reform in China. Its not only the remodeling of the relationship between government and the market and corporate. But also its a thorough transformation of government management mode. Especially in the new SEZ booming context, the construction of service-oriented government has increasingly become a central element of the comprehensive reform of the SEZ. By define the meaning of service-oriented and analysis the necessity and possibility of building a service-oriented government in the context of SEZ, and Combined with the SEZ development practice, it come up with a specific implementation path of Building service-oriented government in the context of the new SEZ from foster people-oriented concept, improve the legal system, the transformation of government functions, improve the overall quality of government officials. This article aims to provide a reference for the construction of the service-oriented government.

Discussion on the Quantification-Based Performance Evaluation of Rural County Government

At present the government performance evaluation has already become popular in all fields of government performance management. It contributes a lot to the construction of service-oriented government. However, the quantitative evaluation on government performance is far different from each other in practice. This paper tends to explore the development trend of quantitative evaluation on agricultural county government’s performance, hoping to provide with reference for agricultural county government understanding and realizing performance management completely.