Case Study Of Banking Industry Research Articles

IMPACT OF ORGANIZATIONAL JUSTICE ON JOB SATISFACTION: A CASE STUDY OF BANKING INDUSTRY

In the workplace, justice and equality are important factors in the performance of employees. A variety of aspects of the work are linked to the practises and procedures that are used to increase productive capacity. Because of this, employee satisfaction depends on the quality of the job performed in accordance with the principles of procedural justice and distributive justice. Research conducted in the banks and examined the application of the working practices of the procedural and distributive justice. Three Banks examined for this study these are National Bank of Pakistan (NBP), Habib Bank Limited (HBL) and United Bank Limited (UBL). The sample size from HBL is 27 respondents, UBL examined with 18 respondents and NBP with 42 respondents. The responses from these Banks proved with final outcomes that HBL employees are found satisfactory from the working environment in relation with procedural and distributive justice. UBL employee’s procedural justice not influencing the employee’s satisfaction while the roles of procedural and distributive justices are important for employee’s satisfaction in NBP. Therefore, procedural and distributive justices-based practices are important for the satisfaction of the employees well of these Banks.

IMPACT OF MOTIVATION ON THE PERFORMANCE OF EMPLOYEES:A CASE STUDY OF BANKING INDUSTRY OF PAKISTAN

The current research investigates the impact of motivation on the performance of employees: A Case study of banking industry of Pakistan. Data were collected from 200 respondents from Branch Managers to operation Managers five Banks UBL, HBL, ABL, Askari and Alfalah Bank limited. It was revealed that motivation has positive impact on the employee performance. It was further revealed that motivation is the only tool through you will satisfy your team. It was further revealed that most of the branch managers were not happy with long office hours from 9.am-9.pm. Motivation is the only factor that boost up their performance.

An empirical investigation on the effect of managers’ influential tactics on their staff: A case study of banking industry

An empirical investigation on the effect of managers’ influential tactics on their staff: A case study of banking industry

Empowering service employees: A case study of banking industry

Article history: Received January 14, 2014 Accepted 10 June 2014 Available online June 18 2014 This paper presents an empirical investigation to study the effects of different factors influencing empowering employees in banking industry. The proposed study designs a questionnaire in Likert scale, which contains three components of individual, job related and organizational related factors. Cronbach alpha is calculated as 0.88, which is well above the minimum acceptable level of 0.7. Using stepwise regression analysis, the study has detected a positive and meaningful relationship between employee performance and three individual, job related and organizational issues. In addition, the implementation of Freedman test indicates that organizational based factors were number one priority on employee performance followed by job related factors and individual factors. © 2014 Growing Science Ltd. All rights reserved.

A study on critical success factors on building IT based flat organization: A case study of Mellat Bank

Article history: Received January 14, 2014 Accepted 10 June 2014 Available online June 12 2014 A flat organization is a firm that has an organizational structure with few or no levels of middle management between employee and executives. The idea is to take advantage of well-trained workers when they are more directly involved in the decision making process, rather than closely supervised by various layers of management. This paper presents an empirical investigation to determine critical success factors on building information technology (IT) based flat organization in a case study of banking industry. Using principal component analysis, the study applies factor analysis for two internal and external factors. In terms of internal factors, there are three factors including Processes and the electronic decision making, Teaching and Electronic Learning and Work in IT. In addition, the study has detected four factors including Electronic Supply, IT structure, Appropriate IT usage and Electronic Communication. © 2014 Growing Science Ltd. All rights reserved.

An investigation on how TQM influences employee performance: A case study of banking industry

An investigation on how TQM influences employee performance: A case study of banking industry

Investigating the effect of different conflict management strategies on brand promise: A case study of banking industry

Article history: Received June 28, 2013 Received in revised format 19 October 2013 Accepted 23 October 2013 Available online December 6 2013 The purpose of this paper is to study the effect of different conflict management strategies including competition, cooperation, prevention and compromise on brand promise. The proposed study uses the questionnaire developed by Putnam and Wilson (1982) [Putnam, L. L., & Wilson, C. E. (1982). Communicative strategies in organizational conflicts: Reliability and validity of a measurement scale. Communication yearbook, 6, 629-652.] to measure conflict management measures and to measure the components of brand promise, the study develops a questionnaire. The proposed study is executed among some employees of bank Melli Iran in city of Tehran, Iran. Cronbach alphas have been calculated as 0.76 and 0.83 for conflict management and brand promise, respectively. Using Pearson correlation ratios as well as multiple regression technique, the study determines that there was a reverse relationship between two conflict management strategies, cooperation and compromise, and brand promise. In addition, there was a positive relationship between two conflict management strategies, competition and compromise, and brand promise.

A survey on relationship between intellectual capital and organizational innovation: A case study of banking industry

Article history: Received July 28, 2013 Received in revised format 20 November 2013 Accepted 4 January 2014 Available online February 16 2014 This paper presents an empirical investigation to study the relationship between intellectual capital and organizational innovation in an Iranian bank named Ghavamin located in city of Zanjan, Iran. The proposed study uses a questionnaire introduced by Bontis [Bontis, N. (1999). Managing organisational knowledge by diagnosing intellectual capital: framing and advancing the state of the field. International Journal of technology management, 18(5), 433-462.] for measuring the effect of intellectual capital and designs a questionnaire to measure organizational innovation. The questionnaires are distributed among 40 randomly selected managers and regular employees and using Pearson correlation as well as stepwise regression model, the study has detected positive and meaningful relationship between intellectual capital and organizational innovation. © 2014 Growing Science Ltd. All rights reserved.

A study on the effects of human resource management on making change within organization: A case study of banking industry

Article history: Received May 22, 2013 Received in revised format 28 August 2013 Accepted 14 September 2013 Available online September 15 2013 This paper presents a study to find the effects of human resource management on empowering employees in banking industry. The proposed study designs a questionnaire and distributes it among 243 randomly selected employees of the first Iranian private banks called Saman. There are four hypotheses in this survey. The first hypothesis investigates whether employment type influences customer satisfaction or not. The second hypothesis of the survey studies whether training as well as empowering employees could increase organizational commitment or not. The third hypothesis of the survey investigates whether there is a positive relationship between creating motivation as well as job security and profitability. Finally, the last hypothesis of this survey tries to find out whether there is a positive and meaningful relationship between leadership style and supplier satisfaction. The implementation of some statistical tests confirms all four hypotheses of the survey. © 2013 Growing Science Ltd. All rights reserved.

Investigating the relationship between service quality and customer loyalty: A case study of banking industry

Article history: Received January 30, 2013 Received in revised format 20 May 2013 Accepted May 28 2013 Available online June 1 2013 The present study investigates the relationship between service quality and customer loyalty in one of Iranian banks in province of Golestan, Iran named Bank Melli Iran. The population of the study consists of all customers of this branch. Using Kersity-Morgan table and simple random sampling, a number of 384 customers were selected as the participants of the study. The method of research is descriptive-correlation with a survey design. SERVQUAL scale and a researcher-made questionnaire were used to examine service quality and customer loyalty, respectively. Pearson correlation formula was run to analyze the data. The results showed a significant relationship between different aspects of service quality and customer loyalty in this particular branch of bank. © 2013 Growing Science Ltd. All rights reserved.

How customer satisfaction changes behavior: A case study of banking industry

Article history: Received January 25, 2013 Received in revised format 17 May 2013 Accepted May 18 2013 Available online May 2

An investigation on loyalty formation model in e-banking customers: A case study of banking industry

Article history: Received October 12, 2012 Received in revised format 22 January 2013 Accepted 23 January 2013 Available online January 25 2013 E-banking plays an important role on increasing customer satisfaction and helps industry grow faster. Most banks try to retain their customers by introducing more electronic services to facilitate banking transactions. Creating loyalty through providing better banking services is a new area of research. In fact, e-loyalty can be directly impacted by e-satisfaction, e-trust, and indirectly influenced by e-services, perceived value, reputation, and habit. Therefore, the present paper deals with designing and explanation of loyalty formation model in e-banking. The preliminary results indicate that “satisfaction” is the most influential component affecting customer loyalty formation with an 87% diagnose coefficient. In addition, trust formation in customers may impact loyalty in an electronic environment with a 70% diagnose coefficient. Moreover, the most important factors impacting customer satisfaction include “reputation” “perceived value,” “service quality,” and “habit” with relative effects coefficients of 44%, 32%, 29%, and 26%, respectively. Finally, “reputation,” “service quality,” “habit” and “perceived value” have been the most important factors influencing customer trust with influence coefficients of 37%, 32%, 31%, and 24%, respectively. © 2013 Growing Science Ltd. All rights reserved.

A survey on important factors influencing brand equity: A case study of banking industry

Article history: Received April 20, 2012 Received in revised format 19 October 2012 Accepted 20 October 2012 Available online October 21 2012 One of the most important issues in increasing customers' needs is to increase the quality of services through providing better quality services. Customer satisfaction is one of the primary requirements to meet people's needs and to have an efficient customer relationship management (CRM) we need to detect the most important factors influencing efficiency and effectiveness in banking industry. In this paper, we present an empirical study to detect these factors in one of private banks in Iran. The proposed study of this paper tries to reach three objectives. We first detect important factors, which build customers' perception towards CRM, then we detect all influencing factors, which impact CRM, and finally, we evaluate the impact of CRM towards brand equity. The proposed study first designs a questionnaire and distributes it among 386 customers. Using structural equation modeling and certified factor analysis, we analyze the results. The results indicate that three factors including information, employee job behavior and suggestions and other factor have meaningful impact on customer brand equity. However, the impact of equipment on customer brand equity was not meaningful. © 2013 Growing Science Ltd. All rights reserved.

A survey on the effects of knowledge management on organizational learning: A case study of banking industry

A survey on the effects of knowledge management on organizational learning: A case study of banking industry

A framework to select commercial bank partner using fuzzy BSC-DEA method

Article history: Received March 29, 2011 Received in Revised form June, 15, 2011 Accepted 15 June 2011 Available online 17 June 2011 One of the primary concerns of many corporate organizations is to assess the weakness and strength of their future partners in an attempt to reduce all potential risks involved with them. In this paper, we present a BSC-DEA based model to indentify strengths, weaknesses, opportunities and threats of a firm. The proposed model of this paper assumes there are various uncertainties associated with all input/output parameters and uses fuzzy numbers to handle the uncertainties. We also consider a real-world case study of banking industry where four major banks are possible candidates of a partnership and implement the proposed model of this paper for this case study. The results of this study reveal some of the issues such as weakness of electronic banking, services and resource allocation as part of their infrastructure problems. © 2011 Growing Science Ltd. All rights reserved.

A data mining method for service marketing: A case study of banking industry

Article history: Received February 15 2011 Received in Revised form April, 8, 2011 Accepted 9 April 2011 Available online 10 April 2011 One of the most important objectives of any modern organization is to gain competitive advantage of customers' data. In order to find hidden patterns or models from data, application of modern and steady methodologies is a necessity. Banking industry is not exceptional from this trend and they may often wish to make more profit by providing appropriate services to potential customers. Analyzing databases to manage customer behaviors seems difficult since databases are multi-dimensional, comprised of monthly account records and daily transactional records. Therefore, to analyze databases, we propose a methodology by considering human factors and building an integrated data utilization system. Moreover, self-organizing neural network map is used to identify groups of customers based on repayment behavior, recency, frequency, and monetary behavioral scoring predicators. We also perform more analysis using Apriori association rule to make marketing strategies for services used by banks. © 2011 Growing Science Ltd. All rights reserved.