Citizen Encounters Research Articles

Money laundering in Bosnia and Herzegovina

The problem of money laundering in the world is becoming more and more challenging, which Bosnia and Herzegovina are not spared, and there is more and more "dirty" money coming from various criminal activities and trying to "launder", ie put into legal channels. Therefore, anti-money laundering projects in Bosnia and Herzegovina are extremely important, and they have shown the first results. In this regard, in May 2017, the European Union launched a two-year twinning project "Support to the fight against money laundering", and in the meantime, our country was removed from the so-called “gray lists” of the Interstate Anti-Money Laundering Authority (FATF). It should be emphasized that the benefits for Bosnia and Herzegovina due to the removal from the FATF "gray list" are multiple. Due to the fact that Bosnia and Herzegovina were placed on this "gray list", economic entities in their daily business encountered difficult foreign payment transactions. By removing our country from the Interstate Anti-Money Laundering Authority "gray list", the causes of the problems that business entities from Bosnia and Herzegovina face in their daily business, as well as the causes that our citizens encounter when performing financial transactions abroad, cease.

The new town square: Twitter discourses about balconies during the 2020 lockdown in Spain

The COVID-19 pandemic and lockdown in Spain during Spring 2020 resulted in a ban on most uses of public space, producing a social redefinition of not only public spaces, but also private spaces such as homes. This paper examines the discourses related to balconies that appeared at this time on Twitter (X), an intermediate microspace and hybrid between the public and private. The study uses data from tweets posted in Spain during the strictest phase of the lockdown (from 15 March to 1 May 2020). Based on a descriptive analytical approach – both quantitative and textual – the study applies text content analysis and natural language processing to identify and analyse the main topics of conversation related to the use of balconies. The study brought to light two primary and complementary results. Firstly, the balcony during the pandemic became a revitalized space in an exceptional situation, partially adapting to the most common practices characteristic of public space and thus reaffirming the importance of the existence of public spaces for citizen encounters. Secondly, the various uses of balconies received different types of attention and generated stronger or weaker interactions on social networks, demonstrating the complexity and diversity of relationships with public spaces.

Non-News Websites Expose People to More Political Content Than News Websites: Evidence from Browsing Data in Three Countries

ABSTRACT Most scholars focus on the prevalence and democratic effects of (partisan) news exposure. This focus misses large parts of online activities of a majority of politically disinterested citizens. Although political content also appears outside of news outlets and may profoundly shape public opinion, its prevalence and effects are under-studied at scale. This project combines three-wave panel survey data from three countries (total N = 7,266) with online behavioral data from the same participants (over 106M visits). We create a multi-lingual classifier to identify political content both in news and outside (e.g. in shopping or entertainment sites). We find that news consumption is infrequent: just 3.4% of participants’ online browsing comprised visits to news sites. Only between 14% (NL) and 36% (US) of these visits were to news about politics. The overwhelming majority of participants' visits were to non-news sites. Although only 1.6\\% of those visits related to politics, in absolute terms, citizens encounter politics more frequently outside of news than within news. Out of every 10 visits to political content, 3.4 come from news and 6.6 from non-news sites. Furthermore, exposure to political content outside news domains had the same – and in some cases stronger - associations with key democratic attitudes and behaviors as news exposure. These findings offer a comprehensive analysis of the online political (not solely news) ecosystem and demonstrate the importance of assessing the prevalence and effects of political content in non-news sources.

Group Styles of Justice or Service: How Ticket Inspectors Manage Contested Citizen Encounters

People who interact with citizens in their job often have to use discretion when facing complex situations. Research shows that how people understand their job regulates this use of discretion. Yet, little research has conceptualized how group culture shapes these understandings and discretionary actions in real‐life citizen encounters. This article addresses this gap with a microsociological theory of group culture. To demonstrate the merits of this theory, I use a sample of 11 interviews and 88 body‐worn camera recordings to analyze how ticket inspectors perceive and act in contested ticket‐fining events. The analysis identifies two group styles of moral inspection characterized by tight or loose regulation: justice or service. These styles are associated with the two operating teams in a traffic company and influence how inspectors manage contested events with a risk of escalation. I discuss how these findings contribute to the sociology of culture and enhance the understanding of how group culture shapes discretionary actions in citizen encounters.

The Pennybridge pioneers: understanding internal stakeholder perceptions of body-worn camera implementation

ABSTRACT Since body-worn cameras (BWCs) were catapulted into mainstream discourse, they have diffused rapidly across police agencies in the United States. Research followed swiftly, providing a wealth of information about how the police and citizens make sense of these technologies. Moreover, we have learned how these technologies have impacted important policing outcomes, such as citizen complaints and the use of coercive force during citizen encounters. However, despite the growing body of research, very little is known about how police stakeholders make sense of the implementation of BWCs and about their decision-making throughout the implementation process. Therefore, this research examines the decision to implement BWCs in one mid-sized municipal police department in the United States through the lens of Rogers (2003) Diffusion of Innovations theoretical framework. We rely on semi-structured interviews and observations with 17 stakeholders to address this question. Our findings show that BWC technology generally posed little uncertainty for stakeholders in terms of what it could offer conceptually. However, because the agency was an early adopter, decision-makers were confronted with significant uncertainty about practical matters such as the financial and logistical costs of implementing the technology, in addition to policy creation. These findings have important implications for scholars and practitioners.

The social construction of ignorance: A membership categorization analysis (MCA) of the co-creation of identities when elderly visually impaired citizens encounter new technology

The social construction of ignorance: A membership categorization analysis (MCA) of the co-creation of identities when elderly visually impaired citizens encounter new technology

Providing Public Goods in Rural America: The Role of the Professional Public Administrator

Rural local governments, similar to their larger and more urban counterparts, provide many of the public services their citizens encounter on a daily basis. As would be expected, most dedicate the majority of their expenditures to services such as road maintenance, fire protection, and a handful of administrative functions. Some, however, devote significant resources to a more robust collection that includes parks, cultural institutions, and public health programs, for example. Using data from rural governments in Wisconsin, this research examines public expenditures, with an emphasis on the role of the professional administrator and the degree to which the position is correlated with expenditures on public goods. While existing scholarship has examined overall expenditures, this research provides a more nuanced focus on nine specific expenditure categories. Results indicate that population, partisanship, county-level expenditures, and fiscal capacity are related to various expenditure categories, but the effect of the professional administrator is much more limited.

Making sense of the state: Citizens and state buildings in South Africa

Drawing on the example of South Africa, the article explores how the state, an incoherent and opaque set of ideas, discourses and relationships, is made into a ‘thing’ by its citizens. It describes how citizens encounter the state physically when they see, hear, touch and smell its buildings and how these different sensory engagements generate thoughts and impressions that help them make and unmake the state-thing. The argument is made first theoretically, drawing on work from architecture, cultural geography and urban studies on sensory engagements with buildings; and then empirically through an analysis of South African citizens' accounts of their engagements with state buildings, drawing on focus group discussions in urban centres and observations of state buildings in action. It finds that the state is reified through citizens' ability to think and feel their way from material form to idea, using sight to produce abstractions and metaphors, and the haptic senses to connect to personal memory and fantasy. This layered account of the state, described locally through the analogy of the face-brick, constitutes the making and unmaking of the state-thing that illustrates a deep but ambivalent involvement in it.

“This Hearing Should Be Flipped”: Democratic Spectatorship, Social Media, and the Problem of Demagogic Candor

How concerning should it be that most citizens encounter political life chiefly as audiences? Facing this fact, democratic theorists increasingly respond by reconceptualizing “the spectator” as an empowered agent. Yet this response risks overlooking how evolving forms of media reconstitute audiences in ways that undermine efforts to ascribe agency to any given spectating activity. To illustrate this problem, I consider Jeffrey Green’s idealization of candor, which holds spectators to be empowered when leaders are denied scripted appearances. In contrast, I show that social media occasion a case of irreverent candor wherein spectators claim authenticity by derailing online conversations, thereby valorizing a kind of unscriptedness that perpetuates outgroup marginalization and facilitates demagogy. Paradoxically, such candor disempowers spectators while rendering them more “active” agents. I thus argue that empowerment requires audiences to interrogate their own spectating practices—a possibility I locate in Hannah Arendt’s thought and interactions surrounding Black Lives Matter protests.

Police Officer Responses to Deadly Encounters with the Public: Understanding Situational Characteristics that Impact Decision-Making

Abstract In the USA, police officer–citizen encounters are routine, and while rare, high-profile shootings underscore the acute strains that exist between the police and communities when force is inappropriately applied. This collaborative partnership explored the situational contexts that impact officer decision-making in deadly force encounters in order to inform training and practice initiatives. In this study, we analysed 39 officers’ responses to 233 simulated encounters with the public using a firearms training system. We coded participants’ performance into one of the five possible outcomes (pass, missed target, suspect shot first, shot victim, and shot too soon). The most commonly occurring outcome was pass (44.6%), followed by suspect shooting first (29.6%), and missed target (12.9%). Content analysis of self-identified situational factors revealed that across all scenarios, the officers’ decision was most commonly informed by suspect cues, environmental factors, and the presence of a firearm. Implications of the findings are discussed.

Investigating the Impacts of a Global Pandemic and George Floyd’s Death on Crime and Other Features of Police Work

The current study involves a two-level examination of the impact of COVID-19 and George Floyd’s death on police work in the Tempe (AZ) Police Department. We employ interrupted time series analysis to test weekly trends (January 2017–January 2021) in crime and officer activity measures. We also examine body-worn camera footage (n = 474) to compare dynamics of police-citizen encounters over time. The impact on crime was mixed and varied by crime type. When declines occurred, they were short-term. The pandemic altered every aspect of police activity, and George Floyd’s death led to separate impacts on a few of those measures. Overall, the pandemic had a larger impact than did George Floyd’s death. Routine activities theory proved to be a useful framework for understanding the findings. Body-worn camera footage highlighted the consistency in how officers handled citizen encounters. The findings underscore the importance of localized context for these events and their effects.

Body‐worn cameras, lawful police stops, and NYPD officer compliance: A cluster randomized controlled trial*

AbstractThe federal court settlement of Floyd, et al. v. City of New York, et al. (2013) mandated that the New York City Police Department (NYPD) implement a series of reforms to address unlawful stop, question, and frisk patterns and practices. Among other changes, the remedial order required the NYPD to implement and evaluate a pilot body‐worn camera program to determine whether outfitting officers with the technology led to more lawful and civil police–citizen encounters. A cluster randomized controlled trial involving 40 police precincts and 3,889 NYPD officers was used to evaluate the effects of body‐worn cameras on a series of police work activity, civility, and lawfulness outcomes. Relative to control officers, citizen complaints against treatment officers outfitted with body‐worn cameras were reduced by 21 percent. Treatment officers, however, also filed nearly 39 percent more stop reports when compared with control officers. Treatment stop reports tended to involve minority subjects, were less likely to involve arrests and summons, and were significantly more likely to be rated as not meeting constitutional justifications for stops, frisks, and searches. These results suggest that body‐worn cameras improved NYPD officer compliance with mandates to document all stops and could be used to address unlawful policing through better detection of problematic police–citizen encounters.

Cop Wisdom and the Democratic Consequences of Citizen–State Interactions

The existing literature on citizen–state interactions lacks variation, and new research must be conducted to better understand the consequences of such interactions. Using the theoretical frame of cop wisdom, defined as strategies that citizens change or adapt based on the circumstances of their previous interactions with police, interactions between individuals and police officers are interrogated utilizing the 2015 Police-Public Contact Survey. The existence of cop wisdom within these encounters is demonstrated, along with findings that consider the impact of race, class, and citizenship on aggressive behavior in police–citizen encounters.

Can Warm Behavior Mitigate the Negative Effect of Unfavorable Governmental Decisions on Citizens’ Trust?

AbstractFor decades, scholars have discussed how to build greater citizen trust in government. I hypothesize that to increase trust in government, we should consider whether decisions made in bureaucrat–citizen encounters (e.g. applications for welfare benefits) are favorable to citizens. Building on insights from social psychology, I argue that in cases where citizens are presented with unfavorable decisions (e.g. rejection of applications), public employees can mitigate the negative impact on trust in government by appearing warm and friendly in the decision-making process. The argument is tested in a large-scale randomized survey experiment on a representative sample of Danish citizens, where I manipulate decision favorability and warmth. The findings reveal that outcome favorability and warmth strongly influence citizens’ trust in government.

Procedural justice as a reward to the compliant: an ethnography of police–citizen interaction in police custody

ABSTRACT This paper contributes to the literature on Procedural Justice Theory (PJT) by exploring its capacity to explain the dynamic interactions between police and citizens within the context of police detention. Analysis is based on observation and interviews in police custody suites (i.e. locations where arrested citizens are formally processed and held) within one of the larger metropolitan police forces in the UK. The qualitative thematic analysis highlights how, in order to adequately understand police–detainee interactions, it is critical that PJT properly recognises (a) the importance of context for framing ‘procedurally fair’ encounters, (b) the central role and consequences of categorisation, and (c) the role of power in shaping police–citizen encounters. The paper concludes by exploring the implications of this research for assumptions regarding the causal ordering often assumed in the PJT literature. Specifically, we suggest that procedural justice is more than merely a mechanistic route to achieving compliance but can also be conceptualised as a ‘reward’ by the powerful to those already willing to be subordinated and acquiescent.

Racial Disparities in Police Crime Victimization

Policing has become a topic of intense public scrutiny and protest in the aftermath of several recent highly questionable and violent police–citizen encounters including the acts of police violence against George Floyd in Minneapolis (MN), Breonna Taylor in Louisville (KY), and Jacob Blake in Kenosha (WI). These encounters have led to large-scale street protests, the legitimization of the Black Lives Matter movement, and what many commentators perceive as a “national reckoning” on the issue of racial justice. The focus of our research is on police crime—a particular form of police misconduct that involves the criminal arrest of police officers. Our work is designed to identify cases in which law enforcement officers have been arrested for any type of criminal offense(s). One area of police scholarship that has thus far been neglected is the relationship between citizen race and the perpetration of police crime. We are aware of no existing empirical studies on whether, and if so, to what degree, citizen race is associated with crimes committed by police officers. The public has been forced to re-examine and question the role and legitimacy of police against the backdrop of protests and concerns about how police may contribute to racial injustice and discrimination. The broadest research issue involved an examination of the association between police crime and the race of the victim. Our goal was to identify and examine any racial disparities of police crime overall and within specific types of police crime. The analyses compared police crimes committed against Black victims to all other police crimes identified within the dataset. More specifically, we examined the degree to which police crimes perpetrated against Black victims tend to be more violent than those perpetrated against non-Black victims. CHAID regression models were utilized to explore any multivariate relationships between race and police crime. Data were derived from published news articles using the Google News search engine and its Google Alerts email update service. Our database currently includes information on more than 18,700 cases of police crime from years 2005–2021. The study utilized data derived from this larger project. The study examined those cases of police crime in which we have identified a victim and recorded information on the race of the victim. The dataset for this study includes information on 865 criminal arrest cases of sworn nonfederal law enforcement officers within the United States from 2005 through 2014.

Police BWCs as ‘Neutral Observers’: Perceptions of public defenders

Abstract The research on police body-worn cameras (BWCs) has rapidly expanded to evaluate the technology’s impact on a range of police outcomes. Far fewer studies have addressed the various effects on downstream criminal justice actors, and those that do have focused almost entirely on prosecutors. Thus, public defenders have remained on the periphery of the police BWC discussion, despite playing an important role as an end-user of the technology. This study draws on qualitative data from focus groups with public defenders in the Commonwealth of Virginia to discuss the perception of BWCs as neutral observers in a police–citizen encounter. We then provide implications and recommend avenues for future research.

Policing Social Distancing: Gaining and Maintaining Compliance in the Age of Coronavirus

Drawing on motivational posturing theory (MPT) and procedural justice theory (PJT), this article makes recommendations for how best to secure compliance with social distancing regulations. Applying those theories to—mostly observational—data from a study on the use and impact of penalty notices for disorder, the influences on cooperation during police–citizen encounters are explored. Whilst focusing on the English data/regulations, as both MPT and PJT have been tested internationally, the conclusions have relevance beyond these shores. The article proposes a sixth posture—compulsion, a form of resistant compliance—to the five set out by MPT. Focusing attention not just on whether compliance is achieved but how recognizes the risk to future legitimacy posed by only achieving compliance through coercion or the threat thereof. Lessons from the research are applied to policing social distancing, with regards to: securing compliance during interactions, self-regulation and enforcement action, and how to preserve police legitimacy.

Randomized controlled trial of social interaction police training

Research SummaryWe conducted a randomized‐controlled trial (RCT) of a social interaction training program to determine its effectiveness in improving attitudes and behaviors among police officers. Survey data and a series of difference‐in‐difference tests found that participating in the training program improved attitudes with treatment group officers placing higher priorities on procedurally fair communication during a hypothetical officer–citizen encounter. An interrupted time‐series analysis of official use‐of‐force reports provided no evidence that the training program altered officer behavior.Policy ImplicationsPolicing scholars and reformers have increasingly called for improvements to police training that emphasize communication and de‐escalation skills. Although many programs addressing these issues exist, evidence of their effectiveness has been scarce. Our findings provide evidence that such training may improve police officer attitudes but perhaps not behaviors.

Exploring the Duration of Police–Citizen Encounters

Abstract Modern policing policy and practices emphasize the philosophy of community-oriented policing and the principles of procedural justice to improve police–community relations. Using this theoretical framework, this study examines the duration of police–citizen encounters involving domestic and non-domestic conflicts. A sample of 262 encounters from the systematic social observations in Cincinnati was analysed. The multivariate models show that officers spent less time interacting with the citizens in the lower social class and spent more time on the encounters involving assaults. Community policing specialists spent more time interacting with citizens. Considering citizens’ voice is also associated with longer duration. Policy implications of these findings are discussed.