Knowledge Management Challenges Research Articles

The Impact of Knowledge Management Practices on Organisational Performance: Case Study in a Public Organisation

This study delves into the strategic challenge of Knowledge Management (KM) in organisations, particularly in the public sector, and aims to identify the impact of KM practices on organisational performance. By examining the relationship between knowledge as a valuable resource for competitive advantage, the study identifies the factors that affect knowledge formalisation and preservation in organisations. The study surveyed several department heads from a public organisation to analyse the impact of KM practices, and found that practices such as knowledge capitalisation, formalisation, sharing and inventory have a positive effect on organisational performance. The study also sheds light on the importance of understanding the context and potential barriers to effective KM, particularly department heads’ reluctance to share knowledge due to concerns over losing power. The contribution of this study lies in bridging the gap between theory and practical context in KM practices and identifying the factors that affect organisational performance.

The Effects of Organizational Inertia and Dynamic Capability on Firm Performance: Business Model Innovation as a Mediating Variable at Small Industry of Rendang in West Sumatera

This study aims to explore the knowledge management challenges faced by Rendang IKMs in the context of organizational inertia as a barrier and unordinary competencies as antecedents to achieving superior performance in the domestic and global markets. At the same time, know the role of business model innovation in relation to the performance of the IKM business. The research analyzed data from 105 IKM Rendang in West Sumatra and found that despite being in a state of stagnation or inertia, these businesses can still generate profits. However, inertia must still be minimized by innovating. Meanwhile, the unordinary capability (dynamic capability) that dominates rendang entrepreneurs is absorptive capability, indicating that while SMEs have enough knowledge to understand tastes and market conditions, they struggle to transform this knowledge into viable companies. Business model innovation plays a vital role in reducing company stagnation and enhancing dynamic capabilities in implementation. Moreover, it can mitigate the risk of innovation failure, a fear often faced by rendang entrepreneurs, and provide space for converting knowledge into effective strategies and products

Research on the Construction of a Higher Education Knowledge Management Model Based on the Integration of Shadow Teams

With the advancement of technology and the development of globalization, higher education institutions are facing increasingly complex knowledge management challenges. Shadow team usually refers to an informal and flexible team, where different departments or fields work together to promote knowledge exchange and integration, and stimulate innovative thinking. In order to enhance the knowledge management capabilities and competitiveness of higher education knowledge management institutions, this study will integrate shadow teams, construct a knowledge management model for higher education training enterprises, and use Analytic Hierarchy Process and Fuzzy Comprehensive Evaluation Method to construct an evaluation model for knowledge management capabilities of higher education training enterprises. The research results indicate that compared with traditional knowledge management models, the knowledge management model of higher education training enterprises integrating shadow teams collects 253 and 164 pieces of intelligence information at the 60th second, respectively; When the intelligence information is 300 pieces, the effectiveness of the analysis of the two models is 87.2\% and 39.5\%, respectively. An empirical analysis was conducted on a certain postgraduate entrance examination institution, and it was found that compared to students who reviewed independently, most of the students who participated in the training had significantly higher grades than those who did not receive training. The higher education knowledge management model that integrates shadow teams has stronger knowledge management capabilities and higher competitiveness.

Benefits, Process and Challenges of Knowledge Management

Benefits, Process and Challenges of Knowledge Management

Role and Challenges of Local Knowledge Management among the Minangkabau Community

Role and Challenges of Local Knowledge Management among the Minangkabau Community

The next big thing: role of ChatGPT in personal knowledge management challenges and opportunities for knowledge workers across diverse disciplines

Purpose The purpose of this paper is to embark on evaluating the role of Chat Generative-Trained Transformer (ChatGPT) in personal knowledge management (PKM) practices of individual knowledge workers across varied disciplines. Design/methodology/approach The methodology involves four steps, i.e. literature search, screening and selection of relevant data, data analysis and data synthesis related to KM, PKM and generative artificial intelligence (AI) with a focus on ChatGPT. The findings are then synthesized to develop a viewpoint on the challenges and opportunities brought by ChatGPT for individual knowledge workers in enhancing their PKM capability. Findings This work highlights the prevailing challenges and opportunities experienced by knowledge workers while leveraging PKM through implying ChatGPT. It also encapsulates how some management theories back the cruciality of generative AI (specifically ChatGPT) for PKM. Research limitations/implications This study identifies the challenges and opportunities. from existing studies and does not imply empirical data/result. The authors believe that findings can be adjusted to diverse domains regarding knowledge workers’ PKM endeavors. This paper draws some conclusions and calls for further empirical research. Originality/value ChatGPT’s capability to accelerate organizational performance compelled scholars to focus in this domain. The linkage of ChatGPT to Knowledge Management is an under-explored area specifically the role of ChatGPT on PKM hasn't been given attention in the existing work. This is one of the earliest studies to explore this context.

The knowledge and innovation challenges of ChatGPT: A scoping review

This study has several objectives. Firstly, the authors adopt a scoping review of extant research to identify common emerging themes in the ChatGPT model. Secondly, the manuscript explores the emerging innovation and knowledge management challenges by problematizing gaps that need to be explored. This study setting comprises a comprehensive scoping review and analysis of the ChatGPT and related literature. Based on a substantive content analysis of 652 articles between the years 2018 and 2023, four themes emerged from the literature that present gaps to be explored in future research. The technology acceptance model (TAM) grounds the theoretical framework to explore the emerging themes and potential user satisfaction criteria. In addition, this is the first study to broaden the TAM innovation literature by applying knowledge generation criteria to assess the extent to which ChatGPT would satisfy expected user sensemaking represented by know-that, know-how, know-why, and care-why knowledge. Two research questions assessed the findings against TAM and knowledge generation criteria. Based on the emerging gaps identified, the review found that by applying TAM, user satisfaction is not expected to be high especially when applied in educational settings given specific learner needs in complex learning situations. While aspects of user knowledge is expected to increase exponentially, the quality of the information generated by ChatGPT is not expected to result in high user know-why knowledge and complex system understanding. At a time when generative AI models are challenging traditional scientific means of delivering education pedagogy in driving student and user learning, this study has important implications for the future of the ChatGPT model application within educational and broader settings.

Knowledge Management in Public Transport: a Portuguese Empirical Study

This paper aims to investigate knowledge management processes in a metro company. We focused on core knowledge and its impact on the overall performance of a public transport operator. It presents a case study from the Lisbon-based public transport operator Metropolitano de Lisboa, E.P.E. The challenges of knowledge management in a metro company, such as time savings and efficiency, can be mitigated by the creation of a structured and target-oriented knowledge framework and information architecture that enables knowledge reuse throughout KM aims the company or/and in specific communities of practices. The current study seeks to investigate the role of signalling experts in knowledge management in a metro company through the use of a case study based on accessing the documentation required to deliver their technical outputs. Qualitative methods were used to conceive, design, and implement the specific experience under analysis. The approach involved semi-structured interviews with a sample of five core operational managers and an online questionnaire directed at the study’s core knowledge actors (90 experts) and a Delphi Study applied to the five signalling experts. The results showed that optimizing knowledge management leads to increased operator efficiency and decision-making. The findings of the empirical case analysis combined with the literature review provide useful insights to construct a target-oriented knowledge management methodology in a metro company. One of the study’s key findings is the relationship between decision-making and knowledge management tools. The findings of the empirical case analysis, combined with the literature review, provide useful insights into the awareness of an urgent target-oriented knowledge management framework in a metro company. This study was built on the available data from Railway signalling metro experts, which may be perceived as limited in the overall context. We consider that there is no special bias associated with this area of expertise and that the overall approach could be adopted and further tested in any other metro company, regardless of size. This essay added novel information to the available body of knowledge by providing an in-depth analysis of a core discipline of metro mode by addressing the accessibility to information by Railway signalling professionals.

Conceptual model of the product development process using the tacit knowledge of disables

Knowledge management (KM) in an organization has always been an important element of creating its value and ensuring its development. Economic entities and market organizations that strive to ensure a competitive advantage must care for the best use of their knowledge, both explicit and tacit. Tacit knowledge may constitute up to 80% of all knowledge accumulated in an organization, but its nature is much less accessible to codification. The aim of the conducted research is to present a conceptual model of product development for the disabled, which assumes the functioning of the value network (VN) based on information technologies (IT). These people are the best source of knowledge necessary to formulate the framework defining the parameters of the developed product. The presented model considers the specific requirements of a given social group, which is characterized by a large dispersion and diverse needs. This is the biggest obstacle to extracting the knowledge necessary in the design and testing process. The article is an introduction to the discussion on the acquisition of tacit knowledge for personalization and adaptation of products to the needs of a given social group. The research into the conceptual model is the initial stage of research work that focuses on the analysis of literature and the creation of the concept of tacit knowledge management in the product development model based on the value network. The management of dispersed tacit knowledge is to systematize specific information in the field of product adaptation to the needs of the disabled. The concept of using tacit knowledge is always a challenge in the organization's knowledge management. The disabled often face difficulties in everyday life. Especially in the current situation in Ukraine, where military operations lead to an increase in the number of injured people for whom later adaptation in society will require appropriate knowledge and resources managed within the value network.

Knowledge Management Practices and Skill Acquisition Among Academic Staff in Selected Federal Universities in Southwest, Nigeria

In achieving sustainable organisational goals, efficient Knowledge Management Practices (KMP) are crucial to managing businesses and educational institutions as KMPs focus on bridging the skill gaps among the employees. However, the challenge of Poor knowledge management which has consistently plagued the workforce at public universities, leading to a lack of required skills has necessitated research into the core area of educational development in Nigeria. This study investigated the effect of Knowledge Management Practices (KMPs) on the skill acquisition of academic staff of selected Federal Universities in South‐West, Nigeria. The study adopted a survey research design and data were collected using a structured questionnaire from 884 respondents out of the total population of 5720 academic staff of the Federal University in South West Nigeria. The stratified sampling technique was employed in the selection of the sample size. The study objectives were analyzed using both descriptive (Mean and Standard Deviation) and inferential statistics Partial Least Square in Structural (PLS) Equation Modelling. The result of the first objective showed a significant and positive relationship between academic knowledge management practices and skill acquisition in higher institutions in South West, Nigeria. The path coefficient revealed (β =0.461, t = 14.589, P < 0.05). The study concludes that KMPs are a strong predictor of skill acquisition. Therefore, the study recommends that University management should endeavour to improve their knowledge management practices to improve the skill acquisition among their academic staff. They should provide support for developing their academic staff through training which can improve their knowledge base.

Designing Knowledge Management to Sustain Differentiation Business Strategy at CV Fel & Co International

This research addresses CV Fel & Co Company’s knowledge management challenges in achieving high product quality and uniqueness in the leather goods industry. This thesis focuses on Designing a Knowledge Management (KM) framework to address the knowledge-related challenges faced by CV Fel & Co International, a renowned fashion industry company specializing in producing high-quality leather-based fashion products under the brand name Kias Leather. A combination of primary and secondary data collection methods is employed to achieve this objective. The primary data collection method involves conducting interviews with the CEO and production manager of CV Fel & Co International, providing valuable insights into the specific knowledge-related issues faced by the company. The secondary data is obtained from reliable sources such as industry reports, scholarly articles, and websites, enabling a comprehensive understanding of the knowledge management landscape in the leather goods industry. This research adopts a goal-oriented analysis approach, focusing on the KM Process model, which encompasses People, Process, and Technology. The KM Process model provides a framework for effectively managing knowledge within the organization. By aligning people, processes, and technology, CV Fel & Co International can foster a culture of knowledge sharing and collaboration, facilitating the creation and utilization of valuable knowledge assets. Additionally, the SECI model is utilized to support the conversion of explicit knowledge into tacit knowledge, promoting continuous learning and innovation within the company, by conducting a comprehensive analysis of CV Fel & Co International’s issues from the company like the increasing number of competitors so the company needs a breakthrough to sustain a differentiation business strategy, human resources require special expertise and can be categorized as old and have knowledge needs and gaps, and lack of standard operating procedures (SOP). A KM Roadmap is developed as a comprehensive solution based on a thorough analysis of CV Fel & Co International’s challenges. The KM Roadmap outlines strategies and actions to effectively manage knowledge and bridge the identified knowledge gaps. It emphasizes the importance of aligning people, processes, and technology to support knowledge sharing and collaboration within the unique context of the leather goods industry. The KM Roadmap includes initiatives such as establishing communities of practice, implementing knowledge-sharing platforms, conducting regular knowledge transfer sessions, and fostering a learning culture through training and development programs. Furthermore, this thesis proposes integrating knowledge management practices into CV Fel & Co International’s business processes, specifically focusing on product design and execution and employee training and development. By embedding knowledge capture, dissemination, and utilization within the existing processes, CV Fel & Co International ensures that knowledge about design trends, branding strategies, and customer preferences is systematically incorporated into product development and production, enhancing the brand’s reputation and customer satisfaction. This integration enables the seamless flow of knowledge throughout the organization, improving product quality, increased innovation, and enhanced employee expertise. In conclusion, this research proposes a comprehensive KM framework, supported by the KM Roadmap and integrated business processes, to address the knowledge management challenges faced by CV Fel & Co International. By implementing these solutions, the company can enhance its knowledge management practices, bridge knowledge gaps, and sustain a differentiation business strategy in the competitive leather goods industry.

Understanding TMS and knowledge transfer in the social media mobile App context

PurposeKnowledge transfer which refers to the communication of knowledge from a source so that it is learned and applied by a recipient has long been a challenge for knowledge management. The purpose of this study is to understand influencing factors of transactive memory system (TMS) and knowledge transfer.Design/methodology/approachDrawing on the theories of communication visibility, social distance and flow, this study develops a research model. Then, data are collected from users of the social media mobile App. Partial least squares-structural equation modeling (PLS-SEM) is employed to analyze data.FindingsTMS is a valid second-order construct in the social media mobile app context, which is more reflected by credibility. Meanwhile, communication visibility and social distance each have positive effects on TMS which further has a positive effect on knowledge transfer. Flow has a positive effect on knowledge transfer.Practical implicationsDevelopers of the mobile App should carefully consider the role of information and communication technology (ICT) in supporting TMS and knowledge transfer. They should consider recommendation algorithm so that the benefit of communication visibility can be retained. They should design the feature to classify users based on similarity so as to stimulate users' feeling of close social distance. They should keep on improving features based on users' holistic experience.Originality/valueThis study incorporates the perspectives of communication visibility, social distance and flow to understand TMS and knowledge transfer, presenting a new lens for research.

Managing Knowledge in Romanian KIBS during the COVID-19 Pandemic

KIBS are increasingly important organizations for ensuring sustainable development. Their core asset is knowledge, manifested in many ways and managed in a complex manner, sometimes jointly with clients. Like other organizations, KIBS companies have been greatly impacted by the COVID-19 pandemic. At the same time, they could provide support to their customers to better cope with the challenges associated with the pandemic. Therefore, the present paper investigates how Romanian KIBS coped with the pandemic by developing 16 interviews with key persons from four different organizations, covering a range of specializations (technical, professional, and creative). The purpose of the present study is to identify the challenges for knowledge management caused by the COVID-19 pandemic and how the pandemic influenced knowledge management performance within Romanian KIBS. The investigation reveals that the pandemic was an opportunity for organizational development and adopting more formal knowledge management practices, as well as for developing the digital profile of companies.

Documenting the impacts of increasing salinity in freshwater and coastal ecosystems: Introduction to the special issue

Documenting the impacts of increasing salinity in freshwater and coastal ecosystems: Introduction to the special issue

Proposing a hybrid fuzzy model to consider knowledge management challenges in supply chain: case study

Proposing a hybrid fuzzy model to consider knowledge management challenges in supply chain: case study

Proposing a hybrid fuzzy model to consider knowledge management challenges in supply chain: case study

Proposing a hybrid fuzzy model to consider knowledge management challenges in supply chain: case study

A digital sustainability approach for effective knowledge and information management in education specific non-profit organizations: Culture Intelligent IS Solutions

Information and knowledge management plays a crucial role in the sustainable development of educational organizations with significant impacts on academic communities ‘behavioral patterns. Leveraging digital technologies into academic processes have been considered as a promising way for effective management of information and knowledge. However, superficial or ungrounded adoption of information systems without consideration of the academic and information culture of a given organization may result in ineffective or useless operations that will subsequently burden staff with irrelevant actions. In this regard, this paper aims to provide an approach for sustainable growth of educational organizations with culturally savvy Information System solutions in information and knowledge management challenges. By this approach, enhanced value systems and a better cycle of information\knowledge among the academic community are intended to be achieved. Stakeholder analysis, objective sampling, and literature review were applied for data collection procedures, which provided ultimate identification of information and academic culture patterns and factors on information and knowledge management. By these patterns and factors, we found effective Information System (IS) solutions that match well with generic features of academic and information cultures in Uzbekistan such as data-driven systems, decision support systems, and discourse analysis. Finally, we have drawn implications for educational institutions to manage information effectively and develop a healthy organizational information environment. Additionally, future research directions will be identified in the digital sustainability domain of effective information and knowledge environment.

Knowledge management challenges: case study of the R&D project-based organization delivering military products

The paper discusses challenges related to barriers and opportunities in knowledge management of military R&D projects conducting at project-based organizations. Analysis of the case study highlights that efficient knowledge management system consists of formal and informal elements. The first one is related to: internal organization regulations, defined processes, applied project management methodologies, good practices, supporting software, data bases and other ICT tolls. The mentioned solutions are well developed in the case study and create numerous opportunities in knowledge management. Crucial barrier of knowledge transfer in formal part is a need of ensuring a high level of security regarding product or manufacturing documentations, both inside organization and in business partners constituting the supply chain. The case study presents that informal elements of knowledge management system (people's behavior or habits, form of internal and external communication, abilities to delivery and use a lessons-learned etc.) are challenging being crucial field of further improvements.

Visualizing the Implication and Challenges of Knowledge Management: a managing style

Visualizing the Implication and Challenges of Knowledge Management: a managing style

Customized Instance Random Undersampling to Increase Knowledge Management for Multiclass Imbalanced Data Classification

Imbalanced data constitutes a challenge for knowledge management. This problem is even more complex in the presence of hybrid (numeric and categorical data) having missing values and multiple decision classes. Unfortunately, health-related information is often multiclass, hybrid, and imbalanced. This paper introduces a novel undersampling procedure that deals with multiclass hybrid data. We explore its impact on the performance of the recently proposed customized naïve associative classifier (CNAC). The experiments made, and the statistical analysis, show that the proposed method surpasses existing classifiers, with the advantage of being able to deal with multiclass, hybrid, and incomplete data with a low computational cost. In addition, our experiments showed that the CNAC benefits from data sampling; therefore, we recommend using the proposed undersampling procedure to balance data for CNAC.