Business Process Reengineering Method Research Articles

Continuous Integration of Risk Management in a Business Process Reengineering: Towards Optimization through Machine Learning

To improve their market position and competitiveness, organizations aim to shorten production times, cut costs, and boost the quality and variety of their products. While Business Process Reengineering (BPR) is a good method to achieve these goals, implementing it can be risky: any change to a task in the initial process directly affects the final process's performance in terms of time, cost, and quality. This article, drawing on design science, a literature review, and a field study with responses from executives and managers of two companies in the aerospace and automotive sectors in Morocco to measure their satisfaction and identify their risk management needs, provides an overview of the BPR method, its implementation frameworks and methodologies, and explains the importance of risk management in such projects. It suggests an improved continuous risk management process for BPR projects that enhances the gathering and use of risk management data through machine learning. Doi: 10.28991/ESJ-2024-08-03-019 Full Text: PDF

Identifikasi Proses Bisnis Penerimaan Santri Baru di Pesantren Mahasiswa Miftahul Khoirot melalui Implementasi Business Process Reengineering

This study aims to propose identification to the business process of admitting new students at Miftahul Khoirot Student Boarding School by adopting the concept of Business Process Reengineering (BPR). The admission of new students is a critical stage in maintaining the quality of education in pesantren, and BPR can help in identifying, redesigning, and optimizing this process to achieve efficiency, productivity, and better service. The BPR method is used to analyze, redesign, and implement the process with a more effective and innovative approach. The results of this proposal include simplification of intake steps, use of information technology, reduction of bureaucracy, and improved coordination between departments. It is expected that the implementation of this proposal will result in significant improvements in the admission process, reduce the time required, and increase the satisfaction of prospective students and related parties. This proposal provides a foundation for Miftahul Khoirot Student Boarding School to become more responsive and competitive in accepting new students

Payment Tutoring System Reengineering Using Business Process Reengineering

The payment system at the Smartindo Tutoring Institute. Although it has used a web-based system that is integrated with the academic system, the existing system has not been able to run properly. So, it is forced to make adjustments in the business processes of payment section. System changes are carried out using the BPR (Business Process Reengineering) method so that the system change process can be in accordance with the needs and is able to transform conventional systems into digital systems by reducing unnecessary steps. The aim of this research is to produce a new payment system based on process optimization using the BPR method. There are 4 stages of BPR that will be carried out in this research including identify processes, review update analyze as-is, design to-be, test & implement to-be. The results of these system changes resulted in a new system that showed a better level of throughput efficiency. The old system has been identified only has a throughput efficiency value of 48.39%. After analyzing and making changes to the process, the new system produces a better level of efficiency, reaching 100%. The results of better efficiency cannot be separated from the success in reducing the stages that are considered no longer needed in the workflow of the new payment system.

BLUEPRINT FOR RECORDING DATA ON RED ONION FARMING ACTIVITIES USING THE BPR METHOD

To advance agriculture in Indonesia, farmers must be able to calculate the need for fertilizer, optimal use of pesticides, the amount of irrigation water required, the type of seed and the suitable land area in order to get maximum and sustainable agricultural yields. Besides that, farmers must also know the efforts in preventing and handling diseases. Therefore, researchers developed a prototype for recording data on agricultural activities both carried out by farmers and recording the condition of agricultural land by IOT. The Business Process Reengineering method is used to obtain an AS-IS system analysis so that a blueprint model is obtained that is suitable for recording agricultural activities. So that red onion farmers can manage customer relationships while performing their agricultural activities using this web-based information system application prototype. The results of the recording carried out by farmers and IOT using the Laravel web-based application development and using PostgreSQL version 14 can be used to provide input and notifications to farmers regarding actions that need to be taken.

A BUSINESS PROCESS REENGINEERING METHOD

A BUSINESS PROCESS REENGINEERING METHOD

Business process reengineering in health-care sector: application for the central sterilization unit

PurposeIn a rapidly changing environment, many health-care systems are forced to survive with rising costs and the need for proper resources utilization. To address the requirements for effective strategic planning, business process reengineering (BPR) is inevitable for health-care systems. This study aims to focus on the reengineering of central sterilization unit’s business processes to obtain performance improvement and efficiency. With the obtained new process design, it is expected to get standardization in all level of the central sterilization unit.Design/methodology/approachThis paper presents a BPR method for modeling the system in health-care sector to improve the productivity of the sterilization process of surgical equipment. The case study is conducted in a large hospital in Istanbul, Turkey. First, “as-is” process is modeled and the problems are determined. Then, solution methods are developed and the target system (to-be process) is redesigned and the workflows of each phase are remodeled by using ARIS tool. Enterprise resource planning (ERP)-driven BPR is used to reengineer the current processes and the future processes are operated through the modeled ERP system. Finally, by using a statistical analysis, performance of the new process is compared with the existing process using the first data obtained from the case hospital.FindingsIn many sterilization services, the control procedures are rarely used. Thus, an ERP solution is developed to automate sterilization tasks and track down the information flow. With the ERP solution, it is possible to track in which dates, where and by whom the items are processed. On the other hand, in the sterilization process, the sets are used efficiently according to the last sterile dates of the items. Also, with the ERP system, it is possible to reduce unnecessary paper usage and this gives the hospitals the opportunity to be more ecological and sustainable. As a result, a centralized sterilization process with an IT support provides efficiency, economy and patient safety.Originality/valueThis study seeks for the potential benefits of an ERP implementation in health-care sector. As a result of this project, improvements in productivity, cost and quality are expected in sterilization processes because the new process design will bring automation, human-related error reduction and equipment tracking system. For this purpose, a business process management software is developed and implemented to the central sterilization unit so that the information flows more safely and the managers can track the results quickly by charts and reports.

Business Process' Reengineering of The Servicing Clients of A Commercial Bank by Automating Cash Transactions

The modern banking sector shows growing competition. In order to stay afloat, it is necessary to use new methods that increase the level of customer centricity and help to retain old customers and attract new ones. In the presented paper, the problem of qualitative and fast customer service of the commercial bank UKRSIBBANK, which can be achieved through optimization of business processes of servicing customers (private individuals), is considered. The main tool is the Business Process Reengineering method, which involves the automation of cash operations, namely: providing banking services with the help of cash terminals. The essence of the improvement is to carry out transactions using special cash terminals, which can replace the cashier and bank teller positions in a bank. As a result of the business processes reengineering, the main tasks set at the beginning of the paper were solved. Those were cuts in staff involved in cash management business processes and a reduction in customers’ time for performing simple cash operations, which have been shown using specific business processes in the presented paper. In addition, BPR influenced the following criteria:transactions between clients' accounts, transactions between different banks' accounts, the level of quality of financial monitoring, quantity of paper documents that confirm transactions, quantity of cash operations that are done by cashiers, the level of control of business-processes, time of cash operations, the level of staff turnover, a reduction of quantity of cashier staff, the level of client orientation, the level of time waiting in lines, quality of clients' service, quantity of clients that are satisfied with service, quantity of clients that are ready to recommend the bank to others. Moreover, the impact of reengineering on the organizational structure and document circulation of the bank is considered in the work.

Designing Improvement of Procurement Business Process Reengineering Approach : A Study Case of Insurance Company

Streamlining procurement process is one of the strategies to reduce cost of a company, especially in the insurance industry. This research aims to propose design improvement of procurement process in insurance company by implementing Business Process Reengineering (BPR) method. Data collection regarding procurement process was collected in one of life insurance company in Indonesia. This research uses BPR method which consist of three steps namely mapping as-is process, analyze as-is process, and modeling to-be process. Mapping as-is process using iGrafx standard Business Process Modeling and Notation (BPMN). Analyze as-is process by its process time to indicate problems. Modeling process to-be by using BPR best practices that will be prioritized using AHP method and selected using pareto analysis. Scenarios for to-be process then created based on the selected best practices, that will be inputed into the simulation model iGrafx standard BPMN. This research produces three scenarios of to-be process for procurement in Indonesian insurance company that reduce 35-76% of the process time compared to as-is process.

Process redesign in development of forest biomass supply for energy

Wood plays an important role in the production of renewable energy in the EU which is going to grow further in the future. The economics of operations, however, are still critical. The aim of the present thesis was to investigate the potential of process improvement measures to increase the performance of biomass to energy supply operations. Article I and II investigated the organizational structure and business process for forest biomass procurement of a German integrated roundwood and energy wood procurement chain by means of business process mapping. The business process was then analyzed and redesigned by the method of business process reengineering. Furthermore, two new business processes were developed which are to be applied in procurement operations only for energy wood. Article III analyzed the raw material allocation process currently in use by supply chains from roadside storage to plant in the Finnish region of North Karelia. It developed an alternative, information-based process using data on the transportation distance, drying models for forecasting the moisture content and data on the volume of the storages. Discreteevent simulation was used to compare current and new processes and to analyze their effects on the economics of operations. Article VI investigated the cost-saving potential of improving data management and information logistics through the application of information and communication technology. Its profitability was analyzed by a cost-benefit analysis. The economic analysis of the business process reengineering showed that the reengineered To-be process can potentially cut costs by up to 39% relative to the currently applied business process. The information-based raw material allocation process could the energy content delivered by the supply chain by up to 9% over the entire year and by up to 29% during the peak period in winter when the fuel demand of the plant is highest. Applying ICT in to investigated cases in Finland showed a net present value of 212 739 € over a time span of ten years at an annual production of 150 000 loose-m in the first case. In the second case the net present value was even 969 841 € which seemed to be very high at an annual production of 37 000 loose m. This thesis demonstrates that process improvement can considerably increase the productivity and cost-efficiency of existing forest biomass supply chains.

Designing Process Improvement of Finished Good On Time Release and Performance Indicator Tool in Milk Industry Using Business Process Reengineering Method

To maintain position as a major milk producer, the Indonesian milk industry should do some business development with the purpose of increasing customer service level. One strategy is to create on time release conditions for finished goods which will be distributed to customers and distributors. To achieve this condition, management information systems of finished goods on time release needs to be improved. The focus of this research is to conduct business process improvement using Business Process Reengineering (BPR). The deliverable key of this study is a comprehensive business strategy which is the solution of the root problems. To achieve the goal, evaluation, reengineering, and improvement of the ERP system are conducted. To visualize the predicted implementation, a simulation model is built by Oracle BPM. The output of this simulation showed that the proposed solution could effectively reduce the process lead time and increase the number of quality releases.

Project process reengineering (PPR): a BPR method for projects

Many organisations are moving towards making radical changes in their processes. These efforts, which seek to improve the efficiency, effectiveness and adaptability of key business processes, are collectively named business process reengineering (BPR). In many of previous research on project process reengineering, improvements have been based on the conventional BPR methodologies which are designed for business environments. Hence, these attempts have faced only minor improvements in this new era. Additionally, using traditional BPR, which is more business-oriented, will lead to certain imperfections (Bryde, 2003). These methodologies are unable to cover project dimensions comprehensively. Therefore, it is necessary to develop a fine-tuned methodology for reengineering of project processes. Thus, this paper seeks to propose a methodology for reengineering project processes and apply it in a case study of a recent petrochemical project.

An application of BPR and RCM methods to an oil refinery turnaround process

This works reports on the application of business process re-engineering (BPR) methods to a specific stage in the maintenance activities of the API refinery in Falconara Marittima (AN), i.e. the scheduled annual turnaround. The aim of the study was to analyse the process as it was always implemented up until the year 2001, identifying any related problems and inconsistencies, and then describe the re-engineering of this process, assessing and emphasising the changes involved and pinpointing further opportunities for improvement. Using the synergies provided by the simultaneous adoption of management policies and maintenance management methods enables considerable changes to be made with a view to the production of servicing plans that ensure a greater reliability at the lowest possible cost. The annual turnaround process was modelled using the AIØ WIN software, which supports the IDEFØ method.

Business Process Re-engineering in Practice?An Example of A Medium-Sized Slovenian Company in Difficulties

Among the contemporary and globally adopted management methods, Business Process Re-engineering (BPR) is the most influential one. Although it was developed in American social and economic environment, it has been widely practiced also in Europe. Experience has demonstrated though that uncritical application of the original American BPR substance to European entrepreneurial practice is as a rule inefficient, often even incompatible with the basic social values. The globally adopted BPR method of company re-engineering is aimed at an increase in competitiveness and must be specified expertly and in view of its substance or adapted to numerous social and economic factors, i.e., requisitely holistically. This article deals with the application of the BPR method in the case of a medium-sized Slovenian company in difficulties. It illustrates the criteria for the selection of a management method of an innovative business change management that is the most efficacious in the Slovenian economy. The BPR project realization is defined from the viewpoint of the given implementation projects and criteria, enabling continual evaluation of the attained results of company reorganization. It presents a good case of informal systemic, i.e., requisitely holistic thinking and action.

Re‐engineering proves effective for reducing courier costs

The success of business process re‐engineering (BPR) is dependent on the use of data‐driven methods that provide cost‐effective and optimal solutions. Today's business managers are inundated with methodologies and tools that claim to provide sustaining process improvement results. Determining the appropriate BPR method(s) to employ is a daunting task for many businesses. Understanding the technical complexities of these methods is even more overwhelming. However, with the increased availability of management science software, business managers can easily identify and employ proven management science techniques. Readily available software that provides timely results, is easily adaptable to resource changes, and does not require extensive technical competencies. This paper demonstrates how scientific management techniques, coupled with management science software (Management Scientist, Project Management and Excel), provided a feasible and achievable solution to a laboratory courier service BPR project. The solution yields a 19.5 percent reduction in annual laboratory courier specimen costs while improving service levels.

Business Process Re-Engineering: Phases and Change Methodologies

Business Process Re-engineering (BPR) does not merely represent change — it means dramatic change. BPR necessitates a complete change in organizational structures, management systems, employee responsibilities and performance measurements, incentive systems, skill development, and the use of Information Technology (IT). It affects every single aspect of doing business. At one level, BPR can be regarded as the difference between complete failure and enviable success. The following discussion includes the methods commonly employed by BPR experts and optional activities proposed by management consulting firms. BPR methods, procedures, and tasks are being identified to assist those organizations that are determined to face the unique challenges facing their respective industry, people and culture.

Allying business process reengineering with strategy: a new perspective for BPR

Since the early 1990s, business process reengineering (BPR) has become a buzzword around the world. Of the BPR methods and models suggested, the majority have put much attention on redesigning processes to improve the defined process performance. Those that stress the importance of strategic process reengineering focus more on the idea that redesigning should be embarked upon and implemented on a broader scope (cross- functional) in order to obtain greater pay offs, whereas the impact of BPR on strategies is paid less attention. In this paper, we propose a broader application of BPR to the enterprise and, consequently, stress the importance of BPR with respect to strategies and the role of strategic directions in light of BPR. Thus, we develop a conceptual BPR model that links a firm's long-term strategy, with a real-world example.

Business process reengineering and performance improvement

Previous researchers have investigated the principles of business process reengineering (BPR) and how firms approach this process. However, previous research makes no distinction among BPR projects in different organizational contexts. The present research investigates the BPR methods best suited for financial institutions. Based on a case study conducted in Chase Manhattan Bank, this research attempts to provide guidelines for BPR projects in financial institutions that will help them achieve dramatic performance gains. Chase BPR projects include four phases encompassing a wide scope of activities: energize, focus, invent, and launch. As seen in Chase BPR projects such as e‐fund disbursement cards and service charge reengineering, these efforts resulted in new products and services in addition to producing dramatic increases in revenue and operating savings.

A case study of the SMEs’ organizational restructuring in Taiwan

Business process reengineering (BPR) has been widely applied in many enterprises. However, most cases have targeted large enterprises. In Taiwan, small and medium enterprises (SMEs), which account for at least 95 per cent of all enterprises, have played an extremely important role in Taiwan’s economic growth. The question of whether those SMEs can successfully implement BPR in order to strengthen their management structure is an important issue. Undertakes a detailed case study of an SME whose profits had fallen dramatically and which successfully implemented organizational restructuring (OR). Discovers that, although the SME in question did not make use of information technology to achieve the goal of organizational restructuring, by adopting use of BPR concepts and methods it achieved its goal of transformation. The model used for the implementation procedure of OR should provide a useful reference for other SMEs in Taiwan seeking to achieve perpetual operation, because most SMEs will eventually encounter similar problems.

Business Process Change: A Study of Methodologies, Techniques, and Tools

Growth in Business Process Reengineering (BPR) consulting services has led to a proliferation of methods for conducting BPR. Sifting through vendor promotional hype and identifying a set of techniques and tools that best meets a particular project's needs can be a daunting task. This article investigates BPR Methods, Techniques, and Tools (MTTs) and places them within an empirically derived reference framework. A comprehensive picture of BPR emerges that includes MTTs that help in reengineering strategy, people, management, structure, and technology dimensions of business processes. A BPR planning approach for customizing this framework based on unique project characteristics is then offered to assist in selecting those BPR project activities and techniques to be emphasized. This flexible framework and comprehensive survey of commonly used BPR techniques and tools forms a knowledge base to improve business process change practice and provides a basis for future BPR research.