China Telecom Industry Research Articles

Retracted: A Prediction Model of Customer Churn considering Customer Value: An Empirical Research of Telecom Industry in China

Retracted: A Prediction Model of Customer Churn considering Customer Value: An Empirical Research of Telecom Industry in China

A Prediction Model of Customer Churn considering Customer Value: An Empirical Research of Telecom Industry in China

Customer churn will cause the value flowing from customers to enterprises to decrease. If customer churn continues to occur, the enterprise will gradually lose its competitive advantage. When the growth of new customers cannot meet the needs of enterprise development, the enterprise will fall into a survival dilemma. Focusing on the customer churn prediction model, this paper takes the telecom industry in China as the research object, establishes a customer churn prediction model by using a logistic regression algorithm based on the big data of high-value customer operation in the telecom industry, effectively identifies the potential churned customers, and then puts forward targeted win-back strategies according to the empirical research results. This paper analyzes the trends and causes of customer churn through data mining algorithms and gives the answers to such questions as how the customer churn occurs, the influencing factors of customer churn, and how enterprises win back churned customers. The results of this paper can better serve the practice of customer relationship management in the telecom industry and provide a reference for the telecom industry to identify high-risk churned customers in advance, enhance customer loyalty and viscosity, maintain “high-value” customers, and continue to provide customers with “value” and reduce the cost of maintaining customers.

Explore success factors that impact artificial intelligence adoption on telecom industry in China

As the core driving force of the new round of informatization development and industrial revolution, the disruptive achievements of artificial intelligence (AI) are rapidly and comprehensively infiltrating into various fields of human activities. Although technologies and applications of AI have been widely studied and factors that affect AI adoption are identified in existing literature, the impact of success factors on AI adoption remains unknown. Accordingly, this paper proposes a framework to explore the impacts of success factors on AI adoption in telecom industry by integrating the technology, organization, and environment (TOE) framework and diffusion of innovation (DOI) theory. Particularly, this framework consists of factors regarding external environment, organizational capabilities, and innovation attributes of AI. The framework is empirically tested with data collected by surveying telecom companies in China. Structural equation modeling is applied to analyze the data. The study provides support for firms’ decision-making and resource allocation regarding AI adoption.

The Influence of Product Quality Differentiation on Telecom Carriers' Collusion

The telecom industry is a typical oligopolistic industry, so telecom carriers are easy to conspire in the course of operation. This article analyzes the influence of product quality differentiation on telecom carrier collusion by constructing a game model. The results show that the critical discount factor that keeps telecom carriers persisting in collusion increases with the decrease of product quality differentiation, that is, the smaller the product quality differentiation is, the harder it is for telecom carriers to adhere to long-term collusion. Conversely, the greater the product quality differentiation is, the greater the risk of a large number of users leaving the network can be when telecom carriers betray the collusion, so they will not easily betray it. Therefore, the product quality differentiation is conducive to the realization and maintenance of telecom carrier collusion. At the same time, telecom carriers that provide different quality products have different incentives for collusion, among which those providing low-quality products are more likely to persist in collusion. What is more, this article also finds that China's telecom industry has great product quality differentiation in the full-service operation, so when telecom carriers pursue the differentiation development of product quality, the government should take corresponding measures to prevent their collusion.

CORPORATE COMPETENCE DETERMINING FACTORS IN CHINA TELECOM INDUSTRY IN ACHIEVING CUSTOMER SATISFACTION

Fortune Global 500 has awarded China Telecom the Most Honored Company, the Best Managed Company in the Asia Telecommunication Sector, as well as the Best Managed Company in Asia by esteemed international institutions for consecutive years. The gap is still large compared to China Mobile’s percentage of 80%, thus this research is performed to understand the determining factors in China Telecom Industry in achieving customer satisfaction. The current study is using the descriptive design as the most appropriate study design for this kind of study. This research is aimed at collecting primary data. From this study, the researchers have found out that price is significant to Customer Satisfaction. Based on the findings of this study, is states that a brand image is significant to Customer Satisfaction, the researchers have found out that the quality of services is not significant to Customer Satisfaction. Further study should take into consideration the longitude of time to collect proper data with a well and modified questionnaire. Thus, this research assisted the telecommunication industry to stay informed regarding the three imperative variables and consistently screen their consumer satisfaction thus guaranteeing the greatest fulfilment among the customers. Article visualizations:

Research on a Triopoly Dynamic Game with Free Market and Bundling Market in the Chinese Telecom Industry

Based on the real situation of telecom industry in China, we establish a triopoly game model, which includes two competitive telecom firms and their correlative corporation which produces the complementary product. Both free market and bundling market will be concerned in this dynamic model. Moreover, we consider a one-to-many bundling way instead of two complementary products in terms of the proportion of one to one in a bundling product. By numerical simulation, we find that stable space will decrease and decision chaos appears when the degree of the competition becomes fierce between the two competitive telecom firms. Besides, increasing the amount of bundling services provided by a telecom firm can lead to different impacts on the prices of the three firms investigated. This paper enriches the decision-making for the strategy of bundling pricing and will be valuable for the telecom operators.

Regional Differences between China's Telecom Industry Development and Economic Growth - an Empirical Study Based on Eastern and Western Panel Data

Through establishing a dynamic panel data model and based on panel data which were calculated at 2000 constant prices from 2000 to 2011 of 23 provinces in the eastern and western China, this paper studies the causal relationship between telecommunications development and economic growth of eastern and western China, using the method of unit root test, the differential method and Granger causality test. The empirical results show that there is a causal relationship from gross regional product to the direction of the telecom business volume in the eastern China, but not in the western. This result means that the improvement of telecommunications infrastructure is not enough to stimulate local economic growth, while the western region's economic growth is not significantly driven by the development of the local telecom industry as well.

Problems and Strategies of Marketing Channels in China's Telecom Industry

Problems and Strategies of Marketing Channels in China's Telecom Industry

Application of Multi-Dimensional Analysis Technology in Telecom Industry

With the rapid development of China's telecom industry, the management of domestic enterprises are constantly changing. Operate method was closed to internationalization constantly. In this process, the technology of OLAP plays a very vital role for the development of enterprises. China's telecom industry should depend on the technology of OLAP to get an efficient decision support system to make an accurate in time efficient decision if they want to survive in the world keen competition, and then leading enterprises moving in the right direction. This paper introduced Multi-dimensional analysis technology, Illustrates the application of drilling and rotation Combined with concrete examples. Hope to provide some help for the development of enterprises, promote the rapid development of China's telecom industry through this paper.

Research on Evolution of Chinese Telecom Industry System Based on Dissipative Structure Theory

In this paper, the self-organization evolution mechanism of the telecom industry which is regarded as a complex system is studied based on dissipative structure theory by taking into account the telecom industry's characteristic and practical problems . First, hte characteristic of the dissipative structure of the telecom industry system is proposed through qualitative analysis. Second, the Brusselator model of the telecom industry system is built, and the dynamic condition needed for the telecom industry system to evolve into a dissipative structure is summarized by quantitative analysis of teh evolution equation. Finally, the self-organization evolution mechanism of the telecom industry system is illustrated withe the China telecom industry. Different from traditional qualitative analysis, the dynamic and quantitative method adopted by this study gives a deep insight for the evolution mechanism of the telecom industry's system,and guides the telecom market towards rational development.

Can the PRC’S new anti-monopoly law stop monopolistic activities: Let the PRC’S telecommunications industry tell you the answer

A new PRC Anti-Monopoly Law (AML) was enacted on August 30, 2007 and took effect on August 1, 2008. The new AML is a milestone in Chinese economic policy. It will reorganise the competition paradigm in many Chinese domestic sectors. PRC's telecommunications sector had undergone a number of major reforms in the past two decades. These reforms include one fundamental regulatory restructuring and three significant market reorganisations. As a result, the PRC telecommunications industry has developed by an astonishingly fast speed. In May 2008, the PRC State Council initiated a large telecommunications reform in both regulatory domain and market restructure. This reform has created a mega-telecommunications regulator, and merged six telecommunications players into three giant operators. All these were done 3 months prior to the country's AML become effective. Against this background, this paper studies the new AML and its various provisions in relation to antimonopoly and anti-competitive conducts and attempts to validate those provisions against the recent PRC telecommunications reform. Part 1 provides an introduction of the telecommunications industry in China, including its regulatory framework and its market arrangement. Part 2 studies the 13-year long law making history of the new AML and highlights some of the major aspects of this act. Part 3 analyses the recent telecommunications reform in China. Part 4 analyses the interplay between the AML and the recent telecommunications reform. In conclusion, the paper argues that the recent telecommunications reform constitutes an administrative monopolistic conduct in the telecommunications market, which clearly breached provisions set in chapter 5 of the AML. As a result, the AML is unlikely to effectively foster competition in China's telecom industry. Moreover, if this situation is not addressed by the PRC government in a timely manner, it would undermine the sustainability of the telecommunications industry and challenge the effectiveness of the AML.

The China connection [China's telecom industry

This paper describes the growth of the telecoms industry in China. Although China's GDP is currently half that of the United States, its GDP growth is three times as fast. This rapid growth is reflected in its telecoms sector. China has had a larger mobile telecoms market than the United States since 1992. The Asian giant had 388 million mobile phone users at the beginning of 2006. Mobile connections are rising faster in China than anywhere else in the world, with the market expanding at more than five million new connections per month. China Mobile, which, grew out of the mobile department of China Telecom, is the country's largest mobile operator, with 188 million subscribers - making it the largest mobile phone company in the world.

An empirical study about the impacts of China's accession to the WTO on the telecommunications industry in China

Post‐China's accession to the World Trade Organization (WTO), China's telecommunication industry now needs to face a much stronger competition in a relatively open market that has a number of diverse rivalries. There are specific benefits and risks associated with both domestic telecommunication (telecom) companies and foreign investors in the telecommunication or information technology area. To meet with these new challenges and take advantage of the competitive, strategic advantages to penetrate the market, both China's telecom industry and foreign investors must understand the impacts of China's accession to the WTO on its telecommunication industry and hence make the necessary adjustments and/or implementation improvements. In specific, we carefully examine the impacts such as prices, quality, and local protectionism in this article. We draw the findings based on the data collected from a survey and the resulting statistic analysis.

Mobile communications in China

China now has the world's largest mobile communications market. In the past several years, a series of major reforms have been carried out in China's telecom industry, aiming at separating administrative and enterprise functions, breaking monopoly and promoting effective competition. Upon WTO accession, China has committed to a phased timetable of mobile market opening. China has announced plans to have four full-range telecom operators. Moreover, there is a big opportunity for 3G mobile services in China. In the next five or ten years, China is expected become a major player in the development and innovation of mobile communication. We believe that with the entry to the WTO, the reformed and reorganised mobile market of China will have a very bright and promising future.