TQM Concepts Research Articles

Assessing the Impact of Principal Leadership and Teacher Performance on Educational Quality: The Role of TQM as a Mediator

This research investigates the influence of the principal's leadership and teacher performance on the quality of education and the mediating role of TQM in this relationship. Random sampling techniques were used to sample 50 MA Darul Falah Sukorejo Ponorogo teachers. Data collection was carried out using a questionnaire consisting of a 5-point Likert scale. PLS-SEM analysis was used to analyze data and test the conceptual model. The research results show that teacher performance significantly improves education quality but not principal leadership's influence. Apart from that, TQM mediates in increasing the influence of the principal's leadership on the quality of education (ρ=0.008) but not on the influence of teacher performance (ρ=0.703). The research implications emphasize the development of organizational culture supported by TQM and teacher professional training and development. So, building an organizational culture that supports TQM principles is essential. It involves a commitment from all levels of management, including principals and administrative staff, to prioritize educational quality and continuous improvement. Provide regular training to teachers on TQM concepts, practices, and strategies for implementing them in teaching and learning contexts.

Total Quality Management in the Service Sector: A Case Study in a Water Supply Company

Objective: Analyze the benefits of adopting total quality in a water supply company, aiming to improve service quality and customer satisfaction. Theoretical Framework: A literature review was conducted as a basis for understanding the key concepts of TQM, the dimensions of service quality, and the essential elements for the successful implementation of TQM in the context of the analyzed company. Method: The research is classified as a case study with an applied qualitative approach. To achieve the proposed objectives, techniques such as documentary research, literature review, semi-structured interviews, and direct observation were used. Results: The analysis of the results demonstrated that the water supply company faces significant challenges regarding service quality. From the TQM approach, opportunities for improvement were identified in different areas of the organization, both in the reliability of the services' outcomes, including the water treatment process and maintenance of the distribution network, and in customer service. Research Implications: The research suggests that the water supply company should adopt TQM as a strategy to improve service quality, promote customer satisfaction, address internal challenges, and seek constant improvement. Originality/Value: The study explores the application of TQM in a public service context, providing practical guidance and insights to improve service quality in a water supply company, with implications that may extend to similar organizations seeking to enhance their services and processes.

FACTORS OF QUALITY IN THE MANAGEMENT OF THE COMPETITIVENESS OF BUSINESS PROCESSES OF SERVICE ENTERPRISES

Competitiveness is the key to the company's success in the market environment. Therefore, among many tasks of enterprise management, an important place should be reserved to the analysis of the factors that determine its competitiveness. Methodologically this corresponds to the concept of Total Quality Management, which is the basis of quality management in various spheres of economic activity. Therefore, the purpose of the article is to justify the feasibility of using the TQM concept in management of the business processes of a service enterprise. Based on the semantic analysis of the definitions of “service” and “business process”, the influence of quality factors on the perception of the value of services by customers of service enterprises is determined. Taking into account the specifics of the service sector, authors suggest that an important aspect in assessing the value of a service for the client should be the differentiation between: a) the content (purpose of the service to meet certain needs and b) the quality of actions of the service provider. It is emphasized that the consumer value of services largely depends on the way the performer acts in the process of serving the client, and this is what determines the quality of service, which is perceived and evaluated by the client subjectively and cannot be characterized by quantitative parameters. At the same time, in many cases, it can be brought to certain standards described by a set of criteria that correspond to different levels of quality. This simplifies the management of business processes in the service sector by separating their standardized and individualized parts and makes it possible to develop programs for improving the organization of processes and personnel skills. In the context of the tasks of designing competitive BPs in the service sector and implementing the strategic goals of the service enterprise, the principles of TQM were specified and the «quality loop» for the hotel business was designed.

Impact of Teachers’ Demographics on Total Quality Management Parameters—The Case of Primary Education

The purpose of this paper is to highlight the application of TQM in primary education (PE) by exploring teachers’ views and, more specifically, by examining the impact of their demographic data on their attitude towards TQM. A study was conducted among teachers in Greek public primary schools with the aim being to investigate their views on seven TQM parameters. The study used a structured questionnaire that was positively evaluated for validity and reliability. In total, 2088 completed questionnaires were collected, and non-parametric tests were employed. The results reveal statistically significant differences among groups of respondents based on gender, job–position, educational level, age, and years of experience in PE, as well as geographical location of the school. The study provides real-time empirical evidence of TQM in PE, enriching the existing literature, which lacks empirical and validated data from the PE level. The data revealed by the study indicate differences in perception of the TQM concept and its application among the participants, and their response should be further analysed to explore the reasons that generate them and, thus, facilitate the initiation of TQM practices within a PE school environment.

A path causal model of the effect of TQM practices on teachers' job satisfaction in schools in Qatar

PurposeThis study aims to examine the relationship between TQM practices and teachers' job satisfaction in Qatar, visualizing this relationship through a path causal model.Design/methodology/approachA cross-sectional survey from different schools in Qatar was conducted, using a questionnaire administered to 359 teachers. Factor analysis was used to establish the construct validity of the questionnaire, using two statistical tests: Kaiser-Meyer-Olkin (KMO) measure of sampling adequacy, and Bartlett's test of sphericity.FindingsThe TQM practices measured were information, professional development, teachers' involvement in decision-making, teamwork and salary. Regression analyses showed that only four of the five constructs were significant in predicting teachers' job satisfaction. The path causal model's results revealed that each explanatory variable's direct effect was strengthened via the effect of the other independent variables.Practical implicationsTeachers who are highly satisfied with their jobs are willing to give their best. This study proposes a conceptual causal model for TQM adoption in the Qatar educational system. The proposed causal model will help policymakers and decision-makers in Qatari schools to draw strategies based on the antecedents and consequences of teachers' involvement in decision-making.Originality/valueEmpirically, this article has employed the concepts of TQM and job satisfaction to construct a causal model, demonstrating the effect of TQM practices on teachers' job satisfaction in schools in Qatar, thus bridging the gap between the two fields. To the best of the researcher's knowledge, no prior studies have examined this relationship within Qatari schools.

Academic and Administrative Perceptions on Total Quality Management Practices

Many studies in the field of TQM have been conducted in recent years. The majority of these studies have addressed the concept in manufacturing. Although few studies have considered the TQM in service sectors such as in the education section, none have considered the role of subculture in implementing TQM practices. This study aims to fill this gap by highlighting the role of subculture in the adoption of TQM practices. The study uses a questionnaire adapted from previous studies that were sent to 399 staff at the Community College of Qatar. The returned questionnaires represent 35% of the sample. The data were analyzed by SPSS 20 version. After ensuring the reliability and validity of the data, an independent-samples t-test was conducted to determine if there is any difference between the two groups (academic and administrative staff) with regard to the implementation of TQM practices. The results revealed that the two groups agree only on the implementation of leadership and vision practice. However, the analysis showed a significant difference between the academic and administrative staff in regard to other dimensions of TQM implementation (quality management system recognition, stakeholders focus, and measuring and continuous improvement). The results open the door for future studies to consider the different cultures within the institution when studying or applying the concept of TQM.

Standar Mutu Pendidikan Al-Qur'an

At all times, the issue of the quality of Indonesian education (including Indonesian Islamic education) has always been hotly discussed. Institutions can be called quality in the TQM concept must meet predetermined specifications. Operationally, quality is determined by two factors, namely the fulfillment of predetermined specifications which is called quality in fact (actual quality) and the fulfillment of the expected specifications according to the demands and needs of service users which is called quality in perception (perception quality). One of the efforts to maintain the quality of Al-Qur'an Education must be a clear and standardized curriculum. This article aims to find out the Al-Quran quality education standards and the process of Al-Qur'an education. In presenting the results of the research, the authors used qualitative methods with a library research approach by reading or studying books on quality standards for the education of the Koran, journals, articles, and reports on relevant previous research results. PQ quality standards can be achieved if all components of Al-Qur'an education also meet the standards.

ISO 9000 SERIES STANDARDS IN THE SPHERE OF TOURISM AND HOSPITALITY OF UKRAINE IN THE CONCEPT OF TOTAL QUALITY MANAGEMENT TQM

The article analyzes the current state of application and determination of the prospects for the implementation of ISO 9000 series standards in the field of tourism and hospitality of Ukraine in the concept of general quality management of TQM. It has been proven that the problem of post-war revival and development of processes of general management of the quality of services in the field of tourism and hotel and restaurant business of our state is quite urgent, based on its financial, economic and social importance for the reconstruction of the economy of our country. It was studied that as a result of the implementation of international standards, the activity of the enterprise (organization) becomes more understandable and transparent, a clear division of responsibility is established, the level of internal organization increases and the number of errors decreases. The difference between ISO 9001 and ISO 9000 is determined. The quality systems built on the ideology of the ISO 9000 series standards, which played their unique role in the development of technical and technological progress, are analyzed. It has been proven that the implementation of a quality management system developed on the basis of the ISO 9001 standard in an enterprise or organization contributes to the simplification of the system of service provision and the improvement of their quality, the establishment of established feedback with consumers, the improvement of the working climate, and the provision of stable work in conditions of staff turnover , making rational and effective decisions based on facts. The domestic level of standardization in the field of tourism and hospitality was studied in view of its correlation with international standards of general quality management. It has been proven that the standards of the ISO 9000 series, in particular the ISO 9001 standard, defines the most convenient and the most simple management model for today, and this model should be most fully used in the field of hospitality and tourism of Ukraine. It was concluded that effective quality systems that meet market requirements are today integrated into the concept of TQM — Total Quality Management. The main direction of the new version of the ISO 9000 series standards was their convergence with the ideology of TQM. In order for the domestic tourism business and the hospitality industry to have the opportunity to develop successfully, it is necessary to study all the rules and requirements of the ISO standard, as well as the methodology of their implementation at domestic enterprises in the field of hospitality.

TQM and hospital performance: a bibliometric analysis

This article aims to use bibliometric analysis to examine existing works and literature on TQM and performance to explore the concepts evolving journey since its conception. This study applies bibliometric approaches such as citation, co-citation, and co-occurrence of author keywords based on a bibliometric analysis of 137 publications extracted from the Scopus database between 2004 and September 2021. This research examines the kind and direction of research on TQM and hospital performance undertaken over the last few decades. It also identifies the most influential writers, journals, institutions, and countries concerning TQM and hospital performance. This study might provide academics and practitioners with detailed insights into the TQM and hospital performance concepts, which can subsequently be used as a reference for strategic efforts.

Organizaciona kultura kao faktor uspešne implementacije TQM koncepta

Continuous work on quality improvement in all business domains, based on employee teamwork and process orientation, is one of the key predictors of maintaining and improving the company's existing competitive position. Organizational culture, as a key factor of the company's internal environment, is an important determinant of the implementation of the concept of total quality management (TQM concept), which is directly reflected in the generation of TQM performance improvement. The conducted empirical research includes a sample of 64 manufacturing companies, with a certified quality management system, in the territory of the Republic of Serbia. Their business practice indicated the existence of a strong direct correlation between the dimensions of organizational culture -the principles of the TQM concept -TQM performance, which is an indicator of the significant impact of organizational culture on generating improvements in any domain of implementing the quality management philosophy and reaching the level of business excellence. The contribution of the paper is reflected in the expansion of the knowledge base and a better understanding of the mutual relationship between internal organizational relations and the quality improvement process.

The importance of the axes of TQM in higher education A prospective study from student’s point of view at the University of Khenchela

This study aims to demonstrate the importance of the application of the TQM in higher education institutions. The importance of this study is that it contains an analytical study of the TQM axes at the University of Abbas Lagrour Khanchela from the student’s point of view, in which it can be expanded and deepenedThe administration of universities and researchers in this field can benefit from it. From the questionnaire, we have also figured out that there is an enormous acceptance and satisfaction by the students on the existence of many quality features in the university under investigation.In this study, we recommend the necessity of benefiting from the concept of TQM and how to apply it for further progress in all domains of university education, through the working on achieving the student’s needs and desires , and to provide various qualified financial and human resources that increase the student’s level and allow to obtain qualified human frameworks. In addition to the work on enhancing the competitiveness ability of universities to face the external challenges and keep pace with the rapid developments of this time.

تطبيق إدارة الجودة الشاملة في برنامج تعليم اللغة العربية بجامعة الراية

Abstract
 This research on the implementation of Total Quality management was conducted at STIBA Ar Raayah and focused on the elements of teamwork, customer focus, and employee involvement and empowerment. This research uses qualitative research descriptive method. Data obtained from document research and interviews with the Director of STIBA Ar Raayah and ten students. The results obtained show that STIBA Ar Raayah applies the TQM concept in improving the quality of education offered. This is characterized by good cooperation in the application of communication with Arabic between lecturers and students, good response from students namely an increase in speaking skills in Arabic in a language environment, proud achievements in Arabic language competitions at national and international levels, and employees feel involved in decision making in the form of regular meetings between lecturers and student activities.

MEMBANGUN SUSTAINABILITAS (CONTINUOUS IMPROVEMENT) DALAM PENDIDIKAN

Management of educational quality improvement is the integration of all function and processes within an educational organization in order to achieve continuous improvement of the quality of school outputs and services. The main objective is the satisfactions of the clients or customers. The application of TQM in the context of educational organizations is based on a framework that educational managers are able to make the process of continuous improvement. Eventhough at the beginning TQM itself was used by the company or business sector but today has grown up and spread to the world of education. It is because basically, the management system between the company and the management of the education system is relatively the same, especially related to the primary goal of TQM that is to give priority to customer satisfaction and quality compared to other things. Thus, the quality of education is a key sector for TQM concepts to develop an institution variously, creatively and innovatively.

PODIZANJE NIVOA KONKURENTNOSTI U USLUGAMA IMPLEMENTACIJOM TKM

The modern concept of quality emphasizes the customer as the only authoritative factor for quality assessment, thus success in the market is provided only by those who produce according to customer requirements. The market way of doing business, the openness of the international market and fierce competition, impose the need to apply the modern concept of quality. Quality is not easy to define, but it is an extremely important and complex phenomenon, which is observed in different contexts (e.g. value of products and services, value of life, value system, standards, etc.) and can be described with many attributes. Companies that manage to maintain productivity growth and technological progress are also able to keep pace with competitive advantages in the market. The competitiveness of a nation depends on the ability of its economy to innovate and improve. To be competitive, in today's business conditions, means to ensure continuous growth and development. By improving quality, the company provides greater differentiation in relation to rivals by providing greater value in the eyes of customers. The goal of a modern company is to improve all aspects of quality related to products or services, as well as activities, processes and organizational structure, by establishing a TQM concept.

MANAGEMENT INNOVATIONS IN THE SYSTEM OF ENSURING THE ECONOMIC SECURITY OF THE INDUSTRIAL ENTERPRISE

The article the theoretical and practical aspects of management innovations are examined. The author's definition of the concept of "economic security of an enterprise" on the basis of a comparative analysis is proposed. The meaning and role of managerial innovations in the management system of the economic security of industrial enterprises is investigated. The specifics of the regulation of managerial innovations in the activities of industrial enterprises are determined. Management innovations in the areas of management activity are structured. The author pays special attention to methods that ensure the development and implementation of innovations in the field of administrative activities. The author's TQM concept for managing the economic security of an enterprise is proposed. Perspective directions of development of innovations in the management activities of industrial enterprises are formulated.

INCREASING EFFICIENCY IN THE PRODUCTION INDUSTRY USING THE REENGINEERING METHOD

Today, manufacturing companies, on a global level, are facing major changes that cause a complex form of successful business. Given the rapid growth of the IT information industry, high technology in complex industries, complex production processes, know – how and other innovations, increasing efficiency should be a strategic goal of all developed companies in the world. Basically, the business management of these industries is aimed at increasing efficiency by applying efficient methods and techniques that give good results in engineering. This primarily refers to those techniques that today in a complex time of business, can give a high quality approach to business management, highly efficient organization and high quality products and services that will conquer world markets today and in the future. The concept of TQM – total quality management throughout the company worldwide, originated from Japanese companies in the 1970's and quickly spread to all manufacturing companies in the world. On that basis, it can be said that the strategic intention, assessment and goal of the path of each management that will lead the business towards the fulfillment of market laws of business. One of the most important methods of the TQM concept is Business Process Reengineering, which brings fundamental business improvements to both the main and ancillary processes of industrial business.

A Critical Review of TQM and Zero-Defect Concept in Manufacturing Industries: A Qualitative Study

A Critical Review of TQM and Zero-Defect Concept in Manufacturing Industries: A Qualitative Study

Assessing the Degree of Compliance with TQM Practices : Study of Banking Sector in Palestine

Employing firm’s resources in a way can satisfy the unexpected needs of customers in less costs, which helps a firm to achieve a competitive edge against competitors considers the main goal for any business director. From other side, customers would prefer to deal with firms that offer goods and services with high level of quality, reliability and those at par with international standards. This has given the birth to the concept of TQM in service sector after proofing success in industrial sectors. The aim of the paper is to investigate the level of compliance to TQM practices in Banking sector in Palestine. In the beginning researcher reviewed literature studies to develop a knowledge about TQM practices (Leadership and Human resources development & management) in specific. and try to investigate the relationship between TQM practices and bank’s efficiency. Then, researcher have prepared a questionnaire to measure the level of compliance of Palestinian banks to TQM practices. 100 questionnaires have distributed for the bank employees, who work in different positions and departments. The results showed that less concern to TQM practices in leadership system, human resource development and management. Finally, researcher recommended that banks should give more attention to motivate employees through satisfying them financially and activate their role in decision making and work in a team soul.

MODERN MANAGEMENT CREATIVE FOR THE APPLICATION OF REENGINEERING METHOD IN INDUSTRIAL PROCESSES

Bearing in mind the world research study whose results show that today the industrial concept of corporations is exposed to constant processes of change, and accordingly, production processes and at the same time improvement processes should begin at the very beginning in everyday work, both in the organization of production and production. and in strategic business planning and management decision-making in the entire business system. Practice shows, that if the implementation of a change is not perceived as primary by all employees, however, the accepted change determined by the implementation of this method of improvement only in their minds, is not enough. If everything goes according to plan for all activities of employees and the team, then these changes lead to acceptable and stable improvements. It is the starting point for ensuring the long-term success of industrial production and is an important generator or engine for motivating employees. The implemented RE changes are the driving force that certainly leads to the achievement of new goals and the success of the strategic business of companies. The advantages of applying reengineering techniques in business systems in the world are reflected in the improvement of quality and sophistication of management and all employees to successfully eliminate harmful production and business processes related to the overall organization, and thus greater product placement on the world market. High managerial creativity is important for the industrial business sustainability of high market success, today and in the future. That is why efficient methods of redesigning and reorganizing certain industrial processes are being implemented in developed companies around the world. One of the key methods of achieving high quality products and services and achieving the concept of TQM – total quality management is Reengineering method – Business processes reeingeenering – RE process. Managerial creativity today has a significantly affects efficiency, so this method is effectively applied continuously in the elimination of problematic production processes in industrial business and manufacturing companies around the world.

A Critical Model for Achieving the Global Quality in ISO 9001 Certified Engineering Educational Institutions

The technical institutes of India are seeking to create enough engineering graduates needed by employers. However, the capability to improve the quality of the average Indian engineering graduates has not yet been disclosed. The researchers of this paper suggested a critical model of integrated quality management systems (IQMS) with twenty key elements (IQMS 20-KE), which is nothing more than a package of global management concepts such as ISO 9001: 2015 QMS, ISO 14001: 2015 EMS, ISO 45001 OH & SM, Knowledge Management (KM), Lean Management (LM), 6-σ (DMAIC methodology) and TQM concepts. In general, the outcome of IQMS is to meet customer expectations and improve the work culture of the institution. Efforts have been made to elucidate the applications of IQMS model in the engineering education.