Chat Mode Research Articles

Learners’ Engagement in L2 Computer‐Mediated Interaction: Chat Mode, Interlocutor Familiarity, and Text Quality

AbstractThis study investigated the impact of synchronous computer‐mediated communication (SCMC) mode and familiarity with partners on learner engagement in second‐language task‐based interaction, and whether learner engagement is linked to subsequent joint‐written‐text quality. Ninety‐eight Vietnamese learners of English were assigned into (±) familiar groups and performed a picture‐sequencing tasks in 2 SCMC modes (i.e., video and text chat). Scores of 3 types of learner engagement (cognitive, social, and emotional) were compared across the conditions. Results showed that scores of all engagement types in the video chat were significantly higher than in the text chat. Familiar dyads also showed higher engagement than unfamiliar peers during the interaction. Learners reported different reasons for their preferences of video chat over text chat. Language‐related episodes, semantically engaged talk, and mutual help as measures of learner engagement were predictive of the subsequent text quality. The results contribute to the general understanding of the characteristics of video and text chat and their impact on learner engagement and text quality.

Speaking Performance and Anxiety Levels of Chinese EFL Learners in Face-to-Face and Synchronous Voice-based Chat

In recent, mobile technology is experiencing a highly development, it is necessary to explore whether it holds the potential to boost EFL learners’ language acquisition based on its instant messaging apps in synchronous voice chat (SVC) mode. With a focus on Chinese EFL learners, this study aimed to compare their speaking performance in SVC and face-to-face (F2F) chat modes. It also explored the relationship between learners’ speaking performance and anxiety levels in these two chat modes which allow real-time communication. In this mixed methods study, WeChat instant messaging was used as the platform for SVC. Forty students from a public university in China participated in 4 chat sessions in SVC and F2F chat modes over 4 weeks. Quantitative data were collected through the oral scores of the participants’ performance in the chat sessions and anxiety questionnaires. Then, qualitative data were obtained from a focus group interview. The findings revealed a significant difference in learners’ speaking performance in SVC and F2F chat. Students’ speaking performance outperformed in SVC chat compared to F2F chat. This could be linked to students’ anxiety levels which were slightly higher in F2F chat. Despite that, most of the students preferred F2F chat to SVC chat due to the practicality of F2F chat.

Question Quality Improvement: Deep Question Understanding for Incident Management in Technical Support Domain

Technical support domain involves solving problems from user queries through various channels: voice, web and chat, and is both time-consuming and labour intensive. The textual queries in web or chat mode are unstructured and often incomplete. This affects information retrieval and increases the difficulty level for agents to solve it. Such cases require multiple rounds of interaction between user and agent/chatbot in order to better understand the user query. This paper presents a deployed system called Question Quality Improvement (QQI), that aims to improve the quality of user utterance by understanding and extracting important parts of an utterance and gamifying the user interface, prompting them to enter the remaining relevant information. QQI is guided by an ontology designed for the technical support domain and uses co-reference resolution and deep parsing to understand the sentences. Using the syntactics and semantics in the deep parse tree structure various attributes in the ontology are extracted. The system has been in production for over two years supporting around 800 products resulting in a reduction in the time-to-resolve cases by around 29%, leading to huge cost savings. QQI being a core natural language understanding and metadata extraction technology, directly affects more than 8K tickets everyday. These cases are submitted after 50K edits done on the case based on QQI feedback. QQI outputs are used by other technologies such as search and retrieval, case routing for automated dispatch, case-difficulty-prediction, and by the chatbots supported in each product page.

Different Chat Modes of a Chatbot and EFL Students’ Writing Skills Development

Different Chat Modes of a Chatbot and EFL Students’ Writing Skills Development

Using text and voice chat modes to enhance students' performance in discourse functions

This study aimed to explore the effect of using text and voice chat modes on undergraduate EFL students' performance in discourse functions in English. Fifty-one undergraduate male and female students were selected as the study sample. They were randomly assigned into three groups, two experimental CMC text chat and voice chat and one control group regular instruction. A pre-post test to measure students' performance in discourse functions was administered to all students who participated in the study. The findings of the study showed that there were statistically significant differences between the mean scores of the experimental CMC chat groups and the control group regular instruction in favour of the experimental groups. Furthermore, the findings revealed that both of the text and voice chat groups improved discourse functions in the same way. The findings revealed that there were no significant differences between the mean scores due to technique text chat and voice chat. The results also revealed there was no statistically significant correlation between chat modes and experimental group students' performance on the discourse functions.

Consumers in Virtual Worlds: Identity Building and Consuming Experience in Second Life

This paper examines the link that exists between individuals and their avatars in virtual worlds, in terms of identity. The outcomes of the study suggest that virtual worlds and the social and business interactions they offer are tools to build consumer identity. This exploratory research is based on a qualitative study using the chat mode to conduct 34 interviews in the Second Life virtual world. In the transition from the real to the virtual world, the individual must build another identity and operate a transfer, partial or total, from his real identity to the virtual one. The aim of the study is to offer an initial framework in order to understand this transition and its result in terms of identity positioning. Four types of identity positioning are identified: duplication, improvement, transformation and metamorphosis.

“HMMM…WHERE'S THAT SMOKE COMING FROM?”

Digital writing is strikingly playful. This playfulness flourishes particularly in synchronous chat modes on the Internet. This paper is a study of writing, play and performance on IRC (Internet Relay Chat). We analyze a “virtual party” on IRC, whose highlight was a typed simulation of smoking marihuana. Three interrelated, yet analytically distinct types of play are discussed: 1) play with identity; 2) play with frames of interaction; and 3) play with typographic symbols. We adopt a qualitative, textual, and micro-sociolinguistic approach, drawing on work in discourse analysis, the study of orality and literacy, and the anthropology of play and performance. In all play there is reduced accountability for action. In the material world, masks and costumes at carnival time liberate participants; here, the ephemeral, non-material medium, the typed text, and the use of nicknames provide the mask. Although the improvisation analyzed here is typed and occurs between geographically dispersed strangers, it has fascinating affinities with “live” interactional forms such as jazz, charades, and carnivals.

Legends on the net: an examination of computer-mediated communication as a locus of oral culture

Building upon work that suggests an oral cultural dimension to cyberspace within real-time chat modes, this article supports that contention by examining traditional oral folklore as it exists within the textual context of the online environment. Specifically, this study is a formal analysis of online discussion groups devoted to the perpetuation and analysis of a particular type of oral folklore - urban legends - and the cultural significance of their existence in the online realm. As mediated human communication becomes more and more non-linear, decentralized, and rooted in multimedia, the distinction between orality and literacy becomes less evident and less important. The proliferation of urban legends online demonstrates the idea that cyberspace can serve as a locus for a primary oral culture and its attendant humanity and sociability in a simultaneously textual environment.