Chinese Service Industry Research Articles

Does artificial intelligence promote common prosperity within enterprises? —Evidence from Chinese-listed companies in the service industry

As the largest industry that absorbs labor from different levels of employment and provides different levels of labor remuneration, the service industry has faced severe challenges from the wave of artificial intelligence replacement. This study examines whether artificial intelligence promotes shared prosperity among service industry enterprises based on microdata of listed companies in the Chinese service industry from 2008 to 2022. The main research results indicate that the application of artificial intelligence in the service industry significantly reduces enterprises' labor income share. The main mechanisms of action include the employment structure effect of squeezing out low-educated and frontline workers and the wage-productivity effect that improves labor productivity but benefits capital income, leading to an unequal income distribution. Research has found that improving the integration of regional labor markets and workers' bargaining power can help alleviate the negative effects of artificial intelligence applications on the share of labor income in the service industry. This study helps developing countries, such as China, manage the impact of the widespread application of artificial intelligence on the labor market in the service industry and provides important policy insights for achieving common prosperity.

That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance

Although advanced technologies represent extraordinary opportunities for service organizations, research has come to the fore warning of their negative effects on service employees. Drawing on the cognitive appraisal theory of stress, this study aims to examine the influence of STARA (Smart Technology, Artificial Intelligence, Robotics, and Algorithms) awareness on service employees’ organizational deviance through psychological contract breach, with this path moderated by industrial relations climate. Using a three-wave data from 359 employees in various Chinese service industries, the results indicated that STARA awareness had a positive impact on psychological contract breach, which in turn triggered organizational deviance. Industrial relations climate was an effective remedy in alleviating the positive association between STARA awareness, psychological contract breach, and organizational deviance. This study contributes to the growing body of research on the “downside” of STARA by illustrating organizational deviance as an outcome. It offers insights into how STARA awareness influences employees’ misbehaviors by adding an employee-organization relationship (i.e., psychological contract breach) perspective and advances our knowledge of a potential safeguard (i.e., industrial relations climate) that organizations can employ to minimize the negative consequences of STARA awareness.

How does Sci-tech Finance Affect the Structural Upgrading of China's Service Industry?

Combined with the rise of science and technology finance(sci-tech fin) in the current digital age, this paper selects panel data of 30 provinces and cities from 2011 to 2020 to build a two-way fixed effect model, and empirically analyzes the influence of fintech on the structural upgrading of Chinese service industry. The results show that sci-tech finance significantly positively pushes forward the structural upgrading of the service sector with regional heterogeneity, which is specifically manifested in the positive promoting effect on the central and western areas. Additionally, the level of financial regulation and government expenditure can enhance the influence of sci-tech finance on the service industry structure promoting. Based on this, the paper puts forward some policy suggestions on developing sci-tech finance and deepening the combination of technology finance and service industry.

The north–south gap and spillover effect of Chinese service industry green development

Taking the Qinling-Huaihe River as the boundary, this paper divides the Chinese service industry into north and south regions. The current study calculates the green total factor productivity of the Chinese service industry from 2003 to 2019 by using the DEA-Malmquist productivity index method. The influencing factors of the service industry in the north and south of China are tested by the Moran index and the spatial Durbin model. The results show that the green total factor productivity of the Chinese service industry shows great regional heterogeneity. The average green total factor productivity of northern China is 1.4 percentage points lower than that of southern China. The leading factor for the growth of green total factor productivity in southern China is technological progress, while TFP in northern China mainly depends on technical efficiency improvement. The results of spatial econometric regression show that the intensive level of producer services plays a significant role in promoting the green development of the service industry. The transportation infrastructure can significantly promote the green development level of the service industry. Finally, some suggestions are provided to narrow the gap between the north and south of the Chinese service industry.

Studying the Connection between the Growth of Chinese Service Industry and the Upgrading of the Consumer Structure under the Background of Supply-Side Structural Reform

In a new era of economic development, the growth of the service industry has made a lot of progress, and the consumption pattern of residents has also changed. Consumption has shifted from subsistence to development, and then to enjoyment. In contrast, China's service industry is obviously in short supply, thus there is a clear imbalance between the supply and demand structures. Currently, balancing consumption demand and service industry supply is imperative. China is vigorously promoting supply-side structural reform. In the background of supply-side structural reform, in order to better adapt the development of the service sector to the changes in the consumption structure, this paper presents an empirical analysis of the relationship between the consumption structure and the development of the service sector based on data from China for the period 1991-2020, studies the current situation and development trend of China's consumption, analyzes the problem of insufficient supply of service industry. The conclusion is that there is a long-term stable relationship between the consumption structure and the development of the service industry, and the change of the consumption structure can promote the development of the service industry. Based on this, we propose relevant policy recommendations for the development of the service industry and the promotion of the upgrading of urban and rural residents' consumption. This is of great significance for promoting the development of China's economy, promoting the transformation and upgrading of China's consumption, and is also conducive to the development of China's service industry towards high-quality development. At the same time, it also provides some reference for the relevant research and practice of developing the service industry and promoting consumption upgrading in the world.

The temporal and spatial patterns and contributing factors of green development in the Chinese service industry

The service industry has become the driving force of Chinese economic development. Promoting the green and high-quality development of the service industry is of great significance to the realization of the “dual carbon” goal. The current studies use the DEA-Malmquist index method to measure the green total factor productivity of the service industry in 31 provinces and cities in China from 2009 to 2019. The spatial correlation characteristics and contributing factors to the green development of the service industry are analyzed through the social network analysis method. Our results show that the added value of the service industry accounts for a high proportion of GDP. However, the service industries are not green enough due to their large low added value and high energy consumption sections. The green development of the service industry shows complex spatial correlation characteristics, and the service industry in the eastern province is the core of the spatial network. The bridge mediating effect of green development of the service industry in the southern region is significant. The green development of the service sector has a significant spatial spillover effect, and no region can be good alone in green development. Provinces should cooperate to promote green development in the service industry.

I Have Had Enough: When and How Customer Mistreatment Leads to Coworker Undermining.

Service workers are more prone to experience customer mistreatment because of their frequent interactions with them. Hence, it compels them to the level where their performance is compromised. Employees who face customer mistreatment feel ill-treated and develop the desire for revenge. Based on the social exchange and displaced revenge perspective, this study examined the relationship between customer mistreatment and coworker undermining, and individual-level resource-based moderator service rule commitment (SRC) for this relationship. An analysis of time-lagged, dyadic data (81 supervisors and 410 subordinates) from the Chinese service industry confirmed that customer mistreatment significantly predicted coworker undermining. In addition, in support of the resource perspective, employees’ SRC effectively restricts an effect of customer mistreatment on coworker undermining. Finally, this study contributes to the customer mistreatment and coworker undermining literature by highlighting their relationship. This study also shows the importance of SRC in restraining the adverse effects of customer mistreatment.

The Impact of Digital Economy on Total Factor Productivity of China’s Service Industry

As a kind of integrated economy, digital economy has an important impact on the economic growth and production and lifestyle of multiple countries and regions, and plays a significant role in promoting the reconstruction of the international economic pattern. As an important industry of China’s national economy, the service industry is crucial to China’s economic growth. This paper measures the development level of digital economy in provinces and cities through constructing digital economy index system, uses super efficiency SBM-Malmquist model to measure total factor productivity of service industry, and tests the influence effect of digital economy on total factor productivity of Chinese service industry. Finally, the optimization path of digital economy on China’s service industry is proposed.

A Study on the Health Output Effect of Chinese Medical Service Industry Agglomeration Based on Big Data Analysis

The agglomeration health output effect of the medical service industry in the era of big data is an important part of the agglomeration innovation of medical resources. This paper used the regression model of data mining to set up the fixed effect model and system GMM model to study the relationship between the agglomeration of medical service industry and resident’s health level, based on the panel data of 31 provinces of China from 2003 to 2017. The results show that the health outcome of the medical industrial agglomeration is positive and different in provinces. The influence of medical service cluster on residents’ health level in the eastern region fails the significance test, while the medical service cluster in the central and western regions can significantly improve residents’ health level. And, this effect is also related to the characteristics of medical resources, economic development, demographic characteristics, and other heterogeneous factors. On this basis, the paper puts forward policy suggestions to promote the market structure of the medical industry from the aspects of strengthening synergies and policy guidance.

Does ISO 9000 Certification Benefit Service Firms?

This paper examines whether ISO 9000 certification benefits service firms in terms of their financial performance and promotes sustainable improvement. We argue that in a developing country setting such as China, the massive benefits brought by the signalling effect of the certification can discourage firms’ motivation to fully implement the standard of certification and lead to the decline of investment on productivity-improving activities. In other words, the certification may have negative effects on the productivity of certified firms. We investigate 89,024 firms in Chinese service industries to assess the impacts of the certification on sales, productivity and profitability of these firms. To address the potential selection bias of ISO 9000 certification, the Propensity Score Matching method and Coarsened Exact Matching method were used. Our key findings are that the ISO 9000 certification does help to increase the total amount of sales, but it decreases the productivity and profitability of these certified service firms. We also find that earlier certifiers seem to gain larger advantage in sales but more reduction in productivity, and firms with higher level of technology intensity seem to obtain a larger increase in sales and less productivity loss after receiving their ISO 9000 certification.

The Influence of Competition Network Structure and Competitive Behavior on Customer Performance - An Empirical Study Based on Chinese Catering Industry

This study proposes and tests a theory of the effects of competition network structure and competitive behavior on customer performance. Competition networks are defined as the patterns of interdependence between rivals that emerge from direct competition. We propose that the size, density and heterogeneity of competition networks influence customer performance in a systemic way. The results show that network size and network density positively affect customer performance, and network heterogeneity has no effect on the customer performance. We also validate the partial mediation role of competitive behavior in the process of competitive network structures affect the customer performance. We test our hypotheses in a unique dataset drawn from the Chinese service industry in Beijing and Shanghai.

Prevalence and correlates of loneliness among Chinese service industry migrant workers: A cross-sectional survey.

Chinese rural-to-urban migrant workers (MWs) who are employed in service industry are a rapidly growing population in urban China. Like other MWs, service industry MWs (SIMWs) are generally excluded from the mainstream of city societies, but unlike other MWs, they are more marginalized in cities. Social isolation increases the feelings of loneliness; however, there are little empirical data on the epidemiology of loneliness of SIMWs. The present study aimed to investigate the prevalence and associated factors of loneliness among SIMWs in Shenzhen, China. By using respondent-driven sampling, 1979 SIMWs were recruited and administered with standardized questionnaires to collect data on sociodemographics, physical health, and migration-related characteristics. Loneliness and social support were measured with a single-item self-report question “Do you feel lonely often?” and Multidimensional Scale of Perceived Social Support (MSPSS), respectively. 18.3% of SIMWs reported feeling lonely often. Being aged 60 years or older (odds ratio [OR] = 2.30), marital status of “others” (OR = 2.77), being physically ill in the last 2 weeks (OR = 1.46), migrating alone (OR = 1.97), working >8 hours/day (OR = 1.06), MSPSS inside family subscale score ≤18 (OR = 1.80), and MSPSS outside family subscale score ≤38 (OR = 1.50) were significantly associated with increased risk of loneliness in SIMWs. Loneliness is prevalent in Chinese SIMWs and should be seen as a major public health issue. The high prevalence and many negative health consequences of loneliness highlight the importance of routine screening, evaluation, and treatment of loneliness in this vulnerable population.

SUPPLY CHAIN MANAGEMENT SUSTAINABILITY PRACTICES IN CHINESE SERVICE FIRMS: AN CONTENT ANALYSIS OF CSR REPORTS

ABSTRACT Sustainability of supply chains is gaining increasing attention in Chinese industries. However, little of literature specifically examines sustainability of service firms. Due to the fact that Chinese service firms account for much of China's GDP, it is important to investigate sustainable supply chain management (SSCM) practices in the Chinese service sector. This paper aims to shed light on the status of supply chain management (SCM) sustainability in large Chinese service firms and identify some of strategies that these firms implement SSCM in practice. This research employs content analysis of Corporate Social Responsibility (CSR) reports of the 30 largest Chinese service firms and case studies of three leading firms. Findings reveal that a majority of large Chinese service firms are aware of the role of SCM in their sustainability practices, but there are differences in the degree of awareness among service sectors. Three SSCM strategies are identified from thematic analysis of CSR reports and case studies. These findings may assist other service firms in implementing SSCM practices in their operations and strategies. Keywords Chinese Service Industries; Sustainability; Corporate Social Responsibility Reports; Sustainable Supply Chain Management

Effects of Policy Strength and Social Sharing of Emotions on Emotional Labor and Customer-directed Sabotage Behavior in Chinese Service Industry

The purpose of this paper was to inquire how policy-strength and social sharing of emotion moderate the relationship between emotional labor strategies and customer-directed sabotage behaviors. Sur...

A research on service quality decision-making of Chinese communications industry based on quantum game

In recent years, Chinese service industry is developing rapidly. Compared with developed countries, service quality should be the bottleneck for Chinese service industry. On the background of three major telecommunications service providers in China, the functions of customer perceived utilities are established. With the goal of consumer’s perceived utility maximization, the classic Nash equilibrium solution and quantum equilibrium solution are obtained. Then a numerical example is studied and the changing trend of service quality and customer perceived utility is further analyzed by the influence of the entanglement operator. Finally, it is proved that quantum game solution is better than Nash equilibrium solution.

High-performance human resource management and firm performance

Purpose– Human resources have become a key issue in relation to the strong competition between service firms. Therefore, the purpose of this paper is to explore the relationship between high-performance human resource management (HRM) within this field to firm performance, making a useful attempt to explore the “black box” of enterprise human resources management effect on firm performance.Design/methodology/approach– In order to validate the relationship between high-performance HRM and firm performance, Chinese service industry samples were collected. Structural equation modeling and regression are adopted to estimate the direct effect of high-performance HRM on firm performance and the mediating role of innovation.Findings– The results show that the impacts of high-performance HRM on firm performance are significant. Moreover, innovation plays a partial mediating role between them. Training, work analysis and employee participation has a significantly positive impact on firm performance, while effects of profit sharing, employee development and performance evaluation on enterprise performance is not significant. The results strongly support the hypothesis that innovation holds intermediary variables between high-performance HRM and firm performance.Practical implications– Studying the relationship between high-performance HRM and firm performance can help Chinese enterprises more reasonable and effective learning foreign advanced management ideas and methods. And then can help Chinese enterprises to establish a high-performance HRM system that is suitable for Chinese enterprises; the research can help enterprises to identify meaningful practice of human resources management, outstanding keys, and perfect the HRM system of enterprises; research on innovation and innovative thinking is conducive to develop employees’ innovation motive, promote employee’ innovative behavior, and improve firm performance.Originality/value– This paper takes innovation as a mediating variable into the model and studies the intermediary role of innovation.

중국 보안서비스산업의 운영실태 및 제도정착 방안

중국 보안서비스산업의 운영실태 및 제도정착 방안

Chinese Service Industry Agglomeration Mode Analysis

The objective of this paper is to study the industrial agglomeration of Chinese service industry by the use of various concentration measurement method. First, we examine the overall service industrial agglomeration and that of three geographical agglomeration regions: western, central and eastern regions of China. Additionally, in order to achieve a comprehensive understanding of the agglomeration development of China’s service industry, we also measure the concentration degree of subdivided segments of China’s service industry. The study concludes that the agglomeration pattern of China’s service industry consists of a core area, which consists primarily of eastern China, and spreads gradually to the central and western regions. Ultimately, this paper proposes policy suggestions to Chinese related departments and policy-makers. KeywordsIndustrial Agglomeration; Concentration Measure; Services

The Current Situation and Prospect of Sports Service Industry in China under New Situations

Sports service industry is an important part of sports industry and the development level of sports service industry and its degree is an important maturity sign of sports industry. Since the 1990s,half of the developed countries, such as Europe and America, sports service industry output value has exceeded the total output value of the sports industry, and Chinese sports service industry added value will not increase the value of the sports industry to 20%, accounting third of industrial added value about 0.3%, compared with the developed countries, there is a big gap, but in turn, it also indicates that Chinese sports service industry has a larger space for development and potential. Third Plenary Session of eighteen and eighteenth explicitly proposed to "promote the service industry especially the modern service industry development and growth" sports services as a fundamental part of modern service industry, is bound to usher in an unprecedented development. Based on this, the objective and comprehensive description of the current status of sport-based development of Chinese service industry, the development situation of Chinese future prospects sports service industry, and strive to provide an objective and detailed basic data for the relevant decision-making authorities, the development of rational and effective policies and measures to promote scientific development of Sports Service better and faster.

Industry Convergency and the Chinese Service Industry Performance

Industry Convergency and the Chinese Service Industry Performance