Knowledge Management Components Research Articles

Designing a Pattern of Recorded Experiences in the Organization in Facing and Dealing With the COVID-19 Crisis: A Case Study

Background: Empiricism is one of the important components of knowledge management. In empiricism, an attempt is made to document and publish the tacit knowledge of individuals and their teachings. The purpose of this study was to design a model for recording organizational experiences in facing and dealing with the COVID-19 crisis. Methods: The present study is an exploratory mixed study that was conducted to design a model for recording the experiences of the organization in facing and dealing with the COVID-19 crisis. In the first step, the main dimensions and concepts of the subject were formed by reviewing studies and consulting with experts and specialists. In the second step, the basic items of the model were developed. In the last step, psychometric properties, as well as validation, were examined. Results: In this model, first, critical occasions were identified. In the next step, the face and content validity of the instrument were determined both qualitatively and quantitatively (content validity ratio [CVR]=0.84 and content validity index [CVI]=0.76). Kendall’s coefficient of concordance was used to assess the unwavering quality of the instrument. In the present study, a coefficient of 0.90 indicates substantial agreement among the experts. Conclusion: Factors influencing experience recording and related questions can provide a good model for organizational empiricism. The results of this research can be used as a basis for managers’ planning in implementing experience documentation in the organization.

Knowledge Society and Information Technologies in the 21st Century

The prosperity that gives greater credit to society, in terms of quality of life, is that which is based on knowledge. Information technologies (IT), particularly those applied in the field of education, play a crucial role in shaping innovative, creative and competitive actors in the contemporary global world. ‘The utilization of information and data, as well as the knowledge, skills, and talents present within communities, as well as their views, commitments, and motives for making wise judgments, are among the fundamental components of knowledge management’ (Stevenson-Perez, 2009, U.S. Patent Application No. 11/904,120). It has been argued by several eminent social scientists on this subject that organizational knowledge ought to be viewed as a strategic advantage. To solve issues and take advantage of opportunities, communities are being pushed to create effective and efficient means of assembling, identifying, capturing and distributing their collective knowledge and expertise. This understanding of the significance of doing so is developing. People all around the world are interested in putting knowledge management practices and technology into practice, and many of them have made knowledge management an essential component of their overall growth plans. Management of knowledge is becoming more and more crucial to the growth of the world economy. Organizations should not neglect knowledge management and developing technologies if they want to stay relevant in the current world.

The Relationship between Organizational Culture and Knowledge Management: A Case Study of Bam University of Medical Sciences

Background: Knowledge management creates value for the organization by turning human capital into intellectual assets. Organizational culture affects knowledge management by influencing these assets. The present study aimed to examine the relationship between the components of organizational culture and knowledge management at Bam University of Medical Sciences. Methods: This descriptive-analytical study was conducted using a cross-sectional design in 2017 on 190 staff members of Bam University of Medical Sciences who were selected through stratified sampling. The data were collected using Probst’s Knowledge Management Questionnaire and Denison Organizational Culture Questionnaire. Data analysis was performed using Pearson’s correlation test and linear regression analysis with SPSS-26 software. Results: Most of the staff (81%) had a positive evaluation of the state of organizational culture. The highest and lowest mean scores for the components of organizational culture were related to consistency (2.88) and adaptability (2.67) and also knowledge identification (3.30) and knowledge use (2.53) as the components of knowledge management. The results showed a statistically significant relationship (P<0.005) between organizational culture and knowledge management. Conclusion: The findings confirmed a significant relationship between organizational culture and knowledge management, indicating that the stronger the organizational culture, the more successful the implementation of knowledge management will be. Thus, to improve knowledge management and sharing in the organization, managers can focus on the organizational culture and improve its various dimensions.

Knowledge management in crisis conditions and financial results of enterprises

The article addresses the considerations concerning key issues affecting the proper functioning of enterprises. The global situation related to the COVID-19 pandemic in recent years has contributed to significant changes in terms of management. In this publication, the attention is drawn to a necessary element of the functioning of enterprises, i.e., knowledge management. Actions taken in the field of implementing innovation, implementing IT systems as well as implementing the concepts of sustainable development translate into proper knowledge management in enterprises. The above issues are defined and constantly deepened in literature. However, there are few studies that combine this topic and analyze interrelationships. The review of literature indicates the significance of these issues and confirms the need for further research in this area. In this publication, the issue of innovation is addressed, as a “driving wheel” of enterprises operating in the market environment. The link between the implementation of innovation in enterprises and the development of IT systems, taking into account the idea of sustainable development, is also analyzed. The considerations are deepened by the relations between knowledge management and innovation, IT systems and sustainable development. The article includes the empirical part in which two enterprises from Poland, operating primarily on the domestic market, are subject to the analysis. In the article, a case study has been applied using economic analysis based on two selected enterprises. The objective of the article has been to learn about the components of knowledge management used in crisis conditions. It should be noted that the pandemic period was a crisis situation for enterprises and the conducted research has showed what actions in terms of knowledge management were taken by enterprises to survive on the market. The conducted analyses have proved that enterprises, despite the same industry, took different actions, which translated to the achieved financial results. The functioning of modern enterprises in crisis conditions, taking into account the issues discussed in the article, is the key to their success. Therefore, the topic of the article is up-to-date and relevant.

Knowledge Sharing: Antecedent and Consequences Literature Review

Knowledge dissemination is a core component of Knowledge Management (KM) that profoundly influences the efficacy of KM initiatives. Numerous scholarly research underscores the pivotal role of KM and its procedures in affording organizations a competitive advantage. External entities such as consumers, vendors, advisors, rivals, or newly-inducted employees' previous employers can be sources of knowledge. With the increasing emphasis on a knowledge-driven economy, disseminating knowledge has emerged as a high-efficiency organizational behaviour. Rapidly transmitting and sharing knowledge, compared to one's competitors, is perceived as a crucial competitive benefit. This article seeks to consolidate prior research insights regarding the influencers and consequences of knowledge dissemination within firms. This review was orchestrated in a tripartite manner: establishing a review methodology, undertaking the review, and elucidating the review findings. Cultivating a culture that values knowledge dissemination is critical to optimized knowledge management. Earlier research has delved into knowledge dissemination through lenses like technological, organizational, and individual behavioral facets. The precursors to knowledge dissemination encompass Technology, Behavioral and Motivational aspects, Incentive Mechanisms, Organizational Configuration, and Corporate Culture. Evidence-based research implies that knowledge dissemination exerts a spectrum of effects across individual, group, and organizational echelons. At the singular level, it influences efficacy, educational acquisition, innovation, and mental implications. In a group context, it affects group efficacy, innovative tendencies, and the overall environment. On an overarching scale, the knowledge exchange among staff members plays a role in determining organizational outcomes.

Environmental, Social and Economic Sustainability in Mining Companies as a Result of the Interaction between Knowledge Management and Green Innovation—The SEM Approach

The mining industry is one of the greatest polluters of the environment and has direct positive and negative impacts on all three pillars of sustainable development: economy, environment and society. Due to the aforementioned, primarily negative impacts on the environment, it is important to implement sustainability principles in the operations of companies in the mining industry. The implementation of the sustainability principle enables the economically profitable, ecologically clean and socially responsible exploitation and processing of mineral raw materials. This means of doing business requires the introduction of clean or green technologies, which are the product of green innovation. The innovation process is highly dependent on knowledge. Knowledge has a great contribution to creativity and the creation of innovation. Accordingly, knowledge management activities and the ability of a company to use and combine different sources of knowledge are essential for the creation of different types of innovation, including green innovation. The research, including the pilot test, was carried out in the period of May–August 2022, whereby convenience sampling was used to obtain 626 employees in six mining companies in Serbia. The structural equation modeling approach was used to evaluate the causal relationship between knowledge management, green innovation and the sustainable operations of the mining industry. The indirect effects of the dimensions of knowledge management, through the dimensions of green innovation, on the dimensions of sustainable development were examined using the bootstrap procedure. The results of the study confirmed the positive direct and indirect relations between the constructs. The research indicates the importance of including all components of knowledge management and green innovation in achieving all components of business sustainability.

The Impact of Massive Open Online Courses (MOOCs) on Knowledge Management Using Integrated Innovation Diffusion Theory and the Technology Acceptance Model

MOOCs have grown in popularity in universities, but the agents that influence users’ acceptance of MOOCs are little understood. The large and open nature of MOOCs puts the student in charge of their own learning. As a result, it is critical to comprehend learner behavior. The research is conceptually founded on the innovation diffusion theory (IDT), as well as knowledge management (KM) and the technological adoption paradigm (TAM). In theory, eight separate factors were discovered as contributing to perceived usefulness, as well as perceived ease of use toward attitude toward utilizing MOOC systems and MOOC use intention. A survey questionnaire based on the innovation diffusion theory (IDT), knowledge management (KM) components, and the technological acceptance model (TAM) was used to collect data from 284 university students who were randomly selected. SPSS and SEM-Amos were used for data analysis. The findings show that perceived technology fit, perceived enjoyment, perceived compatibility (PC), trialability (TR), observability (OB), perceived usefulness (PU), perceived ease of use (PEOU), and attitude towards using the system (MOOCs) are the most important predictors of university students’ continued intention to use MOOCs (MOOCs). Through attitudes toward utilizing systems, perceived utility and perceived ease of use have an indirect impact on sustained intention (MOOCs). Both effort-perceived utility and perceived ease of use impact knowledge application, knowledge access, perceived technology fit, perceived pleasure, perceived compatibility (PC), trialability (TR), and observability (OB). Perceived compatibility (PC) has no bearing on perceived ease of use, while perceived technological fit (PTF) has no bearing on perceived utility. The findings will aid researchers and practitioners in better understanding university students’ intentions to use MOOCs in the future. This study’s ramifications and shortcomings are also discussed.

The Knowledge Sharing Capability in Innovative Behavior: A SEM Approach from Graduate Students’ Insights

The capability to share knowledge is considered one of the most relevant components of knowledge management. Moreover, there is little empirical evidence indicating how future human resources in the construction industry value the richness of knowledge sharing and the richness of their innovative behavior. The purposes of this study are (1) to determine which facilitators, from the point of view of master's degree students related to engineering and construction management in Spain, most substantially influence knowledge sharing capability; (2) to test whether knowledge sharing capability (KS) positively influences innovative behavior (IB); and (3) demonstrating whether organizational innovation climate (OIC) is a factor that moderates the relationship between KS and IB. In this research, we have proposed a theoretical model and empirically tested the model in a sample of 253 master's degree students in public universities in Spain. The findings support the proposed model, and the structural equation modeling (SEM) evaluation suggests that, among all the facilitators of KS, information and communication technologies (ICT) stand out among the other facilitators and have a more significant influence on KS. Furthermore, the research found a direct correlation between KS and IB and causal links between OIC and IB.

TACIT KNOWLEDGE MANAGEMENT IN SMES IN KENYA

According to Michael Polyani (2002), a Hungarian-British polymath, Tacit knowledge is bistructured with conscious and unconscious propositions. He emphasized that all employees needed a combination of theoretical and formal knowledge and experience, intuition, and spontaneous information. In SMEs, tacit knowledge is in the structure and relationship of people. This mixture allows them to know and act within the rules of the organization, and cope with changing conditions flexibly. Going by the established relationship between organizational competitive advantage and tacit knowledge, it is important to understand the tacit knowledge management strategies of the SME sector, which has been confirmed to be a major economic support for nations, irrespective of the development level. In developing countries such as Kenya, SMEs play a significant role in practically all economies, especially, with challenges relating to employment and income distribution (Ozkan et al., 2019, p. 1). In particular, the ability of SMEs in Kenya to compete is crucial to their economic success. Managing tacit knowledge will reduce the negative consequences of losing employees, preserve organizational memory, ensure continuity of performance, and reduce organizational knowledge gaps. These will, in turn, aid organizational competitive advantage (Adesina, A. O & Ochola., 2020). With the above in mind, this paper discusses how SMEs in Kenya presently manage their tacit knowledge focusing on people and processes in order to develop a framework that will support tacit knowledge management. It looks deeper at SMEs as a key component of knowledge management and a matter of management philosophy about knowledge.

Türkiye’de Kamu Kurumlarında Bilgi Yönetimi Unsurları ve Teknoloji İlişkisi Üzerine Nitel Bir Araştırma: Bilgi İşlem Yöneticileri Gözünden

Organizasyonun en önemli kaynağı olması sebebiyle bilginin en iyi şekilde yönetilmesi ve bunun için teknolojik araçlardan yararlanılması günümüzde önemli bir meseledir. Bu çalışma, kamu kurumlarında bilgi yönetiminin mevcut durumunu ve yapılması gerekenleri tespit edebilmek için Türkiye’deki sekiz Bakanlığın Bilgi İşlem Daire Başkanları (BİDB) ile görüşmeler yapılarak hazırlanmıştır. Olgu bilim desenine uygun olarak düzenlenen ve verilerin betimsel içerik analizine tabi tutulduğu çalışma, bakanlıklardaki bilgi yönetimi unsurları ve teknoloji ilişkisi üzerine odaklanmıştır. Bilgi yönetimi unsurları; insan, organizasyon, bilgi varlığı/içerik, süreç ve teknoloji olmak üzere beş ana başlık altında gruplandırılmıştır. Çalışma kapsamındaki nitel araştırma sonuçlarına göre, Türkiye’deki kamu kurumlarında genel olarak; bilgi yönetiminin muğlak bir konu olduğu, bilgi yönetimine ilişkin stratejik plan olmadığı, kurumlarda bir bilgi yönetimi (BY) organizasyonunun bulunmadığı, bilgi yönetimi rehberine ihtiyaç olduğu, üst yönetimin enformasyon teknolojilerine yönelik desteğinin tam olduğu, teknolojik araçların belli oranda mevcut olduğu ancak bilginin yönetilmesi odağında yapılandırılmadığı ve bütünleşik bir sistem yapısında olmadığı ortaya çıkmış, bu bağlamda öneriler sunulmuştur.

Digitalization in Knowledge Management Systems for Project and Operational Management in Software Development to Increase Efficiency

PT Snack Sehat is a manufacturing company that produces healthy snacks and beverages in Indonesia. Its IT division has a software department that manages all creation and maintenance of information system projects. Although the software department planned and monitored project development thoroughly during their work, 42% of projects were late in 2020. Those late projects' costs led to financial loss and kept rising through 2020-2021. Digitalization is how technologies affect several aspects of life, like social interactions, business operations, and how people work. Digitalization improved and sped up knowledge-sharing processes within the organization. Since knowledge sharing is done more frequently, the absorptive capacity will also be improved. This brings up the question of how to design a KM program with digital tools that will help PT Snack Sehat to increase its efficiency in project development and operation support. The primary data for this research was gathered from KM Assessment using APO KM Framework and focus group discussion with top and middle-level managers from PT Snack Sehat. To develop a KM program, the research will use Six Steps KM Processes, which consist of KM Project, KM Assessment, KM Planning, K-Development, KM Implementation, and KM Evaluation. The development steps will include defining the objectives of the KM program, answering questions related to the knowledge management components (people, process, and technology), determining the knowledge management strategy based on KM objectives, and setting the action plan to get ten commitments from top-level management. The results show several processes and methods that need to be added to the current KM: KM Orientation & Training, Shadowing, Sharing Knowledge Checklist, Lesson Learned Document, Document Validation, and Document Organization. The complete knowledge management process will also be mapped in a Knowledge Stock and Flow Diagram using SECI Matrix. Keywords: Project Development, Operational Management, Six Steps KM Processes, SECI Matrix, Digitalization, Absorptive Capacity, Efficiency

THE SCIENTIFIC RELATIONSHIP BETWEEN THE PROCESS OF KNOWLEDGE MANAGEMENT COMPONENTS AND THE EFFECTIVENESS OF INDICATORS OF COMMUNICATION SKILLS OF THE MINISTRY OF SPORTS AND YOUTH: WITH THE AIM OF INVESTIGATING THE ROLE OF APPLYING AND USING INFORMATION AND COMMUNICATION TECHNOLOGY SKILLS

Aim and Background: The use of information and communication technology can lead to the development of required skills in sports employees, and the present research aims to approach the relationship between the process of knowledge management components and the effectiveness of indicators of communication skills of employees of the Ministry of Sports and Youth. The role of applying and using information and communication technology skills was investigated. Method: The research is a descriptive research and the research method is correlational and practical in terms of purpose. The statistical population of this research is made up of all the employees of sports and youth departments, which according to the statistics in 2022, were 280 people. To analyze the data, K-S, Kruskal-Wallis, Yeoman-Whitney, Spearman correlation and regression tests were used. Results: 52.85% had graduate and undergraduate degrees, 38.85% had master's degrees, and 1.72% were doctoral and doctoral students. The correlation coefficient between ICT and knowledge management components is 0.369 and ICT with communication skills indicators is 0.361. Conclusion: The results of statistical data showed that the level of access and use of information and communication technology in men is higher than women, but the level of communication skills in girls is higher than boys. Therefore, it is suggested that the country's employees in general and physical training organizations in particular pay special attention to information literacy and communication skills. Keywords: ICT, knowledge, employees, communication

KNOWLEDGE MANAGEMENT FOR QUALITY ASSURANCE INNOVATION IN THE OPERATIONS QUALITY ASSURANCE DIVISION OF BANK BAKTI KARYA PURNA

Bank Bakti Karya Purna was a pseudonym for a real bank in Indonesia. As the bank continued to expand, the operational function needs to enhance its capability to keep up. Accordingly, the Operations Quality Assurance division (Ops QA) was expected to innovate to redefine its role, whereby, in addition to its traditional role as Inspector, the organization has to assume two other roles of Guardian and Preventive Control Agent. This research was intended to assist Ops QA to meet management expectations. To overcome the knowledge and capability gaps discovered, this research proposed a knowledge management solution that provides actionable items within three knowledge management components of people, process, and technology to enable the innovation to achieve the Ops QA objectives.

Threats to Future Knowledge: The Impact of the Pandemic on Organisational Recordkeeping

This paper reports the outcomes from the first phase of an international research project investigating the impact of the COVID-19 pandemic on organisational recordkeeping. Recordkeeping is a critical component of organisational knowledge management, as the making and keeping of records as evidence of organisational activities and transactions enables core memory and accountability functions over time. Working from home during the pandemic has disrupted routines of records creation, storage, and management, and will likely result in substantial black holes in future knowledge.
 The objective of the first phase of our study was to find out what records-related initiatives were underway in academic settings and in archival institutions in the initial stages of this global crisis. We conducted an environmental scan, which showed that much attention was being paid to documenting the pandemic (e.g., collecting and preserving social media discussion, promoting the use of diaries by citizens); however, the provision of advice and standards for organisational recordkeeping at a time when regular access to organisational systems could not be guaranteed was largely missing. In the second phase, we designed a survey aimed at capturing the experiences of recordkeeping professionals who worked from home for varying lengths of time in Europe, North America, and Australasia.
 It is expected that this comparative study will help us envision a “new normal” for the time when the current health emergency is over. This paper concludes with a discussion of how our environmental scan and literature review have informed the multilingual survey that is currently underway.

The Effect of Knowledge Management on the Sustainability of Technology-Driven Businesses in Emerging Markets: The Mediating Role of Social Media

Sustainability is a fundamental principle for human resource management worldwide. This study aimed to examine the effect of knowledge management components on the sustainability of technology-driven businesses mediated by social media in emerging markets. This descriptive-correlational study was conducted in April 2022. The statistical population comprised 537 businesses, and the sample size (estimated using Cochran’s formula) was 224 research and development employees. A 25-item questionnaire scored on a 5-point Likert scale was administered to collect data, which were analyzed in SmartPLS 3. The findings showed that for technology-driven businesses to be in a sustainable environment, knowledge management components must be applied in all parts of the company. The application of knowledge management creates value and a sustainable competitive advantage in a dynamic environment. Furthermore, effective participation in the organizational social network can activate knowledge management and create value. Thus, knowledge acquisition through social media optimizes learning and ideation, and for technology-driven companies that lack resources, this acquisition enables development and sustainability in a dynamic environment.

Examining the level of readiness of Tehran municipality to implement knowledge management

Purpose: Today, knowledge management is considered one of the main components of the success of organizations. The purpose of this research is to investigate the level of readiness of Tehran municipality to implement knowledge management in that organization. Research method: The current research is applied in terms of purpose and survey-analytical in terms of method. The current research has measured the readiness of the organization based on 7 components of leadership, knowledge management, process, people, technology, knowledge processes, learning and innovation and the results of knowledge management. In order to achieve the objectives of the research, in addition to theoretical studies and research literature review, data was collected through the existing knowledge management checklist of the Asian Productivity Organization, and this checklist was completed by 44 experts working in the municipality of Tehran and answered each of the questions. Answered. Data analysis was done through descriptive statistics. Findings: The results showed that the level of readiness of Tehran municipality to implement knowledge management is at the development level and this shows that the group has taken regular plans to implement knowledge management in the organization. Conclusion: The results indicated that the status of the organization is developing and activities for the implementation of knowledge management have been carried out in the organization and there are areas for the advancement of knowledge management in the organization. The state of development means that knowledge management has been comprehensively implemented in the organization, but it has not yet reached the maturity level. Tehran municipality has invested a lot in the technology sector and has a favorable situation in this field. But because the implementation of knowledge management in the organization is developing, it is natural that the results of organizational knowledge management are not at a suitable level, and knowledge management has not yet been implemented at a general level, and it cannot be said that it has had results for the organization.

Production Management: Analyzing the alignment of knowledge management with production management

The development of new information in the field of project management has had a significant effect on the manufacturing industry. As a result, it is critical that service development procedures be optimized in every project. The rise in cement manufacturing production was supposed to be accomplished through the utilization of knowledge management principles and knowledge management as a mediator, which was the purpose of this research. The research was carried out across a number of different cement-producing sites in the Kurdistan area of Iraq. The researchers looked at four different aspects of knowledge management in order to determine how much production could be increased by using knowledge management. These aspects were knowledge creation, knowledge storage management, knowledge sharing, and knowledge application, with knowledge management acting as a mediator. The researchers utilized a quantitative research methodology in the form of a survey in order to carry out the current analysis that is being presented. The questionnaire was handed out in a randomized fashion to around one hundred and forty administrative staff members working for a variety of cement production enterprises in the Kurdistan area. However, the researchers did manage to gather a total of 128 completed surveys. The study employed hierarchical multiple regression analysis as well as the Sobel test in order to evaluate the research hypotheses that had been created. According to the findings, each component of knowledge management—knowledge creation, knowledge storage development, knowledge sharing, and knowledge application—had a distinct and significant positive relationship with increased production at carpet manufacturers in the Kurdistan region of Iraq. This was the case regardless of which component of knowledge management was examined. In addition, the findings indicated that all knowledge management concepts with a mediator (a project management development program) had an indirect positive and significant relationship with increased production at cement manufacturing facilities in the Kurdistan region of Iraq. The mediator in this case was the project management development program.

Presenting an effective model of organizational health based on the components of knowledge management and organizational innovation with the mediation of organizational silence at secondary level

Background and Aim: The purpose of this research was to present the model of organizational health of schools based on knowledge management, organizational innovation with the mediation of organizational silence in secondary schools in Tehran. Method: The current research is a descriptive-correlational study. The statistical population of middle school teachers in Tehran in the academic year 2021-22 was (970,685 people) and the statistical sample was based on common methods in structural equations of 300 people. With cluster and stratified random sampling method, according to the current conditions and due to the coronavirus, teachers from 20 districts of Tehran completed the questionnaires online. The data collection tools of the current research were Heavy and Feldman's (1996) standard organizational health questionnaire, Nonaka and Takuchi's (1995) knowledge management, Prajgo and Sohl's (2006) organizational innovation questionnaire, and van Dyne's organizational silence (2003). Results: The results of the present study showed that the average state of organizational health of schools, organizational silence and knowledge management is higher than that of the society and their organizational innovation is lower than the average in secondary schools in Tehran. Also, knowledge management and organizational innovation with the mediation of organizational silence can explain the organizational health of secondary schools in Tehran. According to teachers, knowledge management and organizational innovation by mediating organizational silence explain the organizational health of schools at the secondary level in Tehran. Conclusion: Knowledge management has a meaningful relationship with organizational health directly and through organizational silence. The higher the knowledge management in secondary schools in Tehran, the higher the organizational health. However, the intervening variable of organizational silence reduces the effect of knowledge management on organizational health. However, in general, the organizational health of secondary schools in Tehran can be explained through knowledge management.

The effects of internal stickiness on the success of projects

Purpose This study aimed to investigate the effects of internal stickiness (IS) on the success of projects through the perception of managers involved in projects.Design/methodology/approach This study collected 253 valid responses from project managers, using a validated IS scale and project success scale. The results were analyzed using nonparametric correlation due to the nature of the data.Findings The dimensions of success are interrelated, and IS, considering the barriers to knowledge transfer, is negatively related to all of these dimensions. This confirms the importance of the behavior of the individual and the team, rather than only formal processes to avoid IS and positively impact the success of projects.Practical implications The tacit and behavioral component of knowledge management needs to be further explored in practice. Project management activities need to pay greater attention to knowledge development, knowledge transfer and learning between those involved in the project and within a company.Originality/value The study provides a better understanding of knowledge transfer barriers, represented by the IS construct, to the success of projects. The success of projects depends on the relationship with teams that include members of organizational sectors not related to the existence of permanent project management teams. The relationship contributes to the successful transfer of knowledge between the recipient and the source of knowledge according to the recipient's needs.

Knowledge management in a project - oriented organization and its impact on reducing delays of Road Construction Projects in Southern Khorasan

Given the increasing importance of time, cost, and resource management, organizations are pushing for a knowledge base consisting of all the knowledge acquired during a project, and with the prior knowledge being put in place to maximize productivity. The purpose of this research is to investigate the effect of knowledge management on the delays of road construction projects in project-oriented organizations. The present study, after explaining the concept of knowledge management and identifying the causes of delays in road construction projects, examines the components of knowledge management and the impact of each of them on reducing the time latency of road construction projects through a questionnaire study method. Then, one of the sub-criteria of delay factors and its effectiveness from knowledge management was investigated. For this purpose, a statistical population consisting of active employers, consultants and contractors in the road construction sector of Southern Khorasan province was considered and parametric tests were used for inferential analysis. Findings show that there is a significant positive two-way relationship between knowledge management and reducing project time latency. This means that the more knowledge management is used in road construction projects, the greater reduction in project latency we will see. Among the components of knowledge management, knowledge creation has the greatest effect (17.42%) on reducing delays and based on the calculated results, it can be said that about 96.8% of delays in projects can be controlled by knowledge management. Also, according to the descriptive statistics obtained in the general case, it can be said that the most important factor affecting the delays are the contractors at the rate of 21.35% and then the employers at the rate of 20.76%.