Citizen Adoption Of E-government Services Research Articles

The Unified Model of Electronic Government Adoption (UMEGA): A Systematic Literature Review with Meta-Analysis

The unified Model of Electronic Government Adoption (UMEGA) was developed to bring novel insight into the context of citizen adoption of e-government services. As UMEGA is a recently evolved model, it demonstrates unequivocally the necessity for evaluating this model tailored to adopting e-government from the citizens’ perspective. The current study aims to perform a systematic literature review on the empirical validation of the UMEGA accomplished in several countries since its inception in 2017 by following Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. PRISMA is performed to synthesize the findings and analyze the performance of the constructs of the UMEGA. The systematic literature review encompassed the general characteristics, overall descriptive statistics, and synthesis of the constructs, analytical tools, and findings of the selected empirical articles. In the present study, the meta-analysis offered a strong confidence and prediction interval and significant combined effect size, suggesting that the constructs of the UMEGA, namely, performance expectancy, social influence, perceived risk, and facilitating conditions, significantly influenced attitude and behavioral intention to use e-government services. The association between attitude and behavioral intention is also found to be significant. The heterogeneity of the true effect of behavioral intention among empirical studies was partially explained by subgrouping in terms of sampling techniques, and E-government Development Index (EGDI) moderated the association between attitude and behavioral intention. The current study’s findings can serve as a solid foundation for knowledge expansion, easing the way for theoretical development and helping the government understand what aspects need to be considered while establishing initiatives to enhance the utilization of e-government services.

Evaluating the Behavioral Intention to Use E-Government Services from Malaysian’s Perspective in Kedah State of Malaysia

Recognizing the importance of ICT, e-Government initiatives are rising through public organizations and public administration all over the world. Malaysia as a developing country had started implementing e-Government to improve the public services for the people. Unfortunately, public acceptance and usage towards e-Government are still very limited in most developing countries. The main purpose of this study is to investigate citizen adoption of e-government services in the northern region of Malaysia. Importantly, this study aims to develop a conceptual framework that is based on previous literature on the Unified Theory of Acceptance and Use of Technology (UTAUT) model, by examining the relationships between four factors (Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions) and Citizen adoption of e-Government services. A self-administered questionnaire was used to obtain data from 22 Malaysian citizens in the state of Kedah, Malaysia, randomly. The findings indicate that Effort expectancy, Social influence and Facilitating conditions are the significant predictors of the Malaysian intention to use an e-Government services, while Performance Expectancy is proven to be an insignificant predictor for the Malaysian’s intention to use an e-Government services. The study has made contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Malaysia, a country which aims to be a developed country by 2020. In addition, this study provides some valuable insights into the adoption of e-Government in Malaysian context which could help government agencies to improve the effectiveness of their services.

Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom

ABSTRACTThis study presents a cross-national examination of e-government adoption in the United Kingdom and the United States. The results of partial least squares analysis indicate that disposition to trust is positively related to internet trust and government trust. Perceived ease of use and perceived usefulness have a significant impact on intention to use. Internet trust has a positive effect on intention to use. We conclude by highlighting cultural differences in e-government adoption.

Citizen adoption of e-government: a literature review and conceptual framework

The study extensively reviews various models that have been used for studying citizen adoption of e-government. The study also presents a comprehensive review of factors that influence e-government adoption in the contexts of different developed and developing countries. Based on the literature review, the paper proposes a tailor-made conceptual model for examining citizen adoption of e-government in India. The proposed model integrates the unified theory of acceptance and use of technology (UTAUT) model with trust and citizen satisfaction, to form a model of factors that could influence citizen adoption of e-government services in India. To test the proposed model, the study has selected e-government services offered by New Delhi Municipal Council (NDMC). The findings suggest that performance expectancy, effort expectancy, social influence, provided facilitating conditions, available facilitating conditions, trust in government, trust in technology and citizen satisfaction are the main factors related to e-government adoption.

The imperative of influencing citizen attitude toward e-government adoption and use

With the imperative of e-government for better transparency, accountability and public services, the problem of low-level citizen adoption of e-government services has been recognized in developed and developing countries. This pressing problem needs socio-technological, political, and cultural perspectives. In this study we develop an integrative research model by extending extant Technology Acceptance Model through the incorporation of a set of social, political, and cultural constructs: trust, perceived public value, and national culture. The model is then tested using a large-scale, multi-site survey research of 413 Jordanian citizens. Our results find strong evidence that citizen attitude toward using e-government services is the most significant determinant of citizen intention to adopt and use e-government services. Citizen attitude, in turn, is jointly determined by perceived public value and perceived ease of use. These results have managerial implications that the government needs to pay closer attention to influencing citizen attitude toward using e-government services.

Factors Influencing Citizen Adoption of E-Government in Developing Countries

The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Jordan, a developing country with genuine need for more research works on e-government issues. In addition, this study provides some valuable insights into the performance and adoption of e-government in Jordan that could help government agencies to improve the effectiveness of their services.

Towards an Integrated Model for Citizen Adoption of E-Government Services in Developing Countries: A

This paper considers the challenges that face the widespread adoption of E-government in developing countries, using Saudi Arabian our case study. E-government can be defined based on an existing set of requirements. In this paper we define E-government as a matrix of stakeholders; governments to governments, governments to business and governments to citizens using information and communications technology to deliver and consume services. E-government has been implemented for a considerable time in developed countries. However E-government services still faces many challenges their implemented and general adoption in developing countries. Therefore, this paper presents an integrated model for ascertaining the intention to adopt E-government services and thereby aid governments in accessing what is required to increase adoption. Keywords-component; E-government; Adoption; citizen; Citizen Adoption; Adoption model; ICT; G2C.