Concept Of Services Research Articles

8.K. Scientific session: Promoting Healthier and Sustainable Diets – Evidence from the Interdisciplinary MedDietMenus4Campus

Abstract Food service comprises the production of meals consumed outside the home, including consumers from all age groups and in different sectors. This service sector has evolved through the years, providing an increasing number of meals, which have been drifting away from the Mediterranean Food Pattern. Food service is an important setting for public health interventions, educating consumers and modulating behaviours through the meals provided. Prior research on eating habits has mainly focused on a single stakeholder - typically consumers - and on a narrow set of outcome variables. Although these studies provide important clues about the determinants of adherence to food offer, research has yet to address this issue using an integrative approach of multiple stakeholders (e.g., the consumers, food providers, and decisors) across a set of different variables. Also, intervention initiatives, usually act only on the environment without strategies that efficiently engage all the stakeholders involved. In contrast, to promote behavioral change this research will focus on Social Marketing as it has been acknowledged as an effective strategy to enhance the health and well-being of consumers. Establishing and managing long-term partnerships that include different groups of stakeholders - consumers, government, retailers, and other players - are key elements in the application of mid and upstream social marketing to complex issues. The project’s main ambition is to change the food service paradigm, by creating and implementing a new healthy and sustainable food service concept complying with the Mediterranean diet, as well as solutions that comply with consumers’ new needs, and also developing and implementing strategies that engage all the stakeholders with this concept. We expect to create the reference in terms of food offer that will be demanded by consumers of the next generations and the standpoint to inspire the other food service sectors/ settings to achieve an effective and sustainable food offer change and positively influence food service consumers’ food patterns towards Mediterranean recommendations. In this workshop, the findings of the project will be presented focusing on examining the barriers and facilitators of adherence to the Mediterranean Diet in the menus offered in public high education institutes canteens in Portugal, Turkey, and Croatia. To promote the identification of effective intervention pathways, we take on an interdisciplinary approach, integrating the theoretical and methodological frameworks of Nutrition, Psychology, and Marketing. Key messages • Provide an overview of an interdisciplinary approach to promote healthier and more sustainable food offered in university canteens. • Present the pathway to develop social marketing strategies to engage different stakeholders in effective food behaviour change.

MedDietMenus4Campus: Integrating Views from Nutrition, Marketing and Psychology to Improve Diets

Abstract Food service is an important setting for public health interventions, educating consumers and modulating behaviours through the meals provided. Social Marketing is one of the strategies designed to promote behaviour change, which contributions to health and well-being of consumers are widely recognised. This project aims to identify the compliance of food service menus with the Mediterranean Diet (MD) in public high education institutes (HEI) canteens, pinpointing opportunities to intervene, namely: 1) promoting changes in the food offer addressing proximity to the MD, creating, and offering plant-based meals, with seasonable and local food products and 2) developing tailored social marketing strategies to engage stakeholders to encourage healthier and sustainable food habits. It gathers a team comprised of nutrition experts on public health and food service, food technologists, gastronomy experts, psychologists, and marketers. To achieve the objectives researchers will: 1) develop an index to evaluate compliance of menus with the MD; 2) define priority stakeholders and define a methodology for engagement; 3) evaluate perceptions, barriers and facilitators; 4) develop a meal plan framework; 5) develop a new food concept “student bag” (meal on the go) and test it for industry scale-up; 6) use previous diagnosis to develop social marketing strategies directed to stakeholders and consumers to achieve food behaviour change and 7) measure the impacts of the implemented strategies. This research intends to create and implement a new healthy and sustainable food service concept, expecting to define the standpoint to inspire other food service settings to achieve an effective and sustainable food offer change and positively influence food service consumers’ food pattern towards Mediterranean recommendations, while addressing the Sustainable Development Goals (3 - good health and 12 - responsible consumption and production; 17 - partnerships for the goals).

Exploring the Impact of Airport Services on Passenger Satisfaction in Tanzania: A Case Study of Julius Nyerere International Airport

Satisfying passengers at the airport has been the cornerstone for airlines and airports in air transport service. This study aimed to understand the effects of airline-related quality service dimensions on overall passenger satisfaction at airports. The study intended to analyse the effect of pre-flight, in-flight, and post-flight services on passenger satisfaction at the airport. Passengers begin to interact with air transport services when booking a ticket, and airline-related service dimensions are considered part of the broader concept of airport services, which should be integrated as they overlap in satisfying passengers at the airport. Previous research focused extensively on airport-related factors but overlooked the specific impacts of airline services on overall passenger satisfaction. The study was guided by Total airport experience framework considering holistic view of passenger satisfaction. The study used a descriptive research design which targeted all international passengers travelled through Julius Nyerere International Airport at the time of conducting this study. In this regard, the study included departing and arriving passengers from Terminal III at the final lounge and baggage claim area. The Webb et al (1996) guidelines were used to determine the sample size which suggests that for population above 2,000, a sample of 1% is appropriate; The population consisted of 18,000 passengers arriving and departing at Julius Nyerere international Airport during the time of conducting survey; thus 180 passenger were selected randomly ensuring that every passenger had an equal chance of being selected. Collection of data invloved questionnaires with close-ended and open-ended questions. Descriptive analysis of collected data was conducted to summarize the main variables through utilizing the Statistical Package for Social Science (SPSS) for data analysis to obtain percentages and frequencies. The findings indicated that several dimensions of airline-related service influence passenger satisfaction: pre-flight, in-flight, and post-flight dimensions. The findings revealed that these three dimensions positively affect passenger satisfaction. For instance, in pre-flight services, respondents reported satisfaction, highlighting the crucial role of effective management of pre-flight services in determining positive initial travel experiences. High satisfaction rates were also observed for in-flight services, emphasizing the importance of onboard amenities and crew responsiveness. However, post-flight services showed areas for improvement to enhance the overall passenger experience. Additionally, the results highlighted the strategic necessity for airlines and airports to prioritize service excellence across all touchpoints of the passenger journey. Enhancing service quality and responsiveness, particularly in mishap resolution and service delivery which are crucial for maintaining a competitive advantage and fostering customer loyalty. The study concluded that passenger satisfaction is highly influenced by three primary dimensions of airline related service: pre-flight, in-flight, and post-flight dimensions. The study recommends the Airline and airport operators to focus on improving service quality delivery across all touch points of passengers journey by implementing an integrated approach such as coordinated decision making.

Current Situation of Digital Inclusive Finance in China

Inclusive finance is not only an innovation in financial service concepts but also an institutional arrangement to address the imbalance in social and economic development. Therefore, it is particularly necessary to study the current development status, development level, and challenges of inclusive finance and to conduct research on these issues. Overall, inclusive finance has demonstrated a positive momentum of development, but improvements are still needed in terms of market players, products and services, and the external ecosystem. China’s inclusive finance is still in its infancy, making it essential to accelerate its development and promote inclusive finance in the country.

A Group of Banking Services in Islamic Banks: A Sharia and Economic Study

The banking sector is one of the most important economic sectors in all countries. It represents the backbone of economic life, as it acts as a mediator between savers and investors and provides them with many banking services to meet the requirements of the economic process. This study aimed to define the concept of financial services provided by Islamic banks, their characteristics, and their most key features, while addressing the level of quality of banking services and the extent to which they meet the desires of customers. This study was divided into two sections: Section One: The concept, characteristics, and features of banking services. Section Two: Banking services provided by Islamic banks.

Ecosystem services in the Yangtze River Basin and their trade-offs/synergies relationships in response to climate change

Abstract The Yangtze River Basin is an important ecological security barrier with significant economic status, but it is greatly affected by climate change. Therefore, we investigated the spatio-temporal evolution characteristics of annual ecosystem service (net primary production (NPP), water conservation and soil retention), their interrelationships and responses to climate change in the Yangtze River Basin from 2001 to 2020. The annual NPP, soil retention and water conservation were 511 gC m−2, 632 t and 272 mm, respectively and they all increased over 2001–2020 though this varied in both time and space. The capacities of soil retention and water conservation did not increase, and even gradually decreased for first 10 years (2001–2010), most likely due to the subsequent effects of the catastrophic flood of Yangtze River occurred in 1998. There are tradeoffs between NPP and soil retention/water conservation in the west Sichaun Province, which is different from the rest of the Yangtze River Basin where synergistic relationships dominate. Precipitation is the dominate climatic influencing factor on the ecosystem service trends found in the Yangtze River Basin. The concept of ecosystem services is being incorporated into decision-making and management, this study is critical to guide regional effective resource utilization, ecosystem management decisions and feasible policies.

The effect of service concept on customer acquisition: the moderating role of manager’s experience on Savings and Credit Cooperative Societies in Tanzania

PurposeThis study aims to investigate the influence of the service concept on customer acquisition and when the relationship is moderated with manager’s experience in Savings and Credit Cooperative Societies (SACCOS) within Dar es Salaam City, Tanzania.Design/methodology/approachThe study adopts a cross-sectional research design and utilizes simple random sampling to select 226 respondents, all of whom are managers of SACCOS in Tanzania. Data were collected through a questionnaire and analyzed using a partial least square structural equation modeling (PLS-SEM).FindingsThe findings indicate that service concept have a highly statistically significant impact on customer acquisition, with a p-value of less than 0.05. Conversely, managers’ experience also influences customer acquisition by the p-value of less than 0.05. The result also confirms the significance influence of positive moderating effect of manager’s experience on the relationship between service concept and customer acquisition, with a p-value of less than 0.05, therefore it shows that manager’s experience facilitate the influence of service concept to customer acquisition.Practical implicationsThe findings of this study provide valuable insights for SACCOS aiming to thrive and attract more customers. By understanding the nuances of service concepts, these institutions can refine their strategies for customer acquisition effectively.Originality/valueThe study’s insights into the composite effect of service concepts hold significance for SACCOS seeking to enhance their customer acquisition strategies enhanced by manager’s experience. These findings contribute new perspectives to the SACCOS and other related financial services sector, offering fresh insights into innovation and customer-centric approaches.

Reuse of service concept elements for modular service design

PurposeThis research investigates the systematic reuse of service concept elements within modular service design, aiming to offer actionable insights into effective conceptualization of services and extending methodological underpinnings to enhance the approach of service design.Design/methodology/approachEmploying a design science research approach, this study investigates the intentional and targeted reuse of service concept elements for modular service design. It develops four general design principles and applies them in a real-world context to demonstrate and evaluate the purposeful integration of service concept elements.FindingsThis research reveals the efficacy of reusing service concept elements for modular service design, highlighting the benefits of this approach in conceptualizing new services. It theorizes generalizable design knowledge by formalizing four design principles that allow to underpin the reuse of service concept elements.Originality/valueThis research contributes to service design literature by providing actionable insights into the systematic reuse of service concept elements, particularly within the framework of modular service design. We develop and test general design principles and, specifically, apply them for analytics-based digital services.

Misconceptions about the valuation of ecosystem services

The concept of ecosystem services – the benefits humans derive from functioning ecosystems – has been around for at least 4 decades. Attempts to value those services in monetary and other units have been around for just as long. However, several misconceptions have sprung up about ecosystem services, and especially the valuation of those services in monetary units, that are counterproductive to further dialogue, research, and solutions. This paper attempts to address some of those misconceptions, including showing that: (1) ecosystem services is not an anthropocentric concept; (2) economics is not only the market; (3) valuation is not commodification or privatization; (4) expressing relative values in monetary units is not necessarily ‘market-based’; (5) in a world of trade-offs, whether to perform a valuation is not a choice since it happens implicitly; (6) ‘intrinsic values’ are about rights, not relative valuation; and (7) relative valuation and rights-based approaches are complimentary not mutually exclusive. I address each of these misconceptions in turn and end with a plea for constructive dialogue on these important issues, not continuing unproductive debate founded on fundamental misconceptions.

A BIBLIOMETRIC ANALYSIS OF STAKEHOLDERS' PERCEPTIONS ON PUBLIC SERVICE QUALITY AND PERFORMANCE. TRENDS, THEMES AND FUTURE DIRECTIONS

This article undertakes a comprehensive study of worldwide literature gathered from the Web of Science database, using bibliometric analysis. The analysis covers all the years, and most publications are from 1988 to 2024. The primary focus of the inquiry centres on the development of public service concept, public services citizens’ satisfaction, services’ stakeholders, public services’ quality and performance during this period. The assessment of public services quality by citizens has been a prominent subject of scholarly investigation for a considerable period of time. By conducting keyword co-occurrence analysis on pertinent literature, our objective was to uncover dominant themes and track trends over a period of time. Novel insights were obtained by generating density, network, and overlay maps using VOS Viewer software. The keyword co-occurrence analysis performed using VOS Viewer unveiled an intricate and interrelated network of study themes within the literature on stakeholders' perceptions of the quality and performance of public services. The study discovered four main clusters, each reflecting separate yet intersecting research topics. An in-depth analysis of these clusters provides significant insights into the emerging patterns and key areas of interest in this subject. This research provides essential insights for both academic and practical applications in public services, establishing a foundation for future investigations.

СУБЪЕКТИВНОЕ БЛАГОПОЛУЧИЕ НА РАБОЧЕМ МЕСТЕ: ПОДХОДЫ К МОНИТОРИНГУ САМОЧУВСТВИЯ ПЕРСОНАЛА

A direct correlation between the level of staff well-being and the company’s profitability has been proven by both foreign and Russian studies. However, one of the unresolved problems today remains the fact that well-being at work is still not considered as a factor and resource for the productivity and efficiency of employees. The reality of modern life highlights the need for a rapid rethinking of the nature and patterns of connections between well-being at work and the state of labour productivity, socio-economic assessments of this relationship, and the development of management and digital solutions for monitoring and maintaining an adequate level of staff well-being. The article presents the results of a survey of representatives of the expert community conducted by the authors to identify the current aspects of well-being at work, as well as a brief description of the concept of a digital service developed by the authors for monitoring the well-being of employees through self-assessment.

Pengaruh Akuntabilitas dan Transparansi Terhadap Kinerja Keuangan dengan Konsep Value for Money pada Dinas PUPR Kabupaten Bone Bolango

The aim of this research is to determine the effect of accountability and transparency on financial performance with the Value for Money concept in the Bone Bolango Regency PUPR service, both partially and simultaneously. Type The type of method used in this research is a quantitative method with data collection techniques using questionnaire surveys and observation. The number of respondents in this research was 63 respondents consisting of Service Heads, Secretaries, Treasurers and all PUPR service employees of Bone Bolango Regency. The results of this research show that accountability and transparency towards financial performance with the Value for Money concept in the Bone Bolango Regency PUPR service have an effect both partially and simultaneously with a determinant value of 62.9% while the remaining 37.1% is explained by other variables not studied. in this research.

Inovasi Pelayanan Publik Berbasis E-GOV Studi Kasus Aplikasi Tangerang Live, Dinas Komunikasi dan Informatika Kota Tangerang

The "Tangerang Live" application presents a public service innovation that provides practical solutions for the residents of Tangerang City. This application is an example of how technology can assist in optimising effective and efficient public services. The "Tangerang Live" application has the advantage of providing practical solutions for residents seeking information or services. In the context of e-gov, the use of an application like this can be considered as an example of e-government implementation that facilitates access to information and services for the community. the use of this application can also help in realising the concept of public services that are more transparent, accountable and responsive. This is in line with the theory put forward by Lenvinne et al (2011) related to the elements of public service quality, such as Responsiveness, Responsibility, and Accountability. The method used in this research is qualitative method by conducting interviews with related agencies, observation, documentation and literature study. The advantage of the "Tangerang Live" application is that it can facilitate the parties involved in the service process, such as government agencies and the community, to connect and collaborate in providing effective and efficient public services.

Analisis Kebijakan Otonomi Daerah dalam Peningkatan Kualitas Pelayanan dalam Tinjauan Islam

The aim of this research is to analyze the regional autonomy policy to improve the quality of public service in the Islamic perspective. Regional autonomy as a policy of decentralization gives authority to local governments to self-regulate regional affairs, with the aim of improving the efficiency and effectiveness of service to local communities. In Islamic terms, the concept of leadership and public service is strongly based on the principles of justice, trust, and the well-being of the people (maslaha). This study uses a method of literature study used to examine articles published in scientific journals at a particular time to find out how Islamic principles can be applied in the context of regional autonomy policy in Indonesia. Research results show that the implementation of Islamic values in regional autonomy policies can improve the quality of public service by strengthening accountability, transparency, and public participation. Furthermore, the implementation of a policy based on Islamic doctrine can encourage the formation of a government that is more responsive and accountable to the needs and wishes of local communities. The study concludes that there is great potential for achieving better public service through the synergy of regional autonomy policies and Islamic principles.

HydroSAR: A Cloud-Based Service for the Monitoring of Inundation Events in the Hindu Kush Himalaya

The Hindu Kush Himalaya (HKH) is one of the most flood-prone regions in the world, yet heavy cloud cover and limited in situ observations have hampered efforts to monitor the impact of heavy rainfall, flooding, and inundation during severe weather events. This paper introduces HydroSAR, a Sentinel-1 SAR-based hazard monitoring service which was co-developed with in-region partners to provide year-round, low-latency weather hazard information across the HKH. This paper describes the end user-focused concept and overall design of the HydroSAR service. It introduces the main processing algorithms behind HydroSAR’s broad product portfolio, which includes qualitative visual layers as well as quantitative products measuring the surface water extent and water depth. We summarize the cloud-based implementation of the developed service, which provides the capability to scale automatically with the event size. A performance assessment of our quantitative algorithms is described, demonstrating the capabilities to map the flood extent and water depth with an accuracy of >90% and <1 m, respectively. An application of the HydroSAR service to the 2023 South Asia monsoon seasons showed that monsoon floods peaked near 6 August 2023 and covered 11.6% of Bangladesh in water. At the peak of the flood season, nearly 13.5% of Bangladesh’s agriculture areas were affected.

123 Years of Jamiat Kheir: Service to Education Synergy for Reinvention of Excellence

This article explores the 123-year journey of Jamiat Kheir, the oldest Islamic educational institution in Indonesia, in the context of service for education and synergy for reinvention of excellence. Through historical document analysis, in-depth interviews, and participant observation, this study reveals Jamiat Kheir's contribution in shaping the landscape of Islamic education in Indonesia and its strategies for maintaining its relevance in the modern era. The findings show that Jamiat Kheir's success is based on four key strategies: (1) implementing the concept of service in the curriculum, emphasizing the value of service and community service; (2) adapting the curriculum that integrates traditional religious education with modern science; (3) developing innovative programs that respond to contemporary needs; and (4) building synergy with various institutions. This study contributes to the understanding of the evolution and sustainability of Islamic educational institutions in Indonesia, highlighting the importance of reinvention and synergy in facing the challenges of modernization and globalization. The implications of this study can be a model for other Islamic educational institutions in maintaining relevance amidst rapid social and technological changes.

Phenotypic and Genetic Analyses of Mastitis, Endometritis, and Ketosis on Milk Production and Reproduction Traits in Chinese Holstein Cattle.

Mastitis (MAS), endometritis (MET), and ketosis (KET) are prevalent diseases in dairy cows that result in substantial economic losses for the dairy farming industry. This study gathered 26,014 records of the health and sickness of dairy cows and 99,102 data of reproduction from 13 Holstein dairy farms in Central China; the milk protein and milk fat content from 56,640 milk samples, as well as the pedigree data of 37,836 dairy cows were obtained. The logistic regression method was used to analyze the variations in the prevalence rates of MAS, MET, and KET among various parities; the mixed linear model was used to examine the effects of the three diseases on milk production, milk quality, and reproductive traits. DMU software (version 5.2) utilized the DMUAI module in conjunction with the single-trait and two-trait animal model, as well as best linear unbiased prediction (BLUP), to estimate the genetic parameters for the three diseases, milk production, milk quality, and reproductive traits in dairy cows. The primary findings of the investigation comprised the following: (1) The prevalence rates of MAS, MET, and KET in dairy farms were 20.04%, 10.68%, and 7.33%, respectively. (2) MAS and MET had a substantial impact (p < 0.01) on milk production, resulting in significant decreases of 112 kg and 372 kg in 305-d Milk Yield (305-d MY), 4 kg and 12 kg in 305-d Protein Yield (305-d PY), and 6 kg and 16 kg in 305-d Fat Yield (305-d FY). As a result of their excessive 305-d MY, some cows were diagnosed with KET due to glucose metabolism disorder. The 305-d MY of cows with KET was significantly higher than that of healthy cows (205 kg, p < 0.01). (3) All three diseases resulted in an increase in the Interval from Calving to First Service (CTFS, 0.60-1.50 d), Interval from First Service to Conception (FSTC, 0.20-16.20 d), Calving Interval (CI, 4.00-7.00 d), and Number of Services (NUMS, 0.07-0.35). (4) The heritabilities of cows with MAS, MET, and KET were found to be low, with values of 0.09, 0.01, and 0.02, respectively. The genetic correlation between these traits ranged from 0.14 to 0.44. This study offers valuable insights on the prevention and control of the three diseases, as well as feeding management and genetic breeding.

Supporting Sustainable Development Goals through Regulation and Maintenance Ecosystem Services

Sustainable development goals (SDGs) have a huge impact on global policies. Contextually, the concept of ecosystem services (ESs) naturally relies on the importance of integrating human activities into a framework in which ecosystems play a fundamental role in supporting upcoming societies. Introducing ESs in the process of SDG evaluation can be useful to facilitate their achievement through national and local planning policies. Nevertheless, this aspect is still poorly addressed. In the present study, an in-depth analysis has been conducted, to associate regulation and maintenance ecosystem services (ReMESs) with the SDGs set by the 2030 Agenda. Based on the available scientific literature, ReMESs have been linked to the SDGs and SDG targets. Specific attention has been paid to deepening linkages with the SDG targets that explicitly address the introduction of ecosystem and biodiversity values into national and local planning. Finally, SDG evaluation has been further investigated, linking the SDG targets to the statistical measures proposed by the Inter-agency and Expert Group on SDGs (UN-IAEG-SDGs). This last step focused on the Italian context, according to the indicators provided by the National Institute of Statistics. The results show that ReMESs are linked to 8 out of 17 SDGs (47%). Connections decrease when considering the SDG targets (20%) and the national statistical measures (18%). It also emerges that some targets, although being connected to ReMESs, do not have the right indicators to be quantified. Ecosystem services prove to be a valid element through which modern sustainable development goals can be accomplished. This study, which highlights several gaps to be filled, wants to offer valuable help in evaluating SDGs and their implementation through ReMESs.

REQUIREMENTS FOR QUALIFYING HOTEL SERVICES FOR PEOPLE WITH SPECIAL NEEDS A FIELD STUDY ON ATHLETES WITH SPECIAL NEEDS IN THE CITY OF KARBALA

Concern for people with special needs represents a recent global trend that embodies the new concepts of a responsible and sustainable hospitality industry. The study aims to identify the concepts of tourism for people with special needs and its importance, the types of tourists with special needs, explain the concept of hotel services for people with special needs and their types, and determine the reality of the requirements for qualifying services. Hotels for people with special needs. The study relied on the descriptive analytical approach and the survey approach in distributing the electronic questionnaire form to a random sample of athletes with special needs in the Sports City Hotel in Karbala in Iraq (46 items). The study concluded that there was a statistically significant correlation between the qualification requirements Hotel services for people with special needs and the quality of service provided according to the opinions of the study sample of sports guests at the Sports City Hotel in Karbala, and a set of recommendations were presented to raise the efficiency of hotel services to suit the requirements of people with special needs.

MODEL INDUSTRI BISNIS MEDIA MASSA PADA ERA PERKEMBANGAN ARTIFICIAL INTELLIGENCE (AI) DI INDONESIA

Abstract This study aims to contsruct a mass media bussiness industry model in the era of artificial intelligence (AI) development in Indonesia. The development of artificial inteligence technology in Indodesia, espesially in mass media industry, makes it possible to apply this technology. The object of the study in mass media bussiness industry model in AI development era is bussiness communication and the subjects are informants from mass media who apply digital in running their bussines. This study was designed as qualitative study with contsruction paradigm and case study analysis. The results of the study are 1). The bussiness industry concept of mass media “Ayo Bandung” in the era of AI development have a role as bussiness booster “Ayo Media” in an integrated solution communication bussiness with one window service concept. Ayo Bandung develops an online news and through more social media actively with news content more focus on regional news emphasizing in basic bussiness aspect, target market and creativity looking for ideas for creating regeneration 2). Mass media bussiness industry model whichis Ayo Bandung have 10 keys the era of artificial intelligence development, including Customer Segment​, Value Proposition, Channels, Customer Relationship, Revenue Streams, Key Resource, Key Activities, Key Partnership, Cost Structure dan Technology Applied