Community-based Question Answering Services Research Articles

Booming Up the Long Tails: Discovering Potentially Contributive Users in Community-Based Question Answering Services

Community-based question answering (CQA) services such as Yahoo! Answers have been widely used by Internet users to get the answers for their inquiries. The CQA services totally rely on the contributions by the users. However, it is known that newcomers are prone to lose their interests and leave the communities. Thus, finding expert users in an early phase when they are still active is essential to improve the chances of motivating them to contribute to the communities further. In this paper, we propose a novel approach to discovering "potentially" contributive users from recently-joined users in CQA services. The likelihood of becoming a contributive user is defined by the user's expertise as well as availability, which we call the answer affordance. The main technical difficulty lies in the fact that such recently-joined users do not have abundant information accumulated for many years. We utilize a user's productive vocabulary to mitigate the lack of available information since the vocabulary is the most fundamental element that reveals his/her knowledge. Extensive experiments were conducted with a huge data set of Naver Knowledge-In (KiN), which is the dominating CQA service in Korea. We demonstrate that the top rankers selected by the answer affordance outperformed those by KiN in terms of the amount of answering activity.

Towards Predicting the Best Answers in Community-based Question-Answering Services

Community-based question-answering (CQA) services contribute to solving many difficult questions we have. For each question in such services, one best answer can be designated, among all answers, often by the asker. However, many questions on typical CQA sites are left without a best answer even if when good candidates are available. In this paper, we attempt to address the problem of predicting if an answer may be selected as the best answer, based on learning from labeled data. The key tasks include designing features measuring important aspects of an answer and identifying the most importance features. Experiments with a Stack Overflow dataset show that the contextual information among the answers should be the most important factor to consider.

Analyzing and Predicting Not-Answered Questions in Community-based Question Answering Services

This paper focuses on analyzing and predicting not-answered questions in Community based Question Answering (CQA) services, such as Yahoo! Answers. In CQA services, users express their information needs by submitting natural language questions and await answers from other human users. Comparing to receiving results from web search engines using keyword queries, CQA users are likely to get more specific answers, because human answerers may catch the main point of the question. However, one of the key problems of this pattern is that sometimes no one helps to give answers, while web search engines hardly fail to response. In this paper, we analyze the not-answered questions and give a first try of predicting whether questions will receive answers. More specifically, we first analyze the questions of Yahoo Answers based on the features selected from different perspectives. Then, we formalize the prediction problem as supervised learning – binary classification problem and leverage the proposed features to make predictions. Extensive experiments are made on 76,251 questions collected from Yahoo! Answers. We analyze the specific characteristics of not-answered questions and try to suggest possible reasons for why a question is not likely to be answered. As for prediction, the experimental results show that classification based on the proposed features outperforms the simple word-based approach significantly.