Casino Hotel Research Articles

The Starlight Hotel Casino by William A. Douglass (review)

The Starlight Hotel Casino by William A. Douglass (review)

Hitting the jackpot: what drives casino hotel stock returns’ predictability?

ABSTRACT Forecasting casino hotel stock prices are strategically important to key stakeholders making investment decisions. However, there is a paucity of studies that have examined the impact of macro-economic variables, sector-specific variables and firm-specific variables on casino stock returns. This research fills a research gap by examining the predictability of Australian casino hotel stock returns. The forecasting of casino hotel stock prices was modelled using econometric panel predictive regression analysis through the efficacy of 26 predictors comprising macroeconomic variables, sector-specific variables, and firm-specific variables as predictors. All eight casinos listed on the Australia Stock Exchange (ASX) were included in our sample. Our econometric panel predictive regression model found macro-economic variables with the strongest return predictability relative to the sector-specific and firm-specific variables. Our study contributes to the theoretical advancement of forecasting methodology through panel predictive regression modelling by addressing the endogeneity, persistency and heteroskedasticity of stock predictors by considering a large set of macro-economic variables, sector-specific and firm-specific variables as predictors to develop an econometric framework that suits the features of hotel financial data.

Conceptual Approaches in Contemporary Hotel Interiors in Northern Cyprus: Ornamentation and Representation

Cyprus with its rich cultural heritage has been the showcase of ornamentation throughout history with a rich variety of materials, details, and narratives. Integrating ornamentation with its body architecture can be seen as one of the storytellers of these narratives through design elements. After the mid-1990s when casinos had been banned in Turkey, five-star casino hotels became one of the main investment areas in North Cyprus. Together with this new building type and new users’ expectations with a new understanding of holidays, the 21st century brought the changing use of ornamentation in hotel interiors and, hence, decoration came to the fore more than before. Hotel lobbies welcoming the users to their second homes and introducing the hotels’ identities have always been seen as the most important area of hotels by investors, designers, and hotel managers. Sometimes the reception areas were perceived as the living room of the hotel customers where they feel attached culturally, socially, or economically, and sometimes it could be a place where they can feel themselves as one of the characters of ancient history, a king or a queen for a while. Hence, hotel interiors, in general, and hotel lobbies, in particular, acted as a cultural representative, a social status symbol, and a political image of the story told. The aim of this paper is to examine five-star hotel lobbies within the framework of ornamentation through a reading model created with the concepts used by theoreticians. Together with the site visits and visual recordings, the analysis conducted in this paper is based on qualitative data incorporated by a rich theoretical background on ornamentation. The paper tries to highlight the representational value of ornamentation that can help to understand and interpret the spatial transformation of hotel interiors.

What happens in Vegas stays in Vegas? Firsthand experience and EDGAR search activity in Las Vegas casino hotels

AbstractWhat role does investors’ firsthand experience have in stock selection, and does this firsthand experience lead to better investment outcomes? Using a unique data set containing the stock research activities of patrons of Las Vegas casino hotels, we find evidence that investors’ firsthand experience motivates interest in Vegas‐related travel industry stocks. Additionally, their interest in these stocks predicts strong performance; Vegas interest leads to positive abnormal returns of up to 3.7% (0.4%) over the following year (month), and abnormal returns are highest in industries that are related to Las Vegas.

Attracting casino visitors through social media: transition from online to offline environment

通过社交媒体吸引赌场游客：从线上到线下环境的转变研究目的本研究利用跨界理论来检验赌场酒店客人的重游意图从赌场社交媒体网站到赌场属性的转变, 并受到动机-机会-能力模型的影响。研究设计/方法/途径在定量方法下, 选择了 20 家运营官方社交媒体网站的赌场, 采用配额抽样方法, 为每个赌场分配 20 名受访者。使用结构模型来探索假设的关系。研究发现结果表明, 能力和机会对于增强社交媒体重访意图至关重要。他们还揭示了赌场和目的地的重访意图可以随着社交媒体重访意图的增加而提高。实践意义这项研究对虚拟和物理环境之间的边界关系提供了全新的视角, 并说明了一种可以将赌场伪装成休闲和娱乐场所的方法, 以增强其通过社交媒体吸引游客的竞争力。研究原创性这项研究为在线和离线行为之间的联系提供了新的证据, 即社交媒体如何转变为有形的旅行倾向。

Understanding the Customer Experience and Satisfaction of Casino Hotels in Busan through Online User-Generated Content

Casinos contribute huge sums of tax revenues to local government, and influence the local economy greatly. Customer satisfaction of casino hotels is a key factor that affects overnight customers, when evaluating the casino as a whole. To find out the determinants of customer satisfaction, along with the relationship between the key factors, this study is based on 2897 reviews, focusing on casino hotels in the Busan area, and performs a series analysis. First, text mining techniques are utilized, in order to elucidate which words were mentioned most often in online reviews. Furthermore, the semantic network method as well as factor and regression analysis were conducted. According to the findings, the top 70 ranked keywords are grouped into four clusters: “Entertainment”, “Service”, “Facilities”, and “Atmosphere”. The results of exploratory factor analysis are grouped in five factors: “Location”, “Outdoor Facilities”, ”Indoor Facilities”, “Services”, and “Entertainment”. Within these five factors, “Location” and “Outdoor Facilities” showed significantly positive impact on customer satisfaction, while “Indoor Facilities” and “Entertainment” have a significant negative influence on customer satisfaction. As a result of these findings, theoretical suggestions and practical recommendations have been made, for helping to launch the future marketing strategies of Busan casino hotels.

Can Blockchain technology help small islands achieve sustainable tourism? A perspective on North Cyprus

PurposeThe purpose of this study is to explore the presence and use of Blockchain technologies (BCTs) in the North Cyprus hotel and tourism sectors by eliciting stakeholder perspectives on BCT's role in sustainable tourism development and the current state of its application in North Cyprus.Design/methodology/approachA qualitative methodology was used and primary data gathered via telephone interviews with sixteen managers of casino hotels. The researchers also used an observation technique for data collection in order to better analyse the existing case situation.FindingsAlthough the findings show similarities in the stakeholders' awareness of cryptocurrencies, they lack overall knowledge of BCTs. The responses of participants indicate a lack of knowledge regarding the use of BCTs, particularly the areas in which they can be used. North Cyprus' tourism and hotel sectors are significantly behind the curve in terms of adopting innovative technologies, due to traditional operational concerns and to the limited scope of policy development.Research limitations/implicationsPolicymakers should consider the practical implications for both the sector's and the country's resources in order to maximize environmental and financial gains.Practical implicationsThe promotion of sustainable tourism can be facilitated by the wider adoption of BCTs as it could enable operators to manage their network relationships and business operations in a more socially and environmentally responsible manner.Originality/valueNo prior studies were found that evaluate the presence of BCTs in support of tourism development in North Cyprus. This study will assist practitioners in comprehending the practical implications and will enable policymakers to develop sector-specific policies.

An Exploratory Study of Electronic Word-of-Mouth Focused on Casino Hotels in Las Vegas and Macao

In order to investigate the key attributes of casino hotel customer eWOM and their structural relationships, this study selects two casino hotels located in Las Vegas and Macao. Through big data analytics, online reviews of two casino hotels from Google Travel were utilized. The frequency and CONCOR analyses showed the top 50 high-frequency words for each hotel and divided them into groups. The results of the factor analysis and linear regression analysis show that four factors, namely “Physical Environment”, “Entertainment”, “Experience”, and “Amenity”, in Las Vegas have a significant impact on customer satisfaction, while two factors, namely “Value” and “Physical Environment”, do in Macao. Through the results, the study points out the general characteristics affecting customer satisfaction of casino hotels, as well as the distinctions in influencing factors of their customer satisfaction in different source markets.

CSR and casino hotel branding: The joint moderation of CSR misfit and corporate awareness

Drawing on the Human Associative Memory (HAM) model, this paper aims to examine consumers' responses to casino hotels' corporate social responsibility (CSR) efforts. The study focuses on how CSR misfit hinders positive spillovers from CSR to corporate brand image, and whether corporate awareness can remedy this inherent handicap. Data were collected from the guests of 35 casino hotels in Macao. Hierarchical regression was adopted to test the main, moderating, and joint moderating effects. The findings indicate that company–CSR misfit jeopardizes the positive effect of casino hotels’ CSR efforts in building a favorable corporate image, while corporate awareness can reduce such negative moderating effects. This research echoes calls to examine CSR spillover effects in controversial industry sectors and fills the gap to investigate the joint effects of the under-researched firm characteristics. Understanding firm-level handicaps and remedies in CSR implementation is of great value for academia and the industry.

MARINA DISTRICT DEVELOPMENT COMPANY LLC., DOING BUSINESS AS BORGATA HOTEL CASINO & SPA V. AC OCEAN WALK LLC, DOING BUSINESS AS OCEAN CASINO RESORT

MARINA DISTRICT DEVELOPMENT COMPANY LLC., DOING BUSINESS AS BORGATA HOTEL CASINO & SPA V. AC OCEAN WALK LLC, DOING BUSINESS AS OCEAN CASINO RESORT

Developing an Environmental Management System for Evaluating Green Casino Hotels

In the field of tourism, casino hotels consume considerable energy and water resources. They differ from general hotels due to their specific features; consequently, the environmental practices of casino hotels differ from those of general hotels. Thus, the application of a general hotel’s environmental management system (EMS) to a casino hotel is not suitable. To this end, in this study we developed an EMS for green casino hotels in Macau. We selected the casino hotel EMS indicators from ISO 14000 and nine representative green hotel evaluation systems. We additionally employed the Delphi method to determine the preliminary EMS evaluation framework. Based on our findings, indicators in 10 dimensions were identified and prioritized according to their relative importance and feasibility. The EMS developed in this study provides management suggestions for governments, hoteliers, and consumers to improve environmental management.

카지노호텔 종사원의 감정노동이 직무 스트레스 및 서비스 제공수준에 미치는 영향 - 강원랜드 호텔을 중심으로 -

To investigate the effect of emotional labor of casino hotel employees on job stress and service delivery level. Data collection was conducted from October 1, to November 30, 2019 A total of 310 questionnaires were distributed, and 288 copies were finally used for analysis, excluding 22 questionnaires judged to be inaccurate in the questionnaire response. Statistical analysis was conducted through SPSS23.0 and AMOS statistical programs to achieve the research goal. As for the analysis results, frequency analysis and descriptive analysis were performed to understand demographic characteristics, and exploratory factor analysis, confirmatory factor analysis, and reliability analysis were performed to determine the reliability and validity of respondents. After verification, the hypothesis was verified by performing a covariance analysis. First, it is intended to examine the effect of employee emotional labor on job stress. Second, it is intended to examine how the emotional labor of employees affects the level of service delivery. Third, it is intended to investigate the relationship between job stress and service level of delivery. Based on the results of the empirical analysis, it is believed that it will be a basic data for the stable development of the hotel industry by suggesting an efficient human management plan for casino hotel employees.

Market Research Report of Reef Casino Hotel

This report focuses on the Reef Casino Hotel in Australia and its service delivery to the clients. Some of the services provided are analyzed in this report, and it also provides information on how the hotel can still capture the external online markets for a better service delivery and enjoyment for its clients, appropriate strategies backed by statistical and market research are provided to the management.

Effects of CSR on employee retention via identification and quality-of-work-life

PurposeThis paper aims to explore the sequential effects of employee perceptions of corporate social responsibility (CSR), organizational identification (OI), higher-order quality-of-work-life (HQWL) and intention to stay (IS).Design/methodology/approachThe survey responses were gathered from employees of a casino hotel company in the USA. All hypotheses were tested via structural equation modeling.FindingsThe results demonstrated that ethical and philanthropic CSR dimensions had significant direct effects on OI and indirect effects on HQWL via OI. OI had positive effects on HQWL (directly) and IS (directly and indirectly via HQWL). Both ethical and philanthropic CSR dimensions indirectly influenced IS via OI and HQWL, while economic CSR had a significant indirect effect on IS via HQWL.Research limitations/implicationsThis study addressed the lack of theory-driven empirical work on the relationship between CSR and employee retention by presenting new insights into how different dimensions of CSR can contribute for improving employee HQWL and IS via OI based on social identity theory (SIT) and social exchange theory (SET). In this study, the results may not generalize to other countries and cultures because the data arises from a casino hotel in the USA.Practical implicationsBased on the results, hospitality companies can improve employee OI, HQWL and IS by more effectively implementing different types of CSR programs.Originality/valueThis study provided support for the positive influence of CSR initiatives on hospitality employees in a controversial sector (i.e. casino hotels) in which there is a lack of empirical research.

An original sin of casino hotels? Consequences of CSR misfit and the remedies

Casino hotels have long been stereotypically associated with negative images that induce a perceived misfit between their corporate social responsibility (CSR) initiatives and their core business as gaming operators. Building on the contingency theory of communication strategies, a multilevel design was adopted to investigate the negative consequences of CSR misfit on legitimacy through CSR authenticity. The firm-level moderating effects of two communicational cues, relational genuineness and marketing skepticism, are also examined. In a context of controversial industries, this study fills a research void by investigating corporate-level moderators that buffer the insidious influences of CSR misfit. It enriches the literature on the consequences of company–CSR coherence and elucidates the mediating role authenticity plays in the CSR implementation process. Practical implications for gaming operators are provided, and remedies that casino hotels can use to lessen the negative consequences of stigmatization are suggested.

FUTURES OF GAMING: HOW CASINOS AND GAMBLING MIGHT EVOLVE IN THE NEAR FUTURE

FUTURES OF GAMING: HOW CASINOS AND GAMBLING MIGHT EVOLVE IN THE NEAR FUTURE

On-the-ground health and safety experiences of non-union casino hotel workers: A focus-group study stratified by four occupational groups.

To understand the health- and safety-related experiences of specific occupations among non-union casino hotel employees to identify processes leading to worker health and safety risks. Using purposive, criterion sampling, 61 workers participated in 13 recorded focus groups (FGs). A semi-structured topic guide addressed work-related health and safety impacts, workplace hazards, and management responses, among others. FG transcripts were analyzed following grounded theory methodology. Demographic and occupational health information was collected via survey. Codes (97) were collapsed into seven themes: activities/exposures negatively affecting health/safety; barriers to health/safety; injury/pain occurrences; coping mechanisms; job vulnerability; management policies/enforcement; lack of management concern for employees. From these themes emerged the Dynamic Theoretical Framework of Employee Health and Safety Risk. "Management's lack of concern" creates a negative environment whereby employer-controlled factors jeopardize employees' health and safety. Interventions targeting management's lack of concern for employee health and safety could favorably change work-based risks.

Performance driven outcomes—the case of frontline employees in the hospitality sector

ABSTRACTThis study proposes a linear relationship between employee performance, job satisfaction and organizational commitment in the hospitality industry. Employees’ sense of achievement intervenes in the relationship between employee performance and satisfaction. In particular, this study models service climate as a cross-level moderator in this chain relationship. The data were collected at 27 casino hotels in Macau. The study finds that job performance has significant direct and indirect effects on job satisfaction. Employees’ sense of achievement significantly intervenes in the relationship between job performance and satisfaction. Service climate has significant cross-level direct and moderating effects on employee sense of achievement, job satisfaction, and organizational commitment. The study provides a fresh look into the relationship between employee performance, sense of achievement, job satisfaction and organizational commitment in the case of hospitality industry.

소셜미디어 빅데이터 분석을 통한 호텔카지노 인식 변화 연구

소셜미디어 빅데이터 분석을 통한 호텔카지노 인식 변화 연구

Framing corporate social responsibility for a controversial product

ABSTRACT Firms operating casino businesses such as casino hotels often face scrutiny with heightened suspicion regarding the intent of the corporate social responsibility (CSR) initiative. This study examined how persuasive intent and the CSR issue influenced consumers’ processing of a CSR initiative for a casino hotel. The results of an experiment showed that participants reacted favorably to a CSR initiative, but such positive reactions disappeared when persuasive intent was explicit in the CSR message. This study further explored the underlying mechanism by testing a moderated mediation model in which issue importance in a CSR initiative acted as a moderator.