Compare User Experiences Research Articles

User Experience of a (Semi-) Automated Cognitive Phone-Based Assessment Within a Memory Clinic Population.

We examined the user experience in different modalities (face-to-face, semi-automated phone-based, and fully automated phone-based) of cognitive testing in people with subjective cognitive decline and mild cognitive impairment. A total of 67 participants from the memory clinic of the Maastricht University Medical Center+ participated in the study. The study consisted of cognitive tests in different modalities, namely, face-to-face, semi-automated phone-based guided by a researcher, and fully automated phone-based without the involvement of a researcher. After each assessment, a user experience questionnaire was administered, including questions about, for example, satisfaction, simplicity, and missing personal contact, on a seven-point Likert scale. Non-parametric tests were used to compare user experiences across different modalities. In all modalities, user experiences were rated above average. The face-to-face ratings were comparable to the ratings of the semi-automated phone-based assessment, except for the satisfaction and recommendation items, which were rated higher for the face-to-face assessment. The face-to-face assessment was preferred above the fully automated phone-based assessment on all items. In general, the semi- and fully automated phone-based assessments were comparable (simplicity, conceivability, quality of sound, visiting the hospital, and missing personal contact), while on all the other items, the semi-automated phone-based assessment was preferred. User experience was rated high within all modalities. Simplicity, conceivability, comfortability, and participation scores were comparable in the semi-automated phone-based and face-to-face assessment. Based on these findings and earlier research on validation of the semi-automated phone-based assessment, the semi-automated assessment could be useful for screening for clinical trials, and after more research, in clinical practice.

Analisis Perbandingan User Experience (UX) Pada Aplikasi Netflix Dengan Disney+ Hotstar Menggunakan Metode User Experience Questionnaire (UEQ)

During the COVID-19 pandemic, the Indonesian government implemented measures to ensure that the people remained in their homes and did not leave without cause. This leads to dissatisfaction among the community. More and more of them spend their time using technology like games, TV, and the internet. Internet technology has significantly changed daily life, particularly in terms of information access. Online video streaming, such Netflix and Disney+ Hotstar, is becoming the primary choice for consumers. The purpose of this study is to compare user experience (user satisfaction) between the Netflix and Disney+ Hotstar apps using the User Experience Questionnaire method (UEQ). Data collection is carried out using Google Forms as a medium to get user feedback through provided questions. Data analysis is done using Data Analysis Tools (DAT). The research results show that 5 out of 6 scales (Attractiveness, Clarity, Efficiency, Accuracy, and Novelty) for the Netflix application received an assessment of ‘Above average,’ while the Stimulation and Efficiency scales received a rating of ‘Good.’ On the other hand, for the Disney+ Hotstar application, 4 out of 6 scales (Attractiveness, Clarity, Efficiency, Accuracy, and Novelty) received a rating of '.

A Study on Comparing User Experience Design for Messenger Services Focused on WhatsApp and Telegram

A Study on Comparing User Experience Design for Messenger Services Focused on WhatsApp and Telegram

A Muscle Load Feedback Application for Strength Training: A Proof-of-Concept Study.

Muscle overload injuries in strength training might be prevented by providing personalized feedback about muscle load during a workout. In the present study, a new muscle load feedback application, which monitors and visualizes the loading of specific muscle groups, was developed in collaboration with the fitness company Gymstory. The aim of the present study was to examine the effectiveness of this feedback application in managing muscle load balance, muscle load level, and muscle soreness, and to evaluate how its actual use was experienced. Thirty participants were randomly distributed into 'control', 'partial feedback', and 'complete feedback' groups and monitored for eight workouts using the automatic exercise tracking system of Gymstory. The control group received no feedback, while the partial feedback group received a visualization of their estimated cumulative muscle load after each exercise, and the participants in the complete feedback group received this visualization together with suggestions for the next exercise to target muscle groups that had not been loaded yet. Generalized estimation equations (GEEs) were used to compare muscle load balance and soreness, and a one-way ANOVA was used to compare user experience scores between groups. The complete feedback group showed a significantly better muscle load balance (β = -18.9; 95% CI [-29.3, -8.6]), adhered better to the load suggestion provided by the application (significant interactions), and had higher user experience scores for Attractiveness (p = 0.036), Stimulation (p = 0.031), and Novelty (p = 0.019) than the control group. No significant group differences were found for muscle soreness. Based on these results, it was concluded that personal feedback about muscle load in the form of a muscle body map in combination with exercise suggestions can effectively guide strength training practitioners towards certain load levels and more balanced cumulative muscle loads. This application has potential to be applied in strength training practice as a training tool and may help in preventing muscle overload.

Comparison of Tiket.com and Pegipegi User Experience Using the UEQ Method

Advances in information technology make many human activities easier and faster. One form of information technology advancement that exists is the existence of a mobile application that can help users and management companies carry out various business processes online. Over time, people began to use applications to meet their daily needs, including the need to travel, such as booking travel tickets and hotels. One of the existing travel and hotel applications is Tiket.com and Pegipegi. Both of these applications offer the same services, making the competition even tougher. This research was conducted to compare user experiences from Tiket.com and PegiPegi using the User Experience Questionnaire (UEQ) method by measuring the attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty scales. The results showed that all UX scales from Tiket.com received positive evaluations. Whereas in Pegipegi, the attractiveness, perspicuity, efficiency, dependability, and stimulation scales received positive evaluations, but the novelty scale received neutral evaluations. From the results of the user experience comparison between Tiket.com and Pegipegi, Tiket.com gets a slightly higher user experience value than Pegipegi on all UEQ scales, but there is no significant difference for all scales.

The multi-grip and standard myoelectric hand prosthesis compared: does the multi-grip hand live up to its promise?

BackgroundMulti-grip myoelectric hand prostheses (MHPs), with five movable and jointed fingers, have been developed to increase functionality. However, literature comparing MHPs with standard myoelectric hand prostheses (SHPs) is limited and inconclusive. To establish whether MHPs increase functionality, we compared MHPs with SHPs on all categories of the International Classification of Functioning, Disability, and Health-model (ICF-model).MethodsMHP users (N = 14, 64.3% male, mean age = 48.6 years) performed physical measurements (i.e., Refined Clothespin Relocation Test (RCRT), Tray-test, Box and Blocks Test, Southampton Hand Assessment Procedure) with their MHP and an SHP to compare the joint angle coordination and functionality related to the ICF-categories ‘Body Function’ and ‘Activities’ (within-group comparisons). SHP users (N = 19, 68.4% male, mean age = 58.1 years) and MHP users completed questionnaires/scales (i.e., Orthotics and Prosthetics Users’ Survey—The Upper Extremity Functional Status Survey /OPUS–UEFS, Trinity Amputation and Prosthesis Experience Scales for upper extremity/TAPES-Upper, Research and Development-36/RAND-36, EQ-5D-5L, visual analogue scale/VAS, the Dutch version of the Quebec User Evaluation of Satisfaction with assistive technology/D-Quest, patient-reported outcome measure to assess the preferred usage features of upper limb prostheses/PUF-ULP) to compare user experiences and quality of life in the ICF-categories ‘Activities’, ‘Participation’, and ‘Environmental Factors’ (between-group comparisons).Results‘Body Function’ and ‘Activities’: nearly all users of MHPs had similar joint angle coordination patterns with an MHP as when they used an SHP. The RCRT in the upward direction was performed slower in the MHP condition compared to the SHP condition. No other differences in functionality were found. ‘Participation’: MHP users had a lower EQ-5D-5L utility score; experienced more pain or limitations due to pain (i.e., measured with the RAND-36). ‘Environmental Factors’: MHPs scored better than SHPs on the VAS-item holding/shaking hands. The SHP scored better than the MHP on five VAS-items (i.e., noise, grip force, vulnerability, putting clothes on, physical effort to control) and the PUF-ULP.ConclusionMHPs did not show relevant differences in outcomes compared to SHPs on any of the ICF-categories. This underlines the importance of carefully considering whether the MHP is the most suitable option for an individual taking into account the additional costs of MHPs.

Examining the Usage, User Experience, and Perceived Impact of an Internet-Based Cognitive Behavioral Therapy Program for Adolescents With Anxiety: Randomized Controlled Trial.

BackgroundInternet-based cognitive behavioral therapy (iCBT) increases treatment access for adolescents with anxiety; however, completion rates of iCBT programs are typically low. Understanding adolescents’ experiences with iCBT, what program features and changes in anxiety (minimal clinically important difference [MCID]) are important to them, may help explain and improve iCBT program use and impact.ObjectiveWithin a randomized controlled trial comparing a six-session iCBT program for adolescent anxiety, Being Real, Easing Anxiety: Tools Helping Electronically (Breathe), with anxiety-based resource webpages, we aimed to (1) describe intervention use among adolescents allocated to Breathe or webpages and those who completed postintervention assessments (Breathe or webpage respondents); (2) describe and compare user experiences between groups; and (3) calculate an MCID for anxiety and explore relationships between iCBT use, experiences, and treatment response among Breathe respondents.MethodsEnrolled adolescents with self-reported anxiety, aged 13 to 19 years, were randomly allocated to Breathe or webpages. Self-reported demographics and anxiety symptoms (Multidimensional Anxiety Scale for Children—2nd edition [MASC-2]) were collected preintervention. Automatically-captured Breathe or webpage use and self-reported symptoms and experiences (User Experience Questionnaire for Internet-based Interventions) were collected postintervention. Breathe respondents also reported their perceived change in anxiety (Global Rating of Change Scale [GRCS]) following program use. Descriptive statistics summarized usage and experience outcomes, and independent samples t tests and correlations examined relationships between them. The MCID was calculated using the mean MASC-2 change score among Breathe respondents reporting somewhat better anxiety on the GRCS.ResultsAdolescents were mostly female (382/536, 71.3%), aged 16.6 years (SD 1.7), with very elevated anxiety (mean 92.2, SD 18.1). Intervention use was low for adolescents allocated to Breathe (mean 2.2 sessions, SD 2.3; n=258) or webpages (mean 2.1 visits, SD 2.7; n=278), but was higher for Breathe (median 6.0, range 1-6; 81/258) and webpage respondents (median 2.0, range 1-9; 148/278). Total user experience was significantly more positive for Breathe than webpage respondents (P<.001). Breathe respondents reported program design and delivery factors that may have challenged (eg, time constraints and program support) or facilitated (eg, demonstration videos, self-management activities) program use. The MCID was a mean MASC-2 change score of 13.8 (SD 18.1). Using the MCID, a positive treatment response was generated for 43% (35/81) of Breathe respondents. Treatment response was not correlated with respondents’ experiences or use of Breathe (P=.32 to P=.88).ConclusionsRespondents reported positive experiences and changes in their anxiety with Breathe; however, their reports were not correlated with program use. Breathe respondents identified program design and delivery factors that help explain their experiences and use of iCBT and inform program improvements. Future studies can apply our measures to compare user experiences between internet-based interventions, interpret treatment outcomes and improve treatment decision making for adolescents with anxiety.Trial RegistrationClinicalTrials.gov NCT02970734; https://clinicaltrials.gov/ct2/show/NCT02970734

Accessing DMPA-SC through the public and private sectors in Nigeria: users’ characteristics and their experiences

Background: Beginning in 2015, subcutaneous depot medroxyprogesterone acetate (DMPA-SC) was added to the contraceptive method mix in Nigeria, primarily through social marketing in the private sector and community-based distribution in the public sector. We compare user experiences in acquiring DMPA-SC across sectors during this national scale-up. Methods: From October 2017 to February 2018, 459 women (Npublic=235; Nprivate=224) completed a phone survey from a convenience sample of 1,444 women (Npublic=912; Nprivate=532) who obtained DMPA-SC from participating providers and agreed to be contacted. We examined the sociodemographic predictors of attending a public vs. private provider and analyzed differences in care-seeking across sectors (becoming aware of DMPA-SC, choosing a provider, choosing DMPA-SC, quality of care). Results: Respondents obtaining DMPA-SC from public providers were younger and less educated than those attending private providers. Both program respondents were comprised of similar percentages of new users of modern contraception (58.7-60.3%), although most respondents became aware of DMPA-SC through a friend/family member (43.1%) or a provider (41.5%). Relatively more public sector respondents also heard about DMPA-SC through community outreaches whereas relatively more private sector respondents became aware through media. Convenience was the most common reason for choosing a provider—43.8% among all respondents (higher among public sector respondents). Private sector respondents were also more likely to choose a past or usual provider. Having overall higher quality interactions were more likely among clients who attended private providers than public providers, but responses to individual quality item measures show specific areas of poor quality for providers in each sector. Conclusions: Training emphasizing technical thoroughness, sensitivity toward younger women, and client choice may help improve women’s experiences with obtaining DMPA-SC, ultimately contributing to accelerating demand for and uptake of DMPA-SC specifically and contraception in general.

Accessing DMPA-SC through the public and private sectors in Nigeria: users’ characteristics and their experiences

Background: Beginning in 2015, subcutaneous depot medroxyprogesterone acetate (DMPA-SC) was added to the contraceptive method mix in Nigeria, primarily through social marketing in the private sector and community-based distribution in the public sector. We compare user experiences in acquiring DMPA-SC across sectors during this national scale-up. Methods: From October 2017 to February 2018, 459 women (Npublic=235; Nprivate=224) completed a phone survey from a convenience sample of 1,444 women (Npublic=912; Nprivate=532) who obtained DMPA-SC from participating providers and agreed to be contacted. We examined the sociodemographic predictors of attending a public vs. private provider and analyzed differences in care-seeking across sectors (becoming aware of DMPA-SC, choosing a provider, choosing DMPA-SC, quality of care). Results: Respondents obtaining DMPA-SC from public providers were younger and less educated than those attending private providers. Both program respondents were comprised of similar percentages of new users of modern contraception (58.7-60.3%), although most respondents became aware of DMPA-SC through a friend/family member (43.1%) or a provider (41.5%). Relatively more public sector respondents also heard about DMPA-SC through community outreaches whereas relatively more private sector respondents became aware through media. Convenience was the most common reason for choosing a provider—43.8% among all respondents (higher among public sector respondents). Private sector respondents were also more likely to choose a past or usual provider. Having overall higher quality interactions were more likely among clients who attended private providers than public providers, but responses to individual quality item measures show specific areas of poor quality for providers in each sector. Conclusions: Training emphasizing technical thoroughness, sensitivity toward younger women, and client choice may help improve women’s experiences with obtaining DMPA-SC, ultimately contributing to accelerating demand for and uptake of DMPA-SC specifically and contraception in general.

Analysis of The User Experience of a Mobile Application System : A Case Study of Xyz

This research intention is to comparing user experience value of mobile applic ation using User experience(UX) result from new and old sys tem, then doing gap analysis to determine how much improvement of user experience in the new system compared to old system. By using User Experience Questionnaire (UEQ), this research is to evaluat e which aspect of mobile application is looked for by its u ser. Survey is conducted to 60 people to answer what experience they have on old application, new application and user expectation for application and compare them. The result shows that there s mu ch improvement from old application to new application, and for expectation user towards new and old application, the gap between new app to expectation become closer if compare with old app to expectation

Patient experience of different regional models of urgent and emergency care: a cross-sectional survey study

ObjectivesTo compare user experiences of 8 regional urgent and emergency care systems in the Republic of Ireland, and explore potential avenues for improvement.DesignA cross-sectional survey.SettingSeveral distinct models of urgent and...

The Influence of Embedded Social Media Channels on Travelers’ Gratifications, Satisfaction, and Purchase Intentions

Considering the strong influence of social media on internet users, it is important to understand its role for hotel businesses, particularly the online aspect of lodging operations. Although several social media studies have been done, very few studies have focused on travelers’ needs and the specific gratifications they seek when using embedded social media channels on hotel websites, and how those channels would influence their purchasing behavior. The main purpose of the current research is to examine the effectiveness of embedded social media channels on hotel websites and their influence on traveler behavior. Applying the uses and gratifications (U&amp;G) approach, we examined relationships among traveler gratifications, satisfaction, and purchase intentions by comparing user experience with hotel websites that used embedded social media channels to those without embedded social media channels. The results indicated that travelers exposed to the hotel website with embedded social media channels had higher levels of perceived informativeness, perceived enjoyment, and perceived social interaction that directly influenced traveler satisfaction. In the context of embedded social media channels, the gratification factors, such as perceived enjoyment and perceived social interaction, directly influenced traveler satisfaction and purchase intentions, and indirectly influenced purchase intentions through traveler satisfaction. Meanwhile, perceived informativeness did not influence purchase intentions directly in either sample, but it did influence purchase intentions indirectly through travelers’ satisfaction. Furthermore, for the group who used the hotel website without embedded social media channels, perceived social interaction was found to have no significant effect on travelers’ satisfaction and purchase intentions.

Design, Realization, and Evaluation of DozyAP for Power-Efficient Wi-Fi Tethering

Wi-Fi tethering (i.e., sharing the Internet connection of a mobile phone via its Wi-Fi interface) is a useful functionality and is widely supported on commercial smartphones. Yet, existing Wi-Fi tethering schemes consume excessive power: they keep the Wi-Fi interface in a high power state regardless if there is ongoing traffic or not. In this paper, we propose DozyAP to improve the power efficiency of Wi-Fi tethering. Based on measurements in typical applications, we identify many opportunities that a tethering phone could sleep to save power. We design a simple yet reliable sleep protocol to coordinate the sleep schedule of the tethering phone with its clients without requiring tight time synchronization. Furthermore, we develop a two-stage, sleep interval adaptation algorithm to automatically adapt the sleep intervals to ongoing traffic patterns of various applications. DozyAP does not require any changes to the 802.11 protocol and is incrementally deployable through software updates. We have implemented DozyAP on commercial smartphones. Experimental results show that, while retaining comparable user experiences, our implementation can allow the Wi-Fi interface to sleep for up to 88% of the total time in several different applications and reduce the system power consumption by up to 33% under the restricted programmability of current Wi-Fi hardware.

Motion sickness evaluation and comparison for a static driving simulator and a dynamic driving simulator

This paper deals with driving simulation and in particular with the important issue of motion sickness. The paper proposes a methodology to evaluate the objective illness rating metrics deduced from the motion sickness dose value and questionnaires for both a static simulator and a dynamic simulator. Accelerations of the vestibular cues (head movements) of the subjects were recorded with and without motion platform activation. In order to compare user experiences in both cases, the head-dynamics-related illness ratings were computed from the obtained accelerations and the motion sickness dose values. For the subjective analysis, the principal component analysis method was used to determine the conflict between the subjective assessment in the static condition and that in the dynamic condition. The principal component analysis method used for the subjective evaluation showed a consistent difference between the answers given in the sickness questionnaire for the static platform case from those for the dynamic platform case. The two-tailed Mann–Whitney U test shows the significance in the differences between the self-reports to the individual questions. According to the two-tailed Mann–Whitney U test, experiencing nausea ( p = 0.019&lt;0.05) and dizziness ( p = 0.018&lt;0.05) decreased significantly from the static case to the dynamic case. Also, eye strain ( p = 0.047&lt;0.05) and tiredness ( p = 0.047&lt;0.05) were reduced significantly from the static case to the dynamic case. For the perception fidelity analysis, the Pearson correlation with a confidence interval of 95% was used to study the correlations of each question with the x illness rating component IR x, the y illness rating component IR y, the z illness rating component IR z and the compound illness rating IR tot. The results showed that the longitudinal head dynamics were the main element that induced discomfort for the static platform, whereas vertical head movements were the main factor to provoke discomfort for the dynamic platform case. Also, for the dynamic platform, lateral vestibular-level dynamics were the major element which caused a feeling of fear.

User experiences with different regional health information exchange systems in Finland

PurposeThe interest in cross-organizational Health Information Exchange (HIE) is increasing at regional, national and cross-European levels. The purpose of our study was to compare user experiences (usability) of different regional health information exchange system (RHIE) types as well as the factors related to the experienced level of success of different RHIE system types. MethodsA web-based questionnaire was sent to 95% of Finnish physicians aged between 25 and 65 years of age. RHIE systems were mainly available in the public sector and only in certain regions. Those 1693 physicians were selected from the 3929 respondents of the original study, who met these criteria. The preferred means (paper/fax vs. electronic) of cross-organizational HIE, and replies to the 11 questions measuring RHIE success were used as the main dependent variables. ResultsTwo thirds (73%) of the primary care physicians and one third (33%) of the specialized care physicians replied using an electronic RHIE system rather than paper or fax as a primary means of cross-organizational HIE. Respondents from regions where a regional virtual EHR (type 3) RHIE system was employed had used electronic means rather than paper HIE to a larger extend compared to their colleagues in regions where a master patient index-type (type 1) or web distribution model (type 2) RHIE system was used. Users of three local EHR systems preferred electronic HIE to paper to a larger extend than users of other EHR systems. Experiences with an integrated RHIE system (type 3) were more positive than those with other types or RHIE systems. ConclusionsThe study revealed User preferences for the integrated virtual RHIE-system (type 3) over the master index model (type 1) or web distribution model (type 2). Success of individual HIE tasks of writing, sending and reading were impacted by the way these functionalities were realized in the EHR systems. To meet the expectations of increased efficiency, continuity, safety and quality of care, designers of HIE systems also need to take into account the different HIE needs of primary care clinicians and their secondary care colleagues in hospitals. Both national legislation and local interpretations of data protection possibly hinder the full use of any RHIE systems. These findings should be taken into account when designing usable HIE systems. More qualitative research is needed on specific features of those local systems that are associated with positive or negative user experience.

Comparing user experience in a news website across three devices: iPhone, iPad, and desktop

AbstractMobile devices are becoming an increasingly important access channel for news resources and services. Even though providing a mobile site for mobile device users may greatly enhance their news reading experience, many news organizations cannot afford such an additional option due to limited funding and staffing resources. Therefore, an alternative approach is to design a full website with careful consideration of both desktop users and mobile users. This study compared user experiences in a news website accessed via mobile devices (iPhone &amp; iPad) as well as desktop computers. We aimed to discover similar and different design requirements across desktop, iPad, and iPhone users. Users across three types of devices reported to have similar perspectives on the organization schemes of news, the importance of currency of news, the need for more powerful image search functions and algorithms, and better visibility of menus/buttons. Meanwhile, differences between mobile users and desktop users have also been identified: mobile users reported requirements of making more efficient use of space on web pages, less typing, more user control and flexibility, and more sharing options via social media. Based on the findings, we provided a series of recommendations for improving the design of a full site which can meet the needs of both mobile and desktop users.

A Tale of Two Discoveries: Comparing the Usability of Summon and EBSCO Discovery Service

Web-scale discovery systems are gaining momentum among academic libraries as libraries seek a means to provide their users with a one-stop searching experience. Illinois State University's Milner Library found itself in the unique position of having access to two distinct discovery products, EBSCO Discovery Service and Serials Solutions’ Summon. Two researchers at Milner conducted a usability study for the former product in 2010, and now two other researchers, including one involved with the EBSCO Discovery Service study, have conducted the same study on the latter product. The goals of the study were twofold: first, to identify user behavior while using discovery systems’ search features and to see whether using these features would improve the user's searching experience, and second, to compare user experiences with EBSCO Discovery Service and Summon at Illinois State University. The similarities and differences in user expectations, use, manipulation, and satisfaction with both discovery tools are explored in this article, with the ancillary hope that libraries investigating discovery tools might be able to make a more thoroughly informed choice in acquiring their own Web-scale discovery system.

PMO-011 Evaluating participants' experiences of the bowel screening Wales service

IntroductionThe aim of the study is to evaluate participants' opinions on their experience of the Bowel Screening Wales (BSW) service and thus provide a snapshot view of the programme.MethodsThe primary...