Challenges Of E-government Research Articles

Status and challenges of e-governance in higher education institutes of Pakistan

Educational institutions, which are crucial to a nation’s development, are also adopting e-governance principles and best practices. It is vital to find out the opinions of main personnel of higher educational institutions regarding the challenges they face in implementing e-governance for efficient university operations. Data was collected from 32 participants (teachers, registrars, librarians) from eight universities in Pakistan. Researchers used semi-structured interview protocols to collect data. We carried out thematic analysis for conclusions through interviews. It is explored that e-governance is being implemented in various universities’ operations. Students are provided facilities of e-governance in admissions, academic matters, examinations, and library. Teachers are provided facilities of e-governance in salary disbursements, attendance, communication, online classes, examinations and grading. Moreover, to implement e-governance the departments of universities face internet-based infrastructural, financial, technological, human, and developmental challenges. Findings of this study may well be used by universities’ stakeholders and administrators to understand well about the current status of e-governance in the universities. Moreover, they may well be able to better understand what advanced digital tools can be used to enhance the efficiency of e-governance systems. This study highlighted the status and challenges of e-governance in Higher Education on the stakeholders of Pakistani universities.

User Satisfaction and Challenges in Plavon Dukcapil Online Services

General Background: The effectiveness of public administration services in Indonesia is crucial as the country transitions to digital platforms. Specific Background: This study examines the online services of Plavon Dukcapil in Rangkah Kidul Village, Sidoarjo Subdistrict, highlighting challenges faced by elderly users in navigating these services. Knowledge Gap: While existing research addresses the advantages of e-government, few studies focus on user satisfaction and effectiveness in rural areas, particularly regarding Plavon Dukcapil. Aims: This research aims to assess the effectiveness of Plavon Dukcapil's online services, focusing on community satisfaction related to service quality, speed, and accessibility. Results: Findings indicate that although service productivity aligns with regulations, efficiency is hindered by incomplete documentation and delays. Community satisfaction is compromised as many residents prefer in-person services over online options. Novelty: This study offers new insights into the operational challenges of e-government in rural Indonesia and highlights the need for improved community engagement. Implications: Enhancing communication and technical support for users, especially the elderly, could significantly improve the effectiveness and satisfaction of Plavon Dukcapil services, fostering better public service delivery in the digital era. Highlights: Digital Transformation: The study emphasizes the role of technology in enhancing public service accessibility and efficiency. Community Preferences: Many residents still prefer traditional in-person services over online platforms, indicating a gap in user experience. Need for Engagement: Improved communication and support for vulnerable populations, particularly the elderly, are essential for increasing online service effectiveness. Keywords: Plavon Dukcapil, Online Services, Community Satisfaction, E-Government, Public Administration

Examining the interdependencies of e-government challenges using PESTELMO, DEMATEL and ANP: A case study of Tanzania

E-government transformation requires a deeper understanding of contextual factors, including prevailing challenges. Significantly, few studies have raised that e-government challenges are not independent and that their interdependencies warrant further investigations. This study aims to analyse the interdependencies of e-government challenges using qualitative and quantitative methods – PESTELMO (Political, Economic, Socio-cultural, Technological, Environmental, Legal, Managerial and Organisational) analysis method and DEMATEL (Decision-Making Trial and Evaluation Laboratory) and ANP (Analytic Network Process) respectively. PESTELMO analysis method categorised 27 e-government challenges in Tanzania, which were then subjected to DEMATEL. DEMATEL results show that net causes are political, economic and legal challenges, while net receivers are sociocultural, technological, environmental, managerial and organisational challenges. The ANP results reveal that economic challenges are the most significant among the net causes. Hence, e-government policy and strategy makers may want to prioritise economic challenges to propagate beneficial results. This is the first study that analyses, visualises and attempts to measure the interdependencies among e-government challenges in Tanzania. The contributions of this paper lie in the empirical analysis of e-government challenges. The results provide insights to practitioners and researchers of e-government in Tanzania on the most critical challenges/hurdles to focus on for successful e-government transformation.

E-governance under the framework of open governance in Georgia: current situation, problems and opportunities

PurposeThe paper explores how local authorities, particularly under the Open Government Partnership (OGP), respond to e-governance challenges in Georgia.Design/methodology/approachA weighted scoring system is adopted to assess e-governance in six OGP local authorities (Akhaltsikhe, Khoni, Kutaisi, Ozurgeti, Rustavi, and Tbilisi) in four areas, including access to information, digital service delivery, data management, and citizen engagement. Moreover, website analysis with a focus on transparency and citizen engagement supplements the evaluation.FindingsThe findings illustrate that the six local authorities have made certain accomplishments in e-governance and taken steps towards open government; however, these efforts lack coordination and systematic planning. Tbilisi embraces open governance principles with comprehensive action plans, strong transparency commitment, and engaging digital platforms. Kutaisi demonstrates notable progress with user-friendly digital platforms and a streamlined open data portal, emphasizing transparency. Rustavi shows significant development in digital service delivery and citizen engagement and a reputation as a transparent local government. Akhaltsikhe faces challenges in electronic service delivery and citizen engagement. Ozurgeti also encounters obstacles in information disclosure and electronic service delivery, while Khoni lags in information accessibility and citizen engagement.Originality/valueThis research is novel in studying the level of e-government among OGP local members in Georgia by a scoring system. The analysis will empower the government to proactively modify and adjust the situation on a regional scale, aligning with the challenges inherent in the country’s unique experiences.

Estonia’s digital diplomacy: Nordic interoperability and the challenges of cross-border e-governance

Estonia’s digital diplomacy: Nordic interoperability and the challenges of cross-border e-governance

Analysis of Corporate University Programs and Their Relevance to E-Government Implementation in Indonesia

Today's digitalization era demands system transformation in all sectors of life, including the government and bureaucratic sectors. State officials’ competence needs to be improved in order to adjust to the digital government environment (e-government). Education and training are essential for coping with the dynamic environment and enhancing the competency management of Civil Servants (ASN), as mandated by Law Number 5 of 2014 concerning ASN. This necessity has led to the emergence of the Corporate University concept in education and training units. This research aims to assess the relevance of the Corporate University program in developing ASN competencies to meet the challenges of e-government in Indonesia. The research employs descriptive methods and qualitative approaches, with data sourced from literature reviews. Data collection is conducted through documentation methods, and problem analysis utilizes Miles & Huberman's data analysis techniques, which include data reduction, data presentation, and conclusion drawing. The findings indicate that the Corporate University program is pertinent to the implementation of e-government, particularly in capacity building for civil servants through integrative learning and e-learning-based training in government agencies. Corporate University can be an effective solution to the need for digitally literate civil servants capable of operating an integrated digital service system, especially within local government, which is the closest government unit to the community.

Overcoming E-Government Challenges through Insights from Simple Apps

This study explores the development strategy for e-government preparation through Simple Applications at the Sidoarjo Regency Community and Village Empowerment Service in East Java, Indonesia. Using qualitative descriptive methods, data was collected through observation, interviews, and documentation from key personnel involved in managing the Simple Application. Findings highlight successful implementation alongside challenges such as a lack of IT expertise among staff and inadequate infrastructure for effective socialization efforts. These obstacles necessitate improvements in human resources and infrastructure to sustain and expand e-government benefits across the region, promoting enhanced governmental transparency and service delivery. Highlights: Successful e-government with Simple Applications in Sidoarjo Regency. Challenges: lack of IT expertise, inadequate socialization infrastructure. Recommendations: improve human resources, enhance infrastructure for sustainable e-government. Keywords: e-government, Simple Application, community empowerment, infrastructure challenges, human resource development

E-government impact on developing smart cities initiative in Saudi Arabia: Opportunities & challenges

Information and communication technologies (ICT) have a recent impact on governance and public administration. Electronic government (e-government) services were created to streamline administrative processes and enhance citizen engagement on the one hand, and to build new governance models that would empower individuals, involve them in the decision-making process, and increase transparency on the other. Many individuals are doubtful about smart city projects because of the security issues that arise in such environments. In essence, internet of things gadgets are security flaws. Concerns about the proliferation of IoT sensors and the tighter coupling of infrastructure silos in cities are well-founded. The major objective of the study is to identify the influencing factors of smart cities on e-government in Saudi Arabia. Additionally, this research explores the definition of e-government, and its supporting technologies like smart cities, IoT, big data, cloud computing and other digital government platforms. After exploring the detailed definitions, the study identifies the challenging scenarios of e-government in Saudi Arabia, and discusses the different opportunities. This study also concentrates on the good practices to be followed to overcome the challenges. Furthermore, this study can be used in future research for solving real time challenges of e-government.

Implementation of Electronic Government through the Application of Efficiency of Land and Building Tax Online Services at the Regional Revenue Agency Office

Background: The use of information technology through E-Government has become an interesting topic, one of which is realized with the UN E-Counter Application which was developed due to complaints from the public about the long distance from the location of the UN service application which can only be done at MPP and PPP.
 Purpose: The purpose of this study is to describe, analyze and explain the application of E-Government through the UN E-Counter application at the office of the Regional Revenue Agency of Banyuwangi Regency.
 Method: The research method used is descriptive research with a qualitative approach. This approach was chosen because it aims to know and describe the application of electronic government through the application of the efficiency of the Land and Building Tax online service at the Office of the Regional Revenue Agency of Banyuwangi Regency. The UN E-Counter application is in accordance with the principles of implementing E-Government.
 Results: The results show that the principle of implementing E-Government in the UN E-Counter Application has been applied quite well, but it still needs improvement in the development of the application so that it can be used directly by the community without going through the intermediary of Village or Village devices
 Conclusion: The conclusion of this study shows that the application of E-Government through the UN E-Counter Application is in accordance with the principles of implementing E-Government according to Indrajit which consists of 6 components, namely the Benefits of E-Government, Success Factors for the implementation of E-Government, E-Government Challenges, Types of E-Government Services, Types of E-Government Relations, and Principles of E-Government Implementation

E-procurement and Arctic infrastructural geography: challenges of e-governance in the Russian Arctic

ABSTRACT Everyday life in the Arctic has become increasingly digitalized. The academic discussion around it focuses on three aspects: digital infrastructures and access; digital promises; and digitalization risks and challenges to human security. The existing critical research on e-governance in the Arctic has been done in the North American and European Arctic, while digital governance in the Russian Arctic has mostly remained beyond the scope of research. In this article, we aim to fill the gap by demonstrating how Russian Arctic infrastructural geography affects digital governance in the region. To achieve this goal, we used a mixed methods approach. First, to grasp the structural differences between Arctic and non-Arctic Russia, we analyzed open data from the Russian e-procurement system concerning the share of contracts with local suppliers, the percentage of terminated contracts, and indicators of contract time sensitivity. Second, to explore the mechanics of e-procurement in the Arctic, we gathered interviews with procurers working in state organizations in three remote settlements in different parts of the Russian Arctic: The Republic of Sakha (Yakutia), Krasnoyarsk Krai, and Arkhangelsk region. By combining these data, we produce a detailed picture of e-procurement across the differentiated Russian Arctic infrastructural geography.

Understanding the Role of E-Governance Challenges in Evacuation Response for Building a Safe and Secure Community

Abstract: This study aims to understand the role of e-governance services for evacuation response using advanced technologies. Disasters are an inseparable part of human life and have always afflicted civilizations. In a cyclone prone area like Balasore district of Odisha, people are facing a lot of problems in their livelihoods before and aftermath of the disastrous situations. Even with the advent of new technologies, natural hazards are still causing environmental destruction, human suffering, and social and economic disruption. There is necessity of utilizing technologies to facilitate vital information integration and sharing among disaster responders and organizations. While geographic information systems (GIS) can provide information on the static locations of critical infrastructure and evacuation routes, they do not provide the dynamically changing locations of things and people on the move. In contrast, radio frequency identification (RFID) wireless network technology can automatically identify and track the movement of assets (i.e., fire engines, ambulances, and rescue workers) and vulnerable citizens on the move (i.e., the elderly and the disabled), and hence providing local governments and communities with real-time information and enhanced decision-making capabilities, during chaotic disaster response operations (i.e., evacuation). So, we need to understand the egovernment services needed to build regional disaster preparedness, as an integral part of e-government development policy.

E-GOVERNANCE: MOVING TOWARDS DIGITAL GOVERNANCE

Information communication and technology (ICT) has revolutionized the daily lives of citizens across the globe. The invention of technology like artificial intelligence, web 1.o to 5.0, chat bots, cloud technology, Internet of things, have changed the governance in public and private sector. Governments across the globe are adopting the e-governance approach to run the daily affairs of the country. The use of information communication technology has facilitated efficient delivery of public services. Digitization of public services has helped in establishing the trust towards the government. Improving the public administration and governance has become the topmost priority for the socio-economic development of the country. Internet has changed the traditional way of business working. The communication between the government, citizens and business is transformed with the use of ICT tools. E-governance is a step towards making the administration citizen-centric and revamping the delivery of public services. E-governance in financial sector helps in bringing economic prosperity by curbing the practice of giving bribe and remove corruption. E-governance has significantly impacted the communication between the citizens and administration. This paper explores the concept, meaning, challenges of e-governance. The article points out the importance of e-governance and suggests various steps to make e-governance successful. Qualitative research method is followed in writing this article.

Influence of E-governance and digitalisation in empowering Indian healthcare sector: A comprehensive review

In the subsequent years of COVID-19, the healthcare sector has seen a significant innovation and advancement. It has grown leaps and bounds and seen a lot of changes. Due to its financial strength and competent management, the private sector of the Indian economy is playing a significant influence in this regard. The development of coalition networks from the bottom up is considered to have been fostered by the many forces of globalisation and ICT, particularly the internet, which connected the global and local processes and effectively muddled the traditional roles assigned to the actors in the network. The usage of Information and Communication Technology (ICT) in the public sector to improve its services and operations. It is considered as a solution to a plethora of problems in serving the constituencies in a faster and efficient manner. Furthermore, ICT offers an opportunity for improvement in public service delivery and most administrative best practices build upon the process redesign and convergence which is brought about by ICT. It enables transformational changes rather than a technical change. ICT enabled e-governance enables integration of government processes and communication with a real time status tracking feature. The research paper's comprehensive evidence collection is gathered from secondary sources, which were collected by reviewing, government department’s websites and several research articles from journals, magazines and books. Further, attempts have been made to identify the various E-governance initiates of Government of India in healthcare sector and its benefits to the stack holders. The main objectives of the study is to. Ascertain the influence of E-Governance Initiatives in Heath Care Sector in India, study the various E-Governance Initiatives of government in healthcare sector and also to identify the challenges of E-Governance by Healthcare sector. The present research paper tries to give few suggestions to the stack holders like, To address the issues associated to digital usages, the authorities can create strategic alliances among various groups and also Applications for e-government may be used by central health agencies Government agencies can encourage collaborations between the public and corporate sectors, as well as between donors and civil society.

E-Governance in Nigeria: Challenges and Prospects

The basic duty or function of government all over the globe is to akin to the yearnings, aspirations and needs of its citizens. Bureaucratic institutions are used as veritable tools in the administration to establish and implement public policies and programs aimed at serving the demands of the people. It’s on this note the study examines the challenges of e-governance in Nigeria. Due to large dependence on secondary sources of data acquired from papers published in respected academic journals, official publications, Conference papers, internet sources and relevant books, the study adopted the use of content analysis techniques. The study discovered, among other issues, that low knowledge of ICT, insufficient legal framework, and inadequate infrastructure are among the challenges that obstruct the efficient adoption of e-governance in Nigeria. The research, on the other hand, the study found out that e-governance has a lot of potential for the country, including giving information on job openings, e-police system, a medium for information transmission, and economic development, among other features. From the issues discovered the study recommended that government should provide ICT infrastructure, ICT legislation should be enacted in the nation, and the government should demonstrate commitment to making e-governance a success in the country, among other issues. The study concluded by noting that e-governance is critical to the country’s realization of accountable, responsive, and transparent government in Nigeria.

Influence of the economic gap on the level of e-Government in the developing countries – Republic of Moldova

The digital divide of developing countries vis-à-vis developed countries is also reflected in the level of e-Government development. Developing countries face the challenges of e-Government with fewer capacities and resources but also strong incentives for growth prospects.
 Developing e-Government as a complex phenomenon involves multidisciplinary efforts: the development of electronic communications infrastructures and data infrastructures, the transformation of internal business-processes of governance, increased democracy and education, as well as a sustained economic level, etc.
 The research analyzes the level of e-Government development in the Republic of Moldova in a regional context of a group of developing countries in an attempt to find particularities and similarities in the evolution of e-Governance in this space and to identify the development potential and opportunities and to overcome the gap in this area.
 The study also addresses the prospect of alignment with European standards on e-government development, especially with regard to the single digital market, the European Interoperability Framework and others, as levers and drivers for increasing the socio-economic level of the Republic of Moldova, and building an open, participative and performing government.

The role of e-Government in overcoming the consequences of the COVID-19 pandemic in Nigeria

Abstract: Purpose: The article aims at identifying the challenges of e-government amid the COVID-19 pandemic in Nigeria and proffered recommendations to arrest the identified challenges. This paper also examined e-Governance in selected countries such as the United States of America, the United Kingdom, and Canada and how it has fared including Nigeria revealing its implications for Nigeria as a developing nation. Research Methodology: The article adopts a review study approach in analyzing the subject. Results: Some of the challenges identified by the study include but are not limited to inadequate technical know-how and ICT skills to drive and sustain e-government. Recommendations from the study include, the Ministry of Communications Technology and Digital Economy to build a backbone that will connect all States of the country and the upskilling of the workforce through the Ministry of Labour and Employment amongst others. Limitations: Insufficient quantitative data based on the subject under discourse Contributions: Identified possible areas that the Nigerian government could look into to improve e-government in order to promote inclusivity, awareness, and most importantly reduce the cost of governance. Keywords: 1. COVID-19 2. Digital Solutions 3. e-Governance 4. ICT

Challenges of e-government implementation in health sector: a step toward validating a conceptual framework

PurposeThe importance of e-government projects has been realized in the developed as well as in the developing countries of the world. The successful implementation of e-government projects is a challenging task. Public sector organizations are facing different sorts of challenges while executing e-government initiatives. The purpose of this paper is to explore issues/challenges related to e-government project implementation.Design/methodology/approachA systematic literature review (SLR) was conducted to understand the challenges of the e-government project, as mentioned in past research. The findings of this SLR helped in developing a proposed framework for e-government challenges. The proposed framework encompasses challenges and issues related to four main aspects such as technological, organizational, project management and enabling environment. These aspects need to be further explained for their remedial measures. For this purpose, an exploratory case study was conducted. The unit of analysis was one of the e-government projects of the ministry of IT. The interviews of the senior and middle management involved in the implementation of this project were conducted and transcribed.FindingsThe case study findings endorse a framework proposed. The findings of this research reflect the importance of creating a shared vision, adequate funding and good project management practices as an essential aspect of e-government implementation. Further, the importance of user-related issues such as involvement, capacity building and technical skills was also found critical in successfully executing and sustaining such initiatives in the organization. Further study findings provide necessary guidance for the senior management, which may help to develop effective strategies for the e-government projects in the organization.Originality/valueThe current study focused on developing a better understanding of the challenges commonly faced by organizations during e-government adoption and implementation related to organizational, project management, enabling environment and technological aspects.

Challenges of E-Governance in Public Service Delivery in Ghana

The Government of Ghana has taken steps and initiatives to provide speedy and quality services to Ghanaians through e- governance, but the success of e-governance depends on the availability of legal frameworks and policies backed by proactive measures. The purpose of the study is to review and understand the e-governance strategies applied in Ghana’s public service delivery and the challenges associated with the implementation of these e-governance initiatives. Dwelling on secondary data, the study’s findings indicates that several polices and frameworks support e-governance initiatives in Ghana, but their implementations are burdened with social, cultural, political, and legal constraints.

Challenging the Challenges of E-Government

Information and Communication Technologies advancement is influencing life-style. Making human being involved in the evolution of the life process, information and communication technology has been changing changes every activities. Societies are significantly reacting to events and activities locally and globally. This situation transfers the world society to a networked mood of life. The more a society utilizes technology, the more the secret of world is understood. When revising many kinds of literature about e-government implementation, the researcher found most journal articles and books analyze successions or failures of e-government. This paper is different in that it forwards some possible ways to overcome and solve problems that implementation of e-government. Even though revising successes and failures of e-government projects is important to get experiences, thinking over how to avoid those challenges is more fruitful when adopting e-government applications.

INFLUENCE OF THE ECONOMIC GAP ON THE LEVEL OF E-GOVERNMENT IN THE DEVELOPING COUNTRIES – REPUBLIC OF MOLDOVA

The digital divide of developing countries vis-à-vis developed countries is also reflected in the level of e-Government development. Developing countries face the challenges of e-Government with reduced capacities and resources but also strong incentives for growth prospects. Developing e-Government as a complex phenomenon involves multidisciplinary efforts: the development of electronic communications infrastructures and data infrastructures, the transformation of internal business processes of government, increased democracy, education, as well as a sustained economic level, and so on. The research analyses the level of e- Government development in the Republic of Moldova in a regional context of a group of developing countries. It is an attempt to find particularities and similarities in the evolution of e-Government in this space and to identify the development potential and opportunities and to overcome the gap in this area. The study also addresses the prospect of alignment with European standards on e- Government development, especially with regard to the single digital market, the European Interoperability Framework and others, as levers and drivers for increasing the socio-economic level of Moldova, and building an open, participative and performing government.