Student Complaints Research Articles

University resources and student complaints in Malaysian higher education institutions

PurposeThis paper examines the relationship between university resources and student complaint management in Malaysian higher education institutions (HEIs). The paper is premised on organisational justice theory (OJT), which conceptualizes complaint handling, satisfaction and fairness among stakeholders in the educational domain.Design/methodology/approachThis paper adopts a quantitative method using a survey research design. An online survey is administered to 381 students in three selected HEIs in Malaysia. Data are analysed and tested using the SmartPLS 3.0 algorithm to evaluate measurement and structural models.FindingsStudents’ experience in the use of online and offline university resources varies across different levels of education. The findings indicate that offline and online resources contribute substantially to students’ complaints. This study establishes the significance of an effective complaint-handling mechanism for continuous feedback and improvement in HEIs.Originality/valueWithin the context of policy in HEIs, the originality of this paper lies in its focus on the relationship between resources and student complaints based on the diverse complaint-handling mechanisms in Malaysian HEIs.

Impoliteness Triggers and Strategies in Students’ Complaints: A Socio-Pragmatic Analysis

This socio-pragmatic study aimed to unearth the impolite triggers and strategies used in students' complaints extracted from 100 online student complaints. Using Culpeper's Impoliteness Theory (1996, 2011, 2016), the study identified various impoliteness triggers, namely conventionalized and non-conventionalized impoliteness triggers. The former includes pointed criticisms, condescension, insults, unpalatable questions, dismissals, message enforcers, threats, silencers, negative expressives, redundant patterning, and fighting words. On the other hand, the latter involves non-conventionalized impoliteness triggers, which involve form-driven and bald-on-record impoliteness, red herrings, convention-driven impoliteness, rhetorical questions, and inflammatory expressions. In terms of impoliteness strategies, the study found the use of bald-on-record impoliteness, positive impoliteness, negative impoliteness, and sarcasm or mock impoliteness, with withhold impoliteness not observed in the online context. Understanding the linguistic patterns of impolite complaints in online contexts can help formulate strategies to mitigate conflict and promote more constructive interaction among students. This study may provide valuable insights for improving digital discourse and social interaction protocols.

Learning Communication Patterns Using Online Systems at SMKN 2 Palangka Raya

This study aims to determine how the pattern of online learning communication at SMKN 2 Palangkaraya. Seeing the situation that is happening in online learning in the midst of the current Covid-19 pandemic outbreak in Palangkaraya City, the task of the teacher in delivering material to students using the online method is sometimes hampered due to an impossible network, this is also common for students who take part in the process. learn to teach online. The success of education has to do with the skills of teachers in learning to their students. As this learning is very important in education that allows students and educators to interact. However, currently not a few educators are still experiencing difficulties in using online learning tools. Teachers who only give assignments every time. day without any feedback or interaction with students. With the presence of the current COVID-19 pandemic, it shows the unpreparedness of the education system in certain schools, especially the Palangkaraya 2 Public High School (SMKN) in carrying out online learning activities. The author raised this theme because there were so many student complaints about the learning process that they did not understand the material given by the teacher, even though not all teachers teach like that and this is only done by certain people, so the author wants to know what are the patterns of learning communication using online systems. at SMKN 2 Palangkaraya so that students can listen to the learning process given by the teacher. The results of the study on how learning communication patterns use the online system at SMKN 2 Palangka Raya reveal that SMKN 2 Palangka Raya in improving the online learning process, before determining the learning pattern of course SMKN 2 Palangka Raya must choose media that is in accordance with the times and the intended target.

The usage and weight of backpacks are associated with shoulder pain complaints among elementary students

Background: In recent years, backpack use has drastically increased, especially among elementary school students. This has led to an increase in musculoskeletal complaints, such as shoulder pain, due to the duration of use and the weight of the backpacks. This study investigated the correlation between the duration of use and the weight of backpacks on shoulder pain complaints in grades IV-VI elementary school students. Methods: This study employed an analytical observational research design with a cross-sectional study design. The inclusion criteria for this study were students aged 10-12 years old, using backpacks with shoulder straps, walking to and from school. In contrast, the exclusion criteria were injuries in the shoulder region. The sampling technique employed in this study was probability sampling, specifically simple random sampling. The research was conducted at Islamic Elementary School 1 and 2 in Karangasem, Bali. The sample size was calculated using the Lameshow formula, resulting in 106 samples. Results: Based on bivariate analysis using Pearson’s Correlation Coefficient (r), the p-value obtained was 0.000 (p< 0.05) for both independent variables, with correlation coefficients of r = 0.570 for the duration of use variable and r = 0.709 for the backpack weight variable. Based on multivariate analysis using Multiple Linear Regression in the F-test or simultaneous test, the p-value obtained was 0.000 (p < 0.05). Conclusion: Based on the research results, it can be concluded that there was a correlation between the duration of use and the backpack's weight on shoulder pain complaints, both partially and simultaneously.

Factors Associated With Computer Vision Syndrome Complaints In Computer Science Students

Factors Associated With Computer Vision Syndrome Complaints In Computer Science Students

The Relationship of Self Compassion, Resilience and Emotional Disregulation on Psychosomatic Complaints in Medical Students

The Relationship of Self Compassion, Resilience and Emotional Disregulation on Psychosomatic Complaints in Medical Students

Evaluation of cardiovascular complaints in higher education students experiencing elevated level of situational anxiety during the martial law and peacetime.

Aim: To calculate the average score of situational anxiety level and compare the risk of developing cardiovascular complaints in higher education students from the country in the martial law and the country in peacetime according to the respondents' level of situational anxiety. To analyze the impact of place of residence on the frequency of complaints among students with an elevated level of situational anxiety in both countries. Materials and Methods: Descriptive and inferential statistics: cluster method, qualitative analysis method; exploratory observational analytical short-term case-control study. The State-Trait Anxiety Inventory (STAI) [1] questionnaire was used to calculate the situational anxiety level indicator. Calculations were conducted using Excel and MedStat software. Results: The research results demonstrated higher level of situational anxiety among students who belonged to higher educational institutions in the country under the martial law. The odds ratio is 0,42 (95% CІ 0,27-0,66), indicating that the elevated level of situational anxiety was encountered more frequently in the study group compared to the control group of students. Conclusions: The average score of situational anxiety level was found to be higher among students from a country where the martial law has been implemented. The presence of the martial law in the country was identified as a factor associated with an increased risk of complaints from the cardiovascular system among students. The risk of developing cardiovascular complaints in the context of elevated situational anxiety is confirmed.

Auditory and academic skills self-perception in adults.

To describe and analyze auditory and academic complaints of students and employees of a federal public university. The study was carried out using a non-probabilistic. The EAPAC Scale with adaptations was used to fulfill the research objectives. It has 14 questions about complaints related to listening skills and 12 questions related to the academic environment. Descriptive data analysis was performed through the frequency distribution of categorical variables and Pearson's chi-square test was used for association analyses. 646 individuals aged between 17 and 67 years old participated in the research. The most prevalent complaints were academic difficulty related to memory, concentration, and planning, hearing and understanding speech in noise, and memorization of tasks that were only heard. There was an association with bidirectional statistical significance between academic and auditory complaints. It was possible to observe that there is an association between auditory and academic complaints in adults, marked by the relationship between cognitive and auditory aspects. It is relevant that these factors are considered when performing assessments of Central Auditory Processing when intervening in patients with auditory complaints, and in student life.

Күштеп ұжымдастыру кезеңіндегі Сайрам ауданының күнделікті өмір тарихы

Мақаланың мақсаты ― 1928-1930 жылдардағы күштеп ұжымдастыру мен репрессиялық шаралардың мәселесі арқылы Сайрам ауданының микротарихын зерттеу. ХХ ғасырдағы жалпы ұжымдастыру заңдылықтарына салыстыру жүргізіліп, Сайрам ауданындағы сол дәуірдің хал-ахуалының ерекшелігі айқындалды. Талдаудың нысанына 1928-1930 жылдардағы Сайрамдағы Орта Азия мемлекеттік университеті студенттерінің шағым хатының себептерін анықтау үшін мұрағат материалдары және отандық авторлардың зерттеулері алынған. Жарияланбаған архивтік материалдар мен жарияланған мәліметтер негізінде жалпы мал өсіретін шаруашылықтар мен отырықшы аудандардағы тәркілеуге ұшыраған малдың шығынының көп болғаны анықталды. Сонымен бірге мақалада халық жауы ретінде осы ауданнан репрессияға ұшыраған азаматтардың деректері туралы да тергеу қызметтерінің хаттары негізге алып баяндалды. Архивтік материалдардағы стенографиялық есеп бойынша Сайрам ауданындағы астық жинау қарсаңындағы шаруалардың, артық салық төлеуге наразылығын арқау ете отырып, сол дәуірдің тап күресі жағдайындағы кеңестік тоталитарлық биліктің іс-әрекеті көрсетілген. Авторлар Сайрам ауданының 1928-1930 жылдардағы күнделікті өмір тарихын баяндай отырып, сол студенттердің шағым хатындағы жағдайды талдау-талқылау арқылы дәуір шындығын алға тартып өзіндік тұжырымдар жасаған.

P146: How to introduce EDI principles to multigenerational programs?

Objective:The Time for Dementia (TFD) is an educational programme for healthcare students to learn from ‘experts by experience’ through longitudinal contact with a family affected by dementia. Since 2014, over 1,900 families have taken part. In December 2021, as a result of a student complaint about racism, expectations of inclusivity, diversity and inclusion (EDI) were examined and an anti-discriminatory practice plan for TFD was developed.One of the proposed outputs of this plan was the creation of a communique to outline the expectations on EDI for circulation to participant families and students in TFD. Several considerations were acknowledged to be important: i) Generational differences and expectations about anti-discrimination; specifically, the use of language; ii) The complexity of addressing this issue with people with dementia; who may have difficulties with recall or disinhibition due to their condition; iv) The need to enhance understanding of different perspectives and needs between families and students.Methods:The iterative development (January-September 2022) of the final communique included; 1.The formation of a working group including student inclusivity representatives and TfD families to develop the communique.2.A draft set of ‘inclusivity principles’ was created and feedback was sort from a sample of TFD participants independent of the working group (n=15).3.As a result of feedback, these principles were amended by the working group.4.The circulation of these inclusivity principles to the families taking part in TFD from July 2022.5.A qualitative research study was conducted on the reception of these principles (n=14).Results:This poster will present the communique that was developed, the results of the thematic analysis on its reception, and key reflections on its development.Conclusions:Universities have a responsibility to prevent and effectively deal with discrimination on placements and this includes educational programs with ‘experts by experience’. Educational programs with people with dementia and their carers, who are volunteers, not patients, need special consideration. While this marks the start of TFD engagement with EDI issues, we hope by sharing our experiences will offer inspiration and confidence to other educators in psychogeriatrics to engage with these issues.

Desain Interior Perpustakaan Fakultas Bahasa Dan Seni Universitas Negeri Padang Dengan Konsep Minimalis

The low interest in reading has hampered intellectual abilities in society, especially students, so that libraries are required to be able to keep up with the pace of development of the times with services and infrastructure that meet the needs of space users, but the FBS UNP library has not been optimal in terms of interior design standards. Student complaints such as unstable air circulation, lack of reading space, and incomplete facilities have caused inconvenience, so an interior design of the FBS UNP Library was held with a minimalist concept. The purpose of interior design is to design a library layout that is representative and in accordance with interior design standards in order to create a sense of security and comfort for visitors while in the room. The interior design of the FBS UNP Library refers to the application of library interior design standards in the form of space, variety, hierarchy, lighting, personal areas, and comfort. The design method uses the 4D design method, namely Define (Defining) Design (Design), Develop (Development) and Dissaminate (Dissemination). Data collection is done by way of interviews, observation and documentation. Works are presented in the form of an Artwork Report with the main works being Presentation Mockups, Animation Videos and Presentation Posters.

Body dissatisfaction in the classroom context and adolescent psychological complaints

Abstract Background Body dissatisfaction, which refers to negative feelings towards one's own body shape, size, weight, or appearance, has been indicated to be a risk factor for a range of adverse health-related outcomes among youth. Although previous research has investigated the link between adolescents’ own body image and psychological outcomes, the contextual effect of body dissatisfaction on individual health has not been explored. The purpose of this study was to examine if the concentration of students with a negative body image in the classroom was associated with individual students’ psychological complaints. Methods Data was obtained from the 2017/18 Swedish Health Behaviour in School-aged Children (HBSC) study, a cross-sectional survey among 13- and 15-year-olds (n = 2,619 in 145 school classes). Body image was captured by one question on perceived body size and one question on weight change attitude/behaviour. Psychological complaints were measured by self-reports on the frequency of feeling low, irritable, nervous, and having difficulties falling asleep, which were summed to an index. Gender, school grade, socioeconomic status, and immigration background were included as covariates. Two-level random intercept linear regression models were performed. Results The proportion of students in the classroom with a negative body image was associated with higher levels of psychological complaints (dissatisfaction with perceived body size b = 0.02, p < 0.05; desire/attempts to change weight b = 0.02, p < 0.01), even when adjusting for the corresponding measures at the student level. These associations were driven by the class-level dissatisfaction related to perceiving oneself as too fat or wanting to lose weight. Conclusions The study found that body dissatisfaction among classmates was associated with psychological complaints in individual students. Reducing body dissatisfaction among adolescents could improve the well-being not only of the individual but also of their peers. Key messages • The study found that the proportion of classmates who reported body dissatisfaction was associated with individual-level psychological complaints. • Interventions aimed at reducing body dissatisfaction among adolescents have the potential to improve the well-being of both the individual and their peers.

The Role of Perfectionism and Parental Expectations in the School Stress and Health Complaints of Secondary School Students

Increases in school stress among adolescents are a growing concern. Although perfectionism and parental expectations have an important role in school stress, their joint influence has not been evaluated nor have analyses taken a multidimensional perspective of school stress into consideration. The aims of this study were to analyze the role of self-oriented perfectionism and parental expectations in school stress, and to explore their potential moderation effect in the associations between school stress and health complaints in adolescence. Sample consisted of 4,768 secondary-school students (52.1% girls; M = 13.74) aged 11 to 17 years ( M = 13.74) from 54 high schools in Andalusia (Spain), and school stress was measured using ASQ-S questionnaire. Results show that high self-oriented perfectionism and parental expectations were significantly associated with higher levels of school stress. In addition, the three variables school stress, self-oriented perfectionism and parental expectations were significantly associated with health complaints, and self-oriented perfectionism moderated the relationship between stress of school-leisure conflict and health complaints. These findings should be taken into consideration for future research and the development of interventions aimed at reducing school stress among adolescent students.

Research on the construction of sports statistics index system based on AMOS model

Abstract With the rapid development of the AMOS model, it provides new ideas for the construction research of sports statistical index systems. This paper firstly measures the level of sports development based on the current situation of the construction of a sports statistical index system, and the sports statistical index system is scored by the comprehensive index method. Secondly, it identifies for SEM model and AMOS model and establishes the sports statistical index system based on the AMOS model. Finally, it was verified that the dimensional division of the PE model and variable indexes were reasonable, and the relationship between latent variables was defended on the basis of variable index calculation and utility analysis. The results show that student expectations have the greatest positive total impact on students’ perceived value with a value of 0.58274, that student expectations have the greatest indirect impact on students, and that the indirect impact is close to its direct effect impact with a value of 0.26845, that the total impact on students ranks second with a value of 0.66374, and that student expectations have an indirect impact on student complaints and student loyalty through one and more intermediate variables. Thus, it shows that the AMOS model can effectively solve the problem of constructing a sports statistical index system and promote the development and innovation of research on constructing a sports statistical index system.

Peran Komunikasi Antar Pribadi Guru dan Anak Dalam Mencegah Kenakalan Remaja di SMA Negeri 2 Binjai

A teacher must also be clever in choosing communication in approaching students (in terms of learning and counseling). In this case, of course interpersonal communication is best used in carrying out this communication. With persuasive and effective interpersonal communication between teachers and students, it is hoped that it will help motivate, mobilize and encourage students to be more active in studying, and can help change a student's behavior, attitude and good thinking patterns. This research method uses a qualitative research approach with a descriptive approach. This research shows that the existence and implementation of face-to-face communication (interpersonal communication) without realizing it will establish good relationships between teachers and students without erasing respect and feelings of respect for the teacher. Students become brave enough to speak up when they have difficulties either regarding their studies or personally, and teachers become able to accept any student complaints regarding lessons and any difficulties they experience.
 Keywords: Role, Interpersonal Communication, Juvenile Delinquency

A School Nurse's Experience With Supraventricular Tachycardia.

Students visit school health offices with a variety of complaints, and while some may be minor, others may be more pressing. The challenge for the school nurse is being able to differentiate between the two. This article features a case study of a fourth-grade elementary student who presented to the school nurse with a sudden onset of supraventricular tachycardia (SVT), a rapid cardiac arrhythmia that originates above the ventricles in the heart. The student's complaint was a "racing heart," and it was her first time experiencing a cardiac episode. It was also the school nurse's first time encountering this chief complaint. The article will describe the student's presentation to the health office, will discuss the school nurse's assessments along with SVT management techniques, and will conclude with the student's outcome and a sample individualized healthcare plan.

Relationship between smartphone usage duration and the risk of eye strain complaints

Background: A smartphone is a device that is widely used by various groups, one of which is college students. The use of smartphones by college students can be seen from their needs in the learning process. Smartphones are one of the most significant sources of electromagnetic waves that, if used excessively, might affect eye health. Eye strain is a complaint to the eyes that generally occur due to excessive smartphone use.
 Objective: This study aimed to examine the relationship between the duration of smartphone use and undergraduate students’ eye strain risk.
 Methods: This study was a cross-sectional analytical observational study between September 2022 and December 2022. The 104 students in the Physiotherapy Study Program at Faculty of Medicine, Universitas Udayana, who ranged in age from 20 to 23, were the study's participants. Total sampling was used as a non-probability sampling technique.
 Results: The results of the study found that 16 people (15.4%) had an excellent smartphone usage duration of ≤ 4 hours and 88 people (84.6%) had a lousy smartphone usage duration of > 4 hours. The results of the Spearman Rho non-parametric analysis test showed a relationship between the time of smartphone use and eye strain complaints in students (p= 0.001) with a positive coefficient (r= 0.328).
 Conclusion: There was a significant relationship between the duration of smartphone use and undergraduate students’ eye strain risk.

The Effect of Distance Learning on Computer Vision Syndrome Complaints In Students Of The Faculty of Medicine Yarsi University Class 2020 and Its Review According to the Islamic View

Computer Vision Syndrome (CVS) is a group of eye and vision-related symptoms caused by prolonged use of computers, tablets, e-readers and mobile phones that cause increased stress on near vision. In the Covid-19 pandemic situation, a Muslim must make various efforts to prevent the spread of the plague. Among the efforts is to keep a distance, one example is Distance Learning. The purpose of this study was to determine the effect of distance learning on CVS complaints in YARSI University Medical Faculty students Batch 2020 and its review according to Islamic view. The type of research is descriptive observational with a cross-sectional research design. Questionnaires are distributed via google form. The research was conducted on YARSI University Medical Faculty Students Class 2020 with a total sample of 137 respondents. Data analysis was carried out univariately using SPSS ver. 25. Based on the results of the study, distance learning has an effect on CVS complaints in YARSI University Medical Faculty Students Class 2020. There is an increase in the incidence of CVS when doing distance learning based on gender, computer use, distance learning duration >6 hours a day, blinking frequency <10 times/minute, bad lighting, antiglare use, eye-to-computer distance <50 cm, monitor position above eyes, manual brightness adjustment, and negative polarity. To conclude, there is influence from distance learning on CVS complaints based on individual factors, environmental factors, and computer factors.

Justice in handling complaints and its impact on satisfaction and loyalty in higher education

Problem and aim. In providing services to students, universities often get complaints from students as customers. Universities must respond to and resolve complaints wisely and fairly to satisfy students with the services provided. The article aims to measure student complaint-handling strategies and their effect on satisfaction and loyalty as customers. The study will examine whether justice in addressing students' complaints, interactional justice, procedural justice, and distributive justice affect student satisfaction and does student satisfaction mediate the relationship between complaint-handling strategies and student loyalty. Research methods. The study involved 328 students from several universities in Indonesia. Samples selected using the purposes sampling method. Data were analysed quantitatively using SmarPLS version 3.3.3. Results. The study resulted that interactional justice significantly affected student satisfaction with a value of 0.019 < 0.05. Procedural justice significantly affects student satisfaction with a value of 0.000 < 0.05, and distributive justice significantly affects student satisfaction with a value of 0.014 < 0.05. This study also found that student satisfaction mediated the relationship between interactional justice, procedural justice, distributive justice and student loyalty with a significance level of value < 0.05. Conclusion. This study confirms that the fair and wise handling of student complaints affects student satisfaction with higher education services and can potentially increase student loyalty. This study strengthens several previous studies, emphasizing that fair complaint handling at companies and other institutions affects customer satisfaction and loyalty. Therefore, universities should care for student satisfaction and loyalty by continuously improving service handling student complaints, both interactional, procedural, and distributive.

Обоснование оптимальных параметров яркости экрана интерактивной панели для снижения риска общего и зрительного утомления школьников

The digital transformation of modern education contributes to the active introduction of interactive panels (IP) into the educational process, replacing traditional chalkboards. Minimizing possible risk factors when using an IP also requires considering the visual characteristics of its screen. At present, there are no results of such studies in the scientific literature. The purpose of this work was to substantiate the optimal range of IP screen brightness when it is used in the classroom to prevent general and visual fatigue of schoolchildren. We analysed research articles describing studies in visual hygiene, lighting engineering, display technologies, etc. Our study involved measuring brightness and pulsation coefficient of a working IP screen. Ranges of IP screen brightness that could produce harmful effects on children's health have been empirically established. With the help of a specially designed questionnaire, complaints of students attending the 4th grade of secondary schools were studied to identify general and visual fatigue, as well as factors caused by the IP and negatively affecting the respondents’ well-being. The relative risk values are calculated, namely a probability that these complaints would occur in schoolchildren, depending on parameters of IP screen brightness. The optimal range of IP screen brightness is justified for a working mode that significantly reduces the probability of students complaining about general and visual fatigue. Monitoring and correction of IP screen brightness mode during classes will reduce the risks of students' health disorders. It is necessary to continue research to substantiate the optimal visual characteristics of the IP screen based on investigating indicators describing the functional state of the child's body.