Campus IT Research Articles

Welcome to the purge: Digital records in an era of new limits

Following Google’s announcement that it would be introducing storage limits for Google Apps for Education institutional clients, archivists from the University of North Carolina at Charlotte’s Special Collections and University Archives worked with campus IT partners to plan for the upcoming changes to how Google storage limits are managed on campus, and how to handle dormant accounts and their associated files. This paper describes how archivists worked to manage records in Google Team Drive accounts, apply a capstone-like review to accounts pending deletion, and planned to guide a campus-wide shift in record-keeping behaviour.

The health belief model and phishing: determinants of preventative security behaviors

Abstract Email is frequently the attack vector of choice for hackers and is a large concern for campus IT organizations. This paper attempts to gain insight into what drives the email security behaviors of students, faculty, and staff at one midwestern public, master’s granting university. The survey relies on the health belief model as its theoretical basis and measures eight constructs including email security behavior, perceived barriers to practice, self-efficacy, cues to action, prior security experience, perceived vulnerability, perceived benefits, and perceived severity. Barriers to practice, self-efficacy, vulnerability, benefits, and prior experience variables were found to be significant determinants of self-reported email security behaviors. Additional discussion of results based on subgroups of the respondents and interaction models is included in this paper. The findings of this study may help shed light on how universities can better prepare students, faculty, and staff to handle this critical information security concern. Given the makeup of the subject population, some findings may be applicable to businesses beyond academic institutions.

AN INTEGRATED CAMPUS RADIO FREQUENCY IDENTIFICATION SYSTEM ON CLOUDS ANALYSIS FOR IMPROVED SECURITY

Using the most recent technologies, several steps had been done to improve campus security systems. Campuses primarily use Radio Frequency Identification (RFID) technology for attendance tracking, with additional uses for activity monitoring and personal security. This research study suggests a framework of RFID integrated solutions for improved campus IT security, including tracking student valuables, tracing campus IT assets, preventing exam paper leakage, and issuing legitimate certificates. The use of RFID technology in current campus applications must be broadened where RFID technology specific performance concerns may occur in order to fulfil the expanding requirements of campus security system. Due to managing and handling data banks generated by RFID tags, which further requires enhancing the entire IT infrastructure, it is challenging to design RFID enabled scalable and reliable applications. This is problematic for Small and Medium Enterprises (SME), such as academic institutions, who have limited budgets. Therefore, campuses must embrace the idea of adopting cutting-edge cloud computing due to its both technological and financial benefits for supporting RFID technology in order to advance RFID campus implementation and develop internet of things-based applications.

Application of 5G Internet of Things Technology in the Design of Physical Education Platform.

The traditional college physical education platform can only assist classroom teaching and cannot collect classroom teaching activity data in real time, and its role is very limited. With the rapid development of information technology, China's mobile communication has entered the 5G era and the Internet of Things technology will be more widely used and developed. This paper focuses on the integration technology of 5G and the Internet of Things, analyzes the current situation of the construction of the physical education platform in colleges and universities, and proposes the application of the 5G-based Internet of Things technology in the physical education platform. At the same time, the research of this paper is oriented to real-time physical education activities, using the Internet of Things technology and wireless network technology, combined with the traditional campus network and IT information technology means, to propose a new, dynamic, and open sports network teaching platform design. Activity data collection, analysis, modeling, mining, display, feedback, self-improvement, etc. are expounded. At the same time, the realization technology of the model is discussed, and the experimental design of the combination of the platform and volleyball sports teaching is carried out. The experiment shows that through the platform, simulation can better promote students' understanding, mastery, and application of basic techniques such as passing, padding, and serving. The research results show that the platform can make the teaching content intuitive and collect teaching activity data in real time. The interaction between students is helpful for teachers to strengthen the guidance of students' learning process and improve the quality of physical education in higher vocational education.

Application of Augmented Reality Technology as an Alternative Media for Campus IT Telkom Purwokerto

Augmented Reality is a technology that involves graphics on a computer in the real world, which in the virtual world of three dimensions is brought to the real-world environment in real-time. The application of Augmented Reality technology is currently growing rapidly, including in the field of promotional media. IT Telkom Purwokerto is a private university in Central Java engaged in Information and Communication Technology (ICT). In introducing the campus environment, IT Telkom Purwokerto still uses the manual given to students when PKKMB is also rarely read, and the introduction of buildings uses 3D miniatures by utilising styrofoam where these miniatures are displayed. Based on a survey conducted by researchers to find out the level of difficulty in finding a room at IT Telkom Purwokerto, 70% of respondents obtained that IT Telkom Purwokerto students agreed that they had trouble finding a room for the first time at IT Telkom Purwokerto. This recognition media is made using Augmented Reality with marker-based tracking technology; in the manufacturing process uses Unity and Vuforia a container for storing markers or markers. Development for this software uses the Agile model. Testing is the final stage before the application is presented to the user, using black-box and system usability testing. The test results on this application obtained results for black-box testing of 97.7% and System Usability Scale of 83.6, which can be concluded that users can use the application easily. Based on these results, it can be supposed that it is also included in the Excellent category with a B rating

Implementing Controlled Digital Lending with Google Drive and Apps Script

The unexpected outbreak of COVID-19 near the beginning of 2020 has significantly interrupted the daily operation of a wide range of academic institutions worldwide. As a result, libraries faced a challenge of providing their patrons access to physical collections while the campuses may remain closed. Discussions on the implementation of Controlled Digital Lending (CDL) among libraries have been trending ever since. In theory, CDL enables libraries to digitize a physical item from their collections and loan the access-restricted file to one user at a time based on the “owned to loaned” ratio in the library’s collections, for a limited time. Despite all the discussions and enthusiasm about CDL, there is, however, still a lack of technical infrastructure to support individual libraries to manage their self-hosted collections. With COVID-19 still very much a presence in our lives, many libraries are more than eager to figure out the best approach to circulating materials that only exist in print form to their users in a secure and legitimate way. This article describes the author's temporary but creative implementation of CDL amid the COVID-19 pandemic. We managed to work out a technical solution in a very short time, to lend out digital versions of library materials to users when the library is physically inaccessible to them. By collaborating with our campus IT, a Google Spreadsheet with Google Apps Scripts was developed to allow a team of Access Services Staff to do hourly loans, which is a desired function for our reserve collection. Further, when the access to a file expires, staff will be notified via email. We hope our experience can be useful for those libraries that are interested in lending their physical materials using CDL and are in urgent need for an applicable solution without a cost.

Role of Campus Community in Open Educational Resources: The Benefits of Building a Collaborative Relationship with Campus IT and Distance Education Departments

Campus partnerships are an increasingly common and dynamic entity on college campuses. To successfully achieve institutional goals, campus partners must collaborate and create communities of practice. Open educational resources (OER) is a rapidly growing area in higher education due to the increasing costs of attending college and increased student debt. By providing access to OER, colleges are supporting student success, increasing retention of students, and, most importantly, contributing to reducing students’ higher education debt. OER initiatives often fall under the purview of the academic library. While the library is an excellent place to start an affordable learning initiative, identifying pertinent campus partners and forming communities of practice will improve awareness of OER and increase OER adoption. This study utilized a survey to identify levels of current awareness and adoption of OER among faculty at a master’s comprehensive four-year public university in Pennsylvania. The goal was to provide a benchmark for assessing future progress. It also provided structure and a programming plan for a newly developed collaboration between the library, distance education, and Information Services & Technology. Survey results assisted the partnership in identifying ways to collaborate and implement strategies to increase awareness and adoption of OER on campus.

Improving Library User Experience: Wi-Fi Network Assessment

Librarians have been seeking solutions to improve library user experience. The popularity of mobile devices leads to the increasing demand for reliable and efficient wireless communication in libraries. The City Tech librarians make an effort to improve Wi-Fi network to address such challenge. The Wi-Fi survey results indicate that students are dissatisfied with the library Wi-Fi access and hope to get better wireless communication for their mobile devices. To seek approaches to the improvement of Wi-Fi speed and reliability, the authors adopted NetSpot Pro loaded with the library building map to audit wireless network performance. The Wi-Fi site survey shows the library Wi-Fi network has not only weak Wi-Fi signal strength, but also experiences severe interference and overlapping channels. The study suggests that the Library and campus IT can enhance the Wi-Fi network performance by adding more wireless APs and optimizing the locations of existing APs, Wi-Fi network setting, and wireless connection procedure. By upgrading the CUNY Fiber Network and network improvement strategy, the Library can provide effective wireless communication for student learning and research, and ultimately give students memorable library experiences.

EVALUASI LAYANAN BROADBAND CAMPUS DENGAN MENGGUNAKAN FRAMEWORK COBIT 4.1

Abstract - Broadband campus is a high speed internet service with high transfer rate that implemented within the campus area. The sole purpose of this service is to optimize the internet network in certain area that is still lack of a high speed internet connection. This paper will ellaborate more on the evaluation of certain ongoing broadband campus service at Mahasaraswati University in Denpasar by using COBIT 4.1 Framework. This evaluation is intended to enhance the user effectiveness through existing services. This evaluation was conducted through certain mini-survey by using the broadband campus IT service by examining the university students satisfaction through series of interviews and questionnaires. The conclusion that was inferred through the surveys is that the broadband services within the university gain a subsequently low existing maturity level with 1.9 mark in the COBIT Framework scale. One of the major reason of why the service acquire low satisfaction level within the university is due the students in Mahasaraswati University did not manage to optimize the broadband campus service in the first place

Responding Proactively to the Problem of Compromised User Accounts

ABSTRACTIn this column, two academic libraries explore their strategies for addressing the problem of illegal downloading of vendor content as a result of compromised or hacked user accounts. Rowan University Libraries runs a daily PERL script to identify the systematic download of licensed library content through a distributed compromised account. Rice University worked with their campus IT Security to automate the process of monitoring the EZproxy logs using Splunk, a real-time operational intelligence application.

User Authentication in the Public Areas of Academic Libraries in North Carolina

The clash of principles between protecting privacy and protecting security can create an impasse between libraries, campus IT departments, and academic administration over authentication issues with the public area PCs in the library. This research takes an in-depth look at the state of authentication practices within a specific region (i.e. all the academic libraries in North Carolina) in an attempt to create a profile of those libraries that choose to authenticate or not. The researchers reviewed an extensive amount of data to identify the factors involved with this decision.

Information technology networked system for student mobility support

Purpose – This paper presents an IT system – Student Connectivity Module (SCM) – designed to support administration of student exchange between universities in different countries, developed under the EU seventh Framework Program. The purpose of this paper is to share the acquired knowledge on existing difficulties in mobility management, propose solutions to those problems, and present results of system validation using its prototype deployed at two universities. Design/methodology/approach – Prior to the system design, the needs, plans and expectations concerning the academic IT services were surveyed among 100 universities. On this basis, in close with prospective system users, an original peer-to-peer system was developed using top-down model-driven and agile software development techniques. Findings – The barriers to effective interoperation of academic information systems (AIS) were revealed: first, diversity and heterogeneity of campus IT solutions; second, differences in patterns of international student mobility flow; third, diversity in national personal data protection policies; and fourth, lack of standards for e-data exchange. The SCM system overcomes these problems by adopting platform-independent IT solutions, web-services, a network of trusted authority servers, and a novel “quasi-standard” solution for e-data exchange, with the use of home university campus cards to access facilities at host institutions. Originality/value – The management of foreign student exchange is a complicated process. It involves students, faculty, administrative staff and external institutions. To the authors knowledge, there is no other comprehensive networked IT system available to facilitate administration of student mobility, make it better controlled, less laborious and faster, in a secure way. The IT solution contributes to overcoming the current barriers to academic mobility within Europe and elsewhere.

Reenvisioning Teaching and Learning: Opportunities for Campus IT

The pressure on higher education to become more innovative and effective with respect to its teaching and learning (T&L) mission is unceasing. Institutions are challenged to rethink how they perform this core mission. The campus IT organization, always of strategic importance, can become a key partner and facilitator in that process. Its opportunities lie in becoming actively engaged in the T&L mission, not just as a supporting player but also as a proactive change agent, working to enable the institution to construct a new vision for T&L and to move toward its realization. To do so will require a rethinking of the roles of the chief information officer (CIO) and the academic technologist, as well as a new vision for the campus academic technology infrastructure.

AN IN-DEPTH ANALYSIS ON INTEGRATING CAMPUS RADIO FREQUENCY IDENTIFICATION SYSTEM ON CLOUDS FOR ENHANCING SECURITY

Several measures had been taken to ameliorate security technology at campuses using latest technologies available. Radio Frequency Identification (RFID) technology in campuses is mainly used for recording attendance which is further extended to activity monitoring and individual security. This research paper proposes a framework of RFID integrated solution for enhanced campus IT security including human, campus IT asset traceability, student’s valuables tracking, exam papers leakage security and issue authentic certificates. In order to meet the growing requirements of campus security system, the use of RFID technology in existing campus application has to be expanded where RFID technology certain performance issues may arise. Designing RFID enabled scalable and reliable applications is difficult due to managing and handling data banks generated by RFID tags, which further requires enhancing the entire IT infrastructure, inconvenient for Small and Medium Enterprise (SME) such as academic institutions having budgetary constraints. Therefore in order to take RFID campus implementation to the next level and create internet of things based applications, campuses have to embrace the concept of using the leading edge technology of cloud computing due to its both technological and economic benefits for supporting RFID technology.

Using join.me to help library patrons

PurposeAs the Informatics Librarian at Olivet Nazarene University, my staff and I are often responsible for troubleshooting our patrons' technology issues. My experience with join.me began when I was told that our Campus IT would no longer be subscribing to a paid screen sharing service. One of the suggestions from the IT staff was to try join.me, a free screen sharing service.Design/methodology/approachI visited the website, https://join.me/, to test it out. It seemed to have some possibilities and appeared to be fairly intuitive. Then my Informatics students and I experimented with the basic version of join.me, trying out some of the features, tempting it to fail. We were marginally impressed, but this testing was between computers on campus on the same network. What would happen if we tried with someone off‐campus? I recruited my 13‐year‐old niece for further testing. All she had to do was allow me to observe her (from campus) while she played on her home computer. We went through the very easy steps to connect to join.me and I watched her play Farmville. It really worked! Then I asked for permission to take control of her computer. I took over the mouse and was able to navigate. After a few minutes, we switched roles and she played the game on my campus computer. I was sold.FindingsWith the needs of distance education students in mind, I put together an instruction page on our website (http://library.olivet.edu/troubleshoot/screen_sharing.php) that would help guide our users through the screen sharing process. When I receive calls about login issues, I use join.me to attempt to resolve the issues. I ask patrons if they have time to screen share with me so that I can actually observe their issue. No one has ever refused. I walk them through the setup and then they show me their problem. It makes troubleshooting so much easier – as if they are in the same room. Sometimes I ask patrons for permission to control their mouse, but I try to avoid that. My goal is to make them as self‐sufficient as possible. I also do not try to “fix” anything on their computers. I only collect data to help solve the problem or communicate the problem to Campus IT. Join.me has been invaluable in helping patrons resolve their password and login issues. I have used it for a variety of other purposes, too. I use join.me with patrons to demonstrate searching strategies and help them with problems downloading pdfs. It is an effective way to identify if their problem reveals a campus‐wide issue or if just a simple correction needs to be made in the user's process. I have even used join.me with other library staff members when working on a project together.Originality/valueThe paper provides the following additional author comments about join.me: I have used join.me from home using my phone's hotspot as the Internet provider. I have used join.me to help patrons who have a dial‐up service. I had to be patient because join.me does not speed up their internet service, but it still effective. Join.me is not just one browser to another browser; you can actually see and control any aspect of the patron's computer if needed. Join.me works on both Apple and Windows platforms. My office has recently been experimenting with the audio functionality in join.me. We struggled with it at first and discovered it worked better once it was installed. For the distance education patrons, I think I will stick with the good old‐fashioned landline phone for now. There are apps available that we have tested on both an ipad and an android tablet. They worked great for viewing purpose. The apps do not appear to have sharing capabilities at this time. We have tried having up to three viewers at one time. It worked smoothly.

Websites of note

Websites of note

IT Politics in the Domain of Knowledge Workers: A Chronological Analysis of Learning Management Systems

Markuss study of IT politics has been influential for the IT implementation literature since the 1980s. However, mistakes of the top-down implementation approach could still be easily found in many organizations. Derived from Markuss notion of interactio n theory and Druckers work on knowledge workers, this paper illustrates a LMS (learning management systems) implementation case that evolves from such traditional top-down approach. Based on a chronological analysis, the case study narrates how IT politics was shaped in a context where most stakeholders were highly skillful knowledge workers whose academic autonomy was largely overlooked. Reflective discussion suggests how the implementation process might have been better managed. Evidently, even decades after Markuss and Druckers influential work, history still repeated itself and IT politics continued to provide lessons for contemporary IT managers and researchers. Future strategy and implementation approach for campus IT projects and LMS implementation in particular are recommended.

A renovation of campus IT infrastracture with fiber to the desk network

A renovation of campus IT infrastracture with fiber to the desk network

Review of the Campus Collaborative Tools Strategy at UC Berkeley

The Campus Collaborative Tools Strategy at UC Berkeley http://collab.berkeley.edu/projects/cctsd/ Collaboration tools are becoming popular across campuses. Many institutions are struggling with how provide support for the multitude of diverse, ever-changing, often open source programs that are frequently used to fly under the radar of campus IT protocols. Scores of collaborative tool choices exist, but many are fragmented and unmanageable. How do faculty know which collaborative programs select? How can faculty collaborate with others when everyone is using different collaboration tools? How do IT folks support this multitude of programs? Which tools does IT recommend when asked? Do they build a toolbox of resources -- resources that might change next month when something new develops

Improving service management in campus IT operations

Purpose – This paper aims at presenting the benefits from implementing IT service management (ITSM) in an organization for managing campus‐wide IT operations. In order to improve the fault correlation from business perspectives, we proposed a framework to automate network and system alerts with respect to its business service impact for proactive notification to IT operations management.Design/methodology/approach – The authors first evaluate the effect of IT service management (ITSM) tools in practical adoption followed by experience sharing in developing management process modules in service outsourcing model. Three years of quantitative analysis using real operational data were used to present the effect on ITSM tools adoption. A framework was developed from the study of literatures in service management, incident prioritization, and business continuity planning. For the proposed framework, it consists of a hybrid case‐based and rule‐based reasoning module and a new approach which utilizing business co...