Comprehensive Performance Measurement System Research Articles

The role of accounting in mitigating food supply chain risks and food price volatility

The global food supply chain is a complex network of interconnected processes and actors that play a critical role in ensuring food security and stability. However, this intricate system is susceptible to various risks and challenges, including natural disasters, geopolitical tensions, market fluctuations, and regulatory changes. These risks often result in food price volatility, which can have profound implications for both consumers and producers worldwide. In this context, accounting emerges as a vital tool for mitigating risks and managing food price volatility within the supply chain. Accounting serves as a cornerstone in providing accurate, timely, and reliable financial information essential for decision-making at every stage of the food supply chain. Through effective financial reporting and analysis, accounting enables stakeholders to identify, assess, and respond to potential risks proactively. By employing risk management techniques such as scenario planning, sensitivity analysis, and hedging strategies, accounting professionals can help organizations anticipate and mitigate supply chain disruptions, thereby reducing the impact of food price volatility. Furthermore, accounting facilitates transparency and accountability within the food supply chain, enhancing trust and cooperation among stakeholders. Through comprehensive cost accounting and performance measurement systems, organizations can identify inefficiencies, optimize resource allocation, and enhance operational resilience. Moreover, accounting frameworks such as sustainability accounting enable businesses to assess and report the environmental and social impacts of their operations, fostering sustainable practices across the supply chain. In addition to its role in risk management and performance optimization, accounting contributes to regulatory compliance and governance within the food industry. By adhering to accounting standards and regulations, organizations can ensure integrity and accuracy in financial reporting, thereby enhancing investor confidence and mitigating legal and reputational risks. Moreover, accounting professionals play a crucial role in designing and implementing internal control systems to prevent fraud, errors, and misconduct, safeguarding the integrity of the supply chain. Accounting plays a multifaceted role in mitigating food supply chain risks and food price volatility. By providing financial insights, promoting transparency, and ensuring compliance, accounting empowers organizations to navigate challenges and promote stability in the global food system.

Cognitive Motivational Perspectives of Performance Measurement System and Organisational Commitment: Role Ambiguity as a Mediator

The use of Comprehensive Performance Measurement System (CPMS) in facilitating and influencing decisions has been predominant for such purposes. It is also a complex link of CPMS with individual performance which has been evidenced in the literature in recent years. Nonetheless, prior studies have shown inconsistent findings on CPMS informational characteristics and their behavioral implications. Therefore, by taking the cognitive motivational theory and role theory into account, the current study contends the usefulness of CPMS information in increasing role expectation and motivation. Accordingly, this study examines the influence of CPMS on the role ambiguity of managers and organizational commitment by collecting data from 120 business unit managers of manufacturing companies that are registered under the Federation of Malaysian Manufacturers (FMM). To further examine the mediating effect, the study employed Partial Least Squares and the Sobel test and found that the informational characteristics of CPMS enhance organizational commitment by reducing role ambiguity. Overall, CPMS may provide useful information or feedback to better understand the roles of managers to essentially enhance motivation and improve commitment.

The Moderation Effect of Psychological Empowerment on The Relationship of Comprehensive Performance Measurement System With Managerial Performance

The Moderation Effect of Psychological Empowerment on The Relationship of Comprehensive Performance Measurement System With Managerial Performance

Corporate museums and performance measurement systems

ABSTRACT Corporate museums are facilities where companies showcase their history and interests in a museum-like setting. Similarly to traditional museums, they pursue cultural, social and economic performance goals. Differently from traditional museums, they also seek high organizational performance, because of their connection with their parent company. Given this business affiliation, the current systems to trace performance in traditional museums appear inadequate. Despite this peculiarity, today there are no studies on performance measurement systems for corporate museums. The present study aims to fill this knowledge gap by exploring how to design a performance measurement system to measure corporate museum performance. A collaborative action research project with Museimpresa, the Italian National Association of Corporate Museums, led to this discussion on a comprehensive and modular performance measurement system for this sector. The paper also offers suggestions on the process and the roles for development, which practitioners could find helpful in future implementations.

Increasing Value Capture by Enhancing Manufacturer Commitment—Managing the Servitization Process

The interest in servitization has grown among manufacturers worldwide. Manufacturers recognize that shifting from a product to a service focus offers them opportunities to expand their competitive positioning and address key sustainability objectives. In this article, we share several key findings from the industrial servitization research. Specifically, we provide a summary of the core motivations for servitization and outline the stages manufacturers commonly go through in their transformation towards becoming effective providers of advanced services. We outline the importance of developing a comprehensive performance measurement system to manage and align the progress of the various initiatives that form part of the transformation process. We also describe the critical role of digital technologies in the development and delivery of service value propositions. Our article concludes with a summary of our key learning's regarding manufacturer servitization.

Penerapan Balanced scorecard untuk meningkatkan kinerja Perbankan Syariah Sumatera Utara

Islamic banking has enormous potential considering that Indonesia has the largest Muslim population in the world. The current performance measurement system for Islamic banks is still financial and non-financial, and there is an imbalance in the actual value of the company because it views financial and non-financial measurements as two important things that are not correlated. A comprehensive performance measurement system is urgently needed considering that Islamic banks must be able to follow market developments, such as the Balanced Scorecard. The aim of this research is to analyze the influence of the financial, customer, internal business, learning, and growth perspectives. Analyze which perspective is the most dominant in influencing the management performance of Islamic Banks. The results of the current research are Islamic banks in the growth stage towards the sustainability stage because they are supported by the application of goal-setting theory. Increasing employee performance satisfaction can be achieved by implementing an optimal system of leadership, motivation, and work spirit. This can be shown by the success of Islamic Banks in getting several awards from the business media.

Balanced scorecard method as measurement of key performance indicators at PT PELNI (Persero)

PT PELNI (Persero) is engaged in sea transportation and strives to design a comprehensive performance measurement system. The purpose of the research was to identify the indicators used by PT PELNI (Persero) as a measurement of employee performance, draft the concept of a balanced scorecard system in accordance with the measurement of the company's performance, and develop a balanced scorecard simulation design in accordance with the vision, mission, and strategy of PT PELNI (Persero). Measuring the company's performance using the Balanced Scorecard (BSC) method begins with SWOT analysis. This analysis aims to determine internal factors and external factors of the company. From the results of this analysis will be known the current position of the company and what strategies should be applied. The results showed that the company is in good shape, but facing challenges, so the strategy to choose is a diversification strategy. The final result of this study is the selection of several KPIs and 7 (seven) work programs that must be done, including improved efficiency of asset use, promoting cheap tickets during the covid-19 pandemic, efficiency and control utilization during the covid-19 pandemic, developing agency applications and automation of travel service systems, to ensure and monitor On-Time Performance (OTP) per ship, voyage account application development, improving education and training programs for employee self-development.

Comprehensive performance measurement system (CPMS) and satisfaction of Malaysian football players

Comprehensive performance measurement system (CPMS) and satisfaction of Malaysian football players

Fostering individual creativity in startups: comprehensive performance measurement systems, role clarity and strategic flexibility

Purpose The purpose of this study is to investigate the effects of comprehensive performance measurement systems (PMS), role clarity and strategic flexibility on the individual creativity of founders/managers of startups. Design/methodology/approach The research population comprises 611 Brazilian startups in the e-commerce, retail and wholesale segments. One owner/manager of each startup was contacted by the survey, obtaining 91 valid responses. For data analysis, symmetric and asymmetric techniques were applied, respectively: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis. Findings The findings show that the comprehensive PMS is an important predictor of individual creativity, role clarity and strategic flexibility. Role clarity has a direct effect on creativity and promotes partial mediation between comprehensive PMS and creativity. Comprehensive PMS and role clarity are of great importance and have high performance in favor of creativity, while strategic flexibility has high performance, but is of low importance. Several causal combinations promote high individual creativity. Practical implications It offers founders/managers an insight into the aspects that are worth of efforts to foster individual creativity in their startup. Originality/value The key contribution of the study is that the comprehensive PMS, which includes financial, non-financial and other measures for product and process innovation, can directly and indirectly (through role clarity) influence individual creativity.

Comprehensive Performance Measurement System (CPMS) and Satisfaction of Malaysian Football Players: A Mediating Role of Reward

This paper aims to examine the relationship between Comprehensive Performance Measurement (CPMS) and football player satisfaction mediated by the role of reward. Structural Equation Model (SEM) through the PLS Smart Modeling verifies the construct and tests the hypothesis. There were 330 professional football players from the Super League and Malaysia Premier League involved in this study. The study findings showed the reward acts as a social factor of an extrinsic motivator was fully internalized towards intrinsic motivation has a positive and significant impact on the relationship between CPMS and the football players' satisfaction. It is based on the self-determination theory, comprising three basic psychological needs: autonomy, relatedness, and competence that can influence players' satisfaction and enhance performance. This study was conducted in a football sports setting that adds to the knowledge of CPMS in performance evaluation based on self-determination theory. The CPMS, as a source of reference, can use to improve documentation from the aspects of setting skills standard, physical fitness, regulations, and strategies. It can increase the quality and performance of the players as well as the football team in Malaysia, all at once giving high levels of satisfaction.

Performance measurement in-fourth party reverse logistics

PurposeThis paper aims to develop a performance measurement (PM) system for fourth-party reverse logistics (RL). In this regard, it proposes simultaneous utilization of a procedural approach and hybrid use of existing performance frameworks.Design/methodology/approachThe paper first describes fundamentals of RL and PM approaches in literature to build a basis for further discussion. It then carries out a systematic review of the literature on PM in RL to highlight current trends and approaches in this regard. At last, it develops a PM system for fourth-party RL by exploring relevant performance frameworks and by defining a procedure in detail.FindingsThe paper identifies the ongoing interest in development PM in RL, and the gap and the need for the development of comprehensive PM system for fourth-party RL. It also identifies the best approach is to use existing performance frameworks in literature and a procedural approach together as they complement each other rather than contradicting.Research limitations/implicationsThe paper fills a gap in literature by developing a comprehensive PM framework for the fourth-party RL. The presented procedure is well suited to be used as part of strategic management process in any fourth-party RL organization. It forces users a top-down approach, from strategies to measures, so that a strong linkage is established in the process. When used together with the proposed PM framework, it guarantees a comprehensive and balanced PM system.Practical implicationsThe paper identifies the need for the development of a PM framework as well as a measurement system for the fourth-party RL in the literature. In this regard, it develops a PM framework first, and then a procedure on how to implement it. As a result, users can effectively use them as a part of strategic management process of their organizations.Social implicationsThe fourth-party RL is growing and very promising mode of RL for well-being of society, by offering a strong path to sustainable development in the midst of diminishing resources in the world. The existence of a well measurement system is crucial for the healthy operations and development of fourth-party RL organizations. The paper is offering a strong PM model in this regard.Originality/valueThe paper fulfills an identified need to study how to develop a PM system for fourth-party RL.

A Warehouse Social and Environmental Performance Metrics Framework

To improve the supply chain performance in all three aspects of sustainability (social, economic, and environmental), a comprehensive sustainable performance measurement system that captures all the supply chain partners’ efforts and commitments is required. Warehouse, as the second largest logistics source of environmental pollution in the supply chain has been almost completely overlooked and ignored in the past studies. To fill this gap, a warehouse performance metrics framework for environmental and social performance measures was proposed using a novel Fuzzy Delphi and Best-worst methodological approach. The method is less time-consuming than the Analytic Hierarchy Process or Analytic Network Process, it does not address whether criteria are dependent or independent, requires fewer comparisons of criteria, but still produces reliable and credible results. The presented framework consists of 32 equally formulated environmental and social performance indicators, including formulas and measurement units. The 14 most important indicators are ranked according to the requirements of different stakeholders.

Comprehensive performance measurement systems, mental model development, organizational justice, and employee performance: A study in Sharia Banks

This study aims to examine the effect of implementing a comprehensive performance measurement system to the development of mental models, organizational justice, and employee performance. Using survey with convenience sampling method, 63 data were collected. Respondents in this study are employees of sharia banks in Malang and Surabaya. Data analysis was run using Structural Equation Model (SEM) with SmartPLS application. The results show that comprehensive performance measurement system has a positive effect on the development of mental model and organizational justice. Besides, organizational justice has a positive effect on employee performance and mediates the effect of comprehensive performance measurement system on employee performance. On other hand, the development of mental model has no positive effect on employee performance. Thus, the implementation of a comprehensive performance measurement system and organizational justice in companies, especially sharia banks, can support the improvement in the employee performance.

PENERAPAN KONSEP BALANCED SCORECARD DALAM PENGUKURAN KINERJA INSTANSI PEMERINTAH PADA INSTITUT PEMERINTAHAN DALAM NEGERI

Performance in the public sector is multidimensional and comprehensive, so that the nature of output produced by the public sector is more intangible output, so to measure the performance of the public sector it is necessary to choose a comprehensive performance measurement technique that is the Balanced Scorecard.
 Research Objectives to describe the application of each Balanced Scorecard perspective in measuring agency performance. The research method used is descriptive qualitative method.
 IPDN is a public sector organization with a main focus on output that is "producing competent, character and personality cadres of government" which ultimately to serve and improve the welfare of the community. Thus the need for innovative development in implementing a comprehensive organizational performance measurement system that can be implemented by the work unit in measuring the performance of agencies as outlined in the Government Agency Performance Report.
 The concept of the Balanced Scorecard is integrated into the IPDN Strategic map and then mapped in the perspective mapping matrix, indicators, weights, and sources of measurement data, so that formulations for Organizational Performance Values ​​can be identified. The modification of the Balanced Scorecard method applied by IPDN agencies includes 4 (four) perspectives namely Customer & stakeholders perspective, Financial perspective, Internal business process perspective, and Learning and Growth perspective. Keywords: Balanced Scorecard, Strategic map, performance

How Effectiveness Of Comprehensive Performance Measurement Systems on Manager's Performance Through Modification of Mental Models (Learning Process)

How Effectiveness Of Comprehensive Performance Measurement Systems on Manager's Performance Through Modification of Mental Models (Learning Process)

Translating knowledge management into performance

PurposeThis paper aims to tie together insights from the body of research on knowledge management (KM) and management accounting control systems to propose a conceptual model in which performance measurement systems (PMS) can play a role in translating knowledge resources into enhanced performance.Design/methodology/approachThe underlying assumption of the “fit-as-mediation” approach signifies that knowledge features can play a role in the determination of the structure and implementation of particular managerial processes and this, in turn, may support information processing and lead to desirable results within organizations.FindingsSynthesizing theory from performance measurement and the knowledge-based view of the firm, the paper’s analysis and discussions elucidate how the implementation of an overarching PMS, i.e. diversity of measurement, could translate the knowledge-related factors, i.e. knowledge resources and knowledge process capabilities, into enhanced performance. In particular, the proposed model shows that a comprehensive PMS plays an intervening role between KM and organizational performance.Research limitations/implicationsThe proposed model may inspire a new research agenda to show how knowledge initiatives are managed and measured in organizations and how they are properly aligned with specific managerial processes to deliver real value.Practical implicationsDrawing upon the conceptualized associations among KM, PMS and organizational performance, this paper recommends some practical guidelines by highlighting the importance of PMS whereby organizations may reap maximum benefit from their KM initiatives.Originality/valueThis paper sheds new light on the links between KM and organizational performance, and it appears to be the first study to propose an intervening effect of PMS between KM and organizational performance.

PENGARUH PENGETAHUAN NASABAH DAN KUALITAS LAYANAN TERHADAP MINAT INDIVIDU PENGGUNA INTERNET BANKING BANJARMASIN

PT. Natra Raya company is licensed by Catterpillar Inc. to produce the Caterpillar heavy equipment. The challenge in seizing market share requires companies to provide competitive prices. The increase in raw material prices, employee wages, transportation costs, charges the company more. The use of Balanced Scorecard on performance measurement helps companies create a comprehensive performance measurement system to measure company performance to be more efficient. This study uses two methods of analysis. The process of making a balanced scorecard design uses quantitative analysis while qualitative used to calculate process, measuring Key performance Indicators weight and performance range. The results of the survey with the balanced scorecard approach show that the performance of PT. Natra Raya is good with an index number of 103.4% (green code). The balanced scorecard method shows that the performance of PT. Natra Raya cannot only be measured in a limited way. This method can show that there are parts of the indicator that need special attention, namely KPIs with poor performance evaluation results shown in the sub-KPI of employee capability due to the KPI's focus on resources getting a bad score. The sub-KPI, when completing the project, gets a poor performance evaluation result, but outside of the three sub-KPIs, the results of PT. Natra Raya is good and very good.

PENGEMBANGAN RANCANGAN DAN PENGUKURAN KINERJA PERUSAHAAN DENGAN PENDEKATAN BALANCED SCORECARD (Studi Kasus di PT. Natra Raya)

PT. Natra Raya company is licensed by Catterpillar Inc. to produce the Caterpillar heavy equipment. The challenge in seizing market share requires companies to provide competitive prices. The increase in raw material prices, employee wages, transportation costs, charges the company more. The use of Balanced Scorecard on performance measurement helps companies create a comprehensive performance measurement system to measure company performance to be more efficient. This study uses two methods of analysis. The process of making a balanced scorecard design uses quantitative analysis while qualitative used to calculate process, measuring Key performance Indicators weight and performance range. The results of the survey with the balanced scorecard approach show that the performance of PT. Natra Raya is good with an index number of 103.4% (green code). The balanced scorecard method shows that the performance of PT. Natra Raya cannot only be measured in a limited way. This method can show that there are parts of the indicator that need special attention, namely KPIs with poor performance evaluation results shown in the sub-KPI of employee capability due to the KPI's focus on resources getting a bad score. The sub-KPI, when completing the project, gets a poor performance evaluation result, but outside of the three sub-KPIs, the results of PT. Natra Raya is good and very good.

Performance Measurement System in the Governance of Waqf Institution: A Concept Note

Although reports revealed substantial improvements have been reported in the accounting and reporting of waqf properties, the lack of a sound internal control mechanism is of concern. The existing practice of performance measurement among waqf institutions is less standardised and did not consider their overall performance as a religious and voluntary institution. Organisations engagement in waqf affairs has also caused various issues relating to the ineffectiveness of management and administration of waqf assets. Thus, a systematic and comprehensive performance measurement system is required to adequately assess the performance and ensure proper governance of waqf institutions. Drawing from the Balance Scorecard (BSC) framework and Islamic concept, the paper aims to study and analyse relevant literature on the performance measurements for waqf institution and to develop a holistic performance measurement model suitable to assess the performance of waqf institutions. In this concept paper, the inductive and deductive methods besides analysis of relevant literature were utilised to arrive at the findings. A fifth perspective has been added to the traditional BSC framework. The fifth dimension focuses on the assessment of all activities of waqf institutions in accordance with the Shariah principles. The paper concludes that the governance of waqf entity can be achieved through a sound internal control system, which suggests the implementation of a shariah-based performance measurement system that incorporates both qualitative and quantitative dimensions to examine its current stance better. This type of performance measurement system can also ensure accountability and transparency of waqf institutions, as well as for them to strategize their initiatives better to contribute to long-term wealth creation of the society. The framework developed in this study can be utilised to provide one possible way for management of waqf institutions to address the issues arise from the inefficiency in managing waqf resources.

Investigating the influence of performance measurement on learning, entrepreneurial orientation and performance in turbulent markets

PurposeThis study aims to examine how comprehensive performance measurement systems (CPMS) influence entrepreneurial orientation, market-focussed learning (MFL) and employees’ perceptions of firm performance within a service-provision context. It also considers the moderating effect of low and high levels of perceived market-turbulence (low-turbulence environments [LMT] vs highly turbulent environments [HMT]) on the relationships between these concepts.Design/methodology/approachPLS-SEM was used to test the hypothesised relationships using survey responses from 198 employees of a leading multi-branch travel agency in Iran.FindingsThe findings demonstrate that CPMS positively influence MFL and, in doing so, have a positive effect on perceptions of firm performance. However, the findings also suggest that CPMS negatively influence entrepreneurial orientation, and therefore can also negatively influence perceptions of firm performance. Further, the relationships between CPMS, entrepreneurial orientation, MFL and firm performance are stronger for HMT when compared to LMT for all relationships.Practical implicationsIndustry managers should adapt their CPMS to include measures specific to intra-organisational entrepreneurship and innovation and should pursue greater understanding of changing customer preferences.Originality/valueThis study highlights the importance of MFL as a means of avoiding the negative impact of underdeveloped market research on performance in the turbulent Iranian context. Contrary to previous literature, it provides an example of how CPMS can negatively influence entrepreneurial orientation in such environments.