Certification Service Research Articles

Platform's blockchain introduction strategy with considering competition between new and refurbished products

As the second-hand market continues to grow, many retail platforms initially specializing in selling new products (e.g., Amazon, JD, and Walmart.com) have begun allowing refurbishers to directly sell refurbished goods on their platforms and gain additional profits. The platform can provide blockchain certification services for refurbishers to eliminate consumers' concerns about quality. In contrast to the existing literature, which primarily examines the introduction of blockchain technology from the perspective of cost factors, this paper investigates the platform's blockchain introduction in the context of competition between the new and refurbished products and its impacts on the manufacturer's and the refurbisher's profitability. Motivated by practices, two prevalent selling modes for the new product are considered: reselling mode (R) and agency selling mode (A). Even without considering the cost of blockchain, we find that the platform may have no incentive to introduce blockchain under both modes because it could trigger a severe cannibalization problem or an excessively high price for the refurbished product. The refurbisher (manufacturer) benefits with (without) blockchain under mode R, but this result occurs under mode A only when the blockchain service fee is low. We also discuss the welfare and environmental implications of blockchain. We find that the selling modes may modify the environmental implications of blockchain, but not the welfare implications of blockchain.

Analisis Efektivitas Pelayanan Sertipikat Tanah pada Kantor Pertanahan Kabupaten Banyuasin

Feriadi. This study focuses on analyzing the effectiveness of land certificate services at the Land Office of Banyuasin Regency. The purpose of the study was to find out how much effective the land certificate service was at the Land Office of Banyuasin Regency. The theory of effectiveness uses the theory of Martani and Lubis (2012) where the service effectiveness parameters include efficiency in service, the spirit of cooperation and work group loyalty. service procedures, responsiveness of employees, facilities and infrastructure. The method used is descriptive method. qualitative.. The results showed that the land certificate service at the Land Office of Banyuasin Regency had been running quite effectively, but not yet optimally. This can be seen from the following indicators: 1. Efficiency in Service, in terms of cost and time. Service fees are in accordance with applicable regulations and there are no additional fees (extortion) charged to the community. However, in terms of time, namely the speed and timeliness of the service, it is felt by the community that it is not fast and precise, even though the employee has clearly and transparently informed about the standard time for completion of land certificate management.2. The Spirit of Cooperation and Loyalty of the Working Group, the Spirit of Cooperation in the Land Office of Banyuasin Regency both between the leadership and staff have a good cooperative relationship, the open nature of the leadership and subordinates increases the loyalty of the working group. A sense of working group loyalty that is instilled through the placement of employees in accordance with the educational background and expertise and discipline of employees in serving the community.3. The service procedure is clear but has not been implemented in accordance with the existing service mechanism, because there are still complaints from the public about the service process which is still convoluted and there are many administrative requirements. Responsiveness (responsiveness) of employees, has been maximal in responding to community complaints by being responsive, friendly and speaking politely and easily understood by the community which gives the impression of being a pleasant person. Facilities and infrastructure, the condition of the service room is clean, comfortable and gives a safe impression. While the availability of supporting facilities such as waiting rooms, TV, air conditioning, places of worship and parking lots are already there and adequate. The existence of media/information sources that can be easily and directly accessed by the public and an Online Service System (Website) is applied.

Design and Integration of Information Systems for the Halal Inspection Institute (LPH) UIN Syarif Hidayatullah Jakarta with SiHalal Ministry of Religion of the Republic of Indonesia

In the context of the globalization of the halal industry, the Halal Inspection Institute (LPH) UIN Syarif Hidayatullah Jakarta faces challenges in improving halal certification services. This research develops a web-based information system with the integration of the Indonesian Ministry of Religion's SiHalal using the REST API and Prototype model. The main goal is to increase LPH credibility, integrate the LPH system with SiHalal, and improve LPH operational management performance. The system development method used is the Prototype Model, involving data collection through observation, interviews, and literature study to understand user needs. The first stage focuses on communication to understand needs, followed by rapid planning and prototype design. System implementation using JavaScript, NodeJs, and ReactJs. After a series of tests, the system resulted in effective integration with SiHalal and more efficient operational management. The research results include three prototypes. The first prototype focused on building an LPH profile website to increase credibility and access to information. The second prototype successfully integrated the LPH system with SiHalal, ensuring the efficiency and validity of audit reports. The third prototype adds report management, income/expenditure recording, and information updates, increasing LPH's operational efficiency.

Assessing business satisfaction with halal certification services: An evaluation of halal assurance agency performance using the SERVQUAL model

Assessing business satisfaction with halal certification services: An evaluation of halal assurance agency performance using the SERVQUAL model

The Accountability and Transparency of Police Record Certificate (SKCK) Issuance Services at the Bali Regional Police

The role of the Bali regional police in providing accountable and transparent police record certificate services is very large, measured by the best service quality indicators into 5 dimensions, including Tangible (tangible), Reliability (reliability), Responsiveness (responsiveness), Assurance (guarantee), and Empathy (empathy). The obstacles for the Bali Regional Police in issuing police record certificates for the Bali Regional Police are lack of facilities and infrastructure, lack of human resources or staff, and lack of public awareness. Efforts to overcome problems in improving the quality of services for making police record certificates in the Bali regional police intelligence and security unit are maximizing facilities and infrastructure, increasing human resources, providing socialization and evaluation.

Enhancing Muslim Consumer Purchasing Decisions: The Impact of Product Quality, Price, Service Excellence, and Halal Certification

This research aims to determine the influence of Product Quality, Price, Service Quality, and Halal Certification on Muslim Consumer Purchasing Decisions at "Holland Bakery" in DKI Jakarta. The sample consists of 112 respondents who have purchased "Holland Bakery" products, selected through purposive sampling. Findings indicate that product quality and price positively and significantly affect purchasing decisions. However, service quality and Halal certification do not significantly impact purchasing decisions. From a managerial perspective, this research provides key insights for targeting the Muslim consumer market. It emphasizes that while product quality and competitive pricing are crucial, the presence of halal certification and superior service quality may not significantly sway purchasing decisions. Managers should focus on maintaining high product quality and competitive prices to meet the expectations of Muslim consumers, who prioritize these factors when making purchasing decisions.

Phenotypic analysis of mezcal agaves from the Central Valleys of Oaxaca

Objective: Mezcal agaves in the state of Oaxaca have a high economic value due to the demand for mezcal production; therefore, the purpose of this work was to assess and highlight the importance of morphological diversity within and among cultivated Agave species. Design/Methodology/Approach: A completely randomized experimental design with 25 treatments (populations) and 11 replicates (individuals) was implemented. The plant (individual) was the experimental unit and 19 morphological descriptors proposed by the National Seed Inspection and Certification Service (SNICS) were assessed. A total of 275 individuals of the Agave angustifolia, Agave karwinskii, Agave marmorata, Agave rhodacantha, Agave potatorum, Agave seemanniana, and Agave nussaviorum species were assessed using a multivariate analysis to determine their phenotypic variability and existing relationships. Results: The dendrograms for the Q-mode and R-mode were obtained by means of a cluster analysis, forming 4 groups based on the average linkage generated from the standardized BDM of the sampled species of the genus Agave. Four groups were formed using the k-means clustering method, in accordance with field observations and a review of the taxonomic bibliography. The first two principal components (PC) accounted for 66.4% of the total variation, according to the principal component analysis (PCA). For PC1 and PC2, the variables with the highest contribution were those related to leaf shape (Fh), size of the lateral spine (FEL), number of leaves (Nh), plant height (H), uniformity in the size of the lateral spines (UTE), and terminal spine shape (FET). Study Limitations/Implications: A comprehensive study requires taxonomic keys to identify species, subspecies, and even varieties of Agave. Additionally, molecular characterization is essential to understand the variability and phylogenetic relationships of these populations, subject to a phylogenetic analysis. Findings/Conclusions: Multivariate analysis techniques revealed that three species showed high phenotypic variability in the maturation stage under cultivation conditions. The A. potatorum and A. karwinskii species had a greater intra-population phenotypic variability, with significant differences within the same species. Agave marmorata showed no intra- or inter-population variability. Leaf texture (Txh) was the only variable that explained the variation within its group. This is a tall species whose diameter is larger than in the other species. The variables of the Mexican (Agave rhodacantha) group showed low correlation, as their behavior was highly dispersed. The variables obtained in the field from this group of populations must be meticulously assessed to identify the degree of correlation between the variables and to confirm the behavior of this group.

Analysis Of Improving Service Quality At The Ssctelkom Surabaya Institute Of Technology Using The Lean Six Sigma Method

Student Service Centre (SSC) is a center that provides services and information to active students at InstitutTeknologi Telkom Surabaya (ITTS). ITTS provides SSC with academic, student, and faculty services to support its students' academic and non-academic development. One of the main services provided by SSC is the Active Certificate. However, SSC users need help obtaining the letter. This study aims to measure the quality of Active Certificate services using the Lean Six Sigma method and provide recommendations for improvement. The results showed that the quality of SSC services still needs to be improved, with a DPMO value of 289686, a sigma value of 2.07, and the highest negative gap in the Responsiveness dimension. The total Non Value Added time was obtained at 10 hours 31 minutes, and the total Value Added time was 4 hours 8 minutes. Proposed improvements include the deployment of QR Codes to provide information on document requirements and using Value Stream Mapping (VSM) to reduce the time spent on non-value added. Lean Six Sigma method can reduce the total value-added time and improve the efficiency of SSC services.

AHP와 IPA 기법을 활용한 서비스 표준화 전략에 관한 연구

The service industry is undergoing changes such as digital transformation, and it is expected that the number of employees in all types of service industries will increase in the future. Therefore, service certification and standardization is essential to secure the competitiveness of the domestic service industry along with the leap to high-value-added industries. Existing research has focused on certification and standardization strategies to revitalize specific service sectors, but there is a lack of research on the service industry as a whole. Therefore, this study aims to develop the importance and priority of domestic service standardization strategies using AHP and IPA analysis to secure the competitiveness of the domestic service industry. Prior to the analysis, we first reviewed service standards, the current status of the domestic service industry, the current status of domestic service standards, and the current status of international service standards. Through the literature study, three large categories (pure service standards, service delivery infrastructure standardization, and service-applicable management service standardization) and eight medium categories (logistics and distribution, finance, safety, basic IT, education, telecommunications, tourism, and environment) were identified for AHP analysis. The analysis result of the 100 core service standards strategy showed that the development of standards in the fields of ‘social safety services’ and ‘promising services’ was evaluated as a high priority. The AHP analysis shows that ‘safety’ is the most important and urgent among ‘service delivery infrastructure standardization’, reflecting that safety is a top consideration in the service industry, suggesting that safety-related standards should be given top priority when establishing service standardization strategies. This study is expected to be used as a basis for the development of the domestic service industry and the development of certification by suggesting priorities for policies that reflect the problems of the domestic service industry, changes in the service industry, and prospects for the service industry, and to derive service strategies.

Customer satisfaction strategy design for mandatory SNI product certification services at the product certification body (LSPro) of Balai Sertifikasi using the SERVQUAL Method and SWOT Analysis

The mandatory implementation of the Indonesian National Standard (SNI), regulated by existing regulations in Indonesia, applies to both domestic and imported products, requiring compliance from businesses with the SNI and possessing the SNI Product Usage Certificate (SPPT SNI) issued by the Product Certification Body (LSPro). One of the LSPros in Indonesia is the LSPro Balai Sertifikasi, which provides mandatory SNI product certification services. The SERVQUAL questionnaire helps identify service deficiencies and strengths and measures their significance, while SWOT analysis highlights weaknesses, strengths, opportunities, and threats. SERVQUAL results indicate that service quality below customer expectations can lead to dissatisfaction. From the SWOT matrix, the most relevant implementation strategies are identified. The QSPM matrix is used to strengthen SWOT findings and identify the most suitable strategies, with results indicating priority on strategies WO-1, WT-1, and ST-2 to enhance customer satisfaction with mandatory SNI product certification services at the LSPro Balai Sertifikasi.

ENHANCING BIRTH REGISTRATION THROUGH E-REGISTRY SYSTEMS: A RESEARCH PERSPECTIVE

Introducing our web-based platform for easily creating birth certificates online. We understand the frustration and time consumption associated with traditional paper-based certificate systems, as well as the inefficiencies of relying on third-party services like cybercafes. Long queues and delays due to the vast population only exacerbate these challenges. Whether it's for educational or employment purposes, everyone requires a birth certificate. Unfortunately, access to certificate services is not always available around the clock. To address these concerns, we've developed a user-friendly website utilizing PHP, MySQL, HTML, CSS, and JavaScript. Our platform aims to eliminate the need for physical visits to government offices or cybercafes. Users can conveniently apply for birth certificates after logging in securely, managing their personal details, and even reset their passwords if forgotten. Upon submission, administrators review applications, ensuring accuracy before approval. Verified users can then download their certificates hassle-free. In cases of discrepancies or missing information, applications are rejected, accompanied by feedback from the admin pinpointing the errors. Users can then rectify these issues and reapply as needed. Our website operates 24/7, ensuring accessibility and convenience for all users. With PHP for backend functionality, MySQL for database management, and HTML, CSS, and JavaScript for seamless user interaction, we're committed to simplifying the birth certificate issuance process while adhering to the highest standards of security and efficiency. Key Words: Birth Registration, Issuing birth certificates, Issuance system, Birth Rate Monitoring

Implementation, Advantages and Barriers and Legal Protection Against the Use of Electronic Signatures

The Government has promulgated Law of the Republic of Indonesia Number 11 of 2008 concerning Electronic Information and Transactions as first amended by Law of the Republic of Indonesia Number 19 of 2016 concerning Amendments to Law Number 11 of 2008 concerning Electronic Information and Transactions and amended again by Law Number 1 of 2024 concerning the Second Amendment to Law Number 11 of 2008 concerning Electronic Information and Transactions; and The government has also made derivative regulations in the form of Government Regulation Number 71 of 2019 concerning the Implementation of Electronic Systems and Transactions. Currently, the Government through the Ministry of Communication and Information Technology has also granted permission to agencies or legal entities authorized as Electronic Certification Providers (PSrE) that provide electronic certificate and electronic signature services. However, the fact is that today people still rarely or do not know how to use electronic signatures or electronic transactions in every agreement. Often people also do not know about the difference between electronic signatures or signature scans. People today also still doubt the legal consequences and legal risks that occur if electronic transactions and/or electronic documents are signed through electronic signatures. With the existing facilities and infrastructure made by the current government, people should be able to use electronic signatures in electronic transactions, both in buying and selling transactions, accounts receivable or the implementation of other agreements that are often carried out in the community. Therefore, this study aims to discuss and elaborate the implementation of provisions regarding the use of Electronic Signatures in electronic transactions and electronic contracts and also to provide an understanding of legal protection to facilitate and convince the public to be able to carry out transactions and agreements electronically.

Analysis of Iron (Fe) Content in Breast Milk of Breastfeeding Mothers with Level Anemia Normal, Mild and Moderate

Aims: The study aimed to determine the level of iron (Fe) in breast milk samples from breastfeeding mothers who were not anemic (normal), had mild anemia, and had moderate anemia. Methodology: This research is descriptive in nature with a cross-sectional research design. The research subjects were 30 breast milk samples from breastfeeding mothers who had babies aged 0-6 months in TTU Regency, East Nusa Tenggara. 10 samples each in the categories of no anemia (normal), mild anemia, and moderate anemia. Analysis of Fe levels in breast milk samples using Atomic Absorption Spectroscopy (SSA) at the Testing, Calibration, and Certification Services Laboratory Unit, Bogor Agricultural Institute. Results: The results of the analysis showed that the average Fe content in breast milk samples from breastfeeding mothers (normal category) was 4.17 mg/L; Fe levels in breast milk samples from breastfeeding mothers (mild anemia category) were 2.01 mg/L; while the Fe level in breast milk samples from breastfeeding mothers (moderate anemia category) was 1.05 mg/L. From the average figures, it can be seen that there is no significant difference in Fe levels between the three breast milk samples, which is confirmed by the distribution of Fe levels for the 30 samples which is not much different, even from the minimum number of Fe levels in breast milk samples from breastfeeding mothers (normal). still found at 1.03 mg/L (almost the same as the minimum Fe level for breast milk samples from breastfeeding mothers (mild anemia), namely 0.70 mg/L. Conclusion: there were no significant differences in Fe levels in breast milk samples from breastfeeding mothers in the categories of no anemia (normal), mild anemia, and moderate anemia. However, it is still recommended that it is very important to ensure sufficient iron in breast milk to help the baby's growth and development.

The Effect of Halal Awareness, Halal Certification, and Social Servicecafe on Purchase Intention in Indonesia: The Mediating Role of Attitude

The research aims to determine the effect of Halal awareness, Halal certification, and social Servicescape on the purchase intention of Halal food, which is mediated by attitude towards Japanese food products. The research was conducted on 256 respondents who like Japanese ramen noodles. The determination of purposive sampling technique is used in this research. The research approach is the Structural Equation Model (SEM) with Smart-PLS analysis tool. The intention to buy Halal Food still needs to be considered in several aspects, such as certification, Halal Awareness, and social services, to lead the attitude to decide to buy Halal foods. The research is only focused on one Japanese restaurant, while the object of the study still needs to be comprehensive. In the next few years, it is hoped that the government will increase the counseling related to the “Indonesia is going to be the center of world’s Halal” program and decide on new, more exciting programs related to the Halal Industry. Furthermore, producers encourage companies to implement more stringent processes for security, cleanliness, and the packaging process for goods distribution to be marketed. The value of this research is to determine the consumers' trust in continuing to visit Japanese restaurants, though there needs to be more clarity on the restaurant's Halal certification.

Redesigning the HR processes for scaling up ISOQAR (India) Private Limited

Learning outcomes Post analysis of the case study, students will be able to comprehend the significance of Six Sigma and its integration with the human resources (HR) processes in the service sector. Post case study discussion, students will be able to: examine the HR processes of ISOQAR (India) and deduce the reasons to seek change in their approach; validate the importance of integrating Six Sigma in the human resource management (HRM) framework of an organization; and categorize the difficulties encountered while implementing Six Sigma in the service sector compared to those in a manufacturing environment. Case overview/synopsis In September 2006, four senior employees of an audit firm made the decision to start their own venture. They identified a gap in a sizable and fiercely competitive auditing industry. Nishid Shivdas, Suhas Risbood, Shiv Prakash Bhutra and Burgis Bulsara, co-founders of ISOQAR (India), had distinct leadership experiences that drove the organization to concentrate on developing a broad range of services, with a focus on management consulting, training and audit services. They created a distinctive positioning in market in a short span and reported growth by building strong customer relationships, providing high-quality service and personalized attention to individual clients and meeting deadlines. The wide gamut of services included areas such as the payment card industry, data security standard, information security management systems, business continuity management, service management systems, food safety management system, Responsible Jewellery Council certification services, retail audit services and risk assessment services. They concentrated on collaborating with UKAS for their accreditations. The focus on offering great services with faster response times, a varied array of services and the expertise of its founders let them to price their services at par with some of its competitors, and even higher in few cases. It did not have a large support staff; however, the ones they had were multifaceted, both full time and contractual. Being in the service industry, the founders realized that to maintain growth as the firm aims to grow geographically, their heavy engagement in the existing operations would have to give way to more standardized processes in general and HR in particular. Ensuring the integration of the current workforce to the Six Sigma framework presented challenges. Complexity academic level This case is designed for second-year students enrolled in Master of Business Administration/Post Graduate Diploma in Management (MBA/PGDM) or equivalent postgraduate-level programmes, in the domain of “Human Resource.” It will enable the students to engage with the significance of “Six Sigma” being used in various processes in the HRM framework. It can also be taught to students in the domain of Marketing because of its relevance to the service sector. Supplementary materials Teaching notes are available for educators only. Subject code CSS 6: Human Resource Management.

ANALISIS TINGKAT KEPUASAN PELAKU USAHA MIKRO DAN KECIL TERHADAP PELAYANAN SERTIFIKASI HALAL SELF DECLARE

Abstract. The halal product process assistant (P3H) plays an important role in managing self-declaration halal certification, namely as a person who assists micro and small entrepreneurs (MSEs) to declare the halalness of their digital-based products. Services that are not maximized can reduce the trust and number of MSEs to take care of halal certificates. The originality of this research lies in a comprehensive study of business actor satisfaction with P3H performance. This study aims to identify and measure business actor satisfaction and analyze attributes that are very important in influencing the quality of P3H services. The respondents of this study were 100 MSEs who had obtained halal certificates through P3H assistance. The research method is the Importance Performance Analysis (IPA) method which is then plotted using the Cartesian Diagram and the Customer Satisfaction Index (CSI) method. The results showed that the IPA calculation had a suitability level value of 97.75% and on the Cartesian Diagram of 19 attributes there were 2 attributes that required improvement and improvement, namely attribute number 3 (tangibles) and 16 (assurance). The results of the calculation of the Customer Satisfaction Index (CSI) method get a score of 88.51%, indicating that MSE businesses feel "very satisfied" because the score is in the scale range of 81% to 100%, so it can be said that P3H's performance is very good. This study implies that P3H must continue to improve service quality, especially attributes whose service value is less than satisfactory and can maintain or improve attributes that are very important and very satisfying in order to increase satisfaction with self-declare halal certification services.

RETRACTED: The effectiveness of certification services on e-commerce platforms considering network externalities

This article has been retracted. A retraction notice can be found at https://doi.org/10.3233/JIFS-219433.

Quality of Service in Making Land Certificates at the Mamuju Regency Land Office

This research aims to describe and analyze the quality of service in making land certificates at the Mamuju Regency Land Office. Considering that the Land Office is a government agency that provides land certificate services, quality services are needed so that people who do not yet have land certificates want to certify their land. The method used in this research is a qualitative descriptive research method. There were five informants in this study. The data collection techniques used were in-depth interviews, participant observation and documentation studies. The indicators used are (1) Direct evidence (2) Reliability (3) Responsiveness (4) Assurance (5) Empathy. The results of this research show that the quality of service in making land certificates at the Mamuju Regency Land Office is quite good in providing services, however the facilities do not appear to be good enough and there are still many complaints about how long the process of making land certificates is due to network problems.

Kualitas Pelayanan Pembuatan Akta Kelahiran di Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya

The background of this research is that one of the development steps in Indonesia is the high population level. This study aims to improve the quality of public services, especially at the Surabaya City Population and Population Registration Office for birth certificate services. The method used is the type of research used in this research is quantitative research using survey methods. Results and discussion Overall the quality of service at the Surabaya City Population and Civil Registration Office shows that the difference or gap between customer expectations and employee performance has an average total that is at the medium classification level or the quality of service at the Surabaya City Population and Civil Registration Service is quite good. This means that customer satisfaction in terms of the quality of services provided at the Department of Population and Civil Registration of the City of Surabaya is quite good.

Post‐IPO lead venture capital firm involvement, merger‐related litigation and target firm valuation

AbstractVenture capital firms (VCs) provide certification and monitoring services to the initial public offering (IPO) companies they finance, as has been well documented in the academic literature. Yet, there are few studies that explore what role – if any – VCs play when an IPO company is subsequently acquired, particularly if that acquisition is legally contested. Using a sample of 721 merger and acquisition (M&A) offers for US VC‐backed IPO companies, announced between 1996 and 2018, we find that a takeover bid that occurs in the presence of the lead VC commands a higher target firm valuation and is less likely to be legally contested than a bid for a company from which the lead VC has already exited. In addition, companies in which the lead VC is present enjoy higher stock‐price returns in response to M&A announcements. Our results provide new evidence regarding VC certification and monitoring – including its role as a litigation deterrent – long after the IPO.