Characteristics Of Hotel Research Articles

The changing role of hotel attributes in destination competitiveness throughout a crisis

PurposeBy conducting a longitudinal study, this study aims to investigate how the role of hotel attributes in destination competitiveness changed through the stages of pre-, amid and recovery from the crisis.Design/methodology/approachFirst, the latent Dirichlet allocation method was used to identify hotel attributes from 15,137 online reviews, and then a sentiment analysis was performed to determine tourist satisfaction with the subject attributes. Second, separate asymmetric impact competitor analyses were conducted for the three stages of the crisis, and their results were compared with understand how the role of the hotel attributes changed throughout the crisis.FindingsThe results revealed that the impacts of hotel attributes on tourist satisfaction and destination competitiveness differed significantly at each stage of the crisis.Research limitations/implicationsThis research expands the existing literature by offering valuable insights by elucidating the changing characteristics of hotel attributes at each crisis stage. The results extend the body of knowledge in destination management by providing evidence on the validity of asymmetric impact competitor analysis.Originality/valueTo fully understand the impact of a crisis (e.g. COVID-19) on destination competitiveness with a focus on the hotel sector, this research conducted a longitudinal study that covers three stages of the crisis (i.e. pre-, amid and post-crisis). Moreover, unlike previous studies, this research considers the asymmetric relationships between service attributes and overall tourist satisfaction, as well as competitors’ information.

Attributes of Preservation of Life, Property and Lineage According to Maqasid Shariah in Muslim-Friendly Hotels

Security is undoubtedly an important feature of any hotel. There are various existing standards for maintaining the quality of services offered in the Muslim-friendly hotel segment; however, the safety aspect is not emphasized. Although there are various studies on the characteristics of a Muslim-friendly hotel but the elements of preservation or care of life, property and lineage, which are the pillars of Maqasid Shariah, have not received serious attention. The importance of topic is that the Maqasid Shariah Theory ought to be holistically adopted to fulfil the needs of Muslim tourists. Thus, this article will explore the attributes of the preservation of life, property, and lineage according to Maqasid Shariah in a Muslim-friendly hotel. This study employed the ‘mixed methods’ methodology (both qualitative and quantitative approaches combined) that adopted a survey design. Data were collected through interviews and a questionnaire. The interviews involved five Muslim-friendly hotel industry players, while questionnaires were distributed to 384 Muslim tourists. Interview transcripts were analysed using the thematic analysis while the questionnaires were descriptively analysed. Major findings indicate several suitable attributes that could be implemented by Muslim-friendly hotel industry players. Further research can be carried on exploring other attributes in more detail using the classification in Maqasid Shariah theory.

호텔의 언택트 서비스 특성, 수용의도, 관계지속의도 간의 영향관계 연구: 친숙도의 조절효과를 중심으로

The purpose of this study is to consider and verify familiarity as variables to be deduced to play an important moderating role in a relationship with the effect between untact service characteristics and acceptance intention in the situation where the untact service of hotel is introduced in earnest. For samples of collecting the survey data, this study was to set only for customers who used 5 four-star hotels or higher located in Seoul and 5 four-star hotels or higher located in Gwangju, Chunnam and Chunbuk areas that operated the untact service. From April 16 to May 7, 2022, 255 copies of the questionnaires distributed were utilized for analysis data. From the result of this research above, it may be summed up as follows. First, this study has found out that the untact service characteristics had positive effect on the acceptance intention. Second, this study has shown that the acceptance intention had positive effect on the relationship continuity intention. Third, the familiarity had significant moderating effects on the relationship between untact service characteristics of hotel and acceptance intention.

The Concept of a Historical Hotel in the Development of Tourist Attractiveness of the Region

The article analyzed the concepts of historical hotels and their influence on the formation of the region’s tourist attractiveness. Cultural and historical heritage is reflected in the structure of consumer preferences of tourists creating a stable motivation for tourist activity. The purpose of the study was to identify the characteristics of a historical hotel as a format that meets the needs of a tourist not only in terms of comfort but also in consumer experience. We defined the term «historical hotel» as a type of accommodation providing hotel services that allow tourists to get special impressions of the living conditions. Based on the results of the analysis of the activities of historical hotels in Irkutsk and other Russian cities, we identified a number of features that a historical hotel has.

Mining and Application of Tourism Online Review Text Based on Natural Language Processing and Text Classification Technology

This paper firstly describes the research status of online review text mining and finds out the problems existing in the mining and application of tourism texts. Aiming at these problems, this paper proposes a text mining method for tourism online reviews based on natural language processing and text classification technology. The first step is to analyze the validity of the online review text; the purpose is to remove the invalid text and improve the mining efficiency of the online review text. The second step is to conduct a comprehensive evaluation of scenic spots and hotels based on text classification technology and sentiment analysis. The comprehensive evaluation indicators are established for the five core service contents. High-quality scenic spots and hotels are selected according to the ranking of comprehensive evaluation. The third step is to propose a mining method of tourism hot words based on natural language processing for the selected high-quality tourist locations. The obtained hot words can intuitively show the impression of tourists on the scenic spot. The fourth step is to use mutual information combined with the left and right entropy to discover new words and to mine service characteristics of high-quality scenic spots and hotel from the new words. Finally, the proposed new methods are tested on the crawled tourism online review texts. The experimental results show that the novel comprehensive evaluation method proposed in this paper can truly and objectively select high-quality scenic spots and hotels and provide an important basis for the decision-making of tourism management. On this basis, hot words and new words can be effectively excavated from relevant online review texts, and travel impressions can be fed back from various aspects and angles.

호텔기업의 마케팅 비용이 국가고객만족도(NCSI)와 경영성과에 미치는 영향

This study analyzed the effect of marketing expenditure spent by hotel companies on the National Customer Satisfaction Index (NCSI), which is a customer satisfaction index, and the effect of customer satisfaction on business performance. For this purpose, 9 hotel companies announced by NCSI were surveyed. First, it can be evaluated positively in that the customer satisfaction level of hotel companies has gradually increased. However, although ROA, which is management performance, is an average positive value, it is only 0.79%, so measures to increase performance are needed. Second, according to hypothesis 1, it was found that customer satisfaction can be increased through marketing expenditure. In particular, it was found that performance for employees is important, and public relations is important for customers. In Hypothesis 2, it was analyzed that improving customer satisfaction could increase business performance due to the characteristics of hotel companies that provide human services along with the importance of financial information. In this regard, it is judged that hotel managers can increase customer satisfaction and improve management performance through efficient execution of marketing expenditure.

An energy efficiency solution based on time series data mining algorithm—a case study of small hotel

Abstract This study aims to conduct data mining research on the time series energy consumption dataset of a small hotel. Earlier studies on data mining have demonstrated that cluster and association analysis had been commonly used methods today, while this has not yet been investigated under time series dimension. For that consequence, this article utilizes K-shape and Apriori algorithm coded by Python language to explore the time series energy consumption data of the small hotel in terms of the subentry and total energy consumption. Final results reveal that the energy consumption curve and association rules can effectively reflect the working characteristics of the small hotel. From the clustering results, the small hotel working feature and weather condition determine the time series energy consumption curve shape. As for association rules, there is a different chain relationship between the energy consumption of each subentry and total energy consumption of the small hotel, especially the consumption of heating gas and cooling, which mainly determines the changes in other energy consumption.

A Study on the Customer Experience Design through analyzing Smart Hotels in China

The outbreak of covid-19 has brought the characteristics and advantages of non-contact services to increased prominence, and the development of smart hotels”has accelerated. This study aims to identify, categorize and define the smart service experience at different touch points of the customer experience. The concept and characteristics of the smart hotel were examined based on existing research and literature. An analytical framework was designed using smart experience factors and customer touch points of smart hotels. Selected Chinese smart hotels were then examined under this framework. The case analysis results show that the customer experience design of smart hotels has developed to different degrees, in terms of interactivity, personalization, accessibility, information and privacy security. Based on the above findings, this article suggests that the design of smart hotels should use integrated data to further enhance personalized service experience.

The Role of Expected Benefits towards Smart Hotels in Shaping Customer Behavior: Comparison by Age and Gender

The present study attempted to provide foresight into the hotels of the future in response to the Fourth Industrial Revolution. In particular, this research aimed to understand customers’ expected benefits, many of which are rooted in the characteristics of a smart hotel, as well as to discover the role of expected benefits to build perceived value and attitude, which in turn increase the behavioral intentions towards a smart hotel. Furthermore, the moderating effect of age and gender was tested in the link between the expected benefits and perceived value, and the association between the expected benefits and attitude. The results of our analysis determined how personalization and entertainment, as well as safety and security, had a leading role to shape customer behavior, and how age moderated the link between entertainment and attitude. The discussion and implications were conducted in light of these findings.

지방관광호텔의 특성요인이 고객신뢰와 방문의도에 미치는 영향

지방관광호텔의 특성요인이 고객신뢰와 방문의도에 미치는 영향

Using the Heritage as a Venue for the Boutique Hotel

This article examines the benefits of choosing a heritage as the venue of the boutique hotel. Based on the literature review, the first step is to determine the typical characteristics of the boutique hotel and the heritage and then find a link between the boutique hotel and heritage buildings. Findings show that the benefit of adopting heritage can highlight the uniqueness of a boutique hotel, which enhances the hotel's attractiveness to guests when choosing a hotel to stay into consideration.

A Study on the Spatial Characteristics of Local Community Hotel Using Experience Marketing Type

A Study on the Spatial Characteristics of Local Community Hotel Using Experience Marketing Type

Spatial and Technological Design Principles of Mountain Resort Hotels

Tourism and tourism industry today represents one of the bearers of the economic development of many countries. Hotel is main tourist-catering accommodation facility and its design and functionality must be in accordance with the needs and demands of tourists. Mountain hotel is a distinctive type and vacation hotel which has its own characteristics in terms of the needs of guests and therefore to please the needs of guests, mountain hotels have particular kinds of content and areas that are not encountered in other types of hotels. For this reason, architecture, external landscaping, views, interiors, equipment and comfort are the main characteristics of the mountain hotel.

한옥호텔의 배치 및 공간특성에 관한 사례조사

The purpose of this study is to analyze the design characteristics of Hanok hotel. This study was approached by using theoretical investigation and a field survey. The field survey analyzed the current situations by conducting the master plan layout, architecture and interior design of the Hanok hotel. The field survey was tested by examining four different Hanok hotels from February 2014 to July 2014. After all, the results were analyzed based on given categories. The results of this research can be summarized as following. First, the characteristic of the master plan layout in Hanok hotel was appeared as "ㄷ" and "ㅡ" shapes. Those layouts were based on the spatial and the functional aspects of Hanok hotel facilities. Second, three different structural methods such as the korean traditional wooden structure, concrete, and masonry method were used in Hanok hotel construction to deliver the traditional architecture aspects while considering the functionality and convenience of the building. Third, most of Hanok hotels had the limited furniture range. The consideration of using several types of traditional furniture in different rates of the guest rooms help to increase the service quality and customer's satisfaction. Fourth, there were no diversity of using materials and colors in Hanok hotels that only few of them were used to express the traditional look. Fifth, the local characteristics were found in several Hanok hotels. To reflect the local characteristics in Hanok hotel is to construct a suitable environment to fit in nature and also it is easily to convey the local culture to others.

Energy consumption characteristics of hotel's marketing preference for guests from regions perspective

This research analyzed how hotel's marketing preference for certain guests from different world regions would influence their energy consumption and the revenue generated by them who travel and lodge in Taiwan. Energy consumption data, building information, and hotel operation data were collected from 49 Taiwanese international tourist hotels and 24 standard tourist hotels, which are equivalent to five and four-star hotels. The statistical results show that the energy use among hotels under surveyed ranges between 83 and 408 MJ/guest per night, and could create averaged revenue of US$149 for each guest accommodated. To identify a hotel's primary marketing preference for accommodating certain region of guests, factors of certain regional guest ratios were employed. Multiple-regression model was established to characterize the hotel energy consumption via regional guest ratios. It indicates that the energy consumption varied with hotels' regional guest ratios. It also reveals that hotels with their marketing preference for accommodating guests from Europe and North America would have higher energy use characteristic followed by those aiming for guests from Australia, Asia (excluding Japan and China), Japan, domestic Taiwan, and China in descending order. Multiple regression models were used to investigate relationships between the yearly energy consumption and total revenue of hotels. The models established are statistically reliable and could be beneficial for hotel's marketing, room price fixing, or operating references. The study also reveals that guests from the well developed countries would generally create more revenue. However, additional expenses on energy will also incur for hotels whose marketing preference towards them, which may possibly exceed their profit. In profit-energy costs perspective, it is recommended that hotel targeted for guests from Japan might be the most beneficial in Taiwan.

Entrepreneurship in the tourism industry: Issues in developing countries

The tourism industry in Malaysia is one of the most important sectors in terms of its contribution to the growth of the nation. The extensive demand on the tourism industry has stimulated the emergence of many small and medium hotels, resorts, and chalets in Malaysia. According to the literature, small and medium hotels are an extension of the entrepreneurial characteristics of the owners/managers of the hotels. In Malaysia, small and medium hotel entrepreneurs (SMHEs) have not been given much attention. Looking at this gap, this study aims to provide a significant result on entrepreneurship issues in Malaysia. The main objective of this study is to examine the characteristics of small and medium hotel owners/managers and the issues and problems they confront in relation to their survivability in the industry. The result revealed that the majority of owners/managers of small and medium hotels were male, middle-aged and older, with secondary and upper level of education, and whose prior specialisations or knowledge were not related to tourism. With strong self-confidence and independent personality characteristics, the majority started to establish their businesses after the financial crisis in 1997–1998. The result also defined small scale to mean hotels with less than 50 rooms, which had been constructed with limited personal funding and bank loans. Information technology was found to be an important tool to promote their hotels, but conventional techniques such as word of mouth and signboards were still significant. The owners/managers of small and medium hotels were in agreement over their weaknesses in terms of lack of knowledge and skills in running the business. At the same time, they also felt that the government should play a more proactive role in promoting the tourism industry.

Human resources: a hidden advantage?

PurposeThis study seeks to identify the general characteristics of the profile of staff at five‐star hotels, and methods of recruitment, and makes suggestions for improvement in this sector. It is hoped that it will lead hotels to a greater competitive advantage.Design/methodology/approachBoth qualitative and quantitative methods were used to collect and analyze the data. Comparisons were made with existing data in order to determine trends and characteristics of hotel staff.FindingsThe results show that there is room for staff improvement and improvement in recruitment methods, even within five‐star hotels. All hotels, regardless of their rating, should understand their human resources make‐up and what needs to be implemented to retain staff.Practical implicationsWith these improvements one might better compete for the first time guests and repeat clientele. Other studies should be undertaken on an international basis in order to widen the database.Originality/valueThere are few studies that address these particular issues, yet there is still additional room to expand the study and comparisons that need to be performed. It would be advantageous include hotels of a lesser rating in future studies.

Trade Unions in the Hotel and Catering Industry: The Views of Hotel Managers

Given the principal characteristics of hotel and catering industry employment – low pay, low job security, high labour turnover, often arbitrary management – it is a matter of some interest that the industry is unionized to only a limited extent. Offers a brief summary of the principal reasons advanced for explaining low unionization in the industry before proceeding to focus on the attitudes of hotel managers towards these explanations. Reports research based on interviews with managers in Scotland, during which individuals were asked to respond to a range of points with a view to ascertaining the continuing relevance or otherwise of the findings of previous research. Principal findings are that a tension exists between a general, if reluctant, acceptance of the need, by managers, for union representation in the industry and a belief in their own managerial efficacy which makes unions irrelevant to their particular circumstances.

Trade unionism and the employer in hotels and restaurants

This paper outlines George Bain's research findings on the employer's role in influencing white-collar union growth and development. It argues that the conclusions he draws from his research have validity in other industrial sectors and in hotels and restaurants specifically. Some parallels are drawn between the employment characteristics of private white-collar and hotel and restaurant employees paying particular attention to predominant management attitudes and arguing that these represent a major obstacle to future trade union growth. The suggestion is examined that trends in the ownership of the sector are influencing management policies and practices to become more supportive of trade unionism but it is concluded that these trends do not offer any substantial potential for unionisation.

Hotel Life and Personality

Statistics of hotels and the hotel population.-Due largely to a lack of agreement as to the meaning of the term "hotel," the various sources for statistics of hotels in the United States are inadequate and contradictory. A study based on hotel directories-a type of source obviously incomplete in its enumeration of hotels-indicates a larger relative number of hotel rooms in leading cities of the Pacific Coast than in the other large cities of the country. Since no definite statistical information is available for the hotel population in general, a special study was made of hotel dwellers in Seattle. This study gave the percentage of occupancy, the weekly and seasonal enables, and the sex and age composition of the population in 437 hotels. There were two and one-half times as many couples without children as couples with children. Characteristics of hotel life.-In the large metropolitan hotel the guest is only a number and is characteristically detached from the place in which he sleeps. In some cases this anonymity and impersonality encourages a restless, lonesome, unhappy state of mind. In other cases it enables an escape from the restraints of more intimate groups, such as the small town or the ghetto. Personality patterns in the hotel environment.-Although a certain formal etiquette-a kind ofmechanical correctness-tends to develop in the better class hotels, the "mores,"that part of our tradition that is thought to involve the general welfare, tend to break down in the hotel environment. Among the heavy offenders for stealing hotel property are listed "men and women who in their own communities command respect, but who, on going to a hotel, take a 'moral holiday.'" The individual who lives continually in hotels tends to become either blase or urbane. The hotel child, for example, is usually overstimulated. The tendency, however, seems to be toward the development of immunity to the influences of the hotel environment, and this accommodation is best described as sophistication or urbanity. Thus the individual may gradually accustom himself to "living in public, eating in public, and all but sleeping in public."