Categories Of Clients Research Articles

CASE MANAGEMENT IN WORK WITH INTERNALLY DISPLACED PERSONS: EXPERIENCE OF COMMUNAL AND NON-GOVERNMENTAL ORGANIZATIONS OF UKRAINE

With the beginning of the russian-Ukrainian war (2014), a significant part of the population from the zone of active hostilities left their homes in search of a calmer place for temporary residence. Most of them remained on the territory of Ukraine and obtained the status of an internally displaced person (IDP). A significant part crossed the borders of neighboring states in the status of “refugee”. Both, the first and the second, need support and help in places of temporary residence. In Ukraine, this category of population is provided with various types of payments and social services, depending on their needs. If the mechanism of social payments has already been worked out, then the mechanism of social services providing is only in the process of implementation. In Ukraine communal institutions and non-governmental organizations are providers of social services. These are mainly Social Service Centers/Centers for the social services provision or charitable foundations operating in territorial communities, which are places of temporary residence of internally displaced persons. In the context of the research, the algorithm of social services providing to internally displaced persons in territorial communities - places of temporary residence - in the context of case management/case management in communal and non-state owned organizations was studied. A qualitative study was conducted, due to which employees of organizations and internally displaced persons themselves were involved in order to study the specified issue. The interview was the main tool for data collection. 12 social workers/case managers of communal institutions of three regions and the Charitable Foundation “Caritas” and 6 internally displaced persons who are clients of these institutions were interviewed. It was found out that both communal institutions and non-governmental ones use the case management algorithm in working with a certain category of clients, which is called case management in the work of Caritas employees. Social workers of communal institutions strictly follow the stages of case management defined by the Law of Ukraine “On Social Services”, avoiding any emotional contact with IDPs. This model of work is close to the clinical model of case management. “Caritas” employees focus more on psycho-emotional support in their work with IDPs in the case management process, which is closer in type to the brokerage model. Caritas employees are more motivated to work. They also have a greater resource in planning assistance to IDPs. Based on the results of the analysis of the received data, recommendations were formulated to improve the work of social workers

Strategic Decision-Making: Implementing Artificial Intelligence for Customer Experience in XYZ Electricity

This case study outlines the challenges in resolving customer complaints at XYZ electricity provider, where the industry achieves only 89.16% against a 100% service level agreement, leading to poor customer experience (CX). The objective of this paper is not only to identify the root causes of poor CX and validate artificial intelligence (AI)’s potential role as a solution, but also to pioneer the identification of critical success factors (CSFs) and strategic areas for AI implementation, leveraging computational ratings to enhance decision-making processes. This research employs comprehensive data collection methods, including primary data from interviews and workshops involving 300 participants and secondary data from observation and literature studies. It utilizes an integrative strategy framework (ISF) to strategically synthesize internal and external analyses. Additionally, it ranks critical areas for AI implementation using the analytic hierarchy process (AHP) based on pairwise judgment and Likert scale surveys from ten experts. The most significant findings reveal that direct impact on customers, at 28.54%, is the strongest CSF, while customer service, 14,63%, is the most impactful implementation of AI in the XYZ to fix poor CX. A pilot project on customer service can improve CX, revenue, and cost savings. The authors suggests that another researcher implement and evaluate AI in various businesses and specific client categories.

Exploring non-Markovian dynamics: Stochastic analysis of a single-server retrial queue with recurrent clients and balking behavior under extended Bernoulli vacations

The present study delves into the dynamics of a specific form of queueing system described as an M/G/1 retrial queue. Here, the queue comprises two distinct categories of clients: transit clients and recurrent clients. Transit clients are those who appear at the queue following a Poisson process, reflecting a random arrival pattern commonly seen in queueing scenarios. On the other hand, recurrent clients are predefined entities who immediately rejoin the queue once they've been served, demonstrating repetitive behavior in their interactions with the system. Once the server completes servicing a client, it initiates a vacation period. Moreover, in this approach, an optional extended vacation is also taken into account, i.e., the server may opt to indulge in an extended vacation following the initial essential Bernoulli vacation. Also, the consumers are allowed to balk. Further, the ergodicity requirement for the system's stability and then analytical findings for the stationary distribution are obtained. Additionally, various performance metrics for the system are also established. Furthermore, a comprehensive cost function is formulated and further optimized by incorporating a particle swarm optimization (PSO) approach. The convergence analysis is conducted as well, which is supported by illustrative figures. As a result, this work provides a beneficial understanding of enhancing the efficiency of such intricate queueing systems.

Developing B2C freight trip generation model from Courier Express Parcel establishments: A case study of two Indian cities

A panoptic study of transportation planning requires an investigation of both passenger and freight transportation for the holistic growth of the concerned infrastructure. The increase in online purchases in the last few years has surcharged the courier, express and parcel (CEP) sector and the inclusion of freight trips generated by such establishments is essential while exploring urban freight transport scenarios. This paper essentially explores the different parameters which impact B2C freight trip generation and employs the ordinary least square (OLS) regression approach to model the same. A combined dataset of 104 CEP establishments from two cities in Northeast India, Guwahati and Silchar, was collected using an establishment-based freight survey (EBFS). Modelling inferences showed that delivery executives (DE), gross floor area (GFA) of the establishment, and category of clients (COC) were significant variables in forecasting B2C freight trip generation. The statistical results also showed a positive correlation between the predictors and the B2C freight trips. The estimation of the B2C freight trip model showed that CEP establishments are large freight traffic generators which will provide insight to the urban planners for policy making and r emedial measures.

CONTENT AND FORMS OF SOCIAL WORK WITH THE FAMILIES OF MILITARY SERVANTS

The review article is devoted to highlighting the results of scientific research on finding out the content and forms of social work with the families of military personnel, because it is this category of people today that faces many difficulties and therefore needs special social, psychological and pedagogical support. Social work with the families of military personnel is an important area of social work, as it is aimed at support and assistance in solving problems that arise in the families of military personnel as a result of their service. As a result of the search, it was found out that the main problems and needs of families of military personnel determine the content of social work with this category of clients and include: post-traumatic stress syndrome; economic difficulties; problems in family relationships; medical and psychological assistance; access to education and professional training, etc. The key goal of social work with family members of military personnel is comprehensive support of their well-being, providing access to various services and resources aimed at improving the quality of life. Each family of a military man has its own unique needs, so approaches to the use of various forms of social work should be individual. The main forms of support for the mental and social well-being of family members of military personnel include psychological support (various types of psychological therapy, counseling, training in coping and self-regulation, development of communication skills, psychological work with traumatic experiences) and social support (provision of information and resources, social services , support programs, legal advice, creation of communities for communication). The perspective of further research on the topic of the article is a further theoretical and empirical study of the achievements of domestic and foreign scientists and the substantiation of the scientific foundations of social work with the families of those military servicemen who took part in the armed military conflict.

Segment Reporting Practices of Select Indian and Global Pharmaceutical Companies: A Comparative Study

Segment reporting is a financial reporting practice through which business entities disclose financial information about several business segments or divisions. It provides stakeholders with information on the performance and risks associated with each segment, helping them to have a better knowledge of the company’s entire operations. Segment reporting often entails identifying operational segments based on criteria such as products or services, geographic areas, or client categories. Revenues, costs, assets, liabilities, and other pertinent data associated with segments are reported. This disclosure assists investors, analysts, and other stakeholders in assessing the financial health and performance of a company’s various business segments. In this study, the geographic, business, and therapeutic segments of top 40 Indian pharmaceutical companies and top 10 global pharmaceutical companies have been analyzed to capture segment disclosures, as well as to identify similarities and differences in their segment reporting.

КОНТЕНТ-МАРКЕТИНГОВЫЕ СТРАТЕГИИ РОССИЙСКИХ БРЕНД-МЕДИА В СОЦИАЛЬНЫХ СЕТЯХ (ПО МАТЕРИАЛАМ ТЕЛЕГРАМ-КАНАЛОВ)

The authors study content marketing strategies, positioning and PR-promotion of companies through thematic and genre diversity of brand media content on the material of the telegram channels “Tinkoff Journal”, “Business Secrets” (Tinkoff Bank), “Sber Business”, “Yandex for Entrepreneurs. On the basis of media metric analysis, they assess the overall effectiveness of the considered brand media, the contribution to expanding the audience and increasing the client base of parent companies. With the help of content analysis, the most popular forms and genres of brand media (cards, news, notes, case studies) are identified, their content and structure are analyzed, the direction and tone of publications is determined. Brand media specialists not only use traditional genre forms, but also develop the genres themselves with the help of non-standard compositional techniques. The content of the considered business media is addressed to different categories of clients of parent brands ‒ from beginners to more or less experienced entrepreneurs in the fields of small, medium and large businesses. Content transformation entails an abrupt increase in audience engagement, and the usual content strategies lead to its fading or decline. An indirect indicator of brand media effectiveness is the growth of the consumer loyalty index in the parent companies’ customers. In general, the study allows us to say that the desire of marketers of large companies to encourage new users and future entrepreneurs to create their own business indicates the direct participation of brand media in the socio-economic development of entrepreneurship in Russia.

Scaling Up the Uptake of Tuberculosis Preventative Therapy among HIV Positive Clients at Okahao Clinic, Northern Namibia; A Quality Improvement Capstone Project

Globally over 10.4 million people fell ill with TB, of which 1.7 million died from the disease in 2016. And in the same year, 40% of HIV deaths were due to TB. 95% of TB deaths occur in low- and middle-income countries, and Namibia has one of the highest case notification rates (CNR) of TB in the world. Tuberculosis Presumptive Therapy (TPT) treats latent TB infection, and this reduces the likelihood that active TB disease will develop. Whereas Namibia adopted TPT use for PLHIV in 2005, the national coverage has remained low and was estimated to be 35% in June 2018, and specifically at 42% for Okahao, ART Clinic. We therefore designed a quality improvement project to scale up the uptake of TPT at this clinic. We used both quantitative and qualitative methods. We conducted health education sessions daily for 15 minutes, and patients were taught about TPT. Three categories of clients were registered according to those who suggested TPT initiation. Category one (C1) were those where a clinician suggested TPT, Category two (C2) by the client themselves and category three (C3) by data administrators. We analyzed data using simple excel spread sheets as either trend graphs or pie charts. Category two had more clients started on TPT (n=1,609, 58.3%). TPT coverage within the backlog cohort improved from 42% to 94%, and for the new cohort, coverage increased from 81% to 100%. 13 clients (64%) reported skin related manifestations as side effects. Daily health education about TPT in HIV care settings improves uptake. Keywords: TB Presumptive Therapy (TPT), Uptake, HIV positive, Quality improvement project.

Sexual Practices and HIV Risk Profile of Female Sex Workers During COVID-19 Pandemic in Uyo, Nigeria

Female sex workers (FSW) are among the Human Immunodeficiency Virus (HIV) most-at-risk sub-populations worldwide. During COVID-19 pandemic, movement of people including FSWs was restricted in many parts of Nigeria. This paper reports on a study conducted to determine sexual practices and risk profile among FSWs during the COVID-19 pandemic in Uyo, Nigeria. This study was a cross-sectional study among FSWs at Uyo One-stop-shop for Key Populations from June 2020–August 2020 using a structured questionnaire. Participants were selected using systematic random sampling. Responses to consistent condom use and sexual practices with different categories of clients, prophylaxis use, and adherence were collected. Bivariate analyses were done using the Chi-square test as well as Fisher’s exact test while multivariate analysis was with logistic regression analysis and P-value of <0.05 considered statistically significant. 357 FSWs interviewed, but only 344(96.4%) had complete response. 37.2% of the respondents were within the 25-29 years age range and mean (standard deviation-SD) age of 29.06(5.20). 72.4% of the respondents reported they consistently use condoms with first-time clients and 65.7% with repeat clients. 88.7% of the respondents were unmarried and 74.4% have been FSW for ≤5 years with a mean (SD) duration of 4.95(4.02) years. 47.4% of respondents had unprotected sex when incentivized by clients. Cases of HIV exposure among respondents without prophylaxis were reported by 34.9% and 38.1% of the respondents, respectively. Overall adherence to PEP was 30.9%. A high proportion of FSWs engage in high-risk behaviors. FSWs should be advised on their role in HIV prevention through consistent condom use. Keywords: COVID-19, Female Sex Workers, Pre- and Post-Exposure Prophylaxis, Sexual Behaviours, Sexual Practices.

Impacts of COVID-19 on Drug Treatment Court Operations: Lessons Learned Through Normalization Process Theory

ABSTRACT This qualitative study investigates the effects of the COVID-19 pandemic on drug treatment courts through the lens of court team members. We conducted semi-structured interviews, guided by Normalization Process Theory, to learn how transitioning to remote operations impacted courts, clients, and practices. Team members gave mixed reviews of the utilization of remote technology for drug treatment court processes, citing the advantages of increased flexibility and accessibility alongside concerns about client accountability. Additionally, there was disagreement on whether remote technology promoted or hindered communication between the clients and the judge. Interviewees also endorsed the idea of keeping the remote option post-pandemic for specific categories of clients.

DIRECTIONS OF SOCIAL WORK WITH VETERANS OF THE HYBRID WAR

The article considers the main areas of social work with veterans of hybrid war. An analysis of scientific works on the research problem has been carried out in order to determine the main directions of social work with veterans. The results of an empirical study conducted in the form of a questionnaire have been presented. The results of the survey on determining the needs of veterans have formed the basis of the developed areas of social work with this category of clients. The purpose of the research, covered in the article, is to identify the problems of veterans of the hybrid war and develop directions for social work with this category of clients. Achieving the set goal and solving research tasks has been carried out using theoretical, empirical and statistical methods of data processing. The conclusions confirm that the identified problems of hybrid war veterans can be grouped into the following groups: social, physiological, personal, legal, and psychological. The determined socio-psychological characteristics of veterans give grounds for asserting that this category of clients need the development of innovative directions of social work with this category of clients. Based on the results of the research, we have developed directions for social work with veterans of the hybrid war: social-legal, social-medical, social-pedagogical, psychological-social. The novelty of the research lies in the determination of actual problems of hybrid war veterans and their socio-psychological characteristics, which is the basis for the development of directions for social work with hybrid war veterans.

Socio-institutional reintegration characteristics of hybrid war veterans

The article considers the main areas of social work with veterans of the hybrid war. An analysis of scientific works on the research problem has been carried out in order to determine the main directions of social work with veterans. The results of an empirical study conducted in the form of a questionnaire have been presented. The results of the survey on determining the needs of veterans have formed the basis of the developed areas of social work with this category of clients. The purpose of the research, covered in the article, is to identify the problems of veterans of the hybrid war and to develop directions for social work with this category of clients. The main tasks are as follows: to analyze the leading scientific works on the research problem and substantiate the conceptual provisions of the problem of social work with veterans; to identify socio-psychological features of hybrid war veterans; to investigate the problems of hybrid war veterans as a basis for developing areas of social work with this population category. Achieving the set goal and solving research tasks has been carried out using theoretical, empirical and statistical methods of data processing. The conclusions confirm that the identified problems of hybrid war veterans can be grouped into the following groups: social, physiological, personal, legal and psychological. The determined socio-psychological characteristics of veterans give grounds for asserting that this category of clients needs the development of innovative directions of social work with this category of clients. Based on the results of the research, we have developed directions for social work with veterans of the hybrid war: social-legal, social-medical, social-pedagogical, psychological-social. The novelty of the research lies in the determination of actual problems of hybrid war veterans and their socio-psychological characteristics, which is the basis for the development of directions for social work with hybrid war veterans.

Customer Classification and Decision Making in the Digital Economy based on Scoring Models

The article presents the way of applying cluster models to customer classification and managerial decision on retaining the available clients and acquiring new ones. The objective of the research is to find out the relevant techniques for building scoring models in different fields. The main research was testing the hypothesis: if the number of point models is approximated in different spheres of activity, then the proposed methods will be universal. To check this hypothesis the vector method of k-nearest neighbors support was applied for decision making in the digital economy based on scoring models. In order to realize the principle of customer classification and revealing the client categories with risk of quitting, the client’s classification model was created. Moreover, a risk issue was shown in the example of fraud dynamic. Different fraud categories were studied to define their features. On the basis of the model building results, the authors proposed some recommendations on decision making in risk situations. The model shows how to retain existing clients and how to share client base through the client groups and how to deal with risks of losing clients.

Methods and directions of practical training of social workers (on the example of Oles Honchar Dniprov National University)

The scientific article reveals the experience of practical training of social workers in the United States of America, France, England, Scandinavia, Poland, Germany, Czech Republic, Ukraine. Practical training of social workers is carried out taking into account and in compliance with the Global Standards of Education and Training in Social Work. Training of specialists in the social sphere involves close connection with development of communication skills, mastering and application of social work technologies in professional activities with different categories of clients. The scheme-model of practical training created to systematize the experience of practical training. With the help of this model it is possible to analyze the directions, problematic issues and methods of practical training. This scheme allows identifying the main demands and effective methods that will be successfully implemented in the practical activities of social workers. The main skills and traits that are necessary for social workers (empathy, active listening, advocacy, etc.) are revealed. The need for a value-oriented approach and a combination of classical and innovative methods of social work, theory and practice is emphasized. The experience of implementation in the educational process of teaching practical skills in such disciplines as: "Social policy", "Social work with different groups of clients" for students - future social workers of Oles Honchar Dnipro National University. The methods of practical training are implemented: case-studies, trainings, literary social clubs, and presentation of the experience of practitioners. The use of practical training methods requires professional experience and constant self-education and professional development. The scientific article systematizes the experience implemented in the educational process.

Применение техник искусства Эбру в системе психолого-педагогической реабилитации детей с умственной отсталостью (интеллектуальными нарушениями)

Relevance. Significant changes in understanding disability and special needs of children experiencing disability and their families have occurred around the world over the past decades. Together with integration processes that have affected the structure of the contingent in educational organizations at various levels, these changes have led to a change in approaches to assistance and support programmes for students with disabilities, including those with mental retardation (intellectual disabilities). In this regard, the search, approbation and introduction into practice of the system of education and social protection as well as of complex psychological, pedagogical and rehabilitation technologies and methods that activate the development of higher mental functions, stimulate cognitive and creative activity, develop emotional and volitional spheres and personal qualities of children of these categories are of particular importance. The development of new methods of work that are aimed at preparing such children for the future, if possible, independent life and activity, are important both for the family and for the state as a whole in terms of reducing the economic and social burden. Objective. The study aims to generalize the experience of using the Ebru-therapy art technology, which reveals the unique possibilities of Ebru art in psychological and pedagogical practice of working with children with disabilities. The focus is placed on the effectiveness of Ebru-therapy in rehabilitation and correction for children of this category. Methods included free and directed observation, questionnaires, interviews with teachers, specialists of the school psychological and pedagogical service, parents and other family members raising children with disabilities, analysis of the productive activity of children, analysis of literary sources, and peer review method. Results. The authors present the experience of practical and experimental work on the study of the impact of Ebru art and the technology of “Ebru-therapy” on the development of mental functions and the activation of the creative abilities of students with mental retardation (intellectual disabilities). In the course of the study, art-therapeutic and art-pedagogical resources of this technology were identified. The potential possibilities of its use when working with various categories of clients were described. The authors introduce the qualitative results of testing the Ebru-therapy technology in the process of psychological and pedagogical rehabilitation of children with mental retardation (intellectual disabilities), focusing on the additional (in relation to other art methods) possibilities of Ebru art, due to the very process of creating artistic images on the water. Conclusions. Studies have confirmed that children with disabilities of various nosologies and levels of manifestation as well as of different psychophysical developmental features can master the techniques of classical Ebru and successfully apply them in educational and creative activities, achieving decent results, which is confirmed by their victories in competitions where they participate on equal with normotypical children. Positive dynamics of cognitive, social, motor development in the process of applying the Ebru-therapy art technology was observed even in children with severe and multiple disorders, which indicates the effectiveness of using this art method to solve a wide range of psychological, pedagogical, rehabilitational, and correctional tasks.

Creating a family centre by categorising clients in a steering group meeting interaction

This paper studies the creation of organisations via people processing (Prottas 1979), taking as its case study a new and developing family centre that aims to offer various social and health services under the same roof. The study draws on ethnomethodology, meaning that organisations are herein understood as being created and continuously produced in and through interaction. The data consist of 11 audio-recorded meetings from the centre’s steering group, which includes managers from different service fields and welfare agencies. In analysing the creation of the centre through people processing, this paper scrutinises how the meeting participants orient themselves toward and produce the centre’s client categories, what characteristics they connect to these categories, and how they do boundary work regarding which categories belong or not to the centre’s target groups. The meeting participants produce three different family based client categories. The first category is ordinary families, those without any special problems who just pop into the centre to see other people. These families are distinguished from the second category, best matching families, who are defined as having problems that would benefit from the integrated, multi-professional work conducted at the centre. The third category, families with too specific needs, refers to client groups whose service needs are at least partly beyond the centre’s expertise and resources. The centre needs these people-processing activities to make sense of its mission, clients and co-partners; this ongoing reasoning process allows the emerging centre to exist and find its place in the local service system.

The potential of public administration in social work in military conditions in Ukraine

The development of modern society in Ukraine requires a certain model of social work, which must be able to meet the needs of a larger number of clients. Social work, like any other type of professional activity, requires appropriate management. In this regard, the question arises about the theoretical justification and practical material support of the social work management system to meet the specific clients’ needs. In modern conditions, the idea of introducing public administration into social work is becoming increasingly relevant. There is an urgent need to develop public administration in the social work to provide assistance to various categories of clients, and in the context of military aggression on the part of Russia, it becomes relevant to develop a model of public administration in the field of social work with the most vulnerable categories of clients under martial law. The article defines the potential possibilities of public administration in the system of social work in the conditions of martial law in Ukraine. The social efficiency of public administration in the field of social work at the regional and local levels and the level of UTC was revealed. The possibilities of public administration in the relevant areas of social work with vulnerable categories of the population are identified: social work with combatants, social work with internally displaced persons (IDPs), social work with families in the difficult life circumstance (DLC) (population of the occupied and front-line territories). The mechanisms of public administration in the system of social work under martial law are singled out: legal, material and financial, social and managerial, institutional, information and communication. A conceptual model of public administration in the system of social work under martial law in Ukraine has been developed, the structural elements of which are: levels of public administration; mechanisms of public administration, social subjects of public administration in social work, areas of social work with vulnerable categories of clients under martial law, functions of public administration in various areas of social work.

INTERNET EDUCATIONAL RESOURCES AIMED AT EXPANSION OF INNOVATIVE OPPORTUNITIES FOR FUTURE SOCIAL WORKERS

The article is devoted to the actual problem of studying the importance of online education resources for expanding the prospects of attracting future specialists to innovative activities in the field of social work. The necessity of using online courses in the context of self-educational activities of students as a characteristic feature of blended learning in the higher education system is proved. The expediency of mass open online courses for improval of the effectiveness of training social workers is determined. Attention is focused on the fact that online courses help to expand the opportunities for attracting students to provide innovative social services to various categories of clients, thereby acting as a factor of enriching their professional experience and increasing the resource potential for training social workers. The purpose of the article is to reveal the prospects of attracting students to provide innovative social services and opportunities to enrich their professional experience and increase the resource potential of training social workers through the use of mass open online courses. To achieve the goal and solve the problems of the study, theoretical, empirical and statistical methods of data synthesis and processing were used, the features of enriching professional experience in the field of social work were analyzed, and the possibilities of increasing the resource potential of training social workers through the use of mass open online courses were clarified. The importance of self-educational activities of students receiving education in the field of Social Work and the heterogeneity of online courses are confirmed. It is proved that expanding the resource potential of training social workers will help to attract future social workers to provide innovative social services to various categories of clients. The novelty of the study is to determine the prospects and opportunities of mass open online courses to expand the resource potential of training social workers for innovation and meet the self-educational needs of students.

Analysis of Unsupervised Machine Learning Techniques for an Efficient Customer Segmentation using Clustering Ensemble and Spectral Clustering

Customer segmentation is key to a corporate decision support system. It is an important marketing technique that can target specific client categories. We create a novel consumer segmentation technique based on a clustering ensemble; in this stage, we ensemble four fundamental clustering models: DBSCAN, K-means, Mini Batch K-means, and Mean Shift, to deliver a consistent and high-quality conclusion. Then, we use spectral clustering to integrate numerous clustering findings and increase clustering quality. The new technique is more flexible with client data. Feature engineering cleans, processes, and transforms raw data into features. These traits are then used to form clusters. Adjust Rand Index (ARI), Normalized Mutual Information (NMI), Dunn's Index (DI), and Silhouette Coefficient (SC) were utilized to evaluate our model's performances with individual clustering approaches. The experimental analysis found that our model has the best ARI (70.14%), NMI (71.75), DI (75.15), and SC (72.89%). After retaining these results, we applied our model to an actual dataset obtained from Moroccan citizens via social networks and email boxes between 03/06/2022 and 19/08/2022.

RESEARCH OF POLYVECTOR ACTIVITY OF THE CENTER OF SOCIAL SERVICES FOR THE FAMILY, CHILDREN AND YOUTH AS A SUBJECT OF SOCIAL WORK

The socio-economic development of Ukraine is accompanied by a number of contradictions and difficulties, involving the displays of social policy mechanisms to protect and support people in difficult life circumstances. The complex work is to become an effective tool for the implementation of constitutional rights and freedoms of citizens of Ukraine in terms of social security. The purpose of the study − to highlight the structural elements of the system of social services of Ukraine, in particular, the centers of social services for families, children and youth as a center for social work implementation. Another task – to prove the validity of the Center’s multi-vector activities by analyzing the documents of the Khmelnytskyi City Center for Social Services for Families, Children and Youth. Social services are differentiated as a form of social work of the network of social work bodies, whose professional activity is aimed at implementing the state social policy for socially vulnerable groups of people to support their livelihoods. Based on practical data, we emphasized the effectiveness of multidisciplinary work of social workers in the application of an interdisciplinary form of work, helping individuals to overcome difficult life circumstances. A number of institutions (Khmelnytskyi City Center for Work with Children and Adolescents at the place of residence, Khmelnytskyi City District Department of the State Institution «Probation Center», Khmelnytskyi City Employment Center, Juvenile Prevention Department of the Headquarters of the National Police of Khmelnytskyi region, Remand Prison, the Service for Children of the Khmelnytskyi City Council) habe been characterised, which make up the system of social services, the Center for Social Services for Families, Children and Youth including (example of Khmelnytskyi). The areas of work (individual and group counseling, informational and educational work in educational institutions, social and preventive work with different categories of clients, psychological and motivational work, social support, advertising and information activities in the social sphere) have been disclosed proving the sufficiently high level of efficiency of institution polyvector activity.