Citizenship Behavior Of Employees Research Articles

Predictors of organizational citizenship behavior among government personnel: A structural equation modeling approach

The study aimed to develop a causal paradigm of organizational citizenship behavior among government personnel in the SOCCSKSARGEN Region. 400 employees were selected through stratified balanced sampling. Data were collected using survey questionnaires and analyzed through the mean, Pearson r, multiple regression, and structural equation modeling. The study determined that quality of work life, employee silence, and political skill statistically correlate with organizational citizenship behavior. The study inferred the predictive capacity of the exogenous latent variables in influencing the organizational citizenship behavior of LGU employees. There were five generated models of organizational citizenship behavior, and model five was determined as the best-fit structural model. The model retained five quality indicators of work life, namely compensation and rewards, training and development, relationships and cooperation, organizational culture and climate, and work environment. Prosocial silence and acquiescent silence remained as indicators of employee silence. Political skill was narrowed to three indicators, comprising social astuteness, interpersonal influence, and networking ability. Finally, altruism and civic virtue emerged as the strongest indicators of organizational citizenship behavior.

Ethical Leadership and Organizational Citizenship Behavior in the Hospitality Industry in Bahrain: The Mediating Role of Machiavellianism

The study was conducted to determine the following: a) the level of Machiavellianism, ethical leadership, and organizational citizenship behavior (OCB) of employees in the hospitality industry; b) the significant relationship between ethical leadership and OCB, ethical leadership and Machiavellianism, and Machiavellianism and OCB; c) the mediating role of Machiavellianism in the relationship between ethical leadership and OCB. The study conducted a survey questionnaire to 27 respondents from managers and employees in the hospitality industry in the Kingdom of Bahrain. The study’s findings revealed that managers and employees have shown neutral level of Machiavellianism, with a mean of 4.04; above average ethical leadership with a mean of 3.51; and very high organizational citizenship with a mean of 3.54. Furthermore, there is a very strong positive significant relationship (Spearman rho values) between ethical leadership and organizational citizenship behavior. there is no significant relationship between ethical leadership and Machiavellianism, and that there is a weak positive relationship, but it is not significant between organizational citizenship behavior and Machiavellianism. According to the findings, very high ethical leadership in hotel employees influence their organizational citizenship behavior though Machiavellianism does not serve as a mediator in this relationship, the hospitality industry in Bahrain has much benefit to be derived from these attributes of its employees.

Co-workers’ Solidarity and Citizenship Behaviors: The Mediating Role of Work Engagement

ABSTRACT The work environment plays a detrimental role in shaping workplace behavior of employees. Recent studies focused on the influence of work environment factors on individual and organizational level outcomes. We extend this work by exploring the impact of coworkers’ solidarity on organizational citizenship behaviors through work engagement in private universities in Ethiopia. A survey method was used to collect data from 335 employees selected using a proportionate stratified sampling method. A standardized questionnaire was used to collect primary data from employees composed of academic and administrative staff. The data collected was examined using Partial Least Square Structural Equation Modeling through Smart PLS 3.0 software. A bootstrapping path analysis algorithm with a resample of 5000 was employed to generate direct and indirect effects and significance of path coefficients in testing hypotheses. The study found that solidarity among coworkers affects citizenship behavior of employees positively and significantly and work engagement played a partial mediating role in this relationship. The study recommends that private universities should give due attention to cultivating coworkers’ solidarity to derive the required behavior on the part of employees.

The Hidden Forces Behind Employee Citizenship Behavior

This study aims to investigate the direct and indirect effects of perceived organizational support on work engagement and organizational citizenship behavior (OCB). A sample of 60 employees from a clinical laboratory in East Java was examined using a quantitative approach with probability sampling. Data was collected through online questionnaires and analyzed using SmartPLS 3.0 software. The findings reveal that 1) perceived organizational support significantly influences work engagement, 2) work engagement has a significant positive impact on OCB, and 3) perceived organizational support directly affects OCB. Additionally, work engagement mediates the relationship between perceived organizational support and OCB. These results highlight the importance of fostering organizational support to enhance work engagement and citizenship behavior, providing practical insights for improving employee commitment and performance.

All Is Well Until It Isn’t: Socioemotional Wealth Congruence and Employee Behavior in Family Firms

This article explores the counterintuitive notion that congruence in the importance family firm supervisors and their employees place on socioemotional wealth is negatively associated with employee citizenship and proactive behaviors, while incongruence has positive effects. Results from polynomial regression analysis of data collected from 159 family firm supervisor–employee dyads support our complacency theory-based model, suggesting that congruence creates attentional lethargy and complacency toward organizational citizenship and proactivity while incongruence makes the need to engage in beneficial behaviors more salient. The negative effects of congruence are alleviated by higher levels of leader–member exchange. Theoretical and practical implications are discussed.

Perilaku Organizational Citizenship Behavior pada Karyawan

Every company is required to be able to improve company performance maximally and effectively, especially to improve individual performance. The low quality of human resources will certainly have a negative impact on the company, while successful companies need employees who are willing to do more than just their formal duties and are willing to provide performance that exceeds expectations. The purpose of this research is to determine organizational citizenship behavior in employees. This research was conducted on 72 permanent employee subjects. The research uses a quantitative approach with saturated sampling techniques. The data collection technique uses a questionnaire with measurements based on organizational citizenship behavior variables. The data analysis technique uses descriptive analysis and determines the calculated average for each aspect. The results of data processing show that the minimum value for the organizational citizenship behavior variable is 82.00 with a maximum value of 134.00 and a mean value of 108.36. The standard deviation value is 10.57809. As for aspects of organizational citizenship behavior, the average obtained was the altruism aspect of 3.15. The average courtesy aspect is 3.31. The average sportsmanship aspect is 3.18. The average conscientiousness aspect is 3.21. The Civic Virtue aspect averages 3.09.

The role of transformational leadership, job satisfaction and organizational commitment on organizational citizenship behavior (OCB) of SMEs employees in the digital era

The role of transformational leadership, job satisfaction and organizational commitment on organizational citizenship behavior (OCB) of SMEs employees in the digital era

Lãnh đạo phụng sự và hành vi công dân tổ chức ngành khách sạn: Vai trò trung gian của sự gắn kết công việc

The study aims to assess the impact of servant leadership on the organizational citizenship behavior (OCB) of frontline hotel employees, with work engagement as a mediating role. We use a qualitative research method to evaluate the appropriateness of the scale. Next, the hypotheses were tested by quantitative research with a sample size of 469, collected using the snowball and quota sampling methods. The results show that: (1) servant leadership directly influences all three dimensions of OCB; (2) work engagement directly affects OCB toward organizations and OCB toward customers, and also partially mediates the relationship between servant leadership and OCB toward organizations, OCB toward customers; (3) work engagement neither directly impacts OCB toward individual nor mediates the relationship between servant leadership and OCB toward individual. The research findings provide theoretical and practical contributions to enhancing the understanding of the formation mechanism of OCB among frontline hotel employees.

The Effect of Emotional Intelligence and Work Environment on Organizational Citizenship Behaviour at Disdukcapil Surakarta

Government agencies are organizations chosen to carry out state functions. The most valuable possession of any organization is the human resources employed in its activities. Human resource management is thus needed in the control and rationalization of the administration of human resources in an organization. Emotional intelligence refers to the capability to identify and know one's own emotions and feelings. The work environment, too, might affect employees in the demonstration of OCB. OCB refers to employee behavior beyond their routine activities. It involves displaying personal interest in fellow employees, giving suggestions for the better performance of fellow employees, and respecting and committing to the company. This study, therefore, aims at ascertaining the extent to which Emotional Intelligence and Work Environment influence the organizational citizenship behavior of Disdukcapil employees. The research design employed in this research is quantitative, with primary data sources. The sample used in this research includes all staff members from the Disdukcapil in Surakarta City. Data obtained by the researcher were analyzed using SPSS version 27. The results of this study conclude that emotional intelligence has a significant effect on OCB, work environment has a significant effect on OCB, and emotional intelligence and work environment both have a significant influence on OCB.

Research on the Impact of gGreen Human Hesource Management on Employees' Organizational Citizenship Behavior of Internet Enterprises

In the context of the current era of sustainable development, green human resource management has become a hot topic of concern among enterprises. Green human resources are the driving force for the development of enterprises, and the strong initiative and creativity of employees can better serve the enterprise, promote the efficient, sustainable and healthy development of the enterprise, and promote the common progress of employees and the enterprise. In order to effectively promote the sustainable development of green human resources and expand the influence and effectiveness of green human resources, this project collects the working environment, training programs, performance appraisal programs and incentive policies under green human resource management through online questionnaires, field visits and face-to-face interviews, and studies green human resource management and employees' spontaneous changes within the organization, such as the improvement of employees' loyalty to the enterprise, The relationship between organizational citizenship behaviors such as performance level growth will further explore the impact of green human resource management on the organizational citizenship behaviors of employees in Internet enterprises.

PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN KEPEMIMPINAN TRANSAKSIONAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) KARYAWAN RSKJ PROVINSI BENGKULU

Leadership is the main key to the success of a company in achieving a goal. A company requires appropriate transformational leadership and transactional leadership to encourage the emergence of organizational citizenship behavior in each employee. The purpose of this research is to determine the influence of transformational leadership and transactional leadership on organizational citizenship behavior (OCB) in RSKJ employees in Bengkulu Province. The population that will be used in this research is employees of the RSKJ nursing section of Bengkulu Province, totaling 100 employees. This research uses a nonprobability sampling technique with the technique taken, namely saturated sampling (census). Saturated sampling technique is a sample determining technique when all members of the population are used as samples. So the sample used in this research was 100 employees of the RSKJ nursing section of Bengkulu Province. This research uses quantitative methods and data collection techniques by means of observation and distributing questionnaires. Then the questionnaire data was processed using SPSS version 26. Based on the results of this research, it can be concluded that the results of hypothesis testing from the t test (partial) and F test (simultaneous) have a positive and significant effect on the transformational leadership and transactional leadership variables on organizational citizenship behavior.

Mediasi Job Satisfaction pada Pengaruh Person-Job Fit, Person-Organization Fit, terhadap Organizational Citizenship Behavior di PDAM Kulon Progo

This study aims to analyze the mediating role of job satisfaction on the effect of person-job fit and person-organization fit on the organizational citizenship behavior of PDAM Tirta Binangun Kulon Progo employees. This research is a quantitative study that uses primary data collection with questionnaire instruments. The study involved 131 employees whose data were taken by census. The data were processed using multiple linear regression analysis. The results stated that person-job fit and person-organizational fit had a positive and significant impact on organizational citizenship behavior partially. Person-organizational, person-job fit, and job satisfaction have a positive and significant effect partially on organizational citizenship behavior. Job satisfaction is proven to mediate the effect of person-job fit and person-organizational fit on organizational citizenship behavior. Strengthening antecedents is an important aspect for organizations when organizations make policies to improve employee organizational citizenship behavior.

The influence of job embeddedness and organizational commitment on organizational citizenship behavior in BULOG

Job embeddedness means employee engagement in an organization through social networks, namely trust and cohesion. Embeddedness are all factors that involve employees in their work, this can happen if there is a match between work values and individual values and community values with individual values. Organizational commitment is an individual's loyalty to the organization. Those who have high commitment tend to persist more and have lower absenteeism than those who have low commitment. Organizational Citizenship Behavior (OCB) is part of the science of organizational behavior, OCB is a form of work behavior that is usually not visible or taken into account. BULO G is a state-owned public company engaged in food logistics. The company's business scope includes logistics/warehousing business, surveying and eradicating pests, providing plastic sacks, transportation business, food commodity trading and retail business. Based on the results of the analysis and discussion, this research uses Path Diagrams and Hypothesis Testing with the Partial Least Squares (PLS) method using the SmartPLS 3.0 program. Based on this conclusion, Based on these results, it can be said that job embeddedness and organizational commitment have a significant effect on organizational citizenship behavior in BULOG employees.

The Effect of Motivation and Perceived Organizational Support on Organizational Citizenship Behavior of The General Secretariat DPR RI Employees Mediated by Job Satisfaction

The Effect of Motivation and Perceived Organizational Support on Organizational Citizenship Behavior of The General Secretariat DPR RI Employees Mediated by Job Satisfaction

Pengaruh Kepemimpinan Transformasional Dan Pemberian Kompensasi Terhadap Prestasi Kerja PegawaiBadan Pengelolaan Keuangan Dan Pendapatan Daerah (BPKPD) Kabupaten Pamekasan Yang Dimediasi Oleh Organizational Citizenship Behaviour (OCB)

Eddy Suryanto, 2024. The Influence of Transformational Leadership and Providing Compensation on Employee Work Performance by the Pamekasan Regency Regional Financial and Revenue Management Agency (BPKPD) Mediated by Organizational Citizenship Behavior (OCB). Wijaya Putra University Postgraduate Program Surabaya. This type of research is explanatory research, the approach used is a quantitative approach, the research sample is 50 people. The analysis tool uses Smart PLS (Partial Least Square). Research objectives: 1) To determine the description of transformational leadership, compensation, Organizational Citizenship Behavior (OCB) and work performance of employees of the Pamekasan Regency Regional Financial and Revenue Management Agency (BPKPD). 2) To test and analyze whether transformational leadership has an influence on work performance. 3) To test and analyze whether transformational leadership has an influence on Organizational Citizenship Behavior (OCB). 4) To test and analyze whether giving rewards has an influence on the work performance of employees of the Pamekasan Regency Regional Financial and Revenue Management Agency (BPKPD). 5) To test and analyze whether giving rewards has an influence on Organizational Citizenship Behavior (OCB). 6) To test and analyze whether Organizational Citizenship Behavior (OCB) has an influence on employee work performance. 7) To test and analyze whether transformational leadership has an indirect influence on work performance which is mediated by Organizational Citizenship Behavior (OCB). 8) To test and analyze whether giving rewards has an indirect influence on work performance which is mediated by Organizational Citizenship Behavior (OCB). The research results show that: 1) transformational leadership has no direct positive and insignificant effect on work performance as evidenced by the original sample value of 0.136 and p-values ​​of 0.140. 2) Transformational leadership has a direct and significant positive effect on Organizational Citizenship Behavior (OCB), proven by the original sample value of 0.282 and p-values ​​of 0.004. 3) Providing compensation has a direct positive and significant effect on work performance as evidenced by the original sample value of 0.498 and p-values ​​of 0.000. 4) Providing compensation has a direct and significant positive effect on Organizational Citizenship Behavior (OCB), proven by the original sample value of 0.651 and p-values ​​of 0.000. 5) Organizational Citizenship Behavior (OCB) has a direct and significant positive effect on work performance as evidenced by the original sample value of 0.338 and p-values ​​of 0.022. 6) Transformational leadership has a significant positive indirect effect on work performance and Organizational Citizenship Behavior (OCB), proven by the original sample value of 0.095 and p-values ​​of 0.135. 7) Providing compensation has a significant positive indirect effect on work performance and Organizational Citizenship Behavior (OCB) with a path coefficient value of 0.220 and a p-value of 0.026.

Pengaruh Quality of Work Life, Kompensasi, dan Motivasi Kerja Terhadap Organizational Citizenship Behavior (OCB) Pada Karyawan KSP Maju Bersama Jaya Magelang

This study aims to prove and analyze the effect of quality of work life, compensation, and work motivation on organizational citizenship behavior in KSP Maju Bersama Jaya Magelang employees. The research was conducted quantitatively, with the sample analyzed being 14 employees. This research method is carried out in stages starting from the introduction to the processing of data that the author and the preparation of research reports have obtained. The study's results prove that quality of work life, compensation, and work motivation do not partially or simultaneously affect organizational citizenship behavior. Other results show that the magnitude of the influence of quality of work life, compensation, and work motivation on organization citizenship behavior on organization citizenship behavior is 39.0%.

Literature review of the organizational citizenship behavior of employees in the public sector

This study contributes to our understanding of employee behavior in governmental organizations. This paper aims to demonstrate the effects of organizational culture, transformational leadership, and work motivation on organizational citizenship behavior (OCB). This paper also aims to conduct a literature evaluation on the OCB of the public sector, using VOSviewer to acquire a visual representation of the research's progress. The VOSviewer for visualizing research progress adds value by providing a clear and intuitive representation of the scholarly landscape. Visualizing connections and clusters among documents can facilitate the identification of key themes and research directions. The study searched the Scopus database using the keywords "organizational citizenship behavior public sector," resulting in the discovery of 85 relevant documents. The study analyzed documents published between 2019 and 2023. Afterward, the study selected 25 documents with the highest rankings as references using Publish or Perish. Supplementary documents were discovered through Google Scholar and Proquest. In comparison to other studies, this research is more diverse in the variables, providing integrated information in the public sector. Consequently, this research remains pertinent. Nevertheless, the amount of study conducted on OCB in the public sector has been limited. Therefore, there is a potential for further investigation in this field. The main findings of the study demonstrate that (i) underscore the relevance of promoting a positive organizational culture, fostering transformational leadership, and enhancing work motivation to encourage OCB among public sector employees and finally (ii) the results of this study indicate that influential factors have a positive impact significantly on the OCB in the public sector.

Organizational Commitment and Job Satisfaction Towards Organizational Citizenship Behavior (OCB) Employees of PT Anugerah Sekuritas Indonesia

The objectives of this research are: 1) To determine and analyze the influence of Organizational Commitment on Organizational Citizenship Behavior (OCB) of PT Anugerah Sekuritas Indonesia employees. 2) To determine and analyze the influence of Job Satisfaction on Organizational Citizenship Behavior (OCB) of PT Anugerah Sekuritas Indonesia employees. 3) To determine and analyze the influence of Organizational Commitment and Job Satisfaction on Organizational Citizenship Behavior (OCB) of PT Anugerah Sekuritas Indonesia employees. The research method used is a quantitative method. The results of this research show that Organizational Commitment has a significant effect on Organizational Citizenship Behavior, the level of correlation relationship is very strong and is marked by a value of 82% indicating the positive contribution of Organizational Commitment to Organizational Citizenship Behavior and Job Satisfaction has a significant effect on Organizational Citizenship Behavior, the level of correlation relationship is very strong and marked with a value of 80.8% indicating a positive contribution from Job Satisfaction to Organizational Citizenship Behavior and Organizational Commitment and Job Satisfaction simultaneously influence Organizational Citizenship Behavior and marked with a value of 85.7% indicating a positive contribution from Organizational Commitment and Job Satisfaction simultaneous influence on Organizational Citizenship Behavior. This value increases when both variables are analyzed simultaneously (together).

Customer-oriented Organizational Citizenship Behavior and Turnover Intention of Frontline Employees in Hotels: A Preliminary Study

Customer-oriented Organizational Citizenship Behavior and Turnover Intention of Frontline Employees in Hotels: A Preliminary Study

The influence of job characteristics,communication satisfaction and conscientiousness on organizational citizenship behavior (OCB) of sungai penuh city sme cooperative office employees

The influence of job characteristics,communication satisfaction and conscientiousness on organizational citizenship behavior (OCB) of sungai penuh city sme cooperative office employees